Great Auction Softward

They are great with online auctions, they help give you insight and ideas to help you reach your goal

Pros

Customer service is great and friendly. They are knowledgeable and help you succeed. Quick responses anytime I had a question.

Cons

I wish they had a built in duplicate checker for donors who register twice. You have to run a report that shows you duplicates but it would be nice to check for duplicates without running a report.

It'll Get the Job Done

I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location.

Pros

The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected.

Cons

The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great.

Great product for event management

Great experience with purchase and use of product. I recommend.

Pros

Looks great, perfect for ticket sales and online auction

Cons

Took one star off "ease of use" because uploading photos was more complicated than simply dragging and dropping. But otherwise, I did not find it difficult to use

OneCause for peer-to-peer fundraising

We use OneCause to support our peer-to-peer fundraising campaign.

Pros

OneCause is easy to set up, and easy to understand. Configuration is straightforward and can be done by someone with minimal tech skills.

Cons

Using OneCause - as an administrator or end user - is unintuitive. The design is poor and users receive unintelligible error messages. It really doesn't inspire confidence in the platform, which is pretty bad when you're trying to convince people to share their fundraising pages with others.

Many good features

We did lots of research on event/auction software before purchasing OneCause, and we found that, despite its limitations, OneCause has more functionality and flexibility than other software options. We also appreciated that we could call the OneCause support team when we needed help.

Pros

The software allows you to customize your website according to the organization's needs. It is pretty simple to process transactions, refunds, etc., when needed. OneCause also creates a database of supporters as info is being submitted, which is very helpful.

Cons

Users' login and functionality were confusing for many. We didn't like how we couldn't offer sponsorships and underwriting gifts on separate tabs on the site... The sponsorships were easily "lost" within the Auction tab, and the underwriting gifts were easily "lost" within the Tickets tab. Also, it should have been easier/less clunky for users to establish one (and only one) login and then revisit their event and guests' details to make modifications.