Influitive vs DonorSnap

RATING:

4.7

(250)

Influitive has 250 reviews and a rating of 4.7 / 5 stars vs DonorSnap which has 356 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (250)
4.5 (356)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 19, 2023
March 31, 2024
Pros/Cons
  • Pros

  • I love the AdvocateHub App from Influitive. I receive notifications when challenges are available to complete.
  • Ease of integration with other products, connectivity with our systems, and ease of use for our customers.
  • Cons

  • There are integrations with Salesforce and Marketo and some other systems. I had some trouble getting all of this set up to work properly.
  • Some limitations in the technology - e-mail problems and limited functionality.
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  • Pros

  • The support is amazing and I always get a response within a few hours or day at the most. We made the transition to using DonorSnap for online donations, which has been a success.
  • The product is easy to use and has good features, especially for the price. I like the donation management functions, e.g., customizable campaign & appeal categories.
  • Cons

  • I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools.
  • The titles are somewhat confusing. Hard to find reports needed.
Read all user reviews
Pricing Range
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$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos