AppFolio Property Manager Software

AppFolio Property Manager Software

Find out more:

Find out more:

About AppFolio Property Manager

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, paperless w...

AppFolio Property Manager Pricing

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A $280/monthly minimum applies. Discounts are available with annual billing. Pricing includes: Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Starting price: 

$280.00 per month

Free trial: 

Available

Free version: 

Not Available

Customizable Performance Dashboard
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AppFolio Property Manager Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 1,798 reviews

MariAnne

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Hands down the best software

User Profile

Joe

Verified reviewer

Company size: 201-500 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

#1 single-family residential PM software

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Reasons for choosing AppFolio Property Manager

I felt more comfortable. It seemed like the company was new, had a lot of money and energy behind it, and was here to stay. I was also sold on its perceived simplicity. Additionally, I liked that it was being used by other well respected single-family property management companies in the industry.

Reasons for switching to AppFolio Property Manager

It was too expensive and difficult for our single-family property managers to use. Appfolio also gave use the ability to accept online rent payments which has been a great help.

Jessica

Company size: 2-10 employees

Industry: Commercial Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2022

Using AppFolio for property management

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions.

Pros

The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions.

Cons

There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough.

Reasons for choosing AppFolio Property Manager

The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us.

Reasons for switching to AppFolio Property Manager

AppFolio offered more reporting and features and property owners we were pursuing as clients were already familiar with AppFolio.

Kristen

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

November 2022

The worst customer service I've ever experienced

They abruptly cancelled my Payment services with no explanation. I tried to call and figure out why and got no answer. I had to email to open a case, got a reply with a generic and vague answer saying "they can't disclose why they cancelled my services, but it was final" and absolutely nothing I could do about it. Stay far away from this platform, it's simply not worth it at all!!!

Pros

Not a horrible system, but the lack of communication and absolute disregard for their customers is despicable.

Cons

Customer support is atrocious. Don't bother calling because you're just going to be directed to email with zero solutions over the phone.

Reasons for switching to AppFolio Property Manager

Promised a lot and it wasn't delivered.

Ryan

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

September 2022

Appfolio review

very positive

Pros

upgrade from Propertyware. Easy to use interface, easy to access pages, just a more updated and comprehensive software.

Cons

couple of features can be updated. Ability to send pictures via text, ability to provide owner real time reporting.

Reasons for switching to AppFolio Property Manager

propertyware was outdated and slow to make changes.

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