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OneCause (formerly BidPal) software

93 reviews(5.0/5)
93 reviews(5.0/5)

OneCause offers fundraising software for nonprofits of any size. It supports activities such as donor management, online fundraising, ticketing and auctions with mobile bidding.

The solution gives fundraisers tools for planning events and keeping track of details. These include solicitation letters, attendee RSVP and check in, item auctions and package management, table and seating assignments, automated donor receipts and thank you letters, bid history, payments and more.

Fundraising campaigns are extended online through a “Giving Center” where fundraisers can create websites with customized URLs that integrate with social media. On the websites, event guests can preview auction packages, submit auction procurement data, participate in an online or mobile auction and make purchases via online stores.

Users can also view the results of fundraising activities with various reporting options, including bidder activity, proceeds by category, VIP donors and dashboard reports. OneCause integrates with several CRM systems, including Salesforce and Raiser’s Edge.

Supported Operating System(s):
Web browser (OS agnostic)

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93 Reviews of OneCause (formerly BidPal)

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  • Tyler from Ali Forney Center

    July 2018

    OneCause makes check-in, check-out, and all onsite logistics run smoothly, and their team is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My agency used to handle our auctions for our large events (800-1000 people) on paper and it was a nightmare. OneCause has streamlined the process, with the added bonus of having check-in looped into the software. We love having the option of texting our attendees at our events. The OneCause team is amazing. From the pre-event consultants to the onsite techs, we have only had wonderful experiences. They are always available, respond extremely quickly to questions, and are a joy to work with.

    Cons

    We wish that there was the capability to add guests' plus ones into the system without adding "Guest Of..." as a separate entry for each plus one. Having to type this in, open the profile, and change the information at check-in adds a little bit of time and can create a line of people waiting to check in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Anne from Food Manufacturing

    Specialty: Other

    Number of employees: 201-500 employees

    July 2018

    OneCause Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As of now, I like everything about this software. It supports every detail that we need for our activities.

    Cons

    For now, I enjoy all the features that this software include. Maybe for future upgrade, decrease reloading process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mary from St. Elizabeth Ann Seton Catholic School

    July 2018

    Amazing experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support team was ultra helpful and made me feel like they cared about the success of our auction just as much as I did!

    Pros

    This year was my first year running our school auction. OneCause software was extremely easy to use despite having ZERO experience.

    Cons

    Honestly, everything was a pro. If I had to make one change, I would request a way to keep a database of companies that donated items for the auction to facilitate sending out thank you cards and to make it easier for a new person in charge to pick up where I left off.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lindsay from Nebrasksa Children's Home Society

    July 2018

    Smooth and mostly seamless overall adding to the success of our event.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support and lack of paperwork following checkout. 98% of the event was wrapped up when I went home the night of. That was amazing!

    Cons

    The creating of your own pages wasn't as easy as I thought it would be. I am not well versed in adjusting pictures to create banners, etc. but that being said, our marketing manager had no problems with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Thomas from Grove Rotary Foundation

    June 2018

    Worked with it over a 4 month period putting together an event & silent and live auctions for 540

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An excellent money raising event

    Pros

    Intuitive, many videos for help and explanation, good on line support, good timeline for getting to the end point, good support at the auction itself, decreased the check in time to less than a minute/person, the attendees loved being notified when anyone out bid them, functioned well with fixed bid items, games, wine pull, the reports were good, and most importantly we ended up with most profit we have had in the last eight years.

    Cons

    Several areas have been upgraded since the auction leaving only the thank you notes for major contributors not being integrated into the package. It is a better program today, than when we used it with the improvement which may put it up to a 5 star for quality and ease of use. We will definitely use it again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Marianne from The Leukemia & Lymphoma Society

    Number of employees: 1,001-5,000 employees

    June 2018

    We use OneCause for our silent auctions and each one has been a success due to OneCause!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We get benefits from OneCause of making our silent auctions more accessible and look great!

    Pros

    I love the customization and features of OneCause that make each event feel personalized. We love being able to add our auction sponsor logo on the Giving Center along with pictures for the event and change colors on the site itself. When entering itmes/packages the features make it easy to enter and package together.

    Cons

    You can't have multiple events open in a window at the same time. If you are reusing descriptions/features/wording from one event to another event it's hard. We have multiple auctions and like to keep wording consistent for check out/text messages/ specific recurring items.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Theresa from Children's Mercy

    June 2018

    Bidpal is very user friendly and the support is wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy to use it is and how there are helpful hints within the program to help you use the software to the best of its ability.

    Cons

    It reloads often when searching, which is frustrating in a pinch. If you are patient, it will load properly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ashley from JDRF

    May 2018

    Positive, easy to use, and successful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is so incredibly easy to use for attendees of all ages! It is easy to understand, and made our event a roaring success.

    Cons

    The backend website reports could be easier to understand. I work with several reports in different databases, and they are just harder to navigate to find what I am looking for.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Melinda from Fanatics

    May 2018

    It was a game changers for us!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to pull reporting immediately is excellent - nice range of existing reports, everything I could even think of needing. Adding the payments or making adjustments was very easy for the user and the customer. Adding the products and pictures was very easy and loved the upload from spreadsheet option. Overall, I totally love this product and would recommend it to anyone. It was a gamechanger for us this year.

    Cons

    Least favorite thing was constantly having to preview the Giving center to see my work as I was doing input. Also, the Giving Center custom Banner upload function wasn't as easy as the rest of the site. It would be nice if that area of the site was as esy to skin as the rest of the site is easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dawn from St. Elizabeth Catholic Charities

    May 2018

    Very positive experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has been very easy to use. I like how it keeps all of our event information organized in one place. The event website and mobile bidding functions look very professional.

    Cons

    Some of the reports are not very easy to customize. I wish there were more options available for setting up pages and sorting information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Molly from North County Christian School

    May 2018

    My organization had a great experience with the One Cause software. We look forward to continuing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My organization signed on with One Cause just 2 months before our annual auction. One Cause did did everything necessary to help us prepare and keep us on target for planning our event and it was so successful! The software is very organized and helps track your project timeline and progress. Our event attendees loved bidding with One Cause on their mobile devices. Plus, moving to an online bidding platform made our check out process run much more smoothly and quickly - which everyone is a fan of! On top of all of this, their customer support is outstanding. They are incredibly patient and always happy to help. I never felt like my call was an inconvenience, no matter what time I called. Our organization has nothing but positive reviews for One Cause's product and services.

    Cons

    There is a lot of good information on the site to sift through, but sometimes without some guidance from support it can be a bit difficult to track down exactly what you're looking for.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Erin from Roosevelt Warm Springs Development Fund

    Number of employees: 2-10 employees

    March 2018

    This software helps us to plan and execute an organized, successful event!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our guests can monitor and place bids on the convenience of their cell phones

    Pros

    It's so easy to upload your guests, silent auction items, photos, etc., and the support team is there to help you every step of the way.

    Cons

    This software can be a bit tricky if you do not have great cell service. We live in a rural area so cell service is not always reliable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lynne from Fallen and Wounded Soldiers Fund

    Number of employees: 2-10 employees

    March 2018

    The OneCause program made my life so much better while planning our event this year!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It made tracking, organizing, and check in and out so much easier than the last program we used!

    Pros

    I love how intuitive the entire process is to set up and run an event. And the reports are awesome! I actually had fun running different reports to see the information available to us! Check in and check out were super easy for our guests and our volunteers which made the event stress free.

    Cons

    Probably the only thing I would like to see there be a way to email select guests with a link that they could use to upload their guests names as the event gets closer. We have many supporters who purchased a table before they had their guest list complete.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • David from IF Creative

    Specialty: Nonprofits

    Number of employees: 2-10 employees

    March 2018

    Expensive and Unreliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everyone has their own experience and expectations, so I will not go as far as not recommending this solution. However, there are a lot of other solutions that offer just as much for far less. I won’t be returning to this solution anytime soon.

    Pros

    All in one system makes the auction flow smoothly. For an out of the box system, BidPal is one of the originals in this space. The user interface is quite pleasing and easy to use from the attendee perspective.

    Cons

    Very expensive for the use of the app and even more expensive when you add on support staff. There is also a lot of prework that takes some skill. My recommendation, or lack of one, stems from the support staff on hand who missed the cue to show the live text to give on the screen and we fell massively short of the goal for that and I attribute this to the engagement factor being missed. The company was very quiet about the response and avoided me. Yet they had no delay in the final billing. I am not a fan of the percentage system and when I used them in 2015 this was the case. All auction items had 15% right off the top. These were items we secured for the Nonprofit, not them.

    This review was submitted organically. No incentive was offered
    Review Source

  • Laura from Sarasota Christian School

    March 2018

    Excellent addition to our Annual Auction

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our silent auction proceeds doubled.

    Pros

    We found that OneCause was very intuitive and easy to use. When we did run into questions, we found on-line chat and other support was excellent. The technology was also easy for our guests to use.

    Cons

    We would like to have a software that was more vigorous for a live auction. We found that because the software was geared toward silent auctions, it was lacking in some of the functions we needed for our other points of purchase.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Susan from Holy Spirit High School

    March 2018

    We are a two woman team planning a huge event - our team grew tremendously thanks to BidPal!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very user friendly - and the reports are amazing! Whether it is getting the most recent statistics or running table lists, or packaging auction items or donations or ads, it's there. And communicating with our donors and guests at the event was literally as simple as one click.

    Cons

    The software has some very specific auction based language that we would have liked to not use in some places. It also forces some numbers like the number of items left to sell, that in some cases we would rather have not used - like selling ads or sponsorships - fixed price items. The ability to eliminate or choose when to use some information or labeling visible to the donor would be better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Amy from The Sanneh Foundation

    March 2018

    It was a very intuitive system for us, as well as the user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very user-friendly, especially when navigating post-event. I can very easily see who won specific items, who donated via fund-a-need, total amounts per person, and overall amount raised.

    Cons

    It took a while to figure out the best way to upload photos to set up our main pages for the customer view (i.e. Welcome page)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Colleen from St. Louis Community College

    February 2018

    Best Auction Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    BidPal has great customer support from day one to post event. With their helpful staff, we were set up and ready to go live within a few days.
    Easy set-up and user friendly for guests.

    Cons

    I wish there was a cheat sheet for reporting and a wording on some successful text messages that have been used.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Alex from Boys & Girls Clubs of the Twin Cities

    February 2018

    I have had a great experience with OneCause (BidPal) for the past two years I have used the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I think the customer service is great with OneCause. I have specific people assigned to help me but if it is out of normal business hours I can call the support line and they will help walk me through any process. I also really like the mobile bidding feature, this has become 1st hand to all of our donors and really make the process easier for everyone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Caroline from Atlanta Ronald McDonald House Charities

    February 2018

    OneCause is the WHOLE package!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    OneCause enables nonprofits, schools, churches and more to use several different fundraising tools to raise awareness about your mission and organization. Not only is their software simple to use (my tech skills are minimal!), their customer support is amazing. You might think you cannot afford this type of software if you are a nonprofit but by using very 'a-la-carte' pricing model, it is now affordable to raise the fundraising bar to meet your goals! I am a strong advocate for this product!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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