The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great - the other extra features look amazing and will be trying those soon. Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure. What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet. I would like to have ESET integrated into Pulseway - but they are looking into that.

I've used several different systems like this and Pulseway's UI and functionality is top notch. As always for software there is room for improvement, but they have been working towards stable and useful additions to the software and I'm hopeful for the future. My Solution Specialist representative is great to work with and is always helpful!

Very nice improvements since version 6.0. The organization of the logins and systems is much nicer and easier to use since v.5. Also having the integration for antivirus and 3rd party patches is a very nice to have.

-Sometimes the service times out and disconnects from the server and the service will need to be restarted. -Can't save or locate the webroot product id in pulseway. You have to login to the dashboard of webroot to get this. -needs an at a glance note on each system to identify primary user of system.

I started using Pulseway when I worked at an MSP. When I became the Technical Director of the company I work for now, implementing Pulseway was one of the first actions that I took. It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am.

I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds).

They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time.

Used the product for years on the Pro version, until I was forced into a non-optional upgrade to the Teams plan. The forced transition process could not have been more poorly planned on the part of Pulseway, and burned me bad enough that I migrated all of my endpoints to a different product. If you start out on the Teams plan perhaps you'll have a better result, just pray that they don't decide to forcibly change you to something new or different a few years down the line.

Custom scripts, cross-platform compatibility, custom alerts

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.

Very easy to manage all our customers main systems.

The mobile APP is excellent and the easy of usage

Some missing features when we started to use but it has evolved a lot. Currently just the need of a delayed restart of a server would be perfect!

My clients have a good overview of their inventory. Updating windows is effortless.

easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!

The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.

Approaching a year now, very pleased that even my colleague can understand it.

Ease of installation and ability to get up to speed with agents and advanced features. The mobile App is simply brilliant.

More support needed for Linux based systems to centralise changes in the main console. At the minute this is manual and in Linux done via a config file. Would like the ability to modify all centrally.

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson. Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

Pulseway is easy to setup and use and very powerful. It works great for our needs.

The on negative is I wish it was a little more affordable so that I could use it on all of my machines instead of just the most critical. It's still way more affordable than others that offer similar features though.

Pulseway has gotten better and continues to improve on their service offering. They have partnered with Webroot for antivirus and security training and Unitrends for backup. Both services we use and neither has let us down. I highly recommend Pulseway and we are very happy with their service. Give them a test drive and see for yourself how admin friendly they are.

We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier. Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

Easily manage way more PCs that I would normally have managed. Are managing a lot more problems so can focus only on the bigger picture issues that need addressing. Really makes you shine as an IT Support Provider and as such helps to grow your business.

Love that there is a mobile app for me to monitor everything from anywhere. It is simple to monitor and manage and takes difficult tasks and makes them easy. Every IT administrator should use it.

Some lag in functionality as it is a cloud product but not enough to put me off. Time difference between myself and support meaning I have to wait overnight to get some answers/action.

I am using Pulseway for Systems management and compliance. It is used on end user desktops as well as servers. We use it for Antivirus central management. (Webroot). We use it for end user support using the Pulseway Remote Desktop. We also use it for systems monitoring and alerting. It is a very effective tool.

Having the mobile app combined with the web portal allows me to manage my devices practically anytime anywhere! The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

There hasn't been an update for the Win 10 App in a while. I would love an investment in this tool. But, I have moved to the web portal as a workaround. I would love to schedule deployment of Antivirus and scripting for when the next time a device checks in, not just when they are online.

Eyes and feet for most features accessible remotely. Monitoring, and now remote access is also great and getting better.

Most features available across all platforms, pricing is great, adding new features on a regular basis is good too

Paying in local currency would be a great option to have, when logged in to the website a lot of space is taken up by unwanted or blank areas making it difficult to see all features in one page forcing us to scroll and even doing so the useful info is very limited so unable to see all the useful info in one page. Please see the Agent Status page under Antivirus as an example, almost 60% of the page has been taken up by blank spaces and huge buttons and only 5 systems can be viewed in one page.

We are able to better service and respond to events at our clients. We service over 100 client sites to include workstations, Servers, NAS etc. This product gives use the capability to handle and monitor almost all system/network operations.

We have been using this product for the past several years and find that we rely on it more and more each year. Out techs can check client workstations and servers at a glance. We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations. I would highly recommend it to other IT professionals.

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).