--- title: "Almabase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Almabase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Almabase is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/almabase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Alumni Management Software](https://www.softwareadvice.com/nonprofit/alumni-management-comparison/) / [Almabase](https://www.softwareadvice.com/nonprofit/almabase-profile/) / Almabase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/almabase-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/almabase-profile/alternatives/) # Almabase User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 144 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 103 reviews (72%) - 4 stars: 38 reviews (26%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - With the flexibility to either manually review updates or implement automated syncing, it supports a pathway to full automation as confidence in the workflows grow. - Features like automated event invitations, personalized communication, and the peer-to-peer fundraising module have helped our advancement team work more efficiently. - What I like most about Almabase is that the platform connects well with our main CRM software, Raiser's Edge, and also provides an easy frontward-facing user experience when registering for events. ### Most mentioned cons - The final platform look doesn't allow me to create additional "info page" links for things like the individual challenges or incentives, so everything has to be on the main landing page. - The platform doesn't allow for as much flexibility as we'd like regarding class years - this is an issue for attendees and alumni with multiple degrees from Southern. And we do wish that the navigation was at the top of every single page. - I was disappointed in the limited templates and that if you upgrade to the Word Press option, it only works on the main landing page and not the other pages. ## Almabase customer reviews Showing reviews 1-25 of 144 (page 1). ### Great Platform - Overall rating: 5/5 - Reviewer: Anna T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We love working with Almabase. The platform is easy to use and saves us hours of time. Customer service is great and everything we need is in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almabase is great! We have been using it for over a year now and love it even more. It's easy to use and syncs with Raisers Edge which saves us so much time, #### Cons Honestly, it's so much better than what we were using before. I don't have any complaints. The team at Almabase works with us to solve any problems we have, #### Reasons for choosing Almabase The integration and ease of use that Almase offers #### Reasons for switching to Almabase Our old site was outdated and Almabase connects with RE --- ### Great features, easy to use, fair price - Overall rating: 5/5 - Reviewer: Tyson C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered The alumni community platform provided by Almabase is helping us connect with alumni who have fallen off our radar. The system facilitates the communication of alumni with one another and encourages alumni to invite their classmates to join the system. Our alumni are able to update their information on the community profile page and then Almabase integrates with our CRM (Raiser's Edge NXT) to update our local alumni records. It has been a wonderful partnership so far and I look forward to seeing where the next several years leads us as we continue to develop this partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almabase is a very intuitive platform for alumni community management. The system is easy to use no matter whether you are an end-user or a platform administrator. Creating content pages, events, campaigns, and job postings is a snap as the system leads you through providing the details you need to complete each task. As a former webmaster, I appreciate the ability to go into the code view for content pages so that I can manipulate pages to display according to my personal preferences. #### Cons There is very little to dislike. Being pickey, I can say that the back-end of the platform does not always work the way I would want it to work. However, that is based on my own personal preferences for how I use the system and is not based on how the system was designed to function. For example, If I upload a spreadsheet of names and email addresses so that I can send out email communication to a group of constituents, the system will sometimes overwrite the name I associated with an uploaded email address because someone else (usually a spouse) has used that email address as their email address of record for their alumni community profile. So, Almabase will default to the name associated with the community profile instead of enforcing the name I uploaded with the spreadsheet. So...if I wanted to use the Almabase communication center feature to send a birthday greeting to Jane Doe...I would need to make sure that her spouse, John Doe, is not already using the email address I have on file for Jane as his community profile email address. If that does happen, Almabase will insert "John" into the dynamic first name field of my message instead of using "Jane" that I had associated with the email address in my spreadsheet. This platform-based setting to enforce the first name associated with an email address is my only issue but it is minor when compared with the robust features we enjoy. #### Reasons for choosing Almabase Almabase was a more cost-effective solution and it integrated easily with our CRM. The baseline features offered by Almabase were more robust than those offered by their competitors and they were offered at a price that was more tenable for our budget. #### Reasons for switching to Almabase NetCommunity was cost prohibitive and did not offer the robust features that come as a standard part of the Almabase platform. --- ### Used to set up an alumni database for our existing and lost alumni - Overall rating: 3/5 - Reviewer: Virginia H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used other for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a useful tool in having all of your alumni information in one area and offered options that we ended up not using. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The support staff was very helpful in the setup and in addressing any issues that we had. The overall building of the "base" was fairly easy. #### Cons It didn't stand out enough as unique or needed to continue the yearly contract. We ended up using our new web platform to incorporate a signup form and keep alumni up to date. --- ### Almabase provides excellent value for our alumni - Overall rating: 5/5 - Reviewer: Kyle B. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Almabase is at the center of our alumni strategy. The goal is to provide alumni with a high-quality, tangible benefit to grow their affinity for our school and inspire volunteering, fundraising and more. The Almabase team is great to work with — not only addressing questions and issues quickly, but being a partner in devising our strategies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Almabase allows us to provide our alumni with a high-quality experience — keep them in touch, but also giving them networking/career opportunities they desire. The email functionality inside Almabase is so much better than other products like Constant Contact. We can easily segment and send communications by graduating class, location and more. The Engagement Snapshot is also a very useful tool — we can easily see how engaged our alumni are. #### Cons No complaints so far! We have thoroughly enjoyed our time with the Almabase team so far. #### Reasons for choosing Almabase We had a much better experience with Almabase during our demo/trial period. The top-notch customer service really stood out! Also, Almabase has a more complete product — complete Raiser's Edge connectivity, interactive alumni map, full email capabilities, Engagement Snapshot, group functionality and more. --- ### Best database for alumni! - Overall rating: 5/5 - Reviewer: Brigitte C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I have been very pleased with Almabase. We have yet to fully utilize its capabilities, and I look forward to continuing to learn and expand our presence with our new and improved database. I have been very impressed with their staff and their database of helpful articles and instructions. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almabase is just what our alumni have been asking for in a database. It enables alumni to update their information, stay in touch with one another, and remain connected to the school. It functions very much like social media, which is what they asked for. #### Cons There is a learning curve and a time commitment on the front end to set everything up. However, they provided me with step-by-step instructions and were available every time I encountered a snag. --- ### SVSU review of Almbase - Overall rating: 4/5 - Reviewer: Ann S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I don't have anything to compare it to, so I would say overall, it is good. Up until now, I have not set the settings so that any new information is automatically being pushed to Raisers Edge. Once I do that for the next appeal, I may find the system is less clunky the way it interfaces with RE. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The responsiveness of the staff and my assigned customer service rep,[sensitive content hidden]. He is helpful and instructive. I have also had to use the chat to get help and those folks are responsive and check back in. #### Cons The final platform look doesn't allow me to create additional "info page" links for things like the individual challenges or incentives, so everything has to be on the main landing page. That makes it very long for mobile devices if I feel I really need to include everything. --- ### Austin Okechukwu’s review - Overall rating: 5/5 - Reviewer: Austin O. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Almabase has significantly enhanced how we connect with alumni and manage events. It’s a valuable tool for any higher education institution looking to strengthen alumni relations through data-driven engagement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is clean and user-friendly, making it easy for both staff and alumni to navigate. Features like automated event invitations, personalized communication, and the peer-to-peer fundraising module have helped our advancement team work more efficiently. The integration with Raiser’s Edge was seamless and saved us a lot of data migration time. We’ve also seen a noticeable uptick in alumni participation thanks to the platform’s modern design and interactive tools. #### Cons Initial setup and customization can be time-consuming •Some advanced features may require a learning curve for non-technical users •Limited flexibility in customizing email templates without HTML knowledge --- ### User-Friendly Events Module - Overall rating: 4/5 - Reviewer: Jamie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Almabase has been a great asset to us. We are still learning, but the platforms that we have used, have been very intuitive and easy to use. When we are tripped up by something, chat support is always incredibly helpful. Our alumni have reported mostly good experiences when using the Events and Giving modules. We feel confident that any issues or feedback that we receive, will be welcomed by Almabase and either fixed or added to the list of potential new features down the road, to best suit our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros While we are still somewhat new to Almabase and haven't explored all of its features yet, I've enjoyed working with the Events module. It's very user-friendly and easy to navigate. #### Cons There are sometimes minor issues that require contacting chat support or our direct Almabase contact. Since they are minor in nature, they can be frustrating - spacing issues, picture sizing, etc. --- ### I love Almabase! - Overall rating: 5/5 - Reviewer: Kaisa L. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive! About [sensitive content hidden] (on the tech support side) have been so great to work with! The best supports I’ve ever received with a tech software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that Almabase has really thought about the whole user experience and has made it so customizable, too. And I’m really impressed with the support team. #### Cons Nothing that wasn’t improved with a little coaching from the very supportive team. When I started, I found the software to be pretty loaded and I felt lost—but the team at Almabase was ready to make sure I had all the information and coaching that I needed to feel confident. --- ### Excellent engagement tool! - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Almabase is user friendly and constantly adapting to our users needs'. They are always improving and listening to their clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The sync between Raisers Edge and Almabase is simple and easy. Keeps all our constituent information in one place. #### Cons I wish there was a commerce form available. We want to sell custom swag and right now I have to use a giving form or event form depending on what information I need to collect. --- ### Necessary tool for our small alumni association; especially during COVID-19 era. - Overall rating: 4/5 - Reviewer: Cortney C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Almabase has been a necessary addition to our alumni association as we seek increased engagement, especially during the COVID-19 era. The ability to bring alumni together on a platform has been ideal and allows for an "exclusive" benefit for our membership. The team, specifically [SENSITIVE CONTENT HIDDEN] have been a great help customizing the site to our needs. Our team is small and volunteer, and as someone who is tech-challenged, I was still able to "create" the site with their continued help. The giving pages, recurring donation option, event management and map are some of my favorite features that add tremendous value. Overall we look forward to using this platform as our one-stop-shop for alum and supporters of our Academy. #### Cons -The salesforece integration is not an integration at all. It only communicates basic details, like name and contact info. This was not communicated clearly during our initial conversation regarding our needs. However, the team is in the process of expanding that integration. I'll give a follow-up review once that's completed. - The mobile view is less than desirable, and an app would make this platform so much more valuable as most members are on their phones more than computers—especially when visiting the campus for events. - An e-membership card with a barcode and individual ID, that can be used in a mobile wallet would be a great addition, especially when checking in for events, purchasing items, etc. - Admin rights can be built out a bit more. - Overall the pro's outweigh the cons but will give a follow up review as we are only 5 days into the launch. #### Reasons for choosing Almabase The customer of the sales team was much better. --- ### Almabase Alumni Platform - Overall rating: 5/5 - Reviewer: Gc D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Very happy with the platform, and the team who helped us implement it. Super helpful, always there to answer questions and make suggestions. I couldn't have asked for a better group to help me get our new alumni network up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most features were easy to use, and offered everything I needed to keep in touch with and communicate with our broad international alumni base. The platform enabled us to create an online alumni network that was alumni of all ages could access and use according to need. #### Cons The back end admin features, whilst relatively easy in comparison to other platforms, still require a little practice before getting the hang of everything! #### Reasons for choosing Almabase Original presentation, ease of site navigation, and competitive price. --- ### Great for Re-Engaging Alumni - Overall rating: 5/5 - Reviewer: Tracy M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Our alumni are excited by the new ways they can engage with the school and each other, making it easier for us to be able to contact them about opportunities for them to help the school community through volunteering or fundraising, while offering them the types of events and activities that appeal to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software helped us find new and needed ways for our alumni community to become re-engaged in the school, offering internship and job information, communication options through affinity groups, and more. #### Cons The software is still building on, adding features regularly, because they are so responsive to their client requests. #### Reasons for choosing Almabase Pricing was better, customer service team was much more responsive to our questions and concerns, platform was much easier to navigate. --- ### Great platform for Alumni relations - Overall rating: 4/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use Almabase mainly for alumni news and events. It's helpful, especially during our Homecoming when there are hundreds of people registering for multiple events and activities throughout Homecoming weekend #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Event Management Database Management Directory It is a cost-effective tool for other alumni to check in and see how the school is doing. #### Cons Not that I can think of. We are really happy with the product and don't plan on moving away from it any time soon --- ### Almabase is a great alumni engagement platform and company to work with! - Overall rating: 5/5 - Reviewer: Allyson M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Almabase platform has boosted our alumni engagement. The Almabase team is top-notch. They are quick to respond and always willing to help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, I like that Almabase gives us dynamic platform to engage our alumni. I like how the Almabase Alumni Directory connects to our Blackbaud database and allows our alumni to keep their information updated. I also like how the Alumni Directory then supports networking among our graduates. #### Cons The institution I work for is a public residential high school. Because Almabase works most closely with colleges and universities, we did run into some hiccups with various formatting and data input structures. The Almabase team did a great job helping us work through them! --- ### GREAT JOB [sensitive content hidden] :-) - Overall rating: 5/5 - Reviewer: Jamekko D. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the wealth of information provided. #### Cons I need to play around with the system to --- ### Minnesota Independent High School Rates Almabase High for Online Fundraising Platform - Overall rating: 5/5 - Reviewer: Rachel O. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a very good experience with Almabase. We found Almabase provided the features we were looking for at a much more reasonable price compared to other platforms. The social influencer piece has been really helpful in advertising and growing our donor base. The use of social media helps us cast a wider net and we have had year-over-year growth. We also like the integration with Blackbaud as the donor information flows into the donor record once we sync our systems. This was a really helpful attribute and produced a much cleaner tracking system for our database manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like the Almabase platform and have used it for three consecutive years. Our office is limited in size as we are a relatively small fundraising unit but the Almabase platform has given us a robust system for online fundraising within our community. We use the software primarily for an online giving day. This year, we generated nearly $700,000 with 650 gifts. The platform helped us show real-time totals, map gifts into our CRM system (Raiser's Edge/Blackbaud), acknowledge donors, and track progress. The system is easy for administrators to use and allows the user to upload photos, videos and customized text. The customer service with Almabase is outstanding. Our service representative answered our questions and provided on-going support throughout the campaign. There is also a tech team to assist with engineering and website issues. Overall, Almabase was the best value when we compared our needs with other platforms on the market. We primarily use the online fundraising function but we may consider add the alumni community tools in the future. #### Cons Although we are very happy with the Almabase software we wish there was a way to securely use Venmo during a campaign. This is likely a function of using BBMS as our payment processor and integrating the two systems. We also tried using Paypal but the functionality with BBMS was not there. Hopefully, that will be corrected in the future. We also had a few gifts that were missed even though the constituents were mapped ahead of time. This is an issue we are working through with Almabase. Finally, it is worth noting that at times, we were limited on the template and form customization options. #### Reasons for choosing Almabase Almabase provided the best value for our needs compared to the other platforms we looked at. --- ### Almabase is Thriving - Overall rating: 5/5 - Reviewer: Shar B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the product delivers as advertised. Not every part of onboarding was smooth, but addressed promptly. Some of that is due to programming conflict from other products we use. Our team has been extremely satisfied with their customer service and the new opportunities we can realize with Almabase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the way Almabase integrates all the programs to provide a complete engagement report on more than one area. #### Cons There are often pieces of the operation that weren't clear until after an issue was found or a realization that it doesn't quite react the way we had hoped, so a customization must be built. I will say though, they are extremely receptive to product improvement. #### Reasons for choosing Almabase Almabase offered all of what the others could offer in a more comprehensive package. --- ### Wonderful Almabase team and great product! - Overall rating: 5/5 - Reviewer: Kelsey P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been very positive, especially the face to face help when encountering website questions. Thank you, [SENSITIVE CONTENT]! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to generate a mass email to send out to alumni, whether it be a fundraising campaign, event announcement, or alumni newsletter. There are also many design features available to be able to include links, photos, videos, etc. It doesn't take too long to build out new tabs or pages on your website, and Almabase provides so many resources for help, such as online articles and tutorials. Almabase also provides face to face help via Zoom. Shoutout to [SENSITIVE CONTENT], in particular, who has been fantastic and invaluable in every facet of helping us with our website. He is always available via email or Zoom to explain any user issues, solve website-building problems, or recommend new ideas for better engaging our alum in an accessible way. #### Cons There are some areas of the software that are not user intuitive, but the Almabase team is always available to help with any issues that might come up. It is also a challenge to have alumni consistently update their profiles, so it is helpful to remind alum to update their profiles in every email sent out on the platform, with links to the login page. --- ### Easy to use networking tool for those with little to no programming experience - Overall rating: 4/5 - Reviewer: M F. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - The platform was up and running quickly. - The customer service team is extremely responsive and does their best to accommodate our needs. They are also very open to receiving feedback and considering suggestions to improve the software. - They often roll out new features and upgrades. - It's quick and easy to create new webpages and add content. - The software is affordable. - Integration of e-communication center to send automated emails. #### Cons - Some bugs were discovered in the early stages that the support team resolved promptly. - Limited templates to choose from and cannot incorporate different features from different templates into one to suit your needs/preferences. - I've been slightly disappointed by the lack of customization on the platform. It's become evident that the platform would be a great tool for an academic institution's alumni organization, but if it's anything else, it may not be the best suited. Our situation is unique in that we are not a school looking to connect with our alumni, but rather a foundation connecting with past and current grantees. Some features cannot be customized to reflect that, including the wording on some pages or email templates that one would think would be easy to change. I was reassured at the beginning through the answers to my questions and testing out another organization's beta site that our needs would be met. However, it was only after our site was fully up and running that I got a chance to fully explore and see where additional customizations would be required. Overall, the web platform meets our basic needs, but if there was a greater ability to customize it, even a little bit, it would take it to the next level. If you're not coming from an academic institution, I would highly recommend asking a wide variety of questions to ensure it will meet all your needs. --- ### Almabase Really Helped Our Alumni Association - Overall rating: 5/5 - Reviewer: Kyle T. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Could not be happier. TO the overall look and ease of the site to the care that the staff offers... there is no better fit for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almabase is extremely user friendly and easy to manage from a backend perspective. A lot of the site is customizable and the customer support team is always there to work with you through any issues you have. It is also extremely easy to integrate to our database at the school, which was super valuable. #### Cons There's honestly and truly nothin that I dislike. The team at Almabase is always on working on new ways to improve their site, and will even take suggestions when you'd like to see something happen. #### Reasons for choosing Almabase Overall look, price --- ### A Non-Profit's Insight into Almabase - Overall rating: 5/5 - Reviewer: David E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Almabase has been phenomenal. I love the way my customer success manager is always there for me whenever I have a question or need help troubleshooting anything. I also love the skill workshops that ensure that I am a professional at what I do. Further, I truly appreciate their development team's willingness to make customized edits to suit our organization's needs. It really makes a difference. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like most about this software is the ease of event creation. The templates make the creation of multiple events simple and efficient. #### Cons I don't like how their are certain aspects that are finicky. For example, when copying an event, the titles often remove your cursor as you are typing and sometimes it states that an event has that name already. Another example of finicky behavior is the time selection in an event. You need to make sure you click okay every time and you can't type it in: little stuff, but over time can be cumbersome. --- ### Great Software for Alumni Space and Fundraising - Overall rating: 4/5 - Reviewer: Michelle W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good company with amazing customer service and training. Software is easy to learn and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's great for our annual giving day! We have raised more than ever before with this software! #### Cons I would like the front-end news feature to be a bit more engaging and be able to have a photo displayed. #### Reasons for switching to Almabase More features and a dedicated alumni portal for friendraising and fundraising. --- ### Outstanding alumni database and giving day products - Overall rating: 5/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Great customer service. Took a real interest in our needs. A rep visited with us for several days to see our operations in action and gain a better understanding of our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Almabase team provides outstanding customer services. Alumni database features are similar to products provided by other vendors, but we particularly like Almabase's communication/email features. Almabase created a day of giving website for us that amplified the results of our day of giving. Over 1000 donors gave close to $250,000 in a 24 hour period. The site handled the giving volume without delay or error and provided instantaneous updates. #### Cons No major concerns, some features we would like to see enhanced - for example, adding the capability to have notices scroll automatically on the site. --- ### Great Product & Even Better Service - Overall rating: 4/5 - Reviewer: Justin Z. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Our goal was to communicate with our alumni in new and more efficient ways, and we wanted to be able to see and track engagement. Almabase has made that possible and their team has answered every question we had in a timely manner. The people at Almabase have been very supportive and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Almabase has an outstanding communication center and data studio that allows the right people to see and get the information they need to communicate with alumni. #### Cons The website is not as flexible as it could be and we wish it had a few more options to show pictures. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/almabase-profile/reviews/?page=2) --- Almabase Reviews, Pros and Cons - 2026 Software Advice