About IR Collaborate

IR Collaborate is an on-premise and cloud-based unified communications monitoring solution, which helps enterprises identify and troubleshoot issues to improve productivity across multiple collaboration ecosystems. It supports various third-party systems such as Zoom, Cisco, Avaya and more.

IR Collaborate enables businesses to monitor several aspects of a unified communications environment for calls, meetings and interactions across SBCs, applications, vendors and network paths, among others. Organizations can gain visibility into data across session border controllers (SBCs) and network layers or routers to understand system performance. Additionally, professionals can diagnose problems using historical information and granular data analysis.

IR Collabo...


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13 Reviews of IR Collaborate

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

April 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

More than a monitoring

We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future.

Pros

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Cons

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

Response from IR

Replied May 2021

Thanks for your feedback. We will take this into consideration. In the meantime, check out our IR Community for other tips and tricks! https://community.ir.com

April 2021

David from Humana Inc

Company Size: 10,000+ employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2021

IR Collaborate VoIP Monitoring

While IR Collaborate is monitoring and reporting on our telephony environment - we are able to focus on building and running the telephony environments. The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool. Through deep insights into the telephony protocols and call quality data, our engineers are able to better understand how the telephony environment is used by our transport and contact center systems.

Pros

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to". Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Cons

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

Response from IR

Replied May 2021

Hi David, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to get support - https://www.ir.com/support

April 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2021

Prognosis IR

Pros

it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR.

Cons

Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

Reasons for Choosing IR Collaborate

This was not chosen by us, probably by our previous team.

Reasons for Switching to IR Collaborate

Solarwinds is much cheaper compared to Prognosis. the Customer support is very good. there are too many resources and Trainings are available in order to make the product be aware of the use it more effectively. I dont require to have any Prognosis proprietary knowledge to configure our systems for monitoring. The solarwinds has got generic wizard very easy user interface to implement and add devices for monitoring. we have our own dedicated Solarwinds tools admin within our organization, thus we wanted to leverage their support and while reducing the cost by switching this to Solarwinds.

Response from IR

Replied May 2021

Thanks for your feedback! While SolarWinds may have some similar features, IR Collaborate is a speciliazed UC & Collaboration tool which can be quite in-depth and complex. Our Support portal is available for you to get support - https://www.ir.com/support and your Account team at IR are also ready to help. Please reach out to us if you need further assistance!

April 2021

Nathan from FNF

Company Size: 10,000+ employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

4.0

April 2021

IR Collaberate

We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue.

Pros

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Cons

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Response from IR

Replied May 2021

Hi Nathan, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to report any bugs and get support - https://www.ir.com/support

April 2021

Richard from Texas Tech University

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Largest tool in the box

Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool.

Pros

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

Cons

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.

Reasons for Switching to IR Collaborate

We have been using IR Collaborate for several years now.

Response from IR

Replied May 2021

Hi Richard, Thanks for your great review. We're glad that we've been able to help Texas Tech University with our software.