All Almabase Reviews
1-25 of 109 Reviews
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Kyle
Verified reviewer
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Almabase provides excellent value for our alumni
Almabase is at the center of our alumni strategy. The goal is to provide alumni with a high-quality, tangible benefit to grow their affinity for our school and inspire volunteering, fundraising and more. The Almabase team is great to work with — not only addressing questions and issues quickly, but being a partner in devising our strategies.
PROSProduct itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Almabase allows us to provide our alumni with a high-quality experience — keep them in touch, but also giving them networking/career opportunities they desire. The email functionality inside Almabase is so much better than other products like Constant Contact. We can easily segment and send communications by graduating class, location and more. The Engagement Snapshot is also a very useful tool — we can easily see how engaged our alumni are.
CONSNo complaints so far! We have thoroughly enjoyed our time with the Almabase team so far.
Reason for choosing Almabase
We had a much better experience with Almabase during our demo/trial period. The top-notch customer service really stood out! Also, Almabase has a more complete product — complete Raiser's Edge connectivity, interactive alumni map, full email capabilities, Engagement Snapshot, group functionality and more.
Charlotte
Higher Education, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Almabase Alumni Software has transformed the way we interact with alumni
Overall just love it, we looked at other companies including Graduway, Almaconnect, Salesforce, Raiser's Edge, Mentor City, Alumni Channel, 360 Alumni and just so much more but we found Almabase to be the best option for the price, service, and functionality. As a small size school, we wanted an alumni network but knew that it wasn't going to have 10,000 alumni so they were able to work with us to find a pricepoint that was right for us.
PROSI love this software because it has many great features such as a giving platform which lets you organize campaigns for donations, an alumni map so you can see how big your alumni community has grown, the alumni database/directory which is so helpful for me to write notes/keep track of job placement/address information---it also syncs with Linkedin so when alumni get new jobs i don't have to manually add it. The customer service team is so helpful, they are available by email, chat, or phone and answer my questions almost immediately or within the day. There's also a job board for us to add jobs or alumni can add it too. There's also an email system so that's helpful. They even built me a student directory so students can have a profile too which we can transition into alumni accounts.
CONSNothing, it works great. We've been really happy with it.
Reason for choosing Almabase
Just overall ability to customize the platform to what we want, like brand colors, look/feel so it was in line with the university.
Kara
Education Management, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
New but loving it!
We are still in the opening phases of using Almabase but are so grateful for the level of customer service and our alumni are very excited!
CONSI wish we had more control over what the site looked like.
Tracy
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great for Re-Engaging Alumni
Our alumni are excited by the new ways they can engage with the school and each other, making it easier for us to be able to contact them about opportunities for them to help the school community through volunteering or fundraising, while offering them the types of events and activities that appeal to them.
PROSThis software helped us find new and needed ways for our alumni community to become re-engaged in the school, offering internship and job information, communication options through affinity groups, and more.
CONSThe software is still building on, adding features regularly, because they are so responsive to their client requests.
Reason for choosing Almabase
Pricing was better, customer service team was much more responsive to our questions and concerns, platform was much easier to navigate.
Alex
Fund-Raising, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great do-it-all product
For a small shop like ours, a product that could do it all for online alumni engagement and giving and at an affordable price was critical and Almabase provided that. The customer service team has been helpful and the organization seems well run and communicative between the sales team, client success managers, and engineers/product team.
PROSOut team appreciates the diversity of the features of Almabase - it includes alumni communities, alumni database, a mentoring platform, giving platform, event management, and much more. Many other products just did one or two of these well, but almabase has it all.
CONSSince we are trying to get the product to work for us in multiple ways and Almabase seems to be adding features frequently, there have been some growing pains with the product such as outages or bugs, but these have been minimal and the benefits outweigh the costs.
Reason for choosing Almabase
The price to features ratio leaned heavily in Almabase's favor.
Theodore
Higher Education, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
This product makes my job easy!
Overall, I enjoy this platform. It allows us the opportunity to engage alumni inside of the area and in states and regions outside of the DC Metro area. [SENSITIVE CONTENT HIDDEN] is a guru when it comes to customer service and he makes everyone's day a bit easier when he's involved.
PROSI really enjoy the communities feature on the platform and the fact that it is customizable to the needs of the client. We opt for a lot of mentorship and this platform makes that easy.
CONSThere isn't much to dislike about the feature. Sometimes I can forget how to do things, but that's more of a personal issue
Reason for choosing Almabase
Price was a key feature and the demo that Almabase provided was excellent.
Gc
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Almabase Alumni Platform
Very happy with the platform, and the team who helped us implement it. Super helpful, always there to answer questions and make suggestions. I couldn't have asked for a better group to help me get our new alumni network up and running.
PROSMost features were easy to use, and offered everything I needed to keep in touch with and communicate with our broad international alumni base. The platform enabled us to create an online alumni network that was alumni of all ages could access and use according to need.
CONSThe back end admin features, whilst relatively easy in comparison to other platforms, still require a little practice before getting the hang of everything!
Reason for choosing Almabase
Original presentation, ease of site navigation, and competitive price.
Melissa
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Our Almabase Experience
We have been able to drastically reduce our overall printing and marketing costs related to alumni activities and events and rely now most heavily on communications and registrations through Almabase. This has helped us offset the annualized cost of the contract. By streamlining processes our team has been more efficient and been able to focus more on driving and encouraging attendance at events, overall engagement of our active alumni and more frequent communications from our campus.
PROSWe needed to provide a platform that would enable us to leverage our alumni network globally, and one that we felt would be the best fit for our users. Almabase seemed to be the best fit for our needs and we have been very successful with all models but most specifically with the Events Platform. It has provided real time tracking, registration and communications for our alumni engagement events.
CONSAs with all new databases and platforms, synchronization between our existing database and Almabase has presented a few challenges. Uploading our initial data took a few tweaks. Nothing that cannot be solved, just learning the best method and techniques to be the most efficient in this process is important.
Reason for choosing Almabase
Several components were factors, but we liked the alumni mapping tools, the ease of navigating the directory, the event module and integration with our existing database opportunities. We felt the pricing was reasonable, and that the onboarding team were all approachable. They have consistently offered assistance and we can email anytime with questions for support. Others we looked at did not give us the same sense of comfort.
Elizabeth
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
An amazing database/platform for our Alumni Community
Very positive. Almabase is very user-friendly. The onboarding process and training with Pranay and other team members was always a positive experience.
PROSI love the alumni directory. It's very easy to search for an alum by class year, keyword, or by the mapping feature. I also am impressed by how easy the Events portion of the site it to use, register guests, communicate with guests, and run reports. Also, the members of the Almabase team are always very helpful and quick to respond to any and all of our questions.
CONSIt's hard to think of a con for Almabase.
Reason for choosing Almabase
The Events portion of the platform.
Caprielle
Verified reviewer
Fund-Raising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
More Alumni Engagement Opportunities & Helpful Customer Service
The platform has been helpful in connecting with alumni, and the customer service team is helpful and responsive.
PROSFeatures like a directory with a search by map feature, event registration and giving forms with clean design. We can add pages and create content easily. With Facebook/LinkedIn signups, integration with Raiser's Edge, and alumni able to update contact information on their profile, collecting contact data is more efficient. The team at Almabase is responsive with our questions, and helpful in making sure we are making the most of the product.
CONSWe would like the pages on Almabase to be more customizable and a news feed would be a great addition.
Thomas
Fund-Raising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Fantastic Experience working with Almabase!
The functionality and user interface really brought Almabase to our attention. Since joining them we've been able to expand our annual appeals, alumni engagement, expand our parent auxiliary groups, but most importantly it has streamlined our communications and given us the ability to continue providing value to our alumni.
CONSThere are many incredible features included in the Almabase software, but one thing that could be improved is the customization of the community admin rights. Having a large class rep program at the school it is vital that our reps can communicate effectively with their classmates. Right now giving someone community admin rights gives them full rights to the communication center. It would be great to be able to limit this to just the person's class and a specific list of email templates. This would help both the site admin and the community admin.
Aaron
Higher Education, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Almabase platform and customer service is everything I was looking for!
When I became the alumni relations coordinator for Thomas Aquinas College, I immediately began searching for a replacement for a print alumni directory. This platform exceeded expectations in that it provides the directory service that I was looking for AND provides a full service engagement platform for all facets of alumni relations. From emails to events to chapters and more! Most of all though, the team at Almabase is 110% top notch. They are personable, responsive, and complete. Whether I have a question on hot to best use some functionality or have a suggestion from my users regarding improvements on the platform, the Almabase team is always helpful, thoughtful, and responsive. This customer support you enjoy speaking with!
CONSThere is little not to like. For myself, wearing multiple hats at our institution makes it difficult to use the product to its full potential. Also, our users are interested in sharing their directory information with each other, which is not a default setting. However, support has been very responsive regarding this feedback and we are working towards a solution. In all, I am very happy with the product and so are my users.
Sherin
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great Team, Great Service!
The platform is easy to use and customizable for our needs. We use the platform extensively for creating events, fundraising pages, creating alumni directory and posting news and updates for alumni. Almabase team provides great service and is always available to answer our queries and helps us navigate through the best options for solving our requirements.
CONSWe have most of the features we look for in an alumni engagement platform. A mobile app would have been a nice addition so members have easy access on their phones.
Reid
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
ONE STOP SHOP!!!
The ability to house almost our entire alumni program on one platform has been the most impactful part of using this software. Prior to subscribing to the Almabase services, we had spreadsheets and documents across numerous sites. Now, we have our directory, events, and communication centralized in one place. This has been a game-changer for our program.
CONSThe great thing about any issues we have had is that they are resolved almost immediately. The customer service has been exceptional and the Almabase staff takes the time to reach out to provide best practices and other ideas that similar schools are implementing throughout the year. We appreciate our ongoing relationship with Almabase to positively impact and bring together our alumni.
Joby
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Amazing tool to build the alumni engagement & enable us to keep the network with alumni
Feel great that we now have the capability to offer a platform for alumni networking. Alumni are able to stay connected after graduation and help other members in the community by sharing wide range of opportunities (career/internship...). This has been the one of the best investment to keep our alumni and students connected.
CONSThere are no cons in particular. Their support is also good and timely. Hopefully they keep continuing the excellent service.
Jeanine
Education Management, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Best choice our school could have made!
Just amazing. Seriously. I have shared our experience with several other fundraisers including another Jesuit high school, a diocesan school in another region and the local university. I know the university followed our campaign and was so impressed they scheduled a meeting with Almabase.
PROSThe Almbase team made our Giving Day a huge success! We had never tried something on this scale before and many were hesitant that we would see a big return. Thanks to rep and the entire team our Giving day increased by 498%, raising over $76,000 (our goal was $30k and previous attempts had only raised, at most, $12k) and more than doubling the amount of donors. They created a customized marketing guide for us so we knew step-by-step what we needed to do and when. Every question and phone call was answered quickly and efficiently. And believe me, we asked SO many questions. It was our first time doing anything on this scale and we had no idea where to start. Thankfully Almabase was part of it all and, with patience and knowledge, guided us through, not just the day but the entire month leading up to and the week after for reconciling the account.
CONSWe didn't encounter any issues except with the ticker clock before hand. Somehow it switched to Pacific time about 3 hours before the campaign began. I called rep at 9:30pm that night (we were scheduled to go live at midnight) and she had it fixed within 15 minutes. From there on it was smooth sailing.
Matthew
Higher Education, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Giving Day Solution Helped us Reach Highest Levels of Giving
Almabase is very intuitive to learn and easy to use. We recently tried the giving day solution for our alumni outreach. We achieved our highest level of alumni engagement and giving ever. However, the best part of Almabase is the loyal Customer Success team. Their support was above and beyond industry best practices, and they truly felt like part of our team in achieving institutional success.
CONSWhile the solutions are very easy to use and set up, they offer limited range of custimization. Though, this is not without merit, because these solutions have been set up for success backed by data. Also, their limited customization options were not unlike those found at other providers.
Ashley
Higher Education, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product!
Great experience! If i could rate over five for customer service i would!!
PROSWorking with Almabase has been a great experience for us so far. They are very responsive when it comes to any questions that we have, whether it is via phone call or email. Right now I have monthly phone calls scheduled with our immediate rep and he is continuously working to help make things better for us.
CONSThere isn't anything that we have found to dislike!
Reason for choosing Almabase
Price and product! Can't beat it!
Aslynn
Public Relations and Communications, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Small school that uses Senior Systems
Like I said above, we are saving a lot of time filtering out groups and specific people for mailings and emails. The communication has improved greatly and we are excited to bring more alumni to the platform so that they can start benefiting from Almabase.
PROSThe ability to communicate and filter specific groups or people is literally as easy as a few clicks of a button. The amount of time we are saving by using Almabase to reach out to our alumni is immeasurable. We are still new to Almabase and are learning new things all of the time. As we learn more, we are more impressed and excited about our decision to use Almabase.
CONSThis software does not "talk to" Senior Systems, so it does make it difficult when information is updated on one platform. However, Almabase made a point to visit our school to see how we use Senior Systems and is going to try to find a way to communicate with it. They may not succeed, but they care enough to try.
Joanna
Verified reviewer
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Almabase provides an amazing product that has helped our school increase our alumni engagement.
Almabase has a plethora of features that help our school interact with our alumni in different and meaningful ways. We are able to host events, share news, and fund raise all in one location. Almabase is a true investment in our alumni and they really appreciate the efforts we are making beyond the years they spend on our campus.
CONSA challenge for us is getting alumni to join the platform. We are constantly looking for ways to get alumni to visit the site and see what benefits they can receive.
Susan
Fund-Raising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Almabase is a Game-Changer
We are beyond pleased with our Almabase experience.
PROSAside from ease of use and 'off the charts' functionality, the support team is what sets Almabase apart from its competitors.
CONSHave not encountered anything I don't like about the platform. The fact that the platform is evolving sometimes requires a check-in to make sure a feature or functionality will still be available when you plan to use it. So far, the team has been very supportive of every adaptive use of the platform.
Reason for choosing Almabase
Robust features and functionality of the platform, and integration with our new school website. We wanted an app-based program from which we could manage donations, events, communication, and engagement. Almabase does all of this, and much more.
Michelle
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Working with Almabase has been great! We've connected with alumni from all across the country!
Almabase software is extremely user friendly and very nicely organized. The platform allows us to connect with Alumni through emails and keep them up to date on current events and activities happening on campus! With the help of Almabase we were able to sell and distribute tickets for our 40th Anniversary Gala which was amazing! There was such a great turn out. Technical support for this software has been exceptional. If we were had any questions or concerns we would received immediate support from Naveen, one of the Almabase representatives. He would explain everything very clearly, and made us aware of new features of the platform. Overall, customer service is truly amazing!
Vendor Response
Thanks for your feedback, Michelle.
Replied September 2017
Theresa
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Database for alumni
This platform is very user friendly and well organized. With the help of customer support it was very easy to set up and offers a large variety of functions.
CONSThere are some limitations in the user approval process and some backend functions.
Kathryn
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Almabase is wonderful!
I am incredibly impressed with the knowledge of and patience of Almabase's employees. I have yet to launch (within the month, though), but I know Almabase will revolutionize the ways my alumni communicate, network, reconnect, etc.
PROSI appreciate the straightforward nature of Almabase, and mostly appreciate how willing their employees were to make it a success for my school.
CONSThere were a few features that could not be changed, and I would have liked a few tweaks, but it was nothing terribly important.
Reason for choosing Almabase
Better sales approach and better customer service after the sale (based on what I have heard from trusted colleagues at other schools)
Robin
Religious Institutions, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Almabase is AMAZING!
Almabase was so easy to use and the customer support by Krishna was exceptional! Loved using this for campaign during Covid and makes it easy to reach alumni everywhere.
CONSThere was nothing we did not like about almabase.