--- title: "Bitrix24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bitrix24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bitrix24 is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) / Bitrix24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bitrix24-profile/alternatives/) # Bitrix24 User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,006 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 467 reviews (46%) - 4 stars: 360 reviews (36%) - 3 stars: 120 reviews (12%) - 2 stars: 29 reviews (3%) - 1 star: 30 reviews (3%) ### Most mentioned pros - The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. - Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. - On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. ### Most mentioned cons - Performance may occasionally feel slow, particularly when working with large amounts of data. - Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. - The initial setup and customization process also required more effort than expected ## Bitrix24 customer reviews Showing reviews 1-25 of 1,006 (page 1). ### Streamlined BD operations - Overall rating: 5/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. #### Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. #### Reasons for switching to Bitrix24 Bitrix24 has more powerful features than Marketo Engage. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. Replied July 2026 --- ### Best All in one Tool - Overall rating: 4/5 - Reviewer: Aviraj N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. #### Cons All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. #### Reasons for choosing Bitrix24 The pricing is very economical in comparison to the features it provides #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success. Replied May 2026 --- ### Master Reviewer - Overall rating: 4/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. #### Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. #### Vendor response Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Replied March 2026 --- ### A Powerful All-in-One Tool with a Steep Learning Curve - Overall rating: 3/5 - Reviewer: Adrian U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it. Once set up, it can be extremely efficient, but the initial experience may feel heavy and sometimes frustrating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools #### Cons It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it. #### Vendor response Hi Adrian! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. Replied September 2025 --- ### System IT und Marketing - Overall rating: 4/5 - Reviewer: Sven K. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. #### Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. #### Reasons for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. #### Reasons for switching to Bitrix24 The main reason for the switch is indeed the price-performance ratio. #### Vendor response Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. Replied June 2025 --- ### Bitrix24 is a All-in-One CRM platform that delivers - Overall rating: 5/5 - Reviewer: Remy C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. #### Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. #### Reasons for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. #### Reasons for switching to Bitrix24 Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required #### Vendor response Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Replied June 2025 --- ### Bitrix24 best features - Overall rating: 4/5 - Reviewer: Rashmi A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Management of employees is good. Profiles are well devided into only needed information. #### Cons Sometimes when internet is slow, it doesn't apply previous actions to it. #### Reasons for switching to Bitrix24 Using bitrix is way more easier than using Zoho. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Rashmi! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied April 2025 --- ### Great if you are linking sales to projects. - Overall rating: 4/5 - Reviewer: Amir H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. #### Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. #### Reasons for switching to Bitrix24 Trello was easier to use and free of charge for most of the features needed. #### Vendor response Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. Replied May 2025 --- ### Great overall product and customer service - Overall rating: 5/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization of things, being able to make it what I needed for my company. #### Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. #### Reasons for choosing Bitrix24 the ability to customize everything and have control over everything. --- ### bitrix24den - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the CRM, project management, and collaboration tools. However, take note that the platform's extensive functionality comes with added complexity and a learning curve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros comprehensive all-in-one platform with strong collaboration features with great value compared to buying multiple tools. #### Cons Customer support could be better and customizations and advanced automations require extra effort, also steep learning curve compared to other CRMs. #### Vendor response Hi Denis! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied September 2026 --- ### Bitrix24 is great for project management and collaboration - Overall rating: 5/5 - Reviewer: Garofi E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Bitrix24 is the most convenient project management and team collaboration platform. #### Cons Bitrix24 can have a more cost effective pricing plan for large teams. #### Reasons for switching to Bitrix24 Bitrix24 is far more easier to use system for large teams. #### Vendor response Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Garofi! Replied February 2025 --- ### Solution for Effective Project Management - Overall rating: 5/5 - Reviewer: Saskia M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication. #### Cons CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation. #### Reasons for switching to Bitrix24 Small and medium-sized businesses that don't have very complicated procedures might benefit from it, in my opinion. I think it's a fantastic choice for projects that require a lot of interaction between team members, as the software is really feature-rich. Sales management and customer relationship management (CRM) projects may not receive full support, depending on the nature of each individual process, its degree of complexity, and the necessity for interaction with other databases and systems. We exclusively utilized the cloud-based variant, never the self-hosted one. --- ### A Solid All-in-One Tool With Room to Improve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. #### Cons The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. --- ### Well established for large businesses - Overall rating: 3/5 - Reviewer: Frank C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient #### Cons Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. #### Vendor response Thank you for taking the time to share your feedback and experiences with Bitrix24, Frank. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Replied October 2025 --- ### For our ops team, bitrix24 mixes communication and task tracking. - Overall rating: 5/5 - Reviewer: Vinod M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has served as a replacement for a hodgepodge of spreadsheets, emails and chats. Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The CRM, task management and chat functionality all work seamlessly. We utilize it to manage shipments, assign tasks and maintain all vendor communications. #### Cons Bitrix can be daunting to beginners too many modules and functions to check before you can start your search. #### Vendor response Thank you so much for taking the time to share your detailed feedback on Bitrix24, Vinod. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. Replied July 2025 --- ### Bitrix24 Review as new user - Overall rating: 5/5 - Reviewer: Rajesh C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Functions are numerous like a tasks management or a full crm. I appreciate because it avoid use of several solutions and more fees. #### Cons Actions could be easy in a more clean interface. It need too many clicks for the smallest thing and export in sheet format was not working. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Rajesh! Replied July 2025 --- ### Bitrix24 is outstanding interface - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with bitrix24 is good . its flexibility and interface is outstanding #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet #### Cons Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied February 2025 --- ### Avoid this subroutine - Overall rating: 2/5 - Reviewer: Ross L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it made things harder not easier. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The design was very colorful and pleasing. #### Cons Navigation and use was awkward and time consuming. #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Replied March 2025 --- ### All Services under One Advanced Umbrella - Overall rating: 5/5 - Reviewer: Jesse D. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella. #### Cons I'm much OK with all modules it has, nothing to air for now. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success. Replied January 2025 --- ### My experience with Bitrix24 - Overall rating: 5/5 - Reviewer: Muna N. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated #### Cons What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. --- ### The overall experience was good. - Overall rating: 3/5 - Reviewer: Antonella S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience was good. I use it quite a lot, but it leaves me wanting more. Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros No limitations on adding more steps or status to the pipeline. Others CRM dont allow you to add more that 8 or 9 steps. Free Plan available which is perfect for small Business #### Cons Lots of basics options are blocked on free plan. For example for basic functionalities like basic roles and profile customizations, role customization. #### Vendor response Hi Antonella! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Replied January 2025 --- ### a powerfull crm - Overall rating: 4/5 - Reviewer: diego p. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros we use it as a crm, for our group of operator. we write down intervent number, done\to do with photos and attach #### Cons web app non very user friendly, app is better #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! Replied April 2025 --- ### Support have good knowleage - Overall rating: 4/5 - Reviewer: brian h. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am more and less new, but they are good to help us #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I get my solution and I can now work better #### Cons The support Waite time was the worst, took to long time #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Replied December 2024 --- ### Best tool for collaboration - Overall rating: 5/5 - Reviewer: Djaffar A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Very nice experience. We recommanded this product to many friends. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros CRM, collabortive tools and continous improvment and innovation #### Cons In CRM some features are slow to load information (like deals) #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success. Replied November 2024 --- ### All-in-one Management Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work. #### Cons Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users). #### Vendor response Thank you for your review and for choosing Bitrix24 as your all-in-one management tool! It's great to know that Bitrix24 has met your team’s needs in various areas. We are continuously working on improving the platform to ensure a smoother experience for all users. Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/?page=2) --- Bitrix24 Reviews, Pros and Cons - 2026 Software Advice