--- title: "Blackbaud Altru Software Reviews, Demo & Pricing - 2026" description: "Review of Blackbaud Altru Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nonprofit/altru-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Zoo Software](https://www.softwareadvice.com/zoo/) / Blackbaud Altru Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ticketing/altru-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ticketing/altru-profile/alternatives/) # Blackbaud Altru Review From $399 1 plan Wondering if Blackbaud Altru is right for your organization? Our Zoo Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Blackbaud Altru 4.0 [(42)](https://www.softwareadvice.com/ticketing/altru-profile/reviews/) Pricing Pricing available upon request ### About Blackbaud Altru Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue. Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory. Wondering if Blackbaud Altru is right for your organization? Our Zoo Software selection experts can help you in 15 minutes or less. ## Blackbaud Altru User Interface ## Popular Blackbaud Altru Alternatives Main Product Blackbaud Altru 4.0 [(42)](https://www.softwareadvice.com/ticketing/altru-profile/reviews/) Ratings Breakdown - 3.57Ease of use - 3.92Value for money - 4.33Customer support - 3.78Functionality Pricing Available upon request Get Price Alternative Product [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) 4.8 [(625)](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.71Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Givebutter](https://www.softwareadvice.com/nonprofit/givebutter-profile/) 4.8 [(872)](https://www.softwareadvice.com/nonprofit/givebutter-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.74Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1471)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.51Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zeffy](https://www.softwareadvice.com/nonprofit/simplyk-profile/) 4.8 [(494)](https://www.softwareadvice.com/nonprofit/simplyk-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.95Value for money - 4.86Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) 4.6 [(937)](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.44Value for money - 4.60Customer support - 4.38Functionality Pricing Available upon request Get Price ## Blackbaud Altru Pricing and Plans Starting price: $399.00 Free Trial Free Version Basic $399.00 per feature No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Blackbaud Altru Features - Popular features found in Zoo Animal Database Animal Monitoring Breeding Management Inventory Management Medical Records Ticketing - More features of Blackbaud Altru Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Attendance Management Attendance Tracking Campaign Management Committee Management Communication Management Contact Database Contact Management Contribution Tracking Credit Card Processing CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Donor Management Dues Management Electronic Payments Email Management Email Reminders Event Calendar Event Management Event Scheduling Event Ticketing Forms Management For Museums For Nonprofits Fundraising Management Gift Shop POS Member Database Membership Management Membership Renewals Mobile Access Online Ticketing Payment Processing Point of Sale (POS) Real-Time Analytics Real-Time Reporting Receipt Management Recurring/Subscription Billing Registration Management Reminders Reporting/Analytics Reporting & Statistics Reserved Seating Sales Reports Season Tickets Third-Party Integrations Ticket Brokering Ticket Reservations Volunteer Management Website Integration ## Blackbaud Altru Integrations Cuseum Integration rated undefined from -1 review ## Blackbaud Altru User Reviews ## Blackbaud Altru customer ratings - Overall rating: 4.0/5 - Total reviews: 42 ### Rating distribution - 5 stars: 16 reviews (38%) - 4 stars: 17 reviews (40%) - 3 stars: 6 reviews (14%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (5%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.9/5 - Customer support: 4.3/5 - Functionality: 3.8/5 --- ### Wide-ranging data management software with improving support/training options. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Covers every aspect of museum data management, from fundraising to programs to events and more. Excellent customization of data queries to manage data and run reports. Offers many levels of depth, to serve both front-line staff and power users. #### Cons Little/no training and support offered until very recently. Limited customization of layout, view options, colors, and categories in constituent records. Sometimes requires many, many clicks to achieve simple goals/record changes/reports. --- ### Great Solution for Fundraising Shops - Overall rating: 4/5 - Reviewer: Stephanie W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I think it's a solid Blackbaud product that allows fundraisers to get the job done, but is a little behind the times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think Blackbaud Altru is a very powerful database, and I love that it has a component to integrate memberships/ticketing information with fundraising donations. #### Cons There is a really high learning curve with this product, there are also many quirks to the system that don't allow for global changing. --- ### Altru by Blackbaud Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I know a good amount how to deal with things on Altru, but if something comes up that you don't know, it's not always self-explanatory how to get done what you need to get done. Sometimes you have click on quite a series of things that you would never things to click on to make something happen. That being said, it doesn't seem to glitch often, which is nice. Again, having all the needed resources right there in one software is a helpful. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I love the amount that you can do on Altru and that it can all be done in one place. Whether it's keeping our volunteers organized, scheduling tours, selling event tickets, etc., it can all be done right there in Altru. #### Cons There are multiple ways you can do everything. Rather than having one concise way to do each action, you have to search to find many not simple ways to do everything. Sometimes, screens look slightly different on different computers as well, even though they've all been updated. It's amazing how much you can do, but it would be so much easier if the methods used were more concise. --- ### Program Manager - Overall rating: 5/5 - Reviewer: Sheena L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Checking the budgets for each cost center #### Cons Sometimes, I get lost in different areas --- ### An improvement over our previous system, but still needs some fine tuning - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We now have the ability to get a true look at all the ways our constituents are interacting with our organization. Prior to implementation, our organization was very siloed, with each department using separate databases. #### Cons The product has a long way to go with the web forms and email functionality. It would be great to have usable metrics for online behavior. --- ### Definitely not a great took for volunteer management - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros From what I can see, this software looks like it could be a great tool for some applications. As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it. #### Cons I have head to use the software for volunteer management at several locations, and to be honest besides from keeping track of personal information the volunteer side is terrible. They trying to force you to buy they're really expensive side a volunteer management, but there are better programs out there for much cheaper. To give you an example, to run a report you literally have to go through 8 to 10 steps and hope it is what you're looking for. It is really not user friendly --- ### Altru - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not a bad product. Please add a point of sake tool for gift shops!! Hey #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use database for non-profits. Great tool for data analysis. #### Cons I would like to see a built in capacity for point of sale. I currently have to use two services when I could just use one. --- ### Altru helps us keep appointments and track payments - Overall rating: 3/5 - Reviewer: Jasmin P. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps us keep everything straight. We are able to track multiple payment types for many different activities. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them. Once selected it will automatically fill in all of the information. #### Cons It is not very user friendly for new users. If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself. I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it. --- ### Fully integrated our POS, CRM, facility management to our accounting. - Overall rating: 5/5 - Reviewer: Bill S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive design. Our team loves it. We are still learning which is great. The capacity of the system is rich. #### Cons Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet. --- ### Altru - software review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use at a nonprofit to take sales and keep track of events #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Altru is direct and straight to the point. It has a places to include a lot of information which can be good for creating thorough profiles. #### Cons When pulling results, it only pulls primary information and if the information is not loaded correctly, it can be a problem. --- Showing 1 - 10 of 42 Reviews [See All Reviews](https://www.softwareadvice.com/ticketing/altru-profile/reviews/) ## Blackbaud Altru Popular Comparisons [Donorbox vs Blackbaud Altru](https://www.softwareadvice.com/ticketing/altru-profile/vs/donorbox/)[Givebutter vs Blackbaud Altru](https://www.softwareadvice.com/ticketing/altru-profile/vs/givebutter/)[DonorPerfect vs Blackbaud Altru](https://www.softwareadvice.com/ticketing/altru-profile/vs/donorperfect/)[Zeffy vs Blackbaud Altru](https://www.softwareadvice.com/ticketing/altru-profile/vs/simplyk/) [Compare All Alternatives](https://www.softwareadvice.com/ticketing/altru-profile/alternatives/) ## Other Top Recommended Zoo Software [ROLLER](https://www.softwareadvice.com/ticketing/roller-profile/) **4.2** (146) Recently recommended **0** times [SaffireTix](https://www.softwareadvice.com/venue-management/saffiretix-profile/) **4.7** (78) Recently recommended **0** times [Veevart](https://www.softwareadvice.com/auction/veevart-profile/) **4.8** (36) Recently recommended **0** times [RocketRez](https://www.softwareadvice.com/tour-operator/rocketrez-profile/) **4.4** (22) Recently recommended **0** times Stuck Between Options? 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