Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

It was great at the beggining but whe the company grew and the tool was not able to grow with us.

It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.

It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.

It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.

Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.

Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.

Spiceworks was great when i worked at a small non profit for my needs

The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge

I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used

Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.

The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.

The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.

It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.

Its a feature rich and functional product for an amazing price. They keep adding more too.

Setup can be a bit of a bear depending on how much you want to customize it.

I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong.

I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well.

The app isnt particularly slick but it works. I think in they could spend a bit more time on the app it would increase their portfolio tenfold. For the price it is a gem and you cannot go wrong.

Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.

Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!

Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.

Great tool so far to monitor and respond to our IT incidents

Great tool and easy to use ticketing system, easy ticket creation, assignments and monitoring. It allows you to create custom reports which can be used for analysis and tracking as well.

No complains so far about the tool, I would like to get more time to explore and implement more features in our company.

We were not happy with the outcome as it was more limited in it's reporting capabilities and it's ability to properly track metrics. We made it work but eventually had to replace it in our organization due to the limitations previously mentioned.

It was a low cost option that provided most of the features and functionality we were looking for in a Help Desk system.

The reporting features were minimal and the ability to create usable ticket flows was limited.

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords.

It allows us to prioritize tickets, identify recurring problems, and prevent requests from "falling through the cracks". It provides our employees a single email address for getting help without them having to know who in IT does what. It is fairly configurable to meet different needs - we use it for warehouse and logistics issues as well as IT Help Desk. Tickets can be assigned, categorized, closed, etc. using "Tickets Anywhere" keywords when replying to the email so you don't even have to open the site to work tickets.

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost. Due to this we sometimes have to ask the user to forward the email directly to us in order to see the original. There is a delay of between 1 and 5 minutes after an email is sent to Spiceworks before the Spiceworks email is received by team members, so we occasionally have more than one person starting to work on a ticket at the same time - especially if the ticket can be resolved simply by replying to the email.

I have used Spiceworks in 2 different IT Shops now and will continue to use them. I have attended SpiceWorld twice and will be attending it again this year. They bring the best IT companies together.

It's Free. It has a great mobile app that allows my techs to have access to the portal from anywhere. It is simple to use. It is cloud based. It comes with a free remote control tool (ZoHo) as well.

Advertisements. You have to expect that with anything that is free. We may upgrade to the paid version this year. Limited options in regards to the User Portal.

This is a free product, which in itself is impressive when you consider what you are being offered. In addition to a customizable ticketing system, you are given an inventory system, and a newly added network monitoring function which so far has been nothing short of impressive (Until now I have been using PRTG Monitor, which in itself is a wonderful tool, but not free.) The initial setup is very easy, and and Spiceworks as a service has very low hardware requirements, meaning you can run it on an older laptop fairly well. The reporting function is a massive lifesaver, as it can help you generate a flexible list of everything from tickets (very flexible in what you want displayed, and how you want it sorted,) to your IT inventory (sorted by office location, purchase date, etc.) The ability to send these reports to our company's upper management to show hours spent on particular projects per month, or what assets need to be replaced due to original purchase date, is a very big plus. The community portal itself is full of helpful people who are always willing to share their knowledge. On multiple occasions where I had to find a solution to a technical problem, I found people who were quickly able to pull more details from each instance, and provide a brief list of solutions in a fairly short amount of time. When you are backed against a wall, this can be a massive lifesaver.

Plugin compatibility. Some older plugins may no longer work well with newer version of the software, as well as some of the newest plugins requiring the latest update, but these are just minor nitpicks.

We needed a help desk that was not only to record computer problems, but we also wanted to help us have greater visibility of the IT environment, computers that fail more, more common failures in the equipment and take advantage of that information to improve. Is very easy to implement, has integration with active directory and the visibility it gives you of the IT environment. The web site has a very complete guide for its installation and deployment. The tool goes beyond a simple help desk as you can have there Your inventory of equipment (hardware and software) and for example uninstall applications from the help desk.

It is a very complete help desk allows you to have a great visibility of what is happening with the statistics of category breakdown, work by engineer, attention time, etc.. In addition you can create an internal knowledge base, allows you to have your inventory of equipment, reports, purchase records associated with a ticket, etc.. It is very easy to use for the end user because he only has to send a mail to a specific email address and his ticket is registered in the system. It is very stable and reliable.

It takes time to adjust it to your needs, but it has a great forum where everyone helps you.

So far, it very helpful, I easy can track problems and present reports base on the number of tickets. Very helpful

It is not that complicated to track your time and the money you could earn, I can add categories and users with a click, alerts and more

The mobile app needs some improvements, also no iPad size yet, currently I am using a Samsung tab S8 ultra, the ads are taking mostly of the screen.

Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users. Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

This is a simple software that will allow you to manage the opening and closing of tickets for your organization. You can keep track of open tickets, assign them and make comments. All changes in a ticket automatically generate an email to those involved in them. It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

When we moved from our prior software provider to Spiceworks, our technicians and users all immediately began to notice a great improvement in usability and functionality. From being able to interact with the software via emails while our technicians are on the go, to updating users when comments are posted and issues are resolved, this software have greatly improved our help desk's day to day productivity.

Spiceworks is a free yet versatile help desk portal for users to submit tickets, technicians to track tickets and for administrators to generate reports. With the vast community support behind Spiceworks, its very easy to figure out to to customize the look and feel to meet the needs of your organization.

While Spiceworks is great, [I assume] because of the free nature of the software and the companies business model, updates aren't very frequent. Security issues within the software can take a long time to get patched, and new features and few and far in-between.

For us IT helpdesk/Specialist, this product works like a magic. We can easy monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.

Only when I was accessing it with my phone on web, the product seems not be responsive on mobile phone(browser access). Nevertheless, the app is so great and such an important tool to us

With so much difficultly in getting relevant information out of requests for assistance and making sure that information gets to the correct people, the Spiceworks causes more business problems than it solves, and we have moved on to other products that better address our needs and organizational priorities.

The ability to respond to tickets via email with particular commands (such as assigning to a particular person, closing a ticket, etc) is very nice, and the web portal for end users to request support is nicely customizable.

Two features of Spiceworks stand out as the least polished and most frustrating. First is the way the software deals with custom attributes for tickets. This information is tucked away in a secondary menu, cannot be easily included in email notifications of a new ticket, and is very difficult to export in any format that makes it remotely usable. Second is the confusing way that IT staff received notifications about activities on particularly tickets, and the inability of the software to consistently CC administrators based on the content or attributes of the tickets. I have spend many hours trying to fine-tune the settings to make sure that my fellow admins and IT techs are not bombarded with emails while also getting notifications about tickets that are relevant to their work, but have given up at this point.

I get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.

It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network.

The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.

I liked it, but my boss didn't like the tracking and reporting end of it

It was free and easy to use. Lots of support from other users that also help out with other software.

Asset tracking wasn't the best, inaccurate and the reporting isn't the greatest.

I have had an overall great experience with this product. I have used it at two different jobs over the last 10+ years and it has always stayed free and always gotten better.

The fact that it is 100% free is amazing. Secondly, it is very easy to setup, maintain and to use. It solves all of our needs for documenting our work via a ticketing system. Its reliable and also the Spicework Community is a great resource for answering technical questions. We actually use two installations of this: one for the IT team to document their work and also one for our Maintenance department to document maintenance requests and tickets and it works great.

The software is not perfect and sometimes locks up or stops working and must be restarted. Other than that, I have no complaints.

SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels far better than those software's I used .

The ease of putting in tickets and meeting resolution target without much communication loss is imperative to all IT operations.

So i used the free version of the software being in a start up environment, that being said the software has a ton of adds.