I love the look of the software - the dashboard, the profiles of the constituents. I like the lifetime giving chart and the level of giving - hot or cold. I love the reminder to call first-time donors.

The learning curve for reporting and getting the information that you need out.

From start to finish Bloomerang is an excellent software. Customer support is highly responsive, training is extensive and free, handles event tracking, grant tracking, major gift fundraising, contact management, donor segmentation, reporting and filtering, mobile app, and integrates with multiple third-party apps. The user interface is sleek and graphic-heavy. Constituent and gift visibility is superb.

Donor retention, donor cultivation, moves management, strategic plan goals and the ability to track progress against goals. Ease of use, graphical user interface is colorful and elegant. Displays highly useful information right where you need it.

They Bloomerang customer support team and the tech team are very responsive and always making improvements based upon customer feedback. One niggly problem is that you cannot email to multiple email addresses for a given constituent. You can store them, but it will only email to the primary email. Also, you can't report on and download multiple emails for a given constituent. With many married couples who are together in a single record (not a household) there are often several different emails.

I think there were a few things in the demo process they could have shared with us, especially about the form.

This review comes from someone very new to Bloomerang, but not new to the implementation process of databases. This product is very intuitive and easy to use on the back end. It has some great features and I'm excited to fully implement it for our organization. There team has been great to respond to requests and they offer some excellent webinars and education for fundraisers.

This was not said at all in our demo process, and I failed to ask, so I wanted to share the information with those going through the selection process. They only have one donation form and it is not very pleasing to the eye. If you want to make any changes to it (font, setup, changing it to monthly only form) you must have experience with HTML code. Something I do not have experience doing. The best practice for monthly giving is to have it's only form, and unfortunately this is something we won't be able to implement because of the HTML coding requirement. Also, their email service is great but not automated in any way. So if you're planning to have a new donor welcome series of emails you must do it manually they do not have any email automation. We're now looking into MailChimp to possibly use for email automation.

Bloomerang really helped to organize our donor relationships. All of us knew who spoke to whom and the financial background of the donors. We didn't have to have the donor repeat information because everything was logged in the system. We could also put our efforts into those who had a connection to our cause and the financial means to donate more if asked.

I was a part of selecting Bloomerang for a nonprofit I worked for. It was midline for cost and midline for options. That actually met our criteria. We didn't have any experience with donor software so we wanted something intuitive and easy to use. That's Bloomerang. I really liked the donor search because we could evaluate a person's capacity to donate. That helped us to be intentional with our efforts.

I would imagine that the options offered are not as robust as some other platforms however, we never used a donor software before and this was more than we needed. So we felt we could grow with the program.

We switched to Bloomerang as an organization around a year ago. This program is intuitive and user friendly. The transition between programs was flawless and simple on our end. The data is well organized and easy to access. Our previous program required chatting with a representative every time we needed to create a report - however this program is easy to use and we've rarely had to use the chat feature! The times we've used the customer service chat have been fabulous. The people are friendly and very helpful! The training is excellent. We love how it tracks our fundraising goals and how simple the online donation form was to create. I also enjoy using the email blast feature - this has helped us reach out to our supporters in a new, easy way!

I honestly don't have any suggestions at this point. This program is better than we hoped for.

CEC was brand new to fundraising when I arrived and having a true CRM with donate page and payment processing functionality was the primary objective. Tracking gifts has been easy as has reporting. The moves management structure and tools ie notes, interactions , task reminders are excellent. Working on an import currently to begin engaging with alumni. Have had excellent support throughout. I also like your many webinars.

Intuitive and easy to deploy, like the interface with its plain language and clean, clear graphics and look/feel of the site. Easy data entry. Easy to schedule reports. Customer support is excellent. Donate pages easy to set up once workarounds were developed for our environment.

CEC is unique in that it is like 9 separate orgs under one umbrella. Being forced into one name on our donate pages was a challenge but we were able to find a workaround, although it was clunky and time consuming to do. The donate form isn't the most attractive and I don't like being forced into those impact statements. Understand why they are there but as a public charter school it's harder to devise such one to one menu options. In fact it encourages/trains people into transactional fundraising mentalities away from the importance of relationships and story.

Bloomerang is easy to use for the majority of people, but you do give up some customization options to get that ease of use. I think its a good database for smaller organizations, especially ones that don't have the staff or the time for a database administrator.

Bloomerang is very easy to use and very easy to set up, they also have a ton of resources and videos so if you can't figure something out right away, you'll be able to figure it out soon. The interface is very simple with all the options on the left hand side. The dashboard gives a lot of good data and its very, very easy to build either custom reports or use their canned report templates. Imports are also very easy. Household records are only counted as 1 record against your limit, which is nice.

The donation pages leave a lot to be desired. There's only a few things you can edit or customize unless you self host and know how to code html, css and java-script. The dashboard on the home page isn't customizable either, though it does give pretty good data by itself, it would be better if it were customizable.

Great control over how I set up and manage the database to meet most fundraising needs. Love the best in class reporting functionality; they are doing stuff no one else is doing in that realm.

Easy to implement. Great customer service. Robust reporting features. Great user interface. Best in class features. Just upgraded email marketing features!

Not a lot of options for online fundraising campaigns (vs a regular donation page), and online forms are limited.

The great thing about Bloomerang is that you can look at the profile page and see what interactions you have with a person/organization on one page.

It is very important that we capture data on our customers/users/donors/supporters and Bloomerang allows us to do that.

Inability to modify the survey templates provided Inability to make changes to our own templates we have created. Not getting newer/different email templates on a regular basis (annual)

Our previous system was outdated. Bloomerang helped to step up our fundraising game in many areas.

Ease of use, easy to train, helpful customer service, visually appealing, custom reports

Limited capabilities on tribute gifts, hard to search constituents outside of name without building a custom report

Perfect. Bloomerang is exactly what my team was looking for and continues to grow and improve daily.

This software is extremely user-friendly. Everything is explained in pop-ups, videos, articles, and by the support team. The system could be picked up and used by anyone on our team.

I wish there were add ons like social media listening or text to give. I also wish there was an app. But these features would cost more, and the low cost is one of the best things about this product!

Overall experience is fantastic!

This software has transformed our fundraising capabilities. We can do so many things we could not before, including, but not limited to, track campaigns, search database, target donors and track pledges, set-up fundraisers and send email blasts and newsletters.

It takes a little while to get the hang of designing reports and templates. But it is user friendly.

Having bloomerang has allowed us to be able to have all of our data in one place instead of having multiple spreadsheets in various places. It helps when finding information for potential donation requests and providing back up. I like that all employees can access information for all of our constituents in one place so we can tell who talked to who and when. It has helped to streamline many of our functions.

The ease of use of the software, getting to the necessary information is very easy. I also like the on-demand tutorials, this allows the user to reference something they don't know how to do and watch a live example. I also like the support chat feature, you never have to wait very long and they always assist with finding the best option.

The only feature that I struggle with is that you cannot use the event registration feature if there is no payment. I know they can fill out a form that we can add to our website, but there should be a way to allow the use of a registration form without payment.

We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system.

In the time that we have used bloomerang, we have appreciated a number of things about the software. The interface is extremely user friendly, we see regular product updates, there has been excellent customer service and communication, and the customer support through the chat interface is absolutely fantastic. Data has been easy to manage, reports are easy and reliable, and the ability to send beautiful emails, integrate with our website, and manage campaigns through the system is a real game changer for our organization. They worked hard with us to implement integration and onboarding in a reasonable time frame as well.

Occasionally, I will run into a more advanced feature that I'd like the system to do, but it's a rare occurrence. The one thing that I really wish bloomerang had was a more robust event ticketing function. The current interface doesn't do everything we would want to do, such as discount codes, and there are generally too many limitations to be able to use bloomerang for event ticketing.

Love it. This is the third nonprofit that I changed over to Bloomerang. Well worth the money.

The best part of the software is that it is so user friendly. I've used Razors Edge, Donor Perfect, Salesforce and a variety of other products - I now call those products my dinosaurs. They made updates on antiquated database software increasing the number of steps one had to take to get a report, add a new donor or create communications. Bloomerang is quick, user friendly and easy to use. I also really appreciate the great customer service. They respond quickly and are always very helpful.

Some of the templates in the email section look old. I wish they had a better graphics designer on board.

In one word- easy.

My favorite feature of Blooomerang is their customer service. It's fast and so so helpful. This software is capable of a lot, but sometimes its hard to recognize of understand what you can make it do. Most things have obvious buttons or functions, but sometimes you can edit or twist those functions to best serve your organization, and it sometimes is not obvious how to do that. But if you contact customer support, they can solve any problem quickly, and if they can't, they go and figure it out and get back to you. It's amazing! I've never had such consistently positive interactions with tech support services, and I really appreciate that most about this software.

It's a very specific fault, but the fact that we can't add interactions or notes to a household so it shows up on all connected accounts. It has to be however many separate accounts that show up under one feed. An example of when this can be frustrating is when an entire household of four attends an event, and we want that to show up on their timeline, we have to go in and add that interaction to each individual account. It would save a lot of time if we could make one interaction in the household that shows up in each account- adding one interaction over creating four separate ones.

I love Bloomerang and use it on a regular basis. I no longer hesitate to look up information or turn to Bloomerang for help. Because I had so many issues with our previous database, I found myself dreading having to use it and/or figuring out a different way to gather the information I needed.

My company used Raiser's Edge for many years before switching over to Bloomerang and that was one of the best days in my working career. I love that we can immediately get a sense of a donor as their page comes up with the Giving Summary and Level of Engagement. I also appreciate being able to quickly see what the latest, largest, first, and lifetime giving is at a glance. Pulling reports, mailing lists, and financials is very user-friendly, too. Having trainings available to return to for refreshers and references is very handy. Using Bloomerang has been a game-changer for me in keeping track of donor information and then having the ability to compile that information in almost endless ways.

The most time consuming part of Bloomerang that feels a bit clunky is the creation of households. It requires data entry for one of its members, a new constituent record for the other member of the household, and then going back to create a household and link the two donors. It feels like there could be an easier way to get that information and create those relationships without so much back and forth.

As a one-person development department, I have to manage multiple tasks and Bloomerang has been the best way to streamline, track, report our inputs and, most importantly, make sure we are implementing adequate donor cultivation and stewardship.

I love the ease of use, the extensive training opportunities, reporting features, interaction tracking, email that connects to donor records, and the dashboard where I can look at our progress and tasks every day.

I wish the donation page was easier to customize. I'd like to add more imagery and thank you messaging. It would also be nice if there were more email templates.

I love Bloomerang. I've used it as a one person Development Team for a couple years and for the first time in our organization's 45 year history we are able to track gifts without a messy spreadsheet. We now have added a team member who is finding it easy to dive in with all the great on-demand trainings they offer. I look forward to using more of Bloomerang's tools now that we have a little more capacity.

Bloomerang makes it super easy to track donor info and run reports to manage your fundraising data. The team is great--warm, wonderful people who understand nonprofit fundraising needs. Their frequent webinars are excellent to keep you up on new trends, ideas, and sharing best practices and their on-demand classes on how to use the database are extremely helpful.

Importing interactions from our custom program software can get tricky and often results in duplicate accounts that we later have to try to clean up. And I wish there could be prompt for monthly recurring gifts that made it easier to enter them, rather than having to look them up and add each payment--there's got to be an easier way for this once a recurring gift is set up.

We have been very satisfied.

The web-based interface is fantastic. The evolution of flexibility and email marketing agility is not growing as fast as our organization's ability to maximize it. But, at this price point, Bloomerang has proven to be a very useful mechanism for volunteer engagement, donor development and stewardship, and for developing reports to enable us to better steward our donors and increase the number of donors overall..

Bloomerang is a little clunky. As we have gotten better at using it, our end-user satisfaction has lowered. We know more and want to be able to do more. For example, navigating in and out of email templates and copying and searching for past templates used is slow and multi-step, requiring back to the beginning navigation. Online forms development and email creation are somewhat "clunky".

We have loved Bloomerang since our conversion 18 months ago. The fact that they continue to add features and request input from customers is great. Highly recommend the solution for other small organizations.

The ease of use and cloud-based platform make this solution the perfect donor management system for our small nonprofit ministry. We love the key features and the team is terrific.

Since it is a "newer" solution, it isn't as feature-rich as some long-time industry players, but that also means it isn't overly complex, which is a plus for us.

We are in the midst of transitioning some of our processes so that we can really thrive, but I've been surprised that -- thanks to Bloomerang -- we have been able to survive with two less fundraising staff. (You might not want to tell your boss that part!) If you are working in the typical non-profit where you wear so many hats you can't count them all, I strongly recommend that you look into Bloomerang to help you be efficient and effective...and actually enjoy working with your fundraising system.

We're coming up on a year of using Bloomerang, and if it's possible, I love Bloomerang more every day. First, it's easy to use, and there are so many awesome "live" links and features--they've really designed the software to make fundraising work easier! It was designed by fundraising experts so "thinks" like a Development Director, and it helps our small staff spend our very limited time well. Second, reporting and query are a million times easier and more straightforward than with our previous software. We actually trust the results now! And my last "most favorite" thing about Bloomerang is the dashboard. I didn't think I would use it so much, but the fact that it has so many "live" links has made us watch our progress week-to-week, month-to-month and now, for the whole year. Wait! I have to include the AWESOME people (sales, conversion, support, developers, even) who have been there every step of the way. They're super knowledgeable, great communicators, and always friendly and helpful.

To get the quality that I want when I change out our receipt text monthly, I have to work in the html code behind the letter merge function. That takes a little longer and is more tedious than I'd like, but even there, the system makes it much more simple than receipting in our previous software. I should also add that I wish I knew Bloomerang as well as I do now when we started conversion to it. We would have made better choices, but again, I can see how our conversion manager really worked behind the scenes to save us a lot of headaches!

We are a small shop and need to be able to minimize the time we spend managing the data side of the house so that we can be out meeting with our donors and focusing on donor acquisition. I feel like Bloomerang allows us to manage our data in a user friendly, functional way so that we can focus our time on raising money. My background is major gifts and I have limited technical skills with database management, but Bloomerang is so user friendly that I am able to pull reports, produce lists, upload data, process gifts and acknowledge gifts with ease so that I can focus on utilizing the MOVES management aspects of the database to move our donors through our donor pipeline.

I'm a development professional and my background is high level database work. In my new role I'm having to delve deeper into database management and I'm so happy we have Bloomerang. For the most part I can navigate and produce what I need on my own. However, when I get stuck the customer service of Bloomerang is beyond measure. They are always so friendly and kind, they listen to what I'm trying to do and understand my needs. They help walk me through how to do what I am trying to do, so I learn how to do it on my own moving forward. I honestly can't say enough about their customer support. They also have great (and very relevant) webinars.

The thing I struggle with the most is the usability of the letters and email functions. Formatting is tricky and there seems to be limitations to being able to move images around etc. It always ends up taking me longer to produce a letter or email than I anticipate because I have to play around with the formatting so much. This is the one part of the software that doesn't feel as user friendly.

I often recommend Bloomerang to my peers. For me, it is the best fundraising decision we have made. As Finance Director, I am also tasked with fundraising efforts. I have fundraising experience as an employee with a variety of non-profit organizations including Junior Achievement, a county hospital, United Way, a community foundation, a community mental health center, and now at a community action agency. While each organization has had their own nuances, the systems I have helped purchase at each pale in comparison to Bloomerang. It is by far the best software I have used based merely on its effectiveness, ease of use, and ability to guide the fundraising growth of our organization.

As a non-profit organization we are constantly having to have multiple employees help with the fundraising initiatives. We have found this software to be very user friendly. I am able to train staff to use it in a very short amount of time. Having an effective tracking database has been critical to good donor communications. The integration of the email functionality has definitely added value not only to our fundraising efforts but also our communication efforts in the communities we serve. Bloomerang is the very foundation we use grow our donor base. It also easily lets us see how we are doing with our efforts year over year. I also easily created reports to help guide our board of directors and our Executive Director for meetings with particular donors.

It would be nice if there were a few more 'stock' reports that generated.