Syncro
About Syncro
Syncro Pricing
Syncro pricing is refreshingly simple—one flat fee for all RMM, PSA, and remote access features. Unlimited endpoints, no contracts, no minimums. The monthly fee is subject to change. To confirm current pricing, see https://syncromsp.com/pricing/
Starting price:
$139.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Syncro
1 - 5 of 75 Reviews
Joseph
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
A solid RMM and PSA Solution
Since making the move to Syncro, we've been able to streamline our workflow to monitor, manage, assist and bill our clients more effectively.
PROSSyncro combines RMM, PSA, Ticketing, and Billing into a single interface that's easy to use and cost-effective. The tool was built from the ground up with components that work together. (Unlike their competitors, who have purchased other companies and rely upon loose integrations.) Also, Syncro product leads are listening to customer feedback and actively refining the product to improve productivity for MSPs. It is my hope that they never loose focus of this customer-centric approach!
CONSWhile Syncro provides many amazing features, there is always room or improvement. One area that would benefit the most from some development love is patch management. Beyond that, I hope they'll continue refining an already amazing set of tools.
Vendor Response
Thank you, Joseph. Your review highlights a lot of what Syncro has to offer as an integrated PSA/RMM/Invoicing/Billing platform. As you've noticed, we're continuing to improve the platform based on our community feedback and we're looking forward to making great things happen in the future.
Replied February 2022
David
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great for smaller MSP's
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business. My biggest gripe however, is that we are unable to use our ticket metrics as one account is shared with reception who book the tickets. As reception also handle invoicing, they technically close all jobs. We suggested to Syncro an accounts type of account which would only allow invoicing, ticketing and CRM operations, removing all technician specific features and could be charged at a lower cost. If this was possible, Syncro would be one of the most competitive products on the market.
PROSSyncro allows unlimited devices, but charges per technician. A hard to find pricing structure which significantly helps smaller MSP's get off the ground or operate more efficiently with larger customer bases.
CONSThe UI feels quite outdated, even with the recent revamp. Many tools are hidden away or very complicated to use. For example, changing an email template is found through various sub menus and not in the logical 'templates' section, which relates to other types of templates. The patch management definitely requires work as many devices simply do not update when they should be.
Reason for choosing Syncro
The pricing was much better, as Syncro offer per technician / unlimited device pricing. This allows us to grow and keep costs down.
Reasons for switching to Syncro
Pulseway was very feature limited and cost more than Syncro did at the time. Comodo ONE was free, but introduced a rather steep price curve part way through our use which we couldn't justify paying.
halion
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
good starter combo tool
it gets the job done but the bugs can be annoying
PROScombined ticketing system and RMM which is fantastic, and charges per tech instead of endpoint
CONSlots of outages and bugs, constant issues with new releases
Reason for choosing Syncro
cost and features
Reasons for switching to Syncro
cost savings, ease of use
Jessica
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Syncro makes my tasks simple and painless…
Fantastic experience all around!
PROSThe scripting engine, if you can script it, Syncro will run it! If you can’t script it, Syncro has a community library of scripts to choose from!
CONSPatch management and CRM features could use some help, but otherwise I haven’t found any Cons…
Reason for choosing Syncro
Cost
Reasons for switching to Syncro
I needed more control, better management, and scripting that actually worked!
Vendor Response
Thank you, Jessica, for your review and in particular calling out our Scripting Engine and all-for-one pricing model. We think Syncro provides the best value to all MSPs by providing unlimited device agents and all features for every single Syncro user. And the Scripting Engine is just one of the "magic sauce" components to running a successful and profitable MSP, so it's nice to hear you're utilizing it with success. And our community scripting library is truly unique and offers a great way for businesses to "level up" without spending a lot of time "reinventing the wheel":
Replied February 2022
Joshua
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best PSA/RMM Available
Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what support should be.
PROSWe love the ease of deployment and ease of use.
CONSCould be polished a little more on the visual side, but great none-the-less.
Reason for choosing Syncro
Price, performance, support and ease of use. We loved the demo, jumped onboard and haven't looked back.
Reasons for switching to Syncro
Features
Vendor Response
Joshua, thank you, your review speaks to many of the reasons folks just like you are joining the Syncro bandwagon. It's so nice to hear that you were able to successfully and easily go from a demo to using Syncro as your go-to MSP platform. Now that you're here, we're excited to see how you can augment and improve your business using our robust integrations and add-ons. Of course, you know, the beauty of Syncro is that you get all these features for one low cost, so you can choose to use as few or as many as you need, without having to incur additional fees.
Replied February 2022
