BiddingOwl Software

4.85 / 5 (52) FrontRunners®

About BiddingOwl


BiddingOwl is a cloud-based auction and fundraising solution designed for hospitals, churches, foundations, universities, animal shelters and more. Key features include donor management, volunteer management, event management, contribution tracking, payment processing and mobile giving.

BiddingOwl helps users to plan nonprofit charity auctions, manage their items and solicitors, print bid sheets and catalogs and keep track of various fundraising efforts. Additionally, the solution enables users to create auction websites and customize them as per their business requirements.

Additional auction features offered by the solution include a buy-now option, proxy bidding, reserve price, live auction, silent auction and buyer notifications. Services are offered on a subscription basis or for a one-time fee.

Support to users is made available via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

52 Reviews of BiddingOwl

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(44)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 52 reviews

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April 2019

Barbara from Pura Syndrome Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

A Great Auction Management Option

We found that using Bidding Owl helped us to organize our auction items and gave us greater flexibility with making adjustments to pricing and bid increments than we had using manual bidding process. It saved hassle and frustration for both us and our bidders at the end of the night! It was exciting to track the progress of the bidding in real time and obtain data that can be used going forward. Overall, it was a positive experience and we look forward to using it again next year!

Pros

For a small organization, it was great to have an online auction management service option that had a simple, relatively low cost pricing structure in order to eliminate the risk associated with subscription fees or high up-front costs.

The customer service was very responsive and quick, whether by email or by phone.

Item entry and management was simple and generally intuitive. It was great to have the ability to enter default choices as a batch and to update them as needed individually or as a group. Also, it was helpful to have the ability to upload 3 pictures per item.

Cons

There were some features that are less intuitive, so perhaps a more robust help section to eliminate the need to contact Customer Service. However, as mentioned above, they are very responsive, but it would be nice to find more answers without that step.

Although there is a nice printable instruction sheet for registering and bidding for users, I would find it helpful for future updates if there were more printable step-by-step instructions for volunteers (who may be less familiar with the software) to reference during bidding and check out.

I was disappointed that there is not an automated way within the software to create display bid description sheets automatically. However, customer service recommended that we use the export items feature and perform a mail merge in Word, and that worked beautifully for our purposes.

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Bidding Owl is a great, cost effective way to get your fundraising auction online.

I've been really pleased with the overall experience with Bidding Owl. I think its best feature is the customer service. They have helped me repeatedly, even when the problem is on my computer's end and not a site issue. I highly recommend Bidding Owl for a small to medium fundraising effort. Ours is a school parent club raising approximately $35k-$50k per year.

Pros

I find it really user friendly for the most part. I like the ability to include items that are in our silent and live auctions without being charged a % fee for them. Bidding Owl has really reasonable rates and amazing customer service. I love that we have our own auction site name that is easy for people to remember and to use in marketing materials. I would love to try mobile bidding, which I think is a great feature, but the location we've used for many years for our auction event has really poor internet.

Cons

There are certain features I wish would be implemented, such as the ability to rearrange images and the ability for bidders to right click on items to open them in new tabs. Other auction sites have this feature, and I wish BiddingOwl had it as well. I also really wish we could store people's credit card information to make checkout more streamlined at the end of the live/silent auction event. I wish there was more flexibility in editing our home page design.

April 2019

Melissa from Oakland Elementary PTO

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2019

Bidding Owl is great for schools and non-profits

As a school group and non-profit we really needed a low cost auction solution. Not only was this low cost, but we increased our auction revenue so much over the standard paper and pen silent auction. Our parents and bidders loved it and loved being able to bid on their phones during the event. Just remember not to plan anything big at your event during the last 10 minutes of auction bidding, because everyone will be glued to their phones and having fun bidding. Proxy bid functionality is awesome, but lots of bidders still like to be in the moment and do it manually.

Pros

We liked that we could use it and test it out before buying. It is user friendly and we are able to quickly add new items to our auction. This is our second year using it and we really liked the option to carry over the listing from last year and edit, delete or add as needed. It saved a lot of time.

Cons

We wish the pictures on each listing could be larger or that the bidder could zoom in on them. I feel like all of our bidders can't see the amazing detail in our auction baskets. We also experienced a slight issue with bid increments and proxy bids. We set the bid increment on all of our auctions to $5, but the way proxy bids would outbid regular bids sometimes allowed a bid of $91 for example. It confused some of our bidders.

March 2019

Julie from River Rock School

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

BiddingOwl has completely restructured our annual fundraising auction

After 10 years of doing the traditional live and silent auction, we decided to give the online auction option a try. After quite a bit of research, we chose BiddingOwl as our online software. We now make more than half of our total profit from the online part of our auction, and I am pushing to completely move to online only. BiddingOwl has made this shift incredibly easy and profitable. We are now able to reach a much wider audience. This is our fourth year using BiddingOwl and we will continue to do so!

Pros

Great customer support, especially for a "newbie" like me. The overall look is generally nice and clean. The bidding and check out process is fairly easy from the consumer end.
I like that we can save items from year to year. Once you've set it up once, the work has decreased immensely over the years.

Cons

I'd like to have a little more choice in font, colors, etc during the set up.
It would make sense to have the logo (and other info) for a donor come up when they are chosen as a donor for an item.
It would be helpful to keep bidders in the database when the auction is reset.

November 2018

Aude from DKM Blue - John Deere Licensing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Amazing customer support for the most effective bidding site

I have used BiddingOwl.com for 2 separate school fair auctions (2017, 2018) and i'm about to use it again in May 2019 for an other association. As I use Bidding Owl for fundraising and volunteering activities, I would love to see the 5% decreased for non-for-profit activities, however, BiddingOwl.com has been the most effective, helpful, bidder friendly online auction site I have ever used. The auction set up is easy enough but it's the bidding side which is the highlight and main benefit as the bidders are the most important part of the auction. The support is exceptional, diligent and prompt. I would definitely recommend BiddingOwl.com to any enterprises looking for a auction site.

Pros

Ease of sharing website with bidders and user friendly bidding
Great advertising inserts for donors
Extremely helpful customer support

Cons

Cheaper fees
Website creation and pulling out can be labor intense
Bids sheets and certificates templates could be a little fancier



June 2019

Joel from CloudFactory

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

BiddingOwl Review

Lets you plan online auction with less hassle. Adding items for auctioning is simple and you can add them prior to the day of auctioning. It also reaches a wider audience in the most convenient way. Online auction is way simpler thanks to BidOwl and smart devices.

Pros

One of the best thing about online world is being able to reach many people, and working with this software just shows how sometimes you can limit yourself when you stick to traditional systems of handling business.

The software lets you track the entire auction process in real time. You can tell how you're performing and track progress to identify trends. Reports on auction activities can also be saved for future references in case you want to know which direction is best for your next online auction.

No one is good at everything and you have to learn and try new things. Great customer support makes it possible to wrap your head around the tool and be able to take off just in good time.


It's also cost-effective, which lets you focus more on revenue maximization. Since you can reach a wider audience, good planning and execution can get you tremendous results

It's very user-friendly. Adding items for auction on the tool is much simpler with templates. Also, you can add items prior to the big day so your bidders can get to know what's available.

Cons

There should be an option that lets you print bidding sheets.

Drag and drop feature isn't available. Would be a good thing to have.

May 2019

Cynthia from Computer Networking

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2019

Perfect for first time online auction for school fundraiser

Since i am typing this review before the auction ends, my overall experience is good. This is the first time our school moves from traditional paper silent auction to online bidding. We'll see how much this is better than the traditional way.

Pros

With the simple and easy-to-enter templates, i got a bunch of items online in no time. Customer support replied to email within a day. With the software, we can now let parents to see what items are on auction before the day of event.

Cons

it would be nice if they support more than 1 count of an item in an auction. i don't want to have 12 identical items on a page because we have received 12 of them.

it would be better if we can limit the site to invitation only.

October 2018

Connie from North Creek PTO

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Bidding Owl helped us make our Silent Auction the most successful ever!

Our auction raised 50% more than last year, thanks to Bidding Owl. This whole process made the day of our event so much more manageable, streamlined and FUN! Can’t wait to use Bidding Owl again next year!!

Pros

The software was very user-friendly and the Help options and videos were extremely helpful! If I couldn't find an answer, Customer support were a quick email/phone call away...and they were quick to respond! It was also a breeze for our bidders to navigate as well.

Cons

I suppose there were a couple times we weren't able to manipulate the grids the way we wanted to, but that's likely because none of us were too computer savvy. Having said that, it was surprisingly easy for us computer novices to get the information we needed. Again, Customer support clarified pretty much everything for us!

September 2018

Kathi from HALO Havanese Rescue

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Fantastic site and great customer service!

We have used this for our yearly on line auction for 4 years with great results. It is our biggest fund raiser of the year. It is a way to raise money that is successful for our rescue and people have a lot of fun using Bidding Owl. They have told us they look forward to this auction every year.

Pros

It is easy to use and the customer service is top notch! This is the 4th year we have used Bidding Owl and have been more than pleased each time.

Cons

In all honesty I can't say that there is anything that we have not been pleased with while using this service.

December 2018

Jennifer from American Express

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Bidding Owl a great product!

I used this software for our elementary school online auction. It was great to use for bidders, visually really bright and pretty! The cost was wonderful too for what you receive! Im a huge fan!

Pros

I loved the ease of use for this product. Set up was extremely easy, support was quick very responsive and helpful!
The product has reports you can run and emails you can send to bidders and winners. Easy to download to excel as well. I also loved that it works on your mobile as well for easy access. Great for the price.

Cons

Only con would be if it would ask users for their childs name as well so it would appear on the invoices since im using this for school.

November 2018

Marina from Pacific Whale Foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2018

Basic and Useful Fundraising Platform

Customer service responses are timely and helpful. I would love to see an updated look for auction pages and more customization options.

Pros

User friendly platform to raise funds for our non profit organization.