OneCause

RATING:

4.67

(292)

About OneCause

OneCause offers fundraising software for nonprofits of any size. It supports activities such as donor management, online fundraising, ticketing and auctions with mobile bidding. The solution gives fundraisers tools for planning events and keeping track of details. These include solicitation letters, attendee RSVP and check in, item auctions and package management, table and seating assignments, automated donor receipts and thank you letters, bid history, payments and more. Fundraising campaigns are extended online through an event site where fundraisers can create websites with customized URLs that are aligned with their brand. On the websites, event guests can preview auction packages, submit auction procurement data, participate in an online or mobile auction and ma...

Awards and Recognition

FrontRunner 2021
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OneCause Reviews

Overall Rating

4.67

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 292 reviews

Terri

Company size: 51 - 200 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

Good Option for Mobile Bidding

User Profile

Penne

Verified reviewer

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2018

Unbelievable support - like having three more employees pitching in.

The time saved with the OneCause product is really like having extra employees/volunteers. Can't imagine doing it without them.

Pros

The software did everything we needed it to and more - from selling tickets and foursomes to silent auction and day-of fixed price items...simple to implement and a nice customer facing mobile app. But what really makes the product different is the incredible support you get from their team. Regular check-in's and calls - by the time our event rolled around, they knew more about it than I did. Although it was my first year running the multi-day events, I felt extremely comfortable and confident due to the support I received from OneCause.

Cons

I have only one complaint, and that is that there's not great-looking templates for the landing pages, and when we built our own, it was kind of a process in that it has to be stored on a website rather than uploading to OneCause. I believe they're working on improving that.

Mikayla

Company size: 51-200 employees

Industry: Fund-Raising

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2020

Absolutely seamless software and such a game changer for our non-profit!

I cannot fathom maneuvering the pandemic as a non-profit without the use of OneCause, much less any other year. We incorporated it into every single virtual event and in-person event and were able to stay financially stable thanks to its use. We actually surpassed our budgeting goals for the year and had the most successful mobile bidding gala silent auction in the Zoos history. We look forward to using OneCause for many years to come!

Pros

OneCause, including their mobile bidding, peer-to-peer and online giving platforms, has absolutely set the standard for fundraising software for the best price. The software has been invaluable to our non-profit, paying for itself after a single event. Our team seamlessly incorporated each platform into our in-person and virtual events with ease. The mobile bidding software is not only a breeze for administrators to create and manage from the back end, but we have received countless compliments from users/guests as to its ease of use. Even older audiences were able to easily navigate the auction, donate and even set bots/watch different packages. The peer-to-peer platform was unreal. Not only does it have the best aesthetics and options for design, it's seamless in its reporting and analytics. Our peer-to-peer Walk was praised for being a interactive, exciting way to build networks and fundraise for the Zoo for an extended period of time. We cannot stress the effectiveness of this software enough!

Cons

There is truly so little that we dislike about OneCause. Our customer support contacts were so easy to reach, communicate with and work through any dilemma with. Our only "wish list" item for OneCause's mobile bidding software is simply to be able to categorize fixed price packages. That's all we can think of to improve the platform, which speaks strides of its excellence.

Reasons for choosing OneCause

OneCause has superior aesthetics and their staff were significantly better to work with. We had an unprofessional interaction with Classy staff that put a bad taste in our mouth.

Reasons for switching to OneCause

OneCause is more affordable and offers a better experience for the administrators on the back end and guests/users. Reports/CSV files also seamlessly download and upload into our donor database, DonorPerfect.

Response from OneCause (formerly BidPal)

What a helpful review, Mikayla! Thank you so much for your kind words and for your partnership. Fundraise on!

Replied April 2021

Erin

Company size: 11-50 employees

Industry: Music

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

A successful auction earns OneCause a happy customer

OneCause is a great, affordable fundraising and event managing software with awesome customer service and reports/analytics.

Pros

The features that I used and appreciated the most were mobile marketing, ticketing, and reports/ analytics. The customer service at OneCause is top notch. I was responded to immediately with affective answers.

Cons

The dashboard and lingo used in OneCause could be more intuitive (donors vs supporters for example). My organization did a silent auction of mostly fine art. I was not thrilled with the low-resolution photos that were too small to see the art. If you upload more than one photo, you cannot click to see the photos unless you pause and stay on the page for several seconds. I ended up having to create a high resolution share folder and insert the link into the description of each auction package. Several donors (young and old) could not easily see the various sub-groups and only looked at the Featured Items tab so I ended up including all packages in the featured items tab.

Jennifer

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

August 2017

BIDPAL sold our not for profit a bill of goods and then failed to deliver!

Zero

Pros

The best thing I can say about this software is my login worked and that's about it!

Cons

Customer Service was horrible. We got passed around from one person to the next and then was told that the program would have to be 'worked around' costing my volunteers valuable time to get what we were told we would have from the software. Our guests at our fundraisers complained constantly about the software and the onsite representative did NOTHING to step in and assist. When asked for a pro-rated refund mid year because the software was handicapping our events, we were told simply no. Thanks for nothing BIDPAL!

Response from BidPal

We appreciate your candid feedback. We¿re disappointed that you didn¿t feel our team met your expectations. In further looking into your review, it appears that your initial auction with BidPal was a success. One of the unique aspects of BidPal is that you can use the software for multiple fundraisers throughout the year, however like any software it has it limits. Based on our team¿s feedback it sounds like you wanted to try and use BidPal for an additional fundraising campaign in a manner that it is not intended to be used for. We applaud your creativity and appreciate that this may have been frustrating that the software wasn¿t able to meet your expectations despite our team¿s efforts to provide alternative solutions. We¿ve passed your feedback on to our product development team as they are always working to add new functionality. Although our Director of Client Success and his team were not able to connect with you, they remain ready to assist you at any time.

Replied October 2017

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