Acumatica Cloud ERP vs Blackbaud CRM

RATING:

4.3

(125)

Acumatica Cloud ERP has 125 reviews and a rating of 4.32 / 5 stars vs Blackbaud CRM which has 48 reviews and a rating of 3.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (125)
3.6 (48)
Ease-of-Use
4 / 5
3 / 5
Value for Money
4 / 5
3 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
June 19, 2024
April 8, 2024
Pros/Cons
  • Pros

  • Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good.
  • I like this software because it's easy to use and accessible at all times. It's one of the best ERP software I know of and it's also easy to configure.
  • Cons

  • Sometimes it will produce a MoveNext error. Also, I have lost the written descriptions that I had written in a particular time slot because of data corruption.
  • Licensing costs are tough to estimate; have to customize reports to your own needs.
Read all user reviews
  • Pros

  • I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.
  • The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.
  • Cons

  • Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
  • Adding to the frustration is that it looks completely different from the old version of the software.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos