About AppFolio Property Manager

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, pap...


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Supported Operating System(s):

1,690 Reviews of AppFolio Property Manager

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,168)

1,168

4 stars

(386)

386

3 stars

(87)

87

2 stars

(33)

33

1 stars

(25)

25

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1690 results

October 2019

User Profile Picture

Joe from Latter & Blum Property Management

Verified Reviewer

Company Size: 201-500 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

#1 single-family residential PM software

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Reasons for Choosing AppFolio Property Manager

I felt more comfortable. It seemed like the company was new, had a lot of money and energy behind it, and was here to stay. I was also sold on its perceived simplicity. Additionally, I liked that it was being used by other well respected single-family property management companies in the industry.

Reasons for Switching to AppFolio Property Manager

It was too expensive and difficult for our single-family property managers to use. Appfolio also gave use the ability to accept online rent payments which has been a great help.

July 2021

Sherry from T.R. Lawing Realty, Inc.

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Appfolio Review July2021

Appfolio is a great product and takes a lot of the user labor out.

Pros

I love how you can tie everything in from property to owner to tenant. You can click on the amount in any report to review a transaction. Attaching PDFs to the statements are fantastic. Communication is wonderful.

Cons

The finer accounting pieces. I would love to be able to run the balance sheet and click on Operating Cash to see what the balance of each bank account that makes up the Operating cash, then if I want to see by property, I could click on that total.

Reasons for Choosing AppFolio Property Manager

We had another smaller company that we had been using Appfolio with and your upgrades throughout the years let us know you listen to your clients to improve your product. That was what helped us make our decision.

Reasons for Switching to AppFolio Property Manager

Cost was the biggest reason, but Appfolio has a better user friendly, less keypunch product.

August 2021

Brandy from Young America Realty, Inc

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2021

Appfolio Property Manager Review by User

Pros

The software has sped up and increased efficiencies in our staff and processes. There's been quite a bit of streamlining.

Cons

There's significant room for improvement in the reporting and work order area. The ability to also charge tenants on the recurring basis prior to their lease start is a large inconvenience for our company, where students payment dates begin 2 months prior to their occupancy. Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.

Reasons for Switching to AppFolio Property Manager

Platform stability. Proposed increased efficiency.

September 2021

Arell from Dunes of Naples

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

1.0

September 2021

Dunes of Naples

we have invested over a year of our time and really need to have some one work with us on the set up. I have offered to pay for some one to fly out to us and provide housing to spend a few days with us. If that cant happen please assign someone to my account for just for a week so that we can move forward.

Pros

We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help.

Cons

Many, Many, Many. Would value a productive meeting to lay out what we are missing on our end. We are a Condo Association which consist of 634 units and & high rises. I believe many of our issues are easily fixed but have not had any luck with most of them. Example: In roles under maintenance tech we need the tech to be able to take assign a work order to a vendor and have the ability to view architectural reviews. We elevated the techs to maintenance cords which allows them to now close a work order and bill which we do not want them to have that ability. Per your team they can not hide that option. The Association Profile is complicated because it is obvousily designed for apartment rentals and not Association. I believe the bones of the software are good and the Association piece can be developed but we were led to believe the software was further along on the Association profile.

Reasons for Choosing AppFolio Property Manager

We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help.

July 2021

Zak from Hale Resources, LLC

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2021

Growing Together

Appfolio was a great decision when I was looking at Property Management Software. I have used other software but this one saves me so much time and frustration. I could not imagine my team using any other tool.

Pros

One of my favorite things about this software is that I feel like Appfolio is growing with my company. The software has come so far in the last couple years with lots of new features. There have been multiple occasions where I have a problem and then in a couple days I get notified that Appfolio has created a solution to my problem. It is actually very weird but I don't believe in coincidences so I just right it off as a great partnership.

Cons

I wish that I could change the bank accounts that the properties use currently to a new one without having to work with someone at Appfolio.

Reasons for Choosing AppFolio Property Manager

I don't remember the other products I was looking at. However, I had talked to some people about Appfolio in the past and the small amount of feedback they gave made me know I wanted it.

Reasons for Switching to AppFolio Property Manager

It took me 8+ hours to send owner packets because I had to download them and then send them in an email. Things like this were very time consuming and I felt that was a reoccurring theme across the software.