About ServicePilot

ServicePilot is a high-performance IT monitoring system supporting highly detailed observability of critical applications, surveillance of thousands of devices, and analysis of millions of events. Combining real-time and historical metrics, traces, and logs for each technological stack (ITIM, NPM, APM, DEM, SIEM), ServicePilot helps troubleshoot IT issues before they impact your business.


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6 Reviews of ServicePilot

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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June 2021

Sylvain from ag2r la mondiale

Company Size: 10,000+ employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2021

great supervision tools

Fast and effective

Pros

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons

The negative points are the use of shortcuts, the inability to modify a packaged view

Reasons for Choosing ServicePilot

The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus

June 2021

Thierry from MAJOREL

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Supervision like you need.

Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Pros

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Reasons for Choosing ServicePilot

Because we can build our supervision like we need !

June 2021

Jolivet from Groupama Système et Services

Company Size: 201-500 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2021

Efficient and very professional product

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Pros

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Reasons for Choosing ServicePilot

For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs.

July 2021

Frederic from MAIF

Company Size: 5,001-10,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2021

Very Good Product of Supervision

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

Pros

La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages

Cons

Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées

June 2021

Frederic from Expanscience

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Service Pilot

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences

Pros

La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.

Cons

La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.

Reasons for Choosing ServicePilot

L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot

June 2021

Olivier from Orange Business Services

Company Size: 10,000+ employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2021

ServicePilot, the great swiss knife

ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks.

Pros

Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency.

Cons

request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product.

Reasons for Choosing ServicePilot

Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...)