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Bitrix24 vs LionDesk

Bitrix24 vs LionDesk

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Overall Rating
4.2 (905)
4.1 (95)
Ease-of-Use
3.9 / 5
3.9 / 5
Value for Money
4.2 / 5
4.1 / 5
Customer Support
4 / 5
3.6 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
October 31, 2024
May 10, 2023
Pros/Cons
  • Pros

  • Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly pipeline progress reporting tool.
  • The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.
  • Bitrix24 is a great CRM for advanced users and professional sales teams and marketers. For new users, it's important to highlight the learning curve to achieve the maximum results with this platform.
  • Cons

  • I would rate it as a total garbage. The worst is that we are losing money every day because of it.
  • And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them.
  • They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. Your email bounce back no reports.
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  • Pros

  • I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price.
  • I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software.
  • I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX.
  • Cons

  • Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible.
  • Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list.
  • Faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos