--- title: "OneCause Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OneCause. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OneCause is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [OneCause](https://www.softwareadvice.com/nonprofit/bidpal-profile/) / OneCause Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bidpal-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bidpal-profile/alternatives/) # OneCause User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 388 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 274 reviews (71%) - 4 stars: 101 reviews (26%) - 3 stars: 8 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. - I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event. - It has allowed us to streamline our event processes and manage tracking. ### Most mentioned cons - There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) - Unfortunately it was not able to be resolved during our event which could have hindered our fundraising capabilities. - I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. ## OneCause customer reviews Showing reviews 1-25 of 388 (page 1). ### OneCause Review 3/26 - Overall rating: 4/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have enjoyed a good relationship with OneCause. Customer service has been very good most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're able to customize our web pages and insert our own graphics. Reporting is pretty good which allows for deep analysis. #### Cons We were never able to improve the process to sell tickets with assigned seats for our 8th grade musical. --- ### Bring back supporter input! - Overall rating: 4/5 - Reviewer: Kristin M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have always loved OneCause, except for this one huge negative on the new platform. Our bidders and donors have always had success as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customer service and ease for our volunteers and also the back side of reporting. The university classes are very helpful and I'm greatful for them! #### Cons No supporter upload!! (Like on the old platform) This is a HUGE negative for us. We have over 2,500 donors and attendees that are connected with a CRM # and its VERY important for us to have this information already in there with a very small team adding each person is timely and not realistic. #### Reasons for choosing OneCause Familiar with Onecause and hoping for great customer service and availability when questions arise with the new platform --- ### 9 Month Review - Overall rating: 4/5 - Reviewer: Destiny T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we have used it for years, so it houses a lot of our previous information. It makes it easy to switch back back-and-forth to compare. #### Cons I think the overall user experience is a little more complicated than it needs to be. I think there’s ways they could streamline the website. --- ### Best in the Business Event Fundraising Software - Overall rating: 5/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using the Fundraising platform for 3 years. I am so impressed how they have grown it and committed to continuous improvement. Every single event, something has been added, enhanced, and upgraded. I have increased my fundraising through events by 47% in 3 years since switching to OneCause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates. #### Cons Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem. #### Reasons for switching to OneCause Our experience with Classy Live was a complete failure and lost us money. #### Vendor response Thank you for the fantastic review! We’re thrilled to hear OneCause has supported your fundraising events so seamlessly—from auctions and raffles to paddle raises and guest management. It’s wonderful to know our customer support and continuous product improvements have made such a meaningful difference for your team. Congratulations on the 47% increase in event fundraising over the past three years—that’s an incredible accomplishment! We’re honored to be part of that success and look forward to supporting many more great events ahead. Replied November 2025 --- ### Best fundraising software! - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been impressed with OneCasue since our first interaction. The staff are friendly, the system operates easily, customer service has been efficient, helpful and kind when I have needed help, and OneCause University is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money! #### Cons I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event. #### Reasons for switching to OneCause Our old system was clunky, hard to navigate and allowed for things to get overlooked. The reporting post event was hard to find what you needed. #### Vendor response Thank you for such a fantastic review! We’re thrilled to hear that OneCause helped make event planning easier—and even fun again. It’s wonderful to know the platform’s checklists, reporting, and donor and guest experience all delivered exactly what you needed. We’re also glad you’ve had great interactions with our team and found OneCause University helpful along the way. Thank you for trusting us with your events—we’re honored to support your fundraising success! Replied November 2025 --- ### Great for managing our events! - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had great customer service - all of the interactions I've had with humans at OneCause have been positive and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs. #### Cons There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version. #### Reasons for choosing OneCause Ease of use, customer service, recommendations by colleagues in other local nonprofits #### Reasons for switching to OneCause Other nonprofits in our geographical area had migrated to OneCause, and we decided to switch to maintain cohesive usage across events. If local donors are used to using a specific platform, they're happier to use one they're more familiar with, and more likely to donate. #### Vendor response Thank you for the wonderful feedback! We’re thrilled to hear that donors consistently find OneCause easy to use and that the platform helps elevate your gala experience. It’s also great to know you’ve had such positive interactions with our customer service team—they love supporting events like yours. We appreciate your note about the older platform, and you’re right—the new OneCause Fundraising Platform includes many updates and improvements. Thanks for choosing OneCause and for being part of a community of nonprofits making fundraising easier for donors and teams alike! Replied November 2025 --- ### OneCause WINS at Bid! - Overall rating: 5/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a raving fan of OneCause and have been for years. I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for. I love the simplicity of the mobile bidding site, the ability to pull reports a variety of different ways, and the ease of use for guests. And I truly appreciate everyone at the customer service center. Unexpected issues always come up for events and they always remain calm while walking me through how to solve the issue at hand. Love, love OneCause for silent auctions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience. #### Cons There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) #### Reasons for choosing OneCause OneCause's ease of use and price couldn't be matched #### Vendor response Thank you so much for being such a loyal OneCause customer—we love hearing from fans like you! It’s amazing to know OneCause has helped make both your school fundraisers and nonprofit gala easier to manage and more successful. We’re also thrilled you’ve noticed the improvements in our new fundraising platform—especially around image hosting and file management. Our team works hard to make each update even more intuitive and reliable. We’re grateful for your continued trust in OneCause and can’t wait to keep supporting your fundraising success for years to come! Replied November 2025 --- ### OneCause ROCKS! - Overall rating: 5/5 - Reviewer: Terri G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. I especially appreciate the customer service help that is available whenever I have a question or need guidance. I also like the AI addition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff. #### Cons It is a very big process to get guests entered with all of the information. It takes too much time. #### Reasons for choosing OneCause It best fits our needs and we could use it at multiple branches. More bang for our buck! #### Reasons for switching to OneCause It didn't have enough features and it was outdated. #### Vendor response Thank you for the wonderful review! We’re so glad to hear OneCause has been intuitive to set up and manage, and that the platform has helped save valuable time for your team. It’s great to know our customer service and AI features have supported you throughout the process as well. We appreciate your note about the time involved in entering guest information. If you'd like, our team can walk you through tips and tools to help streamline that step for future events—we’re always here to help. Thanks again for choosing OneCause and for trusting us to support multiple branches of your organization! Replied November 2025 --- ### Recommend Using for your next event - Overall rating: 4/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience overall, adequate customer service, reliable communication and informative. Being able to rent the equipment is helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I look forward to using the new event platform. From what it sounds like it fixes the problems we were having before. It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes. #### Cons I don't like that our customized scoreboard does not crossover. Without using the new software I do not have more cons at this time. #### Reasons for choosing OneCause At this time we didn't want to change. Stick with the devil you know. --- ### Execellent resource for fundraising! - Overall rating: 4/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used One Cause for almost 20 years at two different non-profits and find it to be an excellent tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very user-friendly with strong reporting functions. Our auction guests also find it fairly simple to use. #### Cons I would like the ability to show larger pictures of auction items and multiple photos with an easier process. #### Reasons for switching to OneCause I found the old software non-intuitive and hard to train volunteers on. --- ### Great Registration - Overall rating: 4/5 - Reviewer: Qiana A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After using different auction and registration platforms, OneCause hit the nail on the head with their platform. Everything was easy to find and made check-in for the event a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love the ease of use in the event module. Everything is easy to find such as ticket holders, table captains and registrant information. #### Cons Trying to find the proper documents for upload took longer than I would like. We need a document for upload that includes all information. #### Reasons for switching to OneCause It was a very difficult product to use. It was worth the switch for the ease of use. #### Vendor response Thank you for the great feedback! We’re so glad to hear the event module made registration, ticketing, and check-in easy to manage—those are exactly the moments we aim to simplify. We appreciate your note about document uploads and will keep that in mind as we continue improving. Thanks for choosing OneCause and for making the switch for a smoother, easier event experience! Replied November 2025 --- ### Great product. - Overall rating: 5/5 - Reviewer: Megan K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this was as great experience. The onsite support people at our event were EXCEPTIONAL. They are worth every penny. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The OneCause support is quick and efficient. I have always been able to chat with an agent within a minute or two. The chatbot is basically useless so just ask to speak with an agent from the get go. #### Cons Getting through the chatbot before getting to an agent. This is cumbersome and annoying especially when you know the chatbot will not be helpful. The platform is not initially user-friendly. There were many elements that took me a minute to get used to. Once I got into a groove with it, it was better. Just be prepared for a learning curve as things may not always be intuitive. #### Reasons for choosing OneCause Good past experience and the OneCause specific onsite support people. #### Reasons for switching to OneCause Customer service was not good. The software failed on event day. It caused HUGE delays in our check in process and people couldn't bid without the app crashing. #### Vendor response Thank you for taking the time to share a review! We’re thrilled to hear that the onsite support at your event was exceptional and made a big difference. It’s great to know our team was worth the investment, and we’re happy you had a positive overall experience. We appreciate your feedback on the learning curve and agent contact. We're continuing to enhance our platform and learning resources to make your experience more intuitive. If you ever want to learn review what's new, please reach out! We're happy to help! Replied October 2024 --- ### Absolutely seamless software and such a game changer for our non-profit! - Overall rating: 5/5 - Reviewer: Mikayla D. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered I cannot fathom maneuvering the pandemic as a non-profit without the use of OneCause, much less any other year. We incorporated it into every single virtual event and in-person event and were able to stay financially stable thanks to its use. We actually surpassed our budgeting goals for the year and had the most successful mobile bidding gala silent auction in the Zoos history. We look forward to using OneCause for many years to come! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OneCause, including their mobile bidding, peer-to-peer and online giving platforms, has absolutely set the standard for fundraising software for the best price. The software has been invaluable to our non-profit, paying for itself after a single event. Our team seamlessly incorporated each platform into our in-person and virtual events with ease. The mobile bidding software is not only a breeze for administrators to create and manage from the back end, but we have received countless compliments from users/guests as to its ease of use. Even older audiences were able to easily navigate the auction, donate and even set bots/watch different packages. The peer-to-peer platform was unreal. Not only does it have the best aesthetics and options for design, it's seamless in its reporting and analytics. Our peer-to-peer Walk was praised for being a interactive, exciting way to build networks and fundraise for the Zoo for an extended period of time. We cannot stress the effectiveness of this software enough! #### Cons There is truly so little that we dislike about OneCause. Our customer support contacts were so easy to reach, communicate with and work through any dilemma with. Our only "wish list" item for OneCause's mobile bidding software is simply to be able to categorize fixed price packages. That's all we can think of to improve the platform, which speaks strides of its excellence. #### Reasons for choosing OneCause OneCause has superior aesthetics and their staff were significantly better to work with. We had an unprofessional interaction with Classy staff that put a bad taste in our mouth. #### Reasons for switching to OneCause OneCause is more affordable and offers a better experience for the administrators on the back end and guests/users. Reports/CSV files also seamlessly download and upload into our donor database, DonorPerfect. #### Vendor response What a helpful review, Mikayla! Thank you so much for your kind words and for your partnership. Fundraise on! Replied April 2021 --- ### User friendly and a must-have for large events - Overall rating: 5/5 - Reviewer: Sheena W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered While the community was sure it wouldn't work for them, it did! The ease of bidding from anywhere you are and sharing the items with friends and family near and far is extremely beneficial. Our auction proceeds have nearly doubled since we started using Onecause to its full capacity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the max-bids function. We try to push this out to our constituents so that they can attend and enjoy the evening without worrying about getting outbid. #### Cons Three suggestions: Be able to select who has to enter a credit card to bid and who doesn't. As a school we know almost everyone attending and some of our parents prefer not to enter a credit card up front. While some attendees are not known to us and requiring a credit card would be a must. Secondly, allowing for more than one photo upload would be great. The added URL option is wonderful, but it's sometimes not easy to find photos of items online, especially if they are one of a kind. Another suggestion: We use the Auction Catalogue as our displays at the event. It would be really great to single page display option for items that need to be highlighted. A larger picture or event logo at the top would add to it. #### Reasons for choosing OneCause It was mostly the UI and ease of access. The reporting was also a big selling point. The look off the bidding websites are top-notch. #### Reasons for switching to OneCause Auction tracker only offered paper bid sheets and the UI was not nearly as easy as Bidpal. #### Vendor response We are so glad to be partnered with your cause, Sheena. Thank you so much for taking the time to provide us with a review. We are happy to hear that our software provides a user-friendly experience and has allowed your proceeds to grow. Replied April 2022 --- ### OneCause is worth it! - Overall rating: 5/5 - Reviewer: Jenny C. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I actually enjoyed our event for the first time. Since I had someone from OneCause helping with the technical check-in, processing in person gifts and auction check out, I could visit with our guests and ask them about their bids, if they were enjoying the event and thank them for attending. It was a huge win for me! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training classes are helpful. Software is easy to use. Any questions I had-they were there to help. #### Cons The cost. But it is worth it. It’s just hard for our non- profit to spend money on something that makes my life easier. #### Reasons for choosing OneCause The gal that worked with me on the sales side was wonderful! Patient with our slow process and worked with me, answered lots of questions. Gave us the best deal she could. She was a jewel! Whoova- didn’t fit our needs- more for a conference- even though he knew this-he was pushy and just wanted to make the sake. #### Reasons for switching to OneCause Our donors were upset that they had to opt out of the additional “donation “ to the hosting software. Many missed seeing this. Our board wanted a report on what extra was given and that wasn’t available. So I was told to check out Bidpal.Also using BetterUnite- the internet failed and the board blamed the software. But we found it difficult to use as we didn’t have enough training on it #### Vendor response We are so happy to hear about your positive experience with our software, Jenny. Thank you so much for taking the time to write this review. So grateful to be partnered with your cause. Replied March 2023 --- ### User Friendly Fundraising Software - Overall rating: 4/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is a valuable tool for our fundraising events, offering a strong foundation for managing auctions and donations. We plan to continue using it and appreciate its many benefits. However, we hope customer service will collaborate with us to address the challenges we've encountered, refine the system, and resolve any bugs. Ongoing improvements will enhance the experience for both our team and our supporters, ensuring even greater success in future events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform offers an intuitive design, a user-friendly experience, and a helpful new AI guide, making it easy to navigate. The guest experience is excellent, and customer service is responsive, with convenient support options via phone, chat, or email. #### Cons Overall, the system works well, but there are some areas for improvement: Items placed in a cart but not purchased are marked as "purchased," which can be misleading. Customer service states this is intentional since users must enter a credit card to add items to their cart, but it would be better if customers could finalize their own transactions. During Raise the Paddle, a bidder number correctly entered multiple times showed donations under a different name. Customer service initially suggested user error rather than investigating the issue, which raises concerns about potential misassigned donations. Reporting screens are inconsistent. We’ve been advised to download reports instead of relying on live on-screen data due to known issues. #### Vendor response Thank you for your review! We’re glad to hear that you find OneCause intuitive and user-friendly, and that both the guest experience and customer service have met your expectations. We’ve taken note of the areas you mentioned for improvement and have been in touch with our product team to address these concerns. We truly appreciate your partnership as we continue improving the platform to better support your fundraising efforts. We’re excited to continue supporting your events and look forward to working together to enhance the experience for your team and supporters! Replied May 2025 --- ### Really Solid Performance - Overall rating: 4/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's relatively easy to set up and work with. It's easy for our donors to use without an issue, and we don't really need customer support ever because of that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the interface of the app. It's clean and gives an upscale appearance to our fundraising event. The bidding process was nice and simple, and it is not overly expensive compared to other software. Everything is straightforward, secure to my knowledge, and ready to go. #### Cons I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time. #### Vendor response Hi Ashley, thank you so much for the review! We are so glad that you found the platform to be straightforward and easy to use for both you and your donors. We're sad to hear that you are looking to switch in 2026 and hope you'll stick around as we are always improving the software and adding to the integrations we offer! Replied December 2025 --- ### good tool to have for events - Overall rating: 4/5 - Reviewer: Leah A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. We have used it for many years. We are still new to the new platform so I do not have enough experience with it yet to rate it fully. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros everything seems very user friendly. Reports are great tools. Customer support is good. Good follow up time. #### Cons We were made to move to a new platform where our supporters did not move over nor can they be batch uploaded to the new platform. With 3000 supporters this will take time to enter. --- ### Newer Nonprofit Volunteer Takes On OneCause - Overall rating: 5/5 - Reviewer: Gina I. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we were happy with OneCause and would definitely use the platform again for our nonprofit needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The bidding process was really great with one cause. OneCause also has real-time analytics to increase efficiency which helped us reach our fundraising goals. #### Cons We had a few software glitches when we were using the platform. It didn’t seem to be too much of an issue, but it did slow down our process a little. The customization is a little limited but that was okay because we were newer to the software and didn’t have as much knowledge anyway. #### Vendor response Thank you for sharing your experience! We’re thrilled to hear that the bidding process and real-time analytics helped your organization reach its fundraising goals—that’s exactly the kind of impact we aim for. We appreciate your feedback about small issues you encountered - feedback like this is invaluable as we continue improving the platform. It’s wonderful to know you’d use OneCause again, and we’re grateful to be your partner in fundraising success! Replied September 2025 --- ### NEF Annual Gala - Overall rating: 4/5 - Reviewer: Vince R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, love our experience with OneCause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LOVE our representatives and event managers. ALWAYS on point and attentive when needed!! They always offer tools to help utilize their systems. #### Cons The time taking to get used to the new system - all great though! #### Vendor response Thank you for sharing a review! We’re thrilled to hear that you’ve had such a positive experience with our representatives and event managers—they truly take pride in supporting our customers and providing tools to help you get the most out of the platform. We understand that learning a new system takes time, and hope you fully take advantage of resources like OneCause University and our support team, who are always ready to assist when needed. Thank you for sharing your experience—we’re so glad you’re loving OneCause! Replied December 2024 --- ### Funding our Cause with OneCause - Overall rating: 5/5 - Reviewer: Andrea S. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our event coordinator at the Gala was very supportive and training our students well so that they were able to help our guests sign in, purchase and bid. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of purchasing tickets/items on line and actually bidding at our Gala. #### Cons The length of time having to spend on a conference all with our event coordinator. We have been doing charitable events for 7 years with OneCause and clearly understand our rolls. All we really need is a quick review #### Vendor response Thank you for your review! We’re glad to hear that OneCause made ticket purchasing and bidding simple for your gala, and that your event coordinator provided great support, especially with training students. We appreciate your feedback on the time in pre-event calls and will share it with our team to improve the process. Thanks again for your continued partnership over the years! Replied October 2024 --- ### OneCause is a dream for event planners - Overall rating: 4/5 - Reviewer: Angie J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, OneCause has revolutionized our events. I utilize nearly every feature it offers, from the dashboard to the reports. It not only saves me time and keeps me organized but also instills confidence in our audience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I love most about OneCause is how it has transformed our silent auction from paper to mobile. It's enabled us to reach a wider audience and significantly increase our silent auction proceeds. #### Cons Instead of enhancing their existing platform, OneCause opted to develop a completely new one. However, when I attempted to use the new platform, it didn't provide the functionality we required. #### Vendor response Thank you for your glowing review! 💙 We're thrilled to hear how OneCause has transformed your silent auction and helped you reach a wider audience, significantly increasing your proceeds. We appreciate your feedback about the new Platform. We're continuously adding new features and functionality, and what you're looking for could now be a part of it - drop us a line at support@onecause.com - we'd be happy to chat. Overall, we're delighted that OneCause has revolutionized your events and provides you with the tools to save time, stay organized, and instill confidence in your audience. Thank you for sharing your experience with us! Replied June 2024 --- ### Room for Improvement - Overall rating: 3/5 - Reviewer: Monte J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If it's not as intuitive if it needs to be, there should be certain things we can modify ourselves as an organization instead of having to reach our to OneCause customer service for every little thing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Our primary fundraising event is an annual charity golf tournament. One cause is helpful because it not only tracks all our donors, it also works for ticketing and tee sheets. #### Cons It's not as intuitive as it needs to be. #### Vendor response Thank you for your feedback! We’re glad to hear that OneCause has been helpful for tracking donors, ticketing, and managing your golf tournament. Your input on the platform’s intuitiveness is appreciated, and we understand the importance of being able to make changes independently. If you haven't already passed along your specific wishlist to our team, please let us know at support@onecause.com. We recently added an entirely new golf event management solution as well. if you haven't tried it out, we'd love to give you a tour. Thanks again for sharing your experience! Replied October 2024 --- ### MCHS Foundation - Overall rating: 5/5 - Reviewer: Tiffany H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OneCause elevated our fundraising events to a level our rural community wasn't even necessarily ready for. However, it was quickly embraced and has helped us to reach further and raise more than we otherwise could have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bringing OneCause as a mobile bidding platform to our fundraising events elevated our reach, impact and fundraising goals. #### Cons Initially the cost was relatively large for us as we utilized onsite support for our large gala. However, a couple years in we became incredibly confident in the set up and usage of the software and now utilize it DIY for all of our events. #### Vendor response Thank you for your great review! We’re so glad OneCause helped elevate your fundraising events and expand your reach, especially in your rural community. It’s wonderful to hear how quickly you gained confidence using the platform and now handle events DIY! We appreciate your feedback on the initial cost and are happy to know the investment has paid off for your organization. Thanks again for sharing your experience! Replied October 2024 --- ### A successful auction earns OneCause a happy customer - Overall rating: 4/5 - Reviewer: Erin A. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered OneCause is a great, affordable fundraising and event managing software with awesome customer service and reports/analytics. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features that I used and appreciated the most were mobile marketing, ticketing, and reports/ analytics. The customer service at OneCause is top notch. I was responded to immediately with affective answers. #### Cons The dashboard and lingo used in OneCause could be more intuitive (donors vs supporters for example). My organization did a silent auction of mostly fine art. I was not thrilled with the low-resolution photos that were too small to see the art. If you upload more than one photo, you cannot click to see the photos unless you pause and stay on the page for several seconds. I ended up having to create a high resolution share folder and insert the link into the description of each auction package. Several donors (young and old) could not easily see the various sub-groups and only looked at the Featured Items tab so I ended up including all packages in the featured items tab. #### Vendor response Thank you so much for taking the time to write this review, Erin. We appreciate the thoughtful feedback. It is through reviews like this that we can continue to make enhancements to our products. Grateful we get to partner with your cause! Replied February 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bidpal-profile/reviews/?page=2) --- OneCause Reviews, Pros and Cons - 2026 Software Advice