--- title: "Spiceworks Cloud Help Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Spiceworks Cloud Help Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Spiceworks Cloud Help Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/network-security/spiceworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) / Spiceworks Cloud Help Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/spiceworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/spiceworks-profile/alternatives/) # Spiceworks Cloud Help Desk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 586 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.6/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 301 reviews (51%) - 4 stars: 220 reviews (38%) - 3 stars: 50 reviews (9%) - 2 stars: 13 reviews (2%) - 1 star: 2 reviews (0%) ### Most mentioned pros - I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. - We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. - The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. ### Most mentioned cons - The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email. - What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. - Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. ## Spiceworks Cloud Help Desk customer reviews Showing reviews 1-25 of 586 (page 1). ### Ideal free helpdesk for small to medium businesses - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have been very happy with Spiceworks, especially the community of users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for. #### Cons Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc. #### Reasons for switching to Spiceworks Cloud Help Desk The ongoing costs of Jira after the elimination of our development department no longer made sense. --- ### A breeze to setup and haven't looked back since! - Overall rating: 5/5 - Reviewer: Donna A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. #### Cons If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. #### Reasons for choosing Spiceworks Cloud Help Desk Ease of setup, customization abilities, and onboarding support from a local spiceworks group --- ### Using the new cloud-based Network Monitor, and it's OK - Overall rating: 4/5 - Reviewer: Steve P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Free!!! Can I repeat that? It's free! And it runs in the cloud, on their servers. No need for infrastructure or a server. It's fantastic. Install an agent, and you have instant visibility into the PC. What kind of software is there? What's the motherboard model? It shows everything! #### Cons Having to install an agent on each PC in the organization can be a pain depending on how your organization is setup. And, honestly, there is no email alerting yet. The available applications to "check" against in the cloud version is also very low (currently only doing an ICMP ping to google.ca) but I guess that can expand in the future. The biggest con is that if you have a "team" in your Spiceworks, it's a bit of a pain to get the inventory cross-team. You have to login using the master account first, and then email them which other accounts need to have the same "key" so that the inventory is shared across the team. There is no way to do this within the interface yourself. Granted, their tech support team was extremely responsive and got it done, but they really need to build all of that into the interface. --- ### Spiceworks Free Cloud Helpdesk Software - Overall rating: 3/5 - Reviewer: Maurice B. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered A good basic SaaS Helpdesk option for most day to day IT incident management. Easy to use and implement. Would like to see additional features added to better track projects, maintenance and non-break fix tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Availability from any remote location to a distributed tech department. Also very easy to implement and use. #### Cons Some formerly free options available with the free on prem version were removed from the cloud version and now require a subscription to access. #### Reasons for choosing Spiceworks Cloud Help Desk Ease of implementation and importing existing tickets from the on-premises version we already had installed. --- ### A Simple Yet Powerful Free Help Desk Solution That Delivers - Overall rating: 4/5 - Reviewer: Gannon M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. #### Cons What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. #### Reasons for choosing Spiceworks Cloud Help Desk We chose Spiceworks Cloud Help Desk because we read the reviews and it was free, so there was no risk. --- ### The Help Desk tool that does what we need. - Overall rating: 4/5 - Reviewer: Juan F. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * Ease of use * Very flexible and configurable * Easy to get historical tickets for metrics * Does emailing for me * Cannot beat the cost * No functional cons (this is a pro) #### Cons I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. #### Reasons for choosing Spiceworks Cloud Help Desk The cost. Although ServiceDesk had a ton more features, the fact that Spiceworks did what we needed and wanted for the cost, we decided to move forward with implementing Spiceworks, back when we could have it on-prem. --- ### A Full Featured Help Desk For Stewart Home & School - Overall rating: 5/5 - Reviewer: Michael Uber M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. #### Cons When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. #### Reasons for choosing Spiceworks Cloud Help Desk Cost was the deciding factor in choosing Spiceworks. The features met our needs at zero cost. #### Reasons for switching to Spiceworks Cloud Help Desk Cost of the application was more than the school was able to manage. --- ### Great Tool for Streamlined Ticket Management - Overall rating: 5/5 - Reviewer: mariana u. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Spiceworks Cloud Help Desk has been positive. It’s a user-friendly platform that makes ticket management straightforward and efficient. I found it easy to track requests, assign tasks, and maintain visibility over support operations. While it may not have the advanced customization and reporting capabilities of more complex systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how user-friendly and intuitive Spiceworks Cloud Help Desk is. The interface is clean and easy to navigate, which makes managing tickets and tracking requests very efficient. I also appreciated the ability to organize, prioritize, and assign tickets quickly #### Cons One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms. Some reporting features felt basic, and deeper analytics required additional manual tracking --- ### SAC Spiceworks Cloud Help Desk - Overall rating: 5/5 - Reviewer: Raul S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. #### Cons Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. --- ### Low value tool - Overall rating: 1/5 - Reviewer: Zachary A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Very poor. The Cloud Help Desk was a fine free tool. It did the basics with only a few hiccups. Now that it is paid it is a very expensive least value tool. Looking to switch away to a less expensive more feature rich tool when possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Spiceworks Cloud helpdesk is a simple to use cloud interface. Not a lot of bells and whistles. Simple setup and start creating tickets. #### Cons Very minimal set of features at a very high price point. Only able to upload 1 photo at a time. No rich text. No linking to other tickets. Limited customization of portal for users. Limited field customization. --- ### Help Desk Where You Want It - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same. #### Cons The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured. #### Reasons for choosing Spiceworks Cloud Help Desk First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching. --- ### Spicy goodness - Overall rating: 5/5 - Reviewer: Ian H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spiceworks was great when i worked at a small non profit for my needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge #### Cons I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used #### Reasons for switching to Spiceworks Cloud Help Desk Just overall better product for what was needed --- ### Solid Product - Overall rating: 5/5 - Reviewer: Jerren Randle J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. #### Cons The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. --- ### Team friendly Spiceworks - Overall rating: 5/5 - Reviewer: Madhuri N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. this is good app for team work management . fast working, no lagging, user friendly, easy to use by anyone in team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiceworks saved alot time by its unique features. It is secure and closed communication, easy to track assets, less issues. It is truly value for money. #### Cons Due date option should be compulsory . it is at present not mandatory, so anyone can almost forget until mis team reminds. --- ### Other solutions are better - Overall rating: 2/5 - Reviewer: Jack C. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Functionality: 1/5 #### Pros It did the very basics and it was free and relatively easy to use. #### Cons It was very clunky, glitched frequently. The UI was extremely ugly. --- ### Spiceworks Helpdesk Cloud - Small Enterprise - Overall rating: 4/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired. When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue. The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem. Best of all, it can be used for free. #### Cons Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed. #### Reasons for choosing Spiceworks Cloud Help Desk This product provided a fairly basic, but complete platform for us to be able to change the way that we handle user issues. As a small non-profit organization, it has all of the features that we needed to set up an online portal for our users. The price was also a major factor in our decision --- ### Awesome IT Help Desk software, horrible inventory system. - Overall rating: 2/5 - Reviewer: Josh B. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up. #### Cons The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes. --- ### Great HelpDesk / Inventory solution - Overall rating: 5/5 - Reviewer: Sergey M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis. #### Cons I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there. --- ### Best bang for Buck IT Ticket System for infrastructure support - Overall rating: 4/5 - Reviewer: Nathan T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round [sensitive content hidden] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it. #### Cons The lack of advanced functionality you find in paid rival solutions, round [sensitive content hidden], holiday rota, multiple teams and advanced reporting / dashboards are none existent. --- ### Great for a free helpdesk, but the community is where it shines - Overall rating: 4/5 - Reviewer: Dustin S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First off, nobody has ever complained about free. Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc. The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors *because* of how they treat you there. It's incredible. #### Cons Inventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control. --- ### Perfect starter IT Help Desk software with additional tools for Small Business sysadmins - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our small 3-person IT team needed a basic and easy-to-use helpdesk software for our technicians and end-users. Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!). While I am sure we could pay money for a more customizable, modular, ad-free system, its simplicity and reliability is incredibly valuable in our IT department. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros -Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians. No training is required -Knowledge Base is a great place for documentation, and to refer users for duplicate tickets -No frills, easy to setup, requires virtually no maintenance when hosted on a Windows server (we do not use the cloud version) #### Cons -Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it --- ### A System Administrators best friend - Overall rating: 5/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution. #### Cons I have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me. --- ### Complete suite of administrative tools for your Network - Overall rating: 5/5 - Reviewer: Armando I. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or errors. The continuous monitoring of my services gives you peace of mind #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros With spiceworks CM version I was able to register all the devices on my network, monitor their performance and record all my assets. My users can open tickets oriented to our services. #### Cons It can be a bit lengthy to configure all the tools since it has a high number of variables. Ads hide good design. The translation is not entirely good. --- ### Best for IT - Overall rating: 4/5 - Reviewer: Becky Jewell L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spiceworks IT makes it easy for my team and I to manage difficult IT tickets as well as track our own internal projects. The in-app emailing notification system helps keep clients up to date on ticket progress, so that we don't have to update tickets and email clients separately. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiceworks IT Help Desk is great to help manage ticket times and IT tasks. I like that it is made specifically for IT tickets or level 2 software support scenarios, it's definitely more for IT than for software development or software feature tracking. The modules are a little easier to look at than Fogbugz. The admin portal is also easy to use and manage teammates and team workloads - managing inbound tickets and creating brand new tickets (as a manager) to send out tasks is easy. #### Cons For me it took a while to ramp up and get trained on Spiceworks IT - it was a little bit less intuitive than Fogbugz and JIRA, but, once you learn how it works, it's much better. If anything goes wrong customer support is pretty good. For software development projects where repositories are being merged/ features are being tracked ect it isn't the best fit. --- ### An excellent trip to the organization, control and monitoring of my company LAN. - Overall rating: 5/5 - Reviewer: Doriann M. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered I get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network. #### Cons The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/spiceworks-profile/reviews/?page=2) --- Spiceworks Cloud Help Desk Reviews, Pros and Cons - 2026 Software Advice