Anedot Software

Anedot Software

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FrontRunners 2022

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About Anedot

Anedot is a cloud-based solution that helps non-profit organizations manage fundraising campaigns and collect donations. The centralized platform enables users to create customizable forms and embed them into websites. Furthermore, team members can prepare personalized thank-you notes for donors after accepting deposits. Key features of Anedot include account verification, chargeback management, reporting, alerts/notifications, and compliance review. It allows users to process payments via credit cards and accept donations in cash, check, text-to-give, or in-kind contributions. Additionally, it lets organizations monitor transactions and prevent fraud by using TLS encryption across financial data. Anedot facilitates integration with third-party applications su...
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Anedot Reviews

Overall Rating

4.84

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 67 reviews

User Profile

James

Verified reviewer

Company size: 1 employee

Industry: Political Organization

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

Comptroller/Treasurer

This company is great! So customer friendly, it's a nice change from most other applications out there.

Pros

Anedot seamlessly integrates with other applications and its easy for both customers and back end users.

Cons

When filtering to a date range, the filter also adds only contributions. I need to change it back to all transactions so I get the withdrawals as well.

Reasons for choosing Anedot

Usability, cost, customer service

Reasons for switching to Anedot

Lack of customer service.

Response from Anedot

James, Thank you for using Anedot! We appreciate your review, as well as the thoughtful feedback. Here to help, Paul Dietzel Founder, Anedot

Replied November 2019

Pastor Doug

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

Anedot is the best processing option for our pro life nonprofit!

From day one to now, our first year with Anedot has been stellar. Every state affiliate of National Right To Life should use this firmly pro-life, firmly conservative payment processing company! It’s a fantastic suite of fundraising tools!

Pros

The customer support is phenomenal, the built in tools are excellent, and we could not be more thrilled with Anedot.

Cons

Very minor tweaks could be made to some built-in wording on reports and formatting improvement on email notifications. Customer support has forwarded these concerns to the proper folks and we are confident that improvements will result.

Reasons for choosing Anedot

Great functionality, ease-of-use, ease of set up, and knowing that the company is firmly conservative and firmly pro-life.

Reasons for switching to Anedot

PayPal is firmly pro-abortion. PayPal was expensive. PayPal is practically lousy when compared to the excellent set of fundraising tools for accepting online donations that are provided as a built-in part of Anedot.

Response from Anedot

Pastor Doug, Thank you for your kind words. I also appreciate the feedback that you passed along to the team. Great things ahead! Here to help, Paul Dietzel Founder, Anedot

Replied November 2019

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

April 2022

I can't believe these other reviews are real

Simply resetting the password doesn't work. That's pretty basic functionality that shouldn't need a support ticket.

Pros

It manages and exports into easy to use excel spreadsheets.

Cons

Many of the basics of user experience are completely difunctional. Onboarding was tiresome and manual, with many delays that could have been avoided if there was any information communicated explaining what information was needed. But you deliver a piece of information - they get back to you 3 days to a week later, and let you know yet another piece of information is needed - which, if we had known about, would have been provided at the beginning of it. Customer service takes 24 hours. They charge too much for a lack of service.

Reasons for switching to Anedot

To capture donor information. I probably would have been better served by having a web person create a form to work with PayPal.

Frank

Company size: 2-10 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

Does What It Says It Will Do

We were looking for donor fundraising software comparable to PayPal that shared our values. Anedot was not only hands-on from day one, but our donors seem to feel more comfortable supporting online now. Before we saw lots of checks by mail.

Pros

Very easy to use software, that donors find easy to use as well. If there is any question Anedot support is back to you in a reasonable amount of time ... but I've only had to contact them once in the two years we've been using this. The cost is comparable to PayPay that we were using, and Anedot accepts PayPal payments as well.

Cons

The donors create their own login, but I wish I had a way (or have not found) to create an address database for doing postal mailings. We have this set up in separate software which can seem redundant.

Reasons for choosing Anedot

We felt their passion for helping people over them getting more customers.

Reasons for switching to Anedot

It was suggested by other Catholic nonprofits who use Anedot.

Response from Anedot

Frank, I appreciate your kind words! We are passionate about helping our customers. Here to help, Paul Dietzel Founder, Anedot

Replied October 2021

Wayne

Company size: 2-10 employees

Industry: Museums and Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

Easy, Secure, Affordable

Excellent

Pros

Great interface for the web donation page. Easy to build or modify. Makes recurring donations easy. Inexpensive for non-profits.

Cons

Have not figured out how to thank donor directly from the donation email, but probably my fault.

Reasons for choosing Anedot

Better.

Reasons for switching to Anedot

Anedot is easy to customize for non-profits and is genuinely built for donations.

Response from Anedot

Wayne, Thanks for leaving a review! We can definitely help you set up thank you emails. Reach out to help@anedot.com and our team will assist you. Here to help, Paul Dietzel Founder, Anedot

Replied October 2021

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