Bloomerang is a pleasure to work with! Their customer services is topnotch.

Bloomerang is an excellent donor management tool for our team. After careful research of many options, Bloomerang stood out for its ease of use, library of video tutorials, and functionality. It was easy to set up and has been integral in growing our development pipelines.

Every once in a while we run into a feature we wish was available. Our team is able to quickly open a ticket with the technology team at Bloomerang and many times the feature can be added!

Bloomerang really helped to organize our donor relationships. All of us knew who spoke to whom and the financial background of the donors. We didn't have to have the donor repeat information because everything was logged in the system. We could also put our efforts into those who had a connection to our cause and the financial means to donate more if asked.

I was a part of selecting Bloomerang for a nonprofit I worked for. It was midline for cost and midline for options. That actually met our criteria. We didn't have any experience with donor software so we wanted something intuitive and easy to use. That's Bloomerang. I really liked the donor search because we could evaluate a person's capacity to donate. That helped us to be intentional with our efforts.

I would imagine that the options offered are not as robust as some other platforms however, we never used a donor software before and this was more than we needed. So we felt we could grow with the program.

Bloomerang makes it possible for us to keep up with our donations and track our communication with donors which is a huge plus. It's easy to run reports and get accurate information to use in writing appeals and impact reports.

Once we got it set up, Bloomerang is easy to use and makes it easy to keep up with our donations and donors. The Dashboard feature is helpful because it shows our retention rate and new donors immediately.

The integration process was a nightmare. We had been using Quickbooks and Salesforce. When they were combined we ended up with thousands of duplicate constituents. Bloomerang was not able to filter those effectively for us, and we spent weeks going through thousands and thousands of accounts to clean up our data. We really didn't feel we got the support we needed during the integration process. There are some email features that we wish we had with Bloomerang, like personalizing in the subject line and auto-responder. We've also had times when two different employees will contact customer support and get two different answers to the same question or will get an answer that proves to be incorrect. We haven't been able to do single entries for donations--we still have to enter in Quickbooks and Bloomerang. I feel like there are things we could do with Bloomerang that we're not doing because we don't have a highly technical person on staff to figure it all out.

Diappointing.

Great work from the implementation team.

We have been on Bloomerang for 2 weeks. So far, I have learned that:The Bloomerang interaction dropdown is all donor facing - there's no way to describe interactions with students except "other" - and the menu can't be changed. There's no ability to pre-load brand guidelines (logo, colors, font) that would pre-populate letters & emails For events, there's no way to show sponsors or honorees on an event page. It requires self-hosting - which costs us $$ for web design services. On Kindful events, I can't set up discount tickets - I was told to set up A SEPARATE EVENT for free tickets, which is ridiculous. I can't change the order of ticket types without deleting and re-entering them (this is minor).There's also no way to track non-fundraising event attendance, as for one of our workshops. They can't have a $0 ticket. Even in the Year-End Tax Receipts webinar yesterday, when the presenter pulled up the template for that very letter on Bloomerang, it wasn't set up as he recommended but had to be customized. It seems like nearly everything in this program requires a workaround, and that it really is entirely a donor management program and not set up for constituents.