Designed specifically for arts and cultural organizations, Altru is a cloud-based museum management solution that includes tools to set up merchandise store, manage ticketing and admissions, build membership database and more. Altru unifies the information required to set and achieve goals, manage program support, and track key performance metrics for stakeholders.

Altru is web-based, so information is accessible from the Internet enabled PCs, laptops, tablets and other mobile devices. Altru offers fundraising and donor management, nonprofit marketing and outreach, email marketing, customer relationship management, and event planning. It helps to streamline communication between staff and members to drive program participation and increase member engagement.

Altru helps to reduce the paper trail and automate manual data entry process, share information across departments and create and run effective campaigns for members and visitors. It is priced on a subscription basis with unlimited users and includes training and support.



25 Reviews of Altru

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 25 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Altru - software review

Use at a nonprofit to take sales and keep track of events

Pros

Altru is direct and straight to the point. It has a places to include a lot of information which can be good for creating thorough profiles.

Cons

When pulling results, it only pulls primary information and if the information is not loaded correctly, it can be a problem.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

1 of 5

September 2018

Definitely not a great took for volunteer management

Pros

From what I can see, this software looks like it could be a great tool for some applications. As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Cons

I have head to use the software for volunteer management at several locations, and to be honest besides from keeping track of personal information the volunteer side is terrible. They trying to force you to buy they're really expensive side a volunteer management, but there are better programs out there for much cheaper. To give you an example, to run a report you literally have to go through 8 to 10 steps and hope it is what you're looking for. It is really not user friendly

September 2018

Mary from Lady Bird Johnson Wildflower center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

User friendly

Pros

I enjoy the ability to navigate different ways to get the same result, it helps with training people who learn and think in different patterns.

Cons

It can be very slow processing non-button functions and doesn't duel screen well.

June 2018

William (Bill) from Kohl Children's Museum of Greater Chicago

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

After 8 years we have found the promised land!

Pros

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Cons

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

An improvement over our previous system, but still needs some fine tuning

Pros

We now have the ability to get a true look at all the ways our constituents are interacting with our organization. Prior to implementation, our organization was very siloed, with each department using separate databases.

Cons

The product has a long way to go with the web forms and email functionality. It would be great to have usable metrics for online behavior.

May 2018

Lisa from Minnetrista

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

My experience with Altru began about 2 years ago. It was easy to use and had many useful features.

Reporting and database management

Pros

I really enjoy all the reporting and smart queries Altru can produce. It allows your job to be much easier and efficient. I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions. Knowing someone is there to assist means a lot to me.

Cons

Some of the features are great but at times you have to do 5 other steps in order for something to work. If there was a SOP for everything in Altru already created...I'd be in heaven.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Wide-ranging data management software with improving support/training options.

Pros

Covers every aspect of museum data management, from fundraising to programs to events and more. Excellent customization of data queries to manage data and run reports. Offers many levels of depth, to serve both front-line staff and power users.

Cons

Little/no training and support offered until very recently. Limited customization of layout, view options, colors, and categories in constituent records. Sometimes requires many, many clicks to achieve simple goals/record changes/reports.

March 2018

Christian from XUofLa

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

completely cloud based, and allows unlimited user licenses at no extra charge, so you can sell tick

Pros

Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.

Cons

There is no online sales for merchandise.
The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.

January 2018

Dawn from CentraCare Health

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Excellent donor management system

Pros

Very comprehensive donor management system that allows for total donor management. Information input and multiple layers of security.

Cons

Fees are a bit higher than other donor management systems but well worth it for the product line and information captured.

November 2017

Jasmin from Roper Mountain Science Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2017

Altru helps us keep appointments and track payments

It helps us keep everything straight. We are able to track multiple payment types for many different activities.

Pros

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them. Once selected it will automatically fill in all of the information.

Cons

It is not very user friendly for new users. If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself. I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

September 2017

Dave from Kohl Children's Museum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Altru is a powerful tool to capture and analyze data to make strategic decisions

Pros

Ease of use for an entry-level user. The system has an incredible ability to capture and relate data. Customer support for individual issues is very strong. The ability to automate regular procedures (renewal notices, new member mailings, etc.) is very strong. The web forms are quite easy to use, once you get the hang of them, though they are difficult to customize.

Cons

E-mail formatting is a little wonky. The query tools are so robust that they come across as daunting, even for high-end users. Written support is somewhat weak (and Knowledgebase difficult for me to navigate), which causes me to rely on (the excellent) one-on-one customer support more than I would like.

September 2017

Bill from Kohl Children's Museum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Fully integrated our POS, CRM, facility management to our accounting.

Pros

Intuitive design. Our team loves it. We are still learning which is great. The capacity of the system is rich.

Cons

Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet.

June 2017

Sharon from Historical Society of Central Florida Inc

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Managing the Financial Side of the Museum

I came in Sept 2015. Altru and FE were here but not talking to each other. Neither had data you could use. With the help and assistance from the Blackbaud team I now have two databases that are functionally and talk to each other. Month end closing is a breeze. People are now trusting the reports being produced. I am looking forward to the upgrade to FE NXT which we will have soon.

Pros

Ease our museum covered from admission fees, to Setting up events in the future, and school tours.

Cons

Set up for Summer camp needs to be addressed so that daily reports can be processed better than now.

September 2016

Dannielle from National Constitution Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2016

Altru - 360 Degree View of Your Constituents

What Altru does really well for arts & cultural organizations, that other CRMs do not have the ability to do, is create a holistic view of your constituents - ticket buyers, donors, event attendees, etc. Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place. Some areas of the system lack flexibility and depth - web forms, ticketing - however Blackbaud releases new features on a very regular basis, so it's constantly improving.

Pros

Brings together ticketing and fundraising/membership in one CRM
Helpful Support available to chat online

Cons

More flexibility needed with web forms
More flexibility needed with fundraising reporting
Sales Orders are too rigid - need to be able to edit and add appeal codes

April 2016

Gillian from Children's Museum of Denver at Marsico Campus

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

April 2016

comprehensive product that has been very useful so far

It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer. For the areas we find lacking (mostly volunteer management and merchandise), support offers a page where you can contribute an idea for improvement to be voted on, and we have seen some of these implemented in the update releases which are scheduled every 45-90 days. We are only in our first year of use, but I think down the road we will have the majority of our needs figured out. The interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex information, although we do wish there were more reports straight out of the program. The support team is very knowledgeable and readily available and the Altru Community is full of other users who can also help you through your specific question or issue.

March 2016

Elizabeth from Brandywine River Museum of Art

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

March 2016

We have had Altru for around a year now and overall I am very happy with its performance.

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers. I also think the customer service is wonderful and always available - which is great! I also really appreciate that the system is very intuitive. Once you get the basics down, you can pretty much figure it out - and if you cant, there are tons of resources to help you. I do wish the reporting was a little better and more concise. It seems like there are always 5 different reports that all pretty much do the same things, just in a slightly different way. It would be nice if some of these reports were combined and more filters were added so you could more easily customize one report for what you need and not have to look at three different reports to get the numbers required. I also wish that the system was a little quicker. There are some days where the system can bring our front of house line to a crawl because it is responding so slowly. It is not all the time, and it is not always a very very long wait - but even a 30 second lag time can seem like eternity to front of house staff & to guests. I also wish that we could customize some things to better fit our business specifically, and not always have to come up with work-arounds for little things. Overall I am very very happy with Altru and think it is an amazing system.

November 2015

Audrey from The Mariners' Museum

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

November 2015

Worth the work

We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company. Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome. However, they are continually updating the product to make it easier to use and cut down on some of the steps, which helps. Overall, it's worth it because being able to track so much of our data in one system, giving us a well-rounded view of our constituents and how people are interacting with our organization is incredibly helpful.

November 2015

Dan from MOHAI


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2015

Jack of all trades, master of none

Pros

It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Cons

Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

November 2015

Lindsay from Rochester Museum & Science Center

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

November 2015

First Year with Altru - Good, effective product

We had a good experience with our conversion. It was a lot of work, but through the process, we were able to transfer clean data with few issues. We just completed the first year of service with Altru. We slowly converted our databases into the database, beginning with our donor database. We still have a few areas to add to Altru but have found it to be a great tool to store a wealth of information.

October 2015

Stephanie from National Corvette Museum

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2015

Very easy to use

Altru is very easy to use, we are able to track so many pieces of information on our customers and tailor mailings to their interests.