--- title: "OneCause Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OneCause. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OneCause is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [OneCause](https://www.softwareadvice.com/nonprofit/bidpal-profile/) / OneCause Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bidpal-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bidpal-profile/alternatives/) # OneCause User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 388 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 274 reviews (71%) - 4 stars: 101 reviews (26%) - 3 stars: 8 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. - I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event. - It has allowed us to streamline our event processes and manage tracking. ### Most mentioned cons - There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) - Unfortunately it was not able to be resolved during our event which could have hindered our fundraising capabilities. - I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. ## OneCause customer reviews Showing reviews 1-25 of 388 (page 1). ### OneCause Review 3/26 - Overall rating: 4/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have enjoyed a good relationship with OneCause. Customer service has been very good most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're able to customize our web pages and insert our own graphics. Reporting is pretty good which allows for deep analysis. #### Cons We were never able to improve the process to sell tickets with assigned seats for our 8th grade musical. --- ### Bring back supporter input! - Overall rating: 4/5 - Reviewer: Kristin M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have always loved OneCause, except for this one huge negative on the new platform. Our bidders and donors have always had success as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customer service and ease for our volunteers and also the back side of reporting. The university classes are very helpful and I'm greatful for them! #### Cons No supporter upload!! (Like on the old platform) This is a HUGE negative for us. We have over 2,500 donors and attendees that are connected with a CRM # and its VERY important for us to have this information already in there with a very small team adding each person is timely and not realistic. #### Reasons for choosing OneCause Familiar with Onecause and hoping for great customer service and availability when questions arise with the new platform --- ### 9 Month Review - Overall rating: 4/5 - Reviewer: Destiny T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we have used it for years, so it houses a lot of our previous information. It makes it easy to switch back back-and-forth to compare. #### Cons I think the overall user experience is a little more complicated than it needs to be. I think there’s ways they could streamline the website. --- ### Best in the Business Event Fundraising Software - Overall rating: 5/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using the Fundraising platform for 3 years. I am so impressed how they have grown it and committed to continuous improvement. Every single event, something has been added, enhanced, and upgraded. I have increased my fundraising through events by 47% in 3 years since switching to OneCause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates. #### Cons Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem. #### Reasons for switching to OneCause Our experience with Classy Live was a complete failure and lost us money. #### Vendor response Thank you for the fantastic review! We’re thrilled to hear OneCause has supported your fundraising events so seamlessly—from auctions and raffles to paddle raises and guest management. It’s wonderful to know our customer support and continuous product improvements have made such a meaningful difference for your team. Congratulations on the 47% increase in event fundraising over the past three years—that’s an incredible accomplishment! We’re honored to be part of that success and look forward to supporting many more great events ahead. Replied November 2025 --- ### Best fundraising software! - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been impressed with OneCasue since our first interaction. The staff are friendly, the system operates easily, customer service has been efficient, helpful and kind when I have needed help, and OneCause University is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money! #### Cons I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event. #### Reasons for switching to OneCause Our old system was clunky, hard to navigate and allowed for things to get overlooked. The reporting post event was hard to find what you needed. #### Vendor response Thank you for such a fantastic review! We’re thrilled to hear that OneCause helped make event planning easier—and even fun again. It’s wonderful to know the platform’s checklists, reporting, and donor and guest experience all delivered exactly what you needed. We’re also glad you’ve had great interactions with our team and found OneCause University helpful along the way. Thank you for trusting us with your events—we’re honored to support your fundraising success! Replied November 2025 --- ### Great for managing our events! - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had great customer service - all of the interactions I've had with humans at OneCause have been positive and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs. #### Cons There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version. #### Reasons for choosing OneCause Ease of use, customer service, recommendations by colleagues in other local nonprofits #### Reasons for switching to OneCause Other nonprofits in our geographical area had migrated to OneCause, and we decided to switch to maintain cohesive usage across events. If local donors are used to using a specific platform, they're happier to use one they're more familiar with, and more likely to donate. #### Vendor response Thank you for the wonderful feedback! We’re thrilled to hear that donors consistently find OneCause easy to use and that the platform helps elevate your gala experience. It’s also great to know you’ve had such positive interactions with our customer service team—they love supporting events like yours. We appreciate your note about the older platform, and you’re right—the new OneCause Fundraising Platform includes many updates and improvements. Thanks for choosing OneCause and for being part of a community of nonprofits making fundraising easier for donors and teams alike! Replied November 2025 --- ### OneCause WINS at Bid! - Overall rating: 5/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a raving fan of OneCause and have been for years. I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for. I love the simplicity of the mobile bidding site, the ability to pull reports a variety of different ways, and the ease of use for guests. And I truly appreciate everyone at the customer service center. Unexpected issues always come up for events and they always remain calm while walking me through how to solve the issue at hand. Love, love OneCause for silent auctions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience. #### Cons There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) #### Reasons for choosing OneCause OneCause's ease of use and price couldn't be matched #### Vendor response Thank you so much for being such a loyal OneCause customer—we love hearing from fans like you! It’s amazing to know OneCause has helped make both your school fundraisers and nonprofit gala easier to manage and more successful. We’re also thrilled you’ve noticed the improvements in our new fundraising platform—especially around image hosting and file management. Our team works hard to make each update even more intuitive and reliable. We’re grateful for your continued trust in OneCause and can’t wait to keep supporting your fundraising success for years to come! Replied November 2025 --- ### OneCause ROCKS! - Overall rating: 5/5 - Reviewer: Terri G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. I especially appreciate the customer service help that is available whenever I have a question or need guidance. I also like the AI addition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff. #### Cons It is a very big process to get guests entered with all of the information. It takes too much time. #### Reasons for choosing OneCause It best fits our needs and we could use it at multiple branches. More bang for our buck! #### Reasons for switching to OneCause It didn't have enough features and it was outdated. #### Vendor response Thank you for the wonderful review! We’re so glad to hear OneCause has been intuitive to set up and manage, and that the platform has helped save valuable time for your team. It’s great to know our customer service and AI features have supported you throughout the process as well. We appreciate your note about the time involved in entering guest information. If you'd like, our team can walk you through tips and tools to help streamline that step for future events—we’re always here to help. Thanks again for choosing OneCause and for trusting us to support multiple branches of your organization! Replied November 2025 --- ### Recommend Using for your next event - Overall rating: 4/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience overall, adequate customer service, reliable communication and informative. Being able to rent the equipment is helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I look forward to using the new event platform. From what it sounds like it fixes the problems we were having before. It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes. #### Cons I don't like that our customized scoreboard does not crossover. Without using the new software I do not have more cons at this time. #### Reasons for choosing OneCause At this time we didn't want to change. Stick with the devil you know. --- ### Execellent resource for fundraising! - Overall rating: 4/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used One Cause for almost 20 years at two different non-profits and find it to be an excellent tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very user-friendly with strong reporting functions. Our auction guests also find it fairly simple to use. #### Cons I would like the ability to show larger pictures of auction items and multiple photos with an easier process. #### Reasons for switching to OneCause I found the old software non-intuitive and hard to train volunteers on. --- ### Would Recommend- easy logistics - Overall rating: 4/5 - Reviewer: Abby S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Set up and check in is super easy with OneCause. Our volunteers were able to pick it up quickly, and check in went smoothly all night. #### Cons There could be more flexibility with things like website design. #### Reasons for choosing OneCause OneCause was flexible and easy to use, while Qtego seemed clunky and not like a smooth alternative to Givesmart #### Reasons for switching to OneCause Registration, pledging, and money collection were all complicated and glitchy in Givesmart, and Onecause came highly recommended #### Vendor response Thank you for taking the time to share a review. We’re so glad to hear that OneCause made your event logistics easy, from setup to check-in, and that your volunteers were able to pick it up quickly. A smooth check-in process can make such a difference for events! Thanks for choosing OneCause and for recommending us—we’re thrilled to support your fundraising success! Replied December 2024 --- ### It'll Get the Job Done - Overall rating: 4/5 - Reviewer: Elizabeth A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. #### Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. #### Reasons for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. #### Vendor response Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! Replied April 2021 --- ### A great platform that can do it all! - Overall rating: 5/5 - Reviewer: Teresa S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience was very good. Their customer service was good and the training was also good. I would recommend to someone needing a robust system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause is a great platform for Galas and can be a one-stop-shop for you and your guests. I liked that I could do registration, have an online auction, place our tribute book, and have livestream all in one place. #### Cons My biggest gripe is probably the cost. It is rather pricey but then you often times get what you pay for. #### Reasons for switching to OneCause We needed a more robust platform on which we could place everything. #### Vendor response Thank you for your detailed review! We're thrilled to hear that OneCause has been a great platform for your galas and a one-stop shop. We appreciate your feedback regarding cost. We strive to provide best-in-class tools, support, and value for all our customers, and your input is important to us. Thank you for recommending OneCause to others needing a robust system! We're glad to have you onboard and look forward to supporting your future events. Replied June 2024 --- ### OneCause has helped our donorship grow - Overall rating: 5/5 - Reviewer: Danielle T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great! It has helped us grow in donorship. Customer service is great an helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us raise more money for our agency. It has also helped with a more seamless check-in / check out for our event #### Cons There is a lot to learn up front however once you complete the classes it feels less daunting. It can feel a little overwhelming at first. #### Vendor response Thank you for sharing a review! We’re so glad to hear OneCause has helped you raise more money, grow your donor base, and create a smoother check-in and check-out experience for your events. It’s wonderful to know our customer service team has been a helpful partner along the way. We understand there’s a lot to learn at first, but we’re thrilled to hear the training made things easier and more approachable. Thanks for trusting OneCause to support your fundraising growth! Replied November 2025 --- ### Made Our Event Run Smoothly from Start to Finish - Overall rating: 5/5 - Reviewer: Louisa R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot say enough good things about OneCause. Their team provided support wherever we needed it and made sure we were set up for success the night of our event. They were responsive, helpful, and truly invested in our success. It made for a seamless event! #### Cons I don't really have any negative feedback. Some tools take a bit of time to learn, but the support team made the learning curve easy. #### Vendor response Thank you for the wonderful feedback! We’re so glad to hear OneCause helped your event run smoothly from start to finish and that our team was there to support you every step of the way. It’s great to know the tools—and the guidance behind them—helped make the learning process easy. We’re grateful to be part of your event’s success! Replied November 2025 --- ### Onecause has been great. - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After using OneCause for 5 years I am very happy with our event management and overall success of our fundraisers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is wonderful and OneCause is very user friendly for both administrators and supporters #### Cons I wish a little more of the prior years information could be brought into the following year, including custom messages. Also check in at the event could be improved. --- ### Really Solid Performance - Overall rating: 4/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's relatively easy to set up and work with. It's easy for our donors to use without an issue, and we don't really need customer support ever because of that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the interface of the app. It's clean and gives an upscale appearance to our fundraising event. The bidding process was nice and simple, and it is not overly expensive compared to other software. Everything is straightforward, secure to my knowledge, and ready to go. #### Cons I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time. #### Vendor response Hi Ashley, thank you so much for the review! We are so glad that you found the platform to be straightforward and easy to use for both you and your donors. We're sad to hear that you are looking to switch in 2026 and hope you'll stick around as we are always improving the software and adding to the integrations we offer! Replied December 2025 --- ### Director of Officer Operations - Overall rating: 4/5 - Reviewer: Sherry W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a successful event last year and some portions of the new system was very intuitive and easy to use. However the areas that were not intuitive were difficult to navigate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The saving of donors for future events has been extremely successful especially as we are going into our event this year. #### Cons The staff we called for help with the new system did not know how to use the system either so that was a challange also the inability to print our fundraising sheets in various sizes. #### Vendor response Thank you for your feedback! We're glad to hear that saving donor information for future events has been successful and that you had an overall positive experience. We apologize for the support challenges you encountered. Please know that our support team undergoes ongoing training to ensure they’re fully equipped to assist with any issues, and this isn’t typical of the experience we provide. Thank you again for sharing, and we’re here to support you as you prepare for upcoming events! Replied May 2025 --- ### Overall happy with services - Overall rating: 4/5 - Reviewer: Valerie S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The onsite support at our event was wonderful. I appreciated everything the team did to represent our staff on the night of the event and offer great support to our staff and guests alike. #### Cons I am not a coder or someone as familiar with tech so having to do the design elements on our home page were assigned to someone else. Loading images for auction items after the first image feels like it should be easier. #### Vendor response Thank you for your review! We’re so glad to hear that our onsite support team provided excellent service and made a positive impact on your event night. It’s wonderful to know they were able to support both your staff and your guests so effectively. And thank-you for the feedback - your insights help us continue to improve the platform to make it even more user-friendly. Thank you again for sharing your experience and for partnering with us in your fundraising! Replied December 2024 --- ### OneCause brought our fundraising out of the dark ages! - Overall rating: 5/5 - Reviewer: Luci L. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As with so many other non-profits, we were forced to pivot during the pandemic to find other ways to fundraise. We purchased OneCause as a result and as it turns out, was one of the best purchases we've made. There are many facets to OneCause including event management, online auction, donation tracking, credit card processing, etc. The event website build requires some patience, but OneCause provides an outstanding help center including a "University" to help users succeed. Each support request that I've had over the past 4 years has been answered in a timely manner. On top of all that, OneCause provides regular webinars covering a variety of helpful topics. The event management piece is easy to use and track attendees. The online auction provides an outstanding guest experience and has increased our silent auction proceeds from the antiquated paper bid sheets. Overall OneCause is a powerful fundraising tool, and we are happy to have this software in our fundraising toolbelt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best aspect of OneCause is the online auction. As important as the proceeds are from a fundraising event, the guest experience is just as important. Our guests are thrilled with the convenience that an online auction provides. The days of going back and forth to write down a bid are gone! OneCause delivers an outstanding, simple and convenient auction experience. #### Cons What I like the least about OneCause is building an event website. The inability of uploading photos and videos directly into the custom pages is inconvenient. Instead, photos need to be uploaded to Google or Dropbox and then the link is placed behind the scenes with some tweaks. The same process is required for videos. #### Vendor response Thank you for your thoughtful review! We’re thrilled to hear how OneCause has transformed your fundraising and elevated the guest experience through our online auction feature. It’s great to know the platform has become such a valuable tool for your organization, and we’re glad our help center and webinars have been helpful over the years. We appreciate your feedback on the event website functionality, and we’ll share it with our team for future improvements. Thanks again for your support and for choosing OneCause to power your fundraising efforts! Replied October 2024 --- ### OneCause User - Overall rating: 5/5 - Reviewer: Stella D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I like using OneCause because it is easy to manage and easy to train people on. I love working with the OneCause staff online and most especially on site. The OneCause support staff is knowledgeable and promptly responds to questions or needs. The onsite staff is very friendly and work really hard to provide us with feedback on how best to maximize the features of the platform. They make recommendations but make sure they know who the client is and not overstep their bounds. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this platform in my previous job and I found it to be very easy to use, like the newly updated features i.e. sponsors able to send a unique invite link to their guests. Our events team was able to jump in and use it right away. I also like that disbursements are made the next day after the event and the financial reports are easy to use or download.. #### Cons Not being able to upload images directly on the site. I have to use a dropbox link to store the images I use for the pages. #### Reasons for choosing OneCause Previous user and knows the benefits #### Reasons for switching to OneCause Bad service experience #### Vendor response Thank you so much for taking the time to provide us this review, Stella. We love hearing how our software was easy to use and seamless for your organization. So glad we get to partner with your cause. Replied September 2022 --- ### OneCause offers a complete fundraising toolkit! - Overall rating: 5/5 - Reviewer: Michele R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered One Cause's greatest asset is their people. The One Cause personnel is friendly, helpful and knowledgeable. It was a pleasure working with every OneCause representative that I encountered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is easy to use and the tutorials are very helpful. OneCause has a complete suite of tools to make event management and fundraising a breeze. #### Cons I wish it offered the user the ability to be more visual. I wish that One Cause offered an online market that anyone could utilize to bid on auction prizes or to show their generosity and support. #### Reasons for choosing OneCause One Cause offered in person event staffing and the price was right. #### Reasons for switching to OneCause I began working with an organization that already had a contract with OneCause. #### Vendor response Thank you so much for the review. We love hearing how easy to use and learn our software is for your team. Grateful we get to partner with your cause. Replied December 2022 --- ### OneCause - Overall rating: 4/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Couldn't have lived without it, but there are some improvements to be made. I felt as though I constantly had to call to ask questions. It would be nice if we (users) were given a better overall tutorial of the platform - start to finish. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The auction items are able to be previewed prior to the event date which is most helpful. Allowing those who can't make it to the event itself the opportunity to participate! Therefore reaching a wider net than the traditional auction setup allows. #### Cons There isn't an app. Guests were really flustered by the website. They wanted something extremely user-friendly. Most of our participants are older and don't know how to navigate the website. #### Vendor response Thank you so much for taking the time to write this review, Heather. We appreciate your feedback and it is through reviews like this that we are able to continue to make enhancements to our product. Replied December 2022 --- ### OneCause is wonderful! - Overall rating: 5/5 - Reviewer: Maureen H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered We've used OneCause for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service sets OneCause apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software. #### Cons I can't think of any -- it's really a great platform. --- ### User-friendly with pro-level workarounds - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience with the software and will use again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We can use graphics to make this website look very high-end, but we don't have to be super tech savvy. #### Cons The CRM side is clunky and take multiple steps to complete tasks. #### Vendor response Thank you for your positive review! We're delighted to hear that you find our platform user-friendly and appreciate the ability to create a high-end look without needing advanced tech skills. We acknowledge your feedback about CRM integrations and are happy to share we have improvements and news coming soon! Overall, we're thrilled that you've had a good experience and plan to use OneCause again. Thank you for your continued partnership! Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/?page=2) --- OneCause Reviews, Pros and Cons - 2026 Software Advice