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> Reviews of Spiceworks Cloud Help Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Spiceworks Cloud Help Desk is a good fit for you!

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Spiceworks Cloud Help Desk Reviews

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# Spiceworks Cloud Help Desk Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(300)

4

(220)

3

(49)

2

(13)

1

(2)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.6

Functionality

4.2

* * *

### Pros

"I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs."

"We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems."

"The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process."

### Cons

"The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email."

"The inability to view a sender's email address without having to go to the main cloud log in."

"What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector."

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Spiceworks Cloud Help Desk Reviews, Pros and Cons - 2026 Software Advice