Blackbaud CRM vs QuickBooks Enterprise

RATING:

3.6

(48)

Blackbaud CRM has 48 reviews and a rating of 3.58 / 5 stars vs QuickBooks Enterprise which has 20239 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.6 (48)
Ease-of-Use
3 / 5
4.5 / 5
Value for Money
3 / 5
4.5 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
April 8, 2024
June 24, 2024
Pros/Cons
  • Pros

  • I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.
  • The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.
  • Cons

  • Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
  • Adding to the frustration is that it looks completely different from the old version of the software.
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  • Pros

  • I like the fact that it integrates with a bunch of other things and makes it super useful for invoicing.
  • It had great tech support, excellent documentation, and superb online help. A great product for a very wide range of businesses.
  • Cons

  • The update method and stability of the software is just poor. The file has to be repaired sometimes because it gets corrupted.
  • It can be a pain when you make a mistake and try to fix it. For some things, there are too many steps to fix the mistake.
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Pricing Range
$
$
$
$
$
$
$
$
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$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos