About ActBlue

Trusted by grassroots organizations, ActBlue is a free online fundraising solution that utilizes a single-click payment system and customizable branded forms to create online donation pages. With ActBlue's payment system, ActBlue Express Lane, organizations can easily embed links to fundraising emails, enabling higher conversion rates. For ongoing support, ActBlue provides a customer service team that handles all donation questions and issues.

ActBlue provides an unlimited number of forms that can be branded to match any fundraising cause within minutes. All contribution forms are designed to be mobile responsive for any mobile fundraising campaign. In order to optimize forms for the highest conversions, built-in A/B tools are available for ev...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of ActBlue

Average User Ratings

Overall

2.36 / 5 stars

Ease-of-use

3.0

Value for money

2.0

Customer support

1.5

Functionality

2.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(4)

4

2 stars

(1)

1

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

May 2019

User Profile Picture

Jeremy from Louisville Metro Government

Verified Reviewer

Company Size: 2-10 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

There's a reason its the standard

Raise funds for club organization.

Pros

Total donation management for campaigns. I also appreciate that donors are used to and expect this platform. I find that it makes the donation process more approachable when your donors already know the process. It makes it less awkward.

Cons

This is personal, but our organization took time to set up Actblue because the current board did not know if we were registered as 501c4 or c3 and that was required to begin.

November 2020

Michael from Law Offices of Michael Ashburne

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

November 2020

Non-existent customer support for correcting errors

I have been using them for as long as they have been around and this is the first year that I have had this problem. Are they getting too big to focus on customer complaints? If they are making what I think they are making, they need to hire people to respond and take care of these issues.

Pros

Ease of use. Very easy to make donations

Cons

They have absolutely the worst record I've ever encountered in correcting charging errors. On two occasions their system doubled my donation and I let it go the first time because it was small, but the second time I went to their website and logged in and wrote THREE TIMES asking to have it corrected. NO ONE responded. Considering the algorithms available to financial websites today, there is no excuse for this double billing. They should have an automatic response whenever this happens and ask the donor if that was what they intended. Instead, they make inadvertent double billings EASY to happen and then WON'T CORRECT IT even when you complain! What is going on with these people?

July 2018

Rod from EcoGreen Group of Silicon Valley

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2018

I used ActBlue to donate money to a political cause. It turned out to be a nightmare.

Pros

When things are working, they are a great idea to collecively service small donors so that they can have a collective voice in political and social causes.

Cons

They are known to turn your one time donation into a recurring donation without asking your permission. I had to cancel my credit card because there was no way for me to turn off the donation at their end. I tried to cancel my account with them and they refused to do it. There is really something wrong going on. Why politicans and social groups use ActBlue to manage their donation solicitations is beyond me. you cannot go online and stop or change your credit card that is being used for the last donation. Criminal behavior. Check out all the complaints online.

January 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

January 2018

Act Blue profiled me as an easy mark

Initially I thought it eased my ability to contribute thoughtfully. Then, it became apparent that I was being targeted for support of specific campaigns that were outside my comfort zone. At that point, its drawbacks exceeded its utility.

Pros

Extremely simple for the recipient to process a contribution to a politician or a donation to a cause.

Cons

Once the software captures your identification and some contribution history, it plies the 'mark' with email upon email, ostensibly from candidates, soliciting money to be dispensed to Act Blue's account for further distribution. My attempts to be removed from their email lists have been fruitless. Thank goodness for spam blocking services. I am a loyal Democrat. The use of this type of software has soured me on the Democratic Party because it is so transparently manipulative. I will never contribute to a candidate or a cause that has Act Blue's fingerprints on it.

December 2020

Barbara from Writing and Editing

Company Size: 1 employee

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2020

Act Blue's Software has been bad for years

I did not think of Act Blue as a "product" but as a charity-- but it is a product with a very slick sales team.

Pros

I have often donated small amounts to Act Blue because it offers to send money to candidates and causes I strongly support.

Cons

Again and again, over many years, Act Blue has enrolled me in monthly donations after I specifically specified "once only," popped up the donate window again after I successfully completed a one-time donation, so I couldn't tell if it went through, then charged me for two donations. I have begun to suspect and question Act Blue's "overhead"-- how much money goes to the issue or candidate I support, and how much goes to payroll of Act Blue tecchies and employees, who very likely have a larger income than I.