From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.