Blackbaud CRM vs NetSuite

RATING:

3.5

(47)

Blackbaud CRM has 47 reviews and a rating of 3.55 / 5 stars vs NetSuite which has 1458 reviews and a rating of 4.14 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.5 (47)
4.1 (1458)
Ease-of-Use
3 / 5
4 / 5
Value for Money
3 / 5
4 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
March 26, 2024
March 28, 2024
Pros/Cons
  • Pros

  • I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.
  • The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.
  • Cons

  • Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
  • Adding to the frustration is that it looks completely different from the old version of the software.
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  • Pros

  • For my particular area of work, inventory management is great and is better than its competitors.
  • I really like this program better than sales force because it’s easier to Navigate set of the systems.
  • Cons

  • Jacked up prices, extortionist mentality, poor business practices, unprofessional support, machiavellian attitude sales doctrines, etc.
  • There are times when we bump into a defect, these defects will impact our business processes and users.
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Pricing Range
$
$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos