Blackbaud Financial Edge NXT vs Blackbaud CRM

RATING:

4.2

(166)

Blackbaud Financial Edge NXT has 166 reviews and a rating of 4.23 / 5 stars vs Blackbaud CRM which has 48 reviews and a rating of 3.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (166)
3.6 (48)
Ease-of-Use
4 / 5
3 / 5
Value for Money
3.5 / 5
3 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
March 12, 2024
April 8, 2024
Pros/Cons
  • Pros

  • The software is user friendly and super robust allowing non-profits ways to streamline accounting and keep the data integrity.
  • Interfaces with our Fund Raising software (Raiser's Edge, I am equally thrilled with that too, and mostly for the same reasons cited herein).
  • Cons

  • Once blackbaud lures you in you are trapped, then they raise the prices , sometimes by three times the original amount, and your company suffers.
  • Unless you have a tech department willing to invest time into the api it is hard to do your own in depth analytics out of the box or connect the software to other systems.
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  • Pros

  • I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.
  • The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents.
  • Cons

  • Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
  • Adding to the frustration is that it looks completely different from the old version of the software.
Read all user reviews
Pricing Range
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$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2021

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6 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos