About PRTG Network Monitor

PRTG Network Monitor is an on-premise and cloud-based network monitoring solution. It caters to businesses of all sizes across multiple industry verticals and is compatible with Windows 7 or later. Primary features include network monitoring, bandwidth monitoring, alerts, data publishing, customization support and reporting.

PRTG Network Monitor helps users to monitor devices, network traffic and applications on the infrastructure. It helps administrators and technical staff to monitor network outages, analyze network connections, monitor network quality and comply with service level agreements.

IT administrators to monitor uptime and downtime for an individual device or for an entire network using a single console. A customizable dashboard displays r...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

108 Reviews of PRTG Network Monitor

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(71)

71

4 stars

(30)

30

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 108 results

April 2016

Florian

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

April 2016

That really made my Day!

First of all: Actually (April 2016) the product is free for up to 100 Sensors! I was searching for an easy solution to monitor the internetconnection of one of my customers from outside. They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months. So while searching for an easy to install and use monitoring (simple ping) solution I found PRTG from Paessler in Nuremberg. I 've heard of it before as the Windows based alternative to Nagios. What can I say: I expected a solid Dice Game and ended up in Las Vegas! Installed withing minutes on a small Celeron machine running Windows 7. This runs the core Server and the Probe. You create Groups within the Windows (or Browserbased) Desktop. Within those Groups you create Devices and Sensors (Ping, HTTP, FTP, NTP, SIP, SMTP, SNMP Switch Traffic, ... and I'd say hundreds of others) at Locations you can define and are shown on a map. A configurable HTTPS allows secure Browser and mobile APP access. I use the one for my Windows phone that shows me my favorite (customer) Sensors directly. Automatically scan your Network (that might create a lot of Devices and Sensors, especially when you are using SNMP ready Switches, but don't worry, just pause them before you run out of your licenses). Monitor Switch Traffic if you wonder how long the Windows 10 updates disturb your other Machines. You can install remote Probes in other networks to monitor them and still collect all data on one central monitoring server. PS: In the end, the cable provider changed the modem after I sent them several times very clear screenshots from PRTG where you could see the 1800 ms echos all three weeks instead of 32 ms the rest of the time.

Pros

Very good structure and overview of your devices and systems load, usage, availability and traffic Easy install and use. No deep knowledge of MIB, RMON, LINUX or SNMP necessary Free for small environments Very Flexible (google 'prtg netatmo' for an impression :) Be aware and informed about uprising problems (Mail, SMS, Mobile) You literally see what your users experience

Cons

Really! I have been thinking, but didn't find that much. Rather ... nothing? OK, one: you need a Windows system. That might be an issue for some.

September 2019

Reski from Jamkrindo

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2019

PRTG is simplified my work Everyday.

PRTG can do Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need, and don't expect more for custom weekly / monthly reports

Pros

This is the Recommended software that I often use to monitor or improve the Information Technology infrastructure. Very easy to install, user friendly and supports mobile devices. It can detect our problems quickly. We can check all critical Service Application components on the bus :)

Cons

This software does not yet have a weekly custom report for audit needs, so we do a manual retrieval :(

Reasons for Choosing PRTG Network Monitor

Budget, Easy to install, user friendly and supports mobile devices

Response from Paessler

Replied October 2019

Dear Reski, thank you for leaving us a review! Cheers, Paessler AG

September 2020

Gopal from eureka Outsourcing Solution

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Very Good Software for Network Engineer

Pros

As a Network Engineer this is Great Software for to monitor and Control IP Packet trafic. I am CCNP (R&S) Certified. My daily work in my company to monitor IP traffic flow & Bandwidth usage. This software is very easy to understand and provide almost everything to Network engineer needed.

Cons

IP Traffic Flow control management & Bandwidth management.

Response from Paessler

Replied October 2020

Dear Gopal, Thanks for sharing your review with us and the community! Cheers, Paessler AG

January 2020

Chris from Coastline Technology Group

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

January 2020

Zero customer support / loyalty

I have been a longtime customer of PRTG 7+ yrs now. I contact them about once a year for little things I run into with the program. This time around they refuse to help, beyond basic email support in the middle of the night. If you want a program that provides support this isn't the product for you. If you are in the US the best you get is email support and they usually only respond while you are sleeping. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. After paying them for support all this time I am done with this company, they are a scam!

Pros

Great for monitoring bandwidth usage or finding health problems/over utilization of resources. All using the SNMP protocol.

Cons

Support, they don't provide much beyond an KB article or emails in the middle of the night.

Response from Paessler

Replied October 2020

We're sorry to hear about your frustration and that our support has not lived up to your expectations. We always try to give you the best possible support in case of problems. Kind regards, Paessler AG

July 2020

Umair Ali from Pak Suzuki Motor Company

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

All in one NMS

it is a great tool for monitoring your infrastructure and the support is also great. the only issue is when you need to migrate the server to a new machine. it is difficult and error prone.

Pros

it has support for all monitoring protocols. it has builtin templates for most commonly used devices. it has a tree like structure in which devices can be arranged and connected to each other in a hierarchy. the magic map feature is a great option to view entire network at a glance.

Cons

the free version has very less number of nodes supported and it should be increased. it does not support netflow with juniper srx devices. migrating a server to a new system or VM is very complex and lengthy.

Response from Paessler

Replied August 2020

Thank you for leaving us a review! In the free version there are 100 sensors available. It has the full functionality of the commercial version. Feel free and get in contact with our support@paessler.com team for further assistance. Cheers, Paessler AG