ACTIVE Net software


22 reviews(4.0/5)
22 reviews(4.0/5)

ACTIVE Net offers a cloud-based event management solution suitable for YMCAs, non-profits, parks and recreation departments, campus and local communities which help them to improve community business and member engagement.

This software includes online registration tool for members and guest attendees to register for the upcoming events. It also includes online membership management features for tracking member data, including types, access passes and rates.

The solution is configurable, and since it’s cloud-based, event organizers can manage every aspect of event remotely from their desktop or mobile.

Customers can use self-service tools to build their profile, buy tickets and merchandise, communicate with organizers and more. Administrative dashboards deliver real-time business info to view engagement metrics and discover new opportunities to create more activity programs.

Other features include a scheduling calendar—which allows users to view multiple facilities by day, week or month as well as set global “skip” days and holidays—and communication and email tools with list-building capabilities

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

22 Reviews of ACTIVE Net

Showing 1 - 20 of 22

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  • Ashley from OSBI

    Specialty: Other

    Number of employees: 201-500 employees

    September 2018

    Great for Nonprofits!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future!

    Cons

    The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John Kennedy from Cience

    Specialty: Other

    Number of employees: 201-500 employees

    August 2018

    ACTIVE Net

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best tool for your active lifestyles.

    Pros

    I run everyday and has joined a few marathons last year and this thing right here helped a lot. This tool has a fantastic and easy to use navigation system, awesome features for a race day!

    Cons

    It is a useful tool for me as an athlete and I couldn't think of anything negative about this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alexandria from City of San Diego Parks & Rec Dept

    June 2018

    Use program for sports team/ community class registrations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is quick and efficient since each activity is assigned a designated code.
    The receipts are neat and organized upon printing.

    Cons

    At times, the program can be really slow to sign in on.
    Inputing the activities can be time-consuming and tedious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACTIVE Network, ACTIVE Network, LLC

    June 2018

    Thank you for your review Alexandria, we especially appreciate the 5 stars for customer support. I've passed along your feedback about how time consuming the platform can be to our product team so they can be aware of your experience. Thanks again for taking the time to give us a review, and for all you to do help keep San Diego active!

  • Helen from Town of oLds

    May 2018

    Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

    Cons

    customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ACTIVE Network, ACTIVE Network, LLC

    May 2018

    Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

  • Mark from Canadian International School

    Specialty: K-12 Education

    Number of employees: 201-500 employees

    April 2018

    Active network review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. The system is reliable in term of network security.
    2. Can handle a large volume of concurrent registration.
    3. Back-in system is easy to use.

    Cons

    1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system.
    2. Can't handle complex registration system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Fernan from The YMCA of Greater Rochester

    Specialty: Human Services

    Number of employees: 1,001-5,000 employees

    October 2017

    Working with Active Net

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end.

    Pros

    The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon.

    Cons

    The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Melissa from Heritage Payment Solutions

    Specialty: Other

    Number of employees: 11-50 employees

    October 2017

    Good Option For Some

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.

    Pros

    - Great features such as membership management and online registration -User friendly for parents and staff - Looks good

    Cons

    - Extremely expensive product, especially after new price increases - Added features cost additional money

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rosemary from Isk institute

    Specialty: Healthcare & Hospitals

    Number of employees: 5,001-10,000 employees

    October 2017

    ACTIVE NET

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

    Cons

    THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sylvina from The Delta Education Foundation

    September 2017

    My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

    Cons

    Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ACTIVE Network, ACTIVE Network, LLC

    October 2017

    Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

  • Jeff from Pittsburgh Elite Volleyball Association

    Number of employees: 51-200 employees

    September 2017

    We have been looking for an all around management system and finally found one.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a sport organization with a large membership and have been looking for a management system to assist in the everyday registrations, membership accounts and billing. It is helping us streamline.

    Pros

    We have used several different management systems and finally found one we can settle down with. The staff have been easy to work with and go out of their way to assist with any issue we have needed. Set up was relatively easy considering the functionality of the software.

    Cons

    Although the Active program is so all encompassing it can be a struggle learning the system to get the most out of it that we expect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laurie from Center for Black Music Research at Columbia College Chicago

    Specialty: Higher Education

    Number of employees: 501-1,000 employees

    July 2017

    Lots of functionality - is it the right fit for your purpose?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

    Pros

    Easier to use queries and data reports--they have really worked to make the user experience better in last several years.
    Abundant tutorials, many are pretty good, some are redundant or not that informative.
    Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

    Cons

    For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed.
    Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software.
    Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

  • Kyle from The First Tee North Florida

    December 2016

    ACTIVE Net Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis.

    Review Source: Capterra

    Response: ACTIVE Network, ACTIVE Network, LLC

    December 2016

    Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out!

  • Erika from LARPD

    Specialty: Other

    March 2015

    General Review Title

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Detailed information on receipts and reports. Able to look up information based on various ways.

    Cons

    The help and the glitches it encounters. It is not the most user friendly system.

  • Michael from Chime Inc.

    Specialty: International Organizations

    March 2015

    Very Active

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

    Cons

    We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

  • Daniel from WestGate Church

    Specialty: Faith-Based Ministries

    March 2015

    EZ but EXpensive

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use when product is established and set up.

    Cons

    Cost and exclusivity. Due to single option availability, they price their services pretty high.

  • Daniel from Government

    Specialty: Governments

    February 2015

    Active Net

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use in managing organizations. Well designed sites.

    Cons

    Nothing. All is well with Active Net. I have no issues or concerns.

  • Sheldon from Shif Shul

    Specialty: Faith-Based Ministries

    February 2015

    satifiedclient

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is user friendly. It was brought in by a member and was easy to show other peple how to use.

    Cons

    I really dont have to much say about this matter. It is in use and I don't see a reason to change.

  • Deepa from IQBAL BANSAL

    Specialty: Higher Education

    February 2015

    CHIEF TECHNOLOGY OFFICER

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer support, friendly service, on-time delivery, fast response and diversified solutions.

    Cons

    Expensive, no international support, inadequate tech notes and application engineering not there.

  • Dan from City of Aspen

    Specialty: Governments

    February 2015

    ActiveNet Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Organized program that is easy to read. I use it more during the summer season here than in winter.

    Cons

    if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.

  • Patricia from Self

    Specialty: Other

    February 2015

    Active.net

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It allows me to register for races without extra work. It is easy to use.

    Cons

    I have never had problems with this vendor. There is nothing else to say about that.

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