Compared with our previous association management software, I have vastly reduced the amount of time spent removing spam, correcting errors, posting content (particularly with respect to our job board) and handling lots of mundane tasks. That gives me time for critical projects and member support.

The website is beautiful and scalable for devices. It is easy to make changes to content, which I do weekly with notices of new training and our job board. The database is easy to add and subtract members manually as an administrator as well as by users directly. We have a complicated dues payment process where some people pay annually and others monthly by PayPal, while still others have dues deducted by their employer and remitted by cheque monthly or quarterly. The system has been designed to accommodate all those routes. We have had absolutely great support in getting the bugs out and training on the system by real live human beings who have gotten to know us and our needs.

Customizing reports takes some knowledge of the logic and how to program it, although the company did provide some ready-made reports. Don't expect to have a custom system within a few months, even if you know precisely what you want. It takes as long as they say it will take in their proposal.