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Bitrix24 vs GUIDEcx
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.6 / 5
Value for Money
4.2 / 5
4.7 / 5
Customer Support
4 / 5
4.9 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
November 15, 2024
October 4, 2023
Pros/Cons
Pros
- Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly pipeline progress reporting tool.
- The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.
- Bitrix24 is a great CRM for advanced users and professional sales teams and marketers. For new users, it's important to highlight the learning curve to achieve the maximum results with this platform.
Cons
- I would rate it as a total garbage. The worst is that we are losing money every day because of it.
- And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them.
- They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. Your email bounce back no reports.
Pros
- The Support Team responds with lightning speed- they are incredibly helpful- and have wonderful senses of humor.
- Super excited to get rolling on using this with our customers. Start to finish the team has been great to work with.
- The layout of the projects and tasks is very nice, clean, and organized. Being able to invite a customer to complete tasks with you is an awesome feature.
Cons
- Loss of reportability functionality and lack of being able to connect linked projects.
- I have run into a few snags which all ended up being user error. The answer was there in front of me. I just needed the service team to point it out.
- GUIDEcx is a critical part of my job and I use it literally every hour of every day. There's no way I'd be able to manage all of our implementations/onboarding without this tool.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
