--- title: "Darktrace Software Reviews, Demo & Pricing - 2026" description: "Review of Darktrace Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/network-security/darktrace-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Darktrace Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/network-security/darktrace-profile/reviews/)[Alternatives](https://www.softwareadvice.com/network-security/darktrace-profile/alternatives/) # Darktrace Review Custom quote 1 plan Wondering if Darktrace is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Darktrace 4.6 [(21)](https://www.softwareadvice.com/network-security/darktrace-profile/reviews/) Pricing Pricing available upon request ### About Darktrace Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting organizations from unknown threats using its proprietary AI that learns from the unique patterns of life for each customer in real-time. The Darktrace ActiveAI Security Platform™ delivers a proactive approach to cyber resilience with pre-emptive visibility into security posture, real-time threat detection, and autonomous response – securing the business across cloud, email, identities, operational technology, endpoints, and network. Breakthrough innovations from our R&D teams in Cambridge, UK, and The Hague, Netherlands have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world who protect nearly 10,000 customers across all major industries globally. Wondering if Darktrace is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## Darktrace User Interface ## Popular Darktrace Alternatives Main Product Darktrace 4.6 [(21)](https://www.softwareadvice.com/network-security/darktrace-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.83Value for money - 4.41Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [RiskProfiler](https://www.softwareadvice.com/cybersecurity/riskprofiler-profile/) 5.0 [(48)](https://www.softwareadvice.com/cybersecurity/riskprofiler-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.96Value for money - 4.91Customer support - 4.98Functionality Pricing Starting at $4999.00 per year Get Price Alternative Product [Malwarebytes for Business](https://www.softwareadvice.com/security/malwarebytes-for-business-profile/) 4.7 [(2517)](https://www.softwareadvice.com/security/malwarebytes-for-business-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.59Value for money - 4.43Customer support - 4.59Functionality Pricing Starting at $69.99 per year Get Price Alternative Product [AVG Antivirus Business Edition](https://www.softwareadvice.com/it-management/avg-antivirus-business-edition-profile/) 4.3 [(2146)](https://www.softwareadvice.com/it-management/avg-antivirus-business-edition-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.24Value for money - 4.15Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [ESET Endpoint Security](https://www.softwareadvice.com/security/eset-endpoint-security-profile/) 4.7 [(1171)](https://www.softwareadvice.com/security/eset-endpoint-security-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.43Value for money - 4.36Customer support - 4.56Functionality Pricing Starting at A$304.00 per year Get Price Alternative Product [Hack The Box](https://www.softwareadvice.com/cybersecurity/hack-the-box-profile/) 4.9 [(71)](https://www.softwareadvice.com/cybersecurity/hack-the-box-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.78Value for money - 4.73Customer support - 4.76Functionality Pricing Available upon request Get Price ## Darktrace Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Darktrace Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of Darktrace Access Controls/Permissions Activity Dashboard Activity Monitoring Activity Tracking AI/Machine Learning Anomaly/Malware Detection Anti Spam API Application Security Behavioral Analytics Behavior Tracking Cloud Application Security Collaboration Tools Compliance Management Continuous Monitoring Data Security Data Visualization Email Alerts Email Filtering Endpoint Management Endpoint Protection Event Analysis Event Logs Firewalls Incident Management Incident Reporting Intrusion Detection System Machine Learning Monitoring Natural Language Processing Network Provisioning Prioritization Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Remediation Management Reporting/Analytics Reporting & Statistics Risk Alerts Risk Analysis Risk Assessment Security Auditing Server Monitoring Single Sign On SSL Security Task Management Third-Party Integrations Threat Intelligence Threat Protection Threat Response Two-Factor Authentication Vulnerability Scanning Whitelisting/Blacklisting ## Darktrace User Reviews ## Darktrace customer ratings - Overall rating: 4.6/5 - Total reviews: 21 ### Rating distribution - 5 stars: 12 reviews (57%) - 4 stars: 9 reviews (43%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4/5 - Value for money: 3.8/5 - Customer support: 4.4/5 - Functionality: 4.3/5 --- ### Darktrace Review - Overall rating: 5/5 - Reviewer: Gideon A. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Rapid Time for Detection and Response: Darktrace's real-time threat detection and response capabilities assist my organization in shortening the period of time needed to identify and address cyber attacks. My Security team can avert possible harm and condense the scope of a security incident by quickly responding to risks when they are first identified. #### Cons False Positives: Like any cybersecurity solution, Darktrace could produce false positive alerts, which are signals that seem to indicate a potential threat but actually turn out to be harmless. It may be necessary to continuously monitor and modify the solution to prevent false positives while making sure that actual threats are accurately detected. --- ### Pricey, but worth the moeny - Overall rating: 5/5 - Reviewer: Christian B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Darktrace provides great functionality and has strong customer focus, with regular meetings with customer success manager, which combined has led to an overall great impression of both their products and their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Darktrace is innovative, constantly evolving and adapting to changes within the IT security sphere. Their EMAIL module is probably one of the best in the market, with a great AI based approach to filtering unwanted emails. #### Cons Darktrace can be a bit pricey and in the upper price segment of it's product range. Prices however can to some extent be negotiated, especially if you use a larger portion of their portfolio. #### Reasons for choosing Darktrace Darktrace is vendor independent and it works with any kind of network component you may already have. --- ### great GUI and rich in threat intelligence / removing false positives and focusing on malicious activity - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used as a MSP for a customer who had this. the Experience was good, but i was not involved in the configuration. the solution is a high end tool for detections and you dont need a manual to use this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The GUI is really good and helps focus attention where required. It filters out the nose and focuses on true malicious activity in the main part reducing false positives. It is a high end product in detections #### Cons it's capabilities in actually blocking anything are lacking, but the solution can integrate with other toolsets to help. it is more IDS than IPS on a very high level --- ### DARKTRACE - A network helper - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great product that helps to shut down issues on a network before they become a problem that might be catastropic. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is a great tool for identifying threats to the network that would otherwise cause a major issue for us. #### Cons The dark interface makes it look really dated and is not great for reading / looking at the information --- ### machine learning-powered threat detection that scales security operations - Overall rating: 5/5 - Reviewer: Alvin O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better threat detection, minimized email phishing threats, and enforced security policies effectively throughout the network. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Real-time monitoring identifies anomalies in time, email encryption secures communications, and policy control enforces compliance. #### Cons Setup is complicated and assistance is behind on sophisticated troubleshooting, it causes big issues sometimes. --- ### Dark Trace AI to protect your network - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good product with its AI engine and capable to learn the network. More helpful to identify ongoing threats and during forensic investigations. Easy to deploy and configure. Once plug with IP address can be used. Interfaces are nice and provide detailed view of incidents. It needs improvements on reporting capabilities. When you cannot centrally log traffic cost will be higher since each and every location need separate appliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Device installation is very easy and no advance configurations to be done. Darktrace can learn the network traffic behavior and alert you when deviations occurred. Portal has good learning materials and case studies. Support is quite fast and you will get update within hour when you open a ticket. It provides packet captures and can be downloaded for forensic analysis. Mobile version is available. Models can be customized and can be create according to the network behavior of the organization. Custom rules can be configured. #### Cons During the initial implementation there are higher number of false positives and need to manually tag those. Some legitimate traffic detected as threat. Need more fine tune. Device doesn’t have mechanism to alert when traffic stopped flow to the device. You need to manually check the receiving traffic on interfaces. If you cannot send traffic to central location each individual location should have an appliance to get total visibility of the network. Very limited reports and reports need more improvements. --- ### AI machine learning with models and advanced search capabilities - Overall rating: 5/5 - Reviewer: Erik T. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great - but when we lost our main support person a year ago (She was promoted), it's been a small bit more tedious to get answers immediately. Cybersec is a fast world. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Advanced Search lets us dig into the exact 5W's. It also lets us recreate packet captures for network troubleshooting. The iOS app is great and lets us remotely get notified and handle any manually required situations that do not fall under our autonomous scope of actions. #### Cons The app has had a few bugs in the past, but is working great now. I wish we could do even more with the app - like advanced search capabilities to help diagnose while on the move. #### Reasons for choosing Darktrace Ease of use, helpful troubleshooting, great support, fantastic demo, top notch customer support, actionable protection. --- ### You may not get it at first, because of you training with Antivirus - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am ensuring that my network and devices are safe or at least they can account to me about what they are doing...! I know this sound weird, but with darktrace it seem like the system are telling me what they did or what they are doing. Feel like the way to go. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The detection features are extremely useful, it is what the busy IT /Security or even advance pro use will want to see as time progress over his cooperate network. The details are in your face, similar and somewhat like what you see in the movies. This makes you rethink what you believe that you know, from what is actually happening on your network and to your devices. #### Cons It cost an arm and a leg for small business but it does provide the value for money. If you are not into the whole - cyber security thing! but know that 1 good expert delivers services for 120K per annum, then this is a package of excellent experts for the same price range of 1 expert. I think the offer should be a little bit more considerate of smaller organization and their tight budgets, having the various offers as add on, can quickly bring up the bills. First there is the base software - with one price, Have Office365 then you have to add on..... #### Reasons for choosing Darktrace Sales and Marketing --- ### Powerful product with a lot of changes needed - Overall rating: 4/5 - Reviewer: Nikita J. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would rate Darktrace as 4/10. For me a product that gives accurate readings and good reporting features is extremely important which is missing in Darktrace. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros No doubt of Darktrace being a powerful addition to your environment. The capability of ingesting and correlating the entire network traffic is superb. Darktrace correlates logs to the breach models and give timely alerts whenever a model is hit. Plus while working on a breach, you can discuss it with your colleagues using their copy to clipboard functionality. As like most EDR, it not only helps to you to take a pcap of the traffic, you can also moving view the traffic and pattern that is a few days old. #### Cons It requires a regular health check. The major issue withour deployment is that when you try to check an asset logs, Darktrace takes the entire /24 range and gets confused between asset which ends up giving false logs.Plus the advanced search fuctionality is not very well defined. The lack of reporting also makes it a bit challenging --- ### The SIEM you need - Overall rating: 5/5 - Reviewer: Travis B. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent all around the support and execution of the software is unlike any other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI Machine learning analyst and automated feature that Darktrace Provides are second to none. #### Cons There is many incidents that can be looked into as false positives when first establishing your models. #### Reasons for switching to Darktrace The automation features --- Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/network-security/darktrace-profile/reviews/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **27** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **20** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **11** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **9** times Stuck Between Options? 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