--- title: "OneCause Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OneCause. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OneCause is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [OneCause](https://www.softwareadvice.com/nonprofit/bidpal-profile/) / OneCause Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bidpal-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bidpal-profile/alternatives/) # OneCause User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 388 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 274 reviews (71%) - 4 stars: 101 reviews (26%) - 3 stars: 8 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. - I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event. - It has allowed us to streamline our event processes and manage tracking. ### Most mentioned cons - There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) - Unfortunately it was not able to be resolved during our event which could have hindered our fundraising capabilities. - I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. ## OneCause customer reviews Showing reviews 1-25 of 388 (page 1). ### OneCause Review 3/26 - Overall rating: 4/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have enjoyed a good relationship with OneCause. Customer service has been very good most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're able to customize our web pages and insert our own graphics. Reporting is pretty good which allows for deep analysis. #### Cons We were never able to improve the process to sell tickets with assigned seats for our 8th grade musical. --- ### Bring back supporter input! - Overall rating: 4/5 - Reviewer: Kristin M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have always loved OneCause, except for this one huge negative on the new platform. Our bidders and donors have always had success as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customer service and ease for our volunteers and also the back side of reporting. The university classes are very helpful and I'm greatful for them! #### Cons No supporter upload!! (Like on the old platform) This is a HUGE negative for us. We have over 2,500 donors and attendees that are connected with a CRM # and its VERY important for us to have this information already in there with a very small team adding each person is timely and not realistic. #### Reasons for choosing OneCause Familiar with Onecause and hoping for great customer service and availability when questions arise with the new platform --- ### 9 Month Review - Overall rating: 4/5 - Reviewer: Destiny T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we have used it for years, so it houses a lot of our previous information. It makes it easy to switch back back-and-forth to compare. #### Cons I think the overall user experience is a little more complicated than it needs to be. I think there’s ways they could streamline the website. --- ### Best in the Business Event Fundraising Software - Overall rating: 5/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using the Fundraising platform for 3 years. I am so impressed how they have grown it and committed to continuous improvement. Every single event, something has been added, enhanced, and upgraded. I have increased my fundraising through events by 47% in 3 years since switching to OneCause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates. #### Cons Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem. #### Reasons for switching to OneCause Our experience with Classy Live was a complete failure and lost us money. #### Vendor response Thank you for the fantastic review! We’re thrilled to hear OneCause has supported your fundraising events so seamlessly—from auctions and raffles to paddle raises and guest management. It’s wonderful to know our customer support and continuous product improvements have made such a meaningful difference for your team. Congratulations on the 47% increase in event fundraising over the past three years—that’s an incredible accomplishment! We’re honored to be part of that success and look forward to supporting many more great events ahead. Replied November 2025 --- ### Best fundraising software! - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been impressed with OneCasue since our first interaction. The staff are friendly, the system operates easily, customer service has been efficient, helpful and kind when I have needed help, and OneCause University is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money! #### Cons I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event. #### Reasons for switching to OneCause Our old system was clunky, hard to navigate and allowed for things to get overlooked. The reporting post event was hard to find what you needed. #### Vendor response Thank you for such a fantastic review! We’re thrilled to hear that OneCause helped make event planning easier—and even fun again. It’s wonderful to know the platform’s checklists, reporting, and donor and guest experience all delivered exactly what you needed. We’re also glad you’ve had great interactions with our team and found OneCause University helpful along the way. Thank you for trusting us with your events—we’re honored to support your fundraising success! Replied November 2025 --- ### Great for managing our events! - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had great customer service - all of the interactions I've had with humans at OneCause have been positive and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs. #### Cons There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version. #### Reasons for choosing OneCause Ease of use, customer service, recommendations by colleagues in other local nonprofits #### Reasons for switching to OneCause Other nonprofits in our geographical area had migrated to OneCause, and we decided to switch to maintain cohesive usage across events. If local donors are used to using a specific platform, they're happier to use one they're more familiar with, and more likely to donate. #### Vendor response Thank you for the wonderful feedback! We’re thrilled to hear that donors consistently find OneCause easy to use and that the platform helps elevate your gala experience. It’s also great to know you’ve had such positive interactions with our customer service team—they love supporting events like yours. We appreciate your note about the older platform, and you’re right—the new OneCause Fundraising Platform includes many updates and improvements. Thanks for choosing OneCause and for being part of a community of nonprofits making fundraising easier for donors and teams alike! Replied November 2025 --- ### OneCause WINS at Bid! - Overall rating: 5/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a raving fan of OneCause and have been for years. I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for. I love the simplicity of the mobile bidding site, the ability to pull reports a variety of different ways, and the ease of use for guests. And I truly appreciate everyone at the customer service center. Unexpected issues always come up for events and they always remain calm while walking me through how to solve the issue at hand. Love, love OneCause for silent auctions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience. #### Cons There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) #### Reasons for choosing OneCause OneCause's ease of use and price couldn't be matched #### Vendor response Thank you so much for being such a loyal OneCause customer—we love hearing from fans like you! It’s amazing to know OneCause has helped make both your school fundraisers and nonprofit gala easier to manage and more successful. We’re also thrilled you’ve noticed the improvements in our new fundraising platform—especially around image hosting and file management. Our team works hard to make each update even more intuitive and reliable. We’re grateful for your continued trust in OneCause and can’t wait to keep supporting your fundraising success for years to come! Replied November 2025 --- ### OneCause ROCKS! - Overall rating: 5/5 - Reviewer: Terri G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. I especially appreciate the customer service help that is available whenever I have a question or need guidance. I also like the AI addition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff. #### Cons It is a very big process to get guests entered with all of the information. It takes too much time. #### Reasons for choosing OneCause It best fits our needs and we could use it at multiple branches. More bang for our buck! #### Reasons for switching to OneCause It didn't have enough features and it was outdated. #### Vendor response Thank you for the wonderful review! We’re so glad to hear OneCause has been intuitive to set up and manage, and that the platform has helped save valuable time for your team. It’s great to know our customer service and AI features have supported you throughout the process as well. We appreciate your note about the time involved in entering guest information. If you'd like, our team can walk you through tips and tools to help streamline that step for future events—we’re always here to help. Thanks again for choosing OneCause and for trusting us to support multiple branches of your organization! Replied November 2025 --- ### Recommend Using for your next event - Overall rating: 4/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience overall, adequate customer service, reliable communication and informative. Being able to rent the equipment is helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I look forward to using the new event platform. From what it sounds like it fixes the problems we were having before. It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes. #### Cons I don't like that our customized scoreboard does not crossover. Without using the new software I do not have more cons at this time. #### Reasons for choosing OneCause At this time we didn't want to change. Stick with the devil you know. --- ### Execellent resource for fundraising! - Overall rating: 4/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used One Cause for almost 20 years at two different non-profits and find it to be an excellent tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very user-friendly with strong reporting functions. Our auction guests also find it fairly simple to use. #### Cons I would like the ability to show larger pictures of auction items and multiple photos with an easier process. #### Reasons for switching to OneCause I found the old software non-intuitive and hard to train volunteers on. --- ### Great product. - Overall rating: 5/5 - Reviewer: Megan K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this was as great experience. The onsite support people at our event were EXCEPTIONAL. They are worth every penny. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The OneCause support is quick and efficient. I have always been able to chat with an agent within a minute or two. The chatbot is basically useless so just ask to speak with an agent from the get go. #### Cons Getting through the chatbot before getting to an agent. This is cumbersome and annoying especially when you know the chatbot will not be helpful. The platform is not initially user-friendly. There were many elements that took me a minute to get used to. Once I got into a groove with it, it was better. Just be prepared for a learning curve as things may not always be intuitive. #### Reasons for choosing OneCause Good past experience and the OneCause specific onsite support people. #### Reasons for switching to OneCause Customer service was not good. The software failed on event day. It caused HUGE delays in our check in process and people couldn't bid without the app crashing. #### Vendor response Thank you for taking the time to share a review! We’re thrilled to hear that the onsite support at your event was exceptional and made a big difference. It’s great to know our team was worth the investment, and we’re happy you had a positive overall experience. We appreciate your feedback on the learning curve and agent contact. We're continuing to enhance our platform and learning resources to make your experience more intuitive. If you ever want to learn review what's new, please reach out! We're happy to help! Replied October 2024 --- ### OneCause Is Great for Events - Overall rating: 5/5 - Reviewer: Jenny S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a great experience with OneCause. This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched over to the new OneCause Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door. #### Cons On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con. #### Reasons for choosing OneCause We also used GiveSmart, which we used during the pandemic in 2020-2021. I actually did like a lot of things about GiveSmart, but the backend was confusing in certain ways and the user experience could be confusing at times as well. Since our event attendees are older and not as good with technology, it was also tough as we as Admins didn't have much control over people's carts if they messed up a donation or bought something they didn't mean to. I appreciate that OneCause gives you that flexibility. GiveSmart was good, but in the end, the slightly lower cost to OneCause and the way they are constantly evolving their platform won on over. #### Reasons for switching to OneCause Greater Giving, while cost effective and cheap, was a disaster. I really should have known, as we used to use Greater Giving years ago for our online forms, but after doing the demo and seeing how cheap it was, I thought we'd give it a try. It was disastrous on a lot of levels unfortunately and we switched immediately. --- ### It'll Get the Job Done - Overall rating: 4/5 - Reviewer: Elizabeth A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. #### Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. #### Reasons for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. #### Vendor response Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! Replied April 2021 --- ### Valuable Fundraising Tool - Overall rating: 5/5 - Reviewer: Daunel C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered OneCause has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from OneCause helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well. #### Cons OneCause does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles. #### Reasons for choosing OneCause We chose OneCause due to the ease of use, the different applications that could be applied using the software that fit our fundraising model, and the value proposition compared to other products. --- ### User Friendly Fundraising Software - Overall rating: 4/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is a valuable tool for our fundraising events, offering a strong foundation for managing auctions and donations. We plan to continue using it and appreciate its many benefits. However, we hope customer service will collaborate with us to address the challenges we've encountered, refine the system, and resolve any bugs. Ongoing improvements will enhance the experience for both our team and our supporters, ensuring even greater success in future events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform offers an intuitive design, a user-friendly experience, and a helpful new AI guide, making it easy to navigate. The guest experience is excellent, and customer service is responsive, with convenient support options via phone, chat, or email. #### Cons Overall, the system works well, but there are some areas for improvement: Items placed in a cart but not purchased are marked as "purchased," which can be misleading. Customer service states this is intentional since users must enter a credit card to add items to their cart, but it would be better if customers could finalize their own transactions. During Raise the Paddle, a bidder number correctly entered multiple times showed donations under a different name. Customer service initially suggested user error rather than investigating the issue, which raises concerns about potential misassigned donations. Reporting screens are inconsistent. We’ve been advised to download reports instead of relying on live on-screen data due to known issues. #### Vendor response Thank you for your review! We’re glad to hear that you find OneCause intuitive and user-friendly, and that both the guest experience and customer service have met your expectations. We’ve taken note of the areas you mentioned for improvement and have been in touch with our product team to address these concerns. We truly appreciate your partnership as we continue improving the platform to better support your fundraising efforts. We’re excited to continue supporting your events and look forward to working together to enhance the experience for your team and supporters! Replied May 2025 --- ### Great to work with! Can't wait for the update we just subscribed to! - Overall rating: 4/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are great to work with. The chat is great 98% of the time. I wish I didn't have to type out all my info every time I need to chat with a person. I get that they need to know who I am, but I already had to log in to get there, and if it's a generic question it can be annoying. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service is the absolute best! I've had issues on their end, that they will either explain the situation or give you a work around. If it's an issue on my end that will always do their best to explain how to fix it, or what I did wrong. They even help when it's completely my error and I just need it fixed. #### Cons Sometimes I have to make workarounds to get things to do what I want/need. Hopefully the new version will help alleviate some of these things. #### Vendor response Thank you for taking the time to write a review! We're thrilled to hear you've had a great experience with our customer service team. If you haven’t yet moved to the new platform, feel free to reach out — we’d be happy to assist you in making the transition and ensuring you get the most out of OneCause. Thanks again for sharing your thoughts, and we look forward to supporting you further! Replied May 2025 --- ### Really Solid Performance - Overall rating: 4/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's relatively easy to set up and work with. It's easy for our donors to use without an issue, and we don't really need customer support ever because of that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the interface of the app. It's clean and gives an upscale appearance to our fundraising event. The bidding process was nice and simple, and it is not overly expensive compared to other software. Everything is straightforward, secure to my knowledge, and ready to go. #### Cons I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time. #### Vendor response Hi Ashley, thank you so much for the review! We are so glad that you found the platform to be straightforward and easy to use for both you and your donors. We're sad to hear that you are looking to switch in 2026 and hope you'll stick around as we are always improving the software and adding to the integrations we offer! Replied December 2025 --- ### good tool to have for events - Overall rating: 4/5 - Reviewer: Leah A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. We have used it for many years. We are still new to the new platform so I do not have enough experience with it yet to rate it fully. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros everything seems very user friendly. Reports are great tools. Customer support is good. Good follow up time. #### Cons We were made to move to a new platform where our supporters did not move over nor can they be batch uploaded to the new platform. With 3000 supporters this will take time to enter. --- ### Newer Nonprofit Volunteer Takes On OneCause - Overall rating: 5/5 - Reviewer: Gina I. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we were happy with OneCause and would definitely use the platform again for our nonprofit needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The bidding process was really great with one cause. OneCause also has real-time analytics to increase efficiency which helped us reach our fundraising goals. #### Cons We had a few software glitches when we were using the platform. It didn’t seem to be too much of an issue, but it did slow down our process a little. The customization is a little limited but that was okay because we were newer to the software and didn’t have as much knowledge anyway. #### Vendor response Thank you for sharing your experience! We’re thrilled to hear that the bidding process and real-time analytics helped your organization reach its fundraising goals—that’s exactly the kind of impact we aim for. We appreciate your feedback about small issues you encountered - feedback like this is invaluable as we continue improving the platform. It’s wonderful to know you’d use OneCause again, and we’re grateful to be your partner in fundraising success! Replied September 2025 --- ### NEF Annual Gala - Overall rating: 4/5 - Reviewer: Vince R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, love our experience with OneCause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LOVE our representatives and event managers. ALWAYS on point and attentive when needed!! They always offer tools to help utilize their systems. #### Cons The time taking to get used to the new system - all great though! #### Vendor response Thank you for sharing a review! We’re thrilled to hear that you’ve had such a positive experience with our representatives and event managers—they truly take pride in supporting our customers and providing tools to help you get the most out of the platform. We understand that learning a new system takes time, and hope you fully take advantage of resources like OneCause University and our support team, who are always ready to assist when needed. Thank you for sharing your experience—we’re so glad you’re loving OneCause! Replied December 2024 --- ### OneCause Disappoints - Overall rating: 2/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very disappointing. The database deleted items after we had already packaged them. It was not a quick fix as the OC reps insinuated. There were 3 people working on it for a few hours. The database erroneously indicated a sale was made the day before our event. Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. The database randomly added a guest from last year to the receipt for an unrelated person this year. I can only wonder what errors were not caught by us. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It has a database of several of our previous galas. #### Cons The software has a LOT of glitches and the people at OneCause don't really seem to care at all. #### Vendor response Thank you for the feedback, Karen. We're sorry to hear about the issues you encountered and would like to learn more. This is not typical of the OneCause experience. We'd love to chat live if you are willing. Please send us a note at hello@onecause.com so we can set something up. Replied November 2024 --- ### OneCause makes fundraising easy! - Overall rating: 5/5 - Reviewer: Jackie J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered OneCause has elevated our event processes and in turn our fundraising. The next advancement they have rolled out with the new platform is truly NEXT LEVEL. It provides even more integration and opportunity for opening events to people outside the room with increased functionality and support, in addition to support features for non-event specific fundraising. The creativity and passion that goes into creating their software and services offered makes OneCause stand out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used OneCause for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests. #### Cons Integration was easy and I can't think of anything that's missing for my needs. --- ### OneCause Helps with Our Cause! - Overall rating: 5/5 - Reviewer: Gina P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love OneCause! No more paper bid sheets! No more raffle tickets! Everything is on the OneCause platform where tickets, bidding, and donations are simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause is very userfriendly and when I don't know how to do something, their training videos and websites are very helpful as is customer service when I need a little more help! We've used OneCause for over a decade and I've been working with it for the past three years for our event planning. We've had events where OneCause provided support persons and equipment and we've had events that were completely DIY. As the event is approaching and ending, I use OneCause multiple times a day to track progress and do post-event reports. Our most recent experience with OneCause was for a golf tournament (a new event for us) and integration and implementation was easy and seamless! #### Cons My only issue with OneCause is when I'm entering items for our auctions and click Save and Next, it doesn't always save my entry. It's not a deterrent, I just go about entering, saving, and entering the next item differently. #### Vendor response Thank you for your wonderful review! We're delighted to hear how OneCause has been user-friendly and instrumental in your event planning over the years. It's fantastic to know our training resources, customer service, and support have been helpful to you. We appreciate your feedback about the auction item entry process and will look into this issue. Your insights are important to us as we continue to improve our platform. We're thrilled that OneCause has made managing tickets, bidding, and donations simple and efficient for you. Thank you for sharing your experience and for your continued partnership! Replied June 2024 --- ### OneCause - Overall rating: 4/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Couldn't have lived without it, but there are some improvements to be made. I felt as though I constantly had to call to ask questions. It would be nice if we (users) were given a better overall tutorial of the platform - start to finish. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The auction items are able to be previewed prior to the event date which is most helpful. Allowing those who can't make it to the event itself the opportunity to participate! Therefore reaching a wider net than the traditional auction setup allows. #### Cons There isn't an app. Guests were really flustered by the website. They wanted something extremely user-friendly. Most of our participants are older and don't know how to navigate the website. #### Vendor response Thank you so much for taking the time to write this review, Heather. We appreciate your feedback and it is through reviews like this that we are able to continue to make enhancements to our product. Replied December 2022 --- ### One Cause Great For NonProfit Fundraising - Overall rating: 5/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall it was a very positive experience! I loved how helpful the customer service/support staff were throughout the entire process. I would reccomend this product to other nonprofits looking fo ra software for fundraising and silent auctions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked that the software was pretty user-friendly for the most part. It was nice how many different avenues they had to learn more about the software that you had purchased (OneCause University, shorter demo videos, help pages). I also loved the customer service. Any time I had a question, it was answered quickly and completely. We utilized BidPal the most for our Silent Auction fundraiser. It was very easy to understand, input items, add pictures, and price the items. The people at our event loved it once they got logged in and talked about how nice it was to know when you've been outbid, etc. #### Cons I didn't love the amount of emails they sent. There were probably 3-5 marketing emails a week. I'm sure there was a setting somewhere that I could've gone in and unsubscribed but it would be better if they didnt automatically send to you in the first place. The only other complaint that I had would be with the check-in/out app for Bid Pal. The SmartPay app was just not great. It was slow, didn't work very well, and logged us out after every customer we looked up. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/?page=2) --- OneCause Reviews, Pros and Cons - 2026 Software Advice