From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Our audience often chooses text communication over phone calls and emails. Implementing Cadence allows us to efficiently reach out and communication with our students throughout their entire life-cycle; from recruitment through alumni. It allows us to easily send large volume texts to specific groups: orientation, career fairs, etc. We've implemented various texting communication strategies that has helped us reduce our melt (students lost from date of application to date of start).

Integration and implementation were super-easy. It took very little to get us up & running. I love all the features: segments (allowing us to target a subset), group account (allows multiple staff to monitor the replies for an event, i.e. orientation), smart messages. If I had to pick 1 or 2 items, it would be: Support - the friendliness and responsiveness of everyone in the organization and also the fact that the team continues to work on ways to improve the software - adding new features that make our jobs more efficient.

I'd love to see smart messages implemented for all accounts and not just for the group account. We'd love a way to sync our cell phone number so that outbound calls appeared to be originating from our Cadence virtual number (this might be a phone carrier enhancement and not something Cadence can control).

The ability to connect with 1-3,000 prospective students on a daily basis has been mission changing for our institution. Messaging lists are easy to build, messages are slick to send, replies are easy, and usage data is easy to retrieve.

I wish there was a way to send recurring messages — but I’m told it coming (soonish!...)

We have been able to increase our response rates to solicit action. Getting information to our customers so much faster and much more cost effective.

Cadence was extremely easy to set up and use. Great customer service. Sales team was pleasant to work with. Client lead is so responsive. Tutorials are excellent. Videos especially.

I made a recommendation and the tech team implemented it within a month. I really haven't discovered weaknesses.

Exceptional.

Ease of use by multiple users, shared inboxes, smart messages, campaigns, etc.

Love everything about it compared to our last texting platform. It is the most expensive platform we looked into.

We have loved working with the Cadence team and the product. The Mongoose employees are super helpful and fun and kind and the product is 100%. We love it.

We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence!

I cannot think of anyting negative to say. Honestly!

Cadence is a wonderful tool for engagement and building relationships with students. It is easy to use and the customer service is top notch. I've talked up Cadence to my colleagues so much and shown then the usefulness in such a way that we adopted a whole College approach. Our students love receiving these texts. We've been able to work with the team at Cadence in a way that we've implemented several best practices which have helped us tremendously.

Cadence has a user friendly interface which allows ease of integration into overall plans for integration into the larger schematic of communication. The interface allows for necessary tracking in order to produce data that show which messages work best and when. What I like about Cadence is that it doesn't necessarily take extra time to utilize the platform on the daily. Rather, Cadence is a part of the daily routine and seamlessly integrates into management of contacts. The ability to group, segment and prioritize has been a lifesaver. The platform allows for quick succinct messaging to our students in a manner that doesn't bog down or cause inefficiency.

There aren't a lot of cons with Cadence. When there is an issue the team is quick to respond to help find a workaround or a solution. I hate that links get filtered but that's not an issue with the software-but rather with the carriers. I would like to see more options for native integrations. However, overall I'm quite pleased with Cadence.

Overall, they have a great team with great overall customer service. My technical requests/questions are responded to and answered, usually, the same day. I am highly satisfied with the use of this product and they seem to have new upgrades/features on an annual basis that make their platform more intuitive and that much easier to use.

This software is incredibly easy to implement and begin using right out of the box. The shared inbox feature has been incredibly helpful as well as the ability to text several students at a very personalized level. Minimal training is required due to it's easy-to-understand platform. It has been very reliable and integrates easily using secure data transfers (automated) so you can be sure your communication remains as strategic as possible.

Something that should be improved upon is the deduplication process. For example, if I manually text a student and add only their first and last name, the text goes through just fine and it manually adds that record. However, when that student comes in thereafter with more data to add to their record, the import on that record will be blocked altogether and the original (manually entered) record will not be updated. This is because there is no student ID assigned. My assumption is that record is only updated based on student ID. Since the phone number exists in the system, it will not allow any other records to be imported with the same number.

Mongoose Cadence is a product that I would refer to anyone in Educational Management. The ease of use with the product allows our organization to have different departments work inside the software in mass texting silos that are separate and organized. Users of all ages find the product comfortable to use. The inbox so closely resembles an email inbox that training is almost not needed! The deployment of the product and the integration set-up with our CRM worked seamlessly with no delays. Cadence is truly our secret weapon with how efficient, organized, and timely we can be in our communications with our audience.

There is not much to complain about when it comes to the ease of use within Cadence, however, I do wish that Cadence could have better organization within the software. More specifically, I would love folders to organize targets (a way to create a unique audience based on criteria that is dynamic) and segments (a static audience that is one and done). I would also love the ability to delete a segment. As an administrator, I am unable to delete a segment that is years old. Only the creator of the segment can delete it, which includes users who no longer work for our organization, and so we are "stuck" with the segments in our product with no way to get rid of them OR organize/archive them. These are very small complaints, however, as the pros of the product highly outweigh these cons which are more our preference in how we wish to organize the space.

Overall, I have loved being a partner with cadence! Their customer service is fantastic and has genuinely made an incredible impact on communicating with our students. When Email seemed to get lost in the muck more than ever, cadence has allowed us to break through and build a relationship with the students.

One of the things that I enjoy most about the software is sending smart messages. Often, we want to notify students about an event, gauge interest, or anything in between. However, it does take quite a bit of time too sit there and respond to hundreds of messages even if it's a simple yes or no question. Having the ability to set up an automatic response and then monitor anything that comes in after that makes it much easier for myself and others. also, the ease to create a segment and message our students quickly and effectively

One of the things that I wish was a bit easier with our software Would be importing a new class of students. It's not as seamless as I would hope it would be. It does restrict the number of students that we can bring in. For example, we can't import more than about 10,000 students. Hence, we have to be cognizant of the report that's being generated because if it's too many, then the report will just stall out. Our student's information is not up to date.

Cadence has been wonderful to work with from the very beginning. They're kind, witty, and willing to answer questions as needed. In terms of third parties we use they're THE BEST at customer service and satisfaction. Wouldn't trade this software for anything else!

This software significantly increased our ability to text prospective students. Our team was already texting but from their personal phones. (Yikes!) This allows our team to send texts en masse on the fly, track the success of calls to action, and more. Even our least tech-friendly team member can use this with ease! Or, less hand-holding than usual. ;) We love Cadence and have recommended it others often!

There's just a few edits I'd make to the interface. I would LOVE if we could "assign" templates and segments to specific users. It's sometimes cumbersome for them to see allllll the options when we have 26 users. I think it would clean up the program a bit!

As a College that has been using the product since Fall 2014 it has made communication to students easier and has made our staff happier. Texting has been a very popular form of communication for incoming students and the staff love how fast they can respond to students request whether from the dashboard for the application. As a supervisor it makes file review for the staff much more manageable and with the integration with our CRM it is a product I push to renew each year.

I like that the dashboard is easy to use and navigate. From an administrator's standpoint the features help with reporting, organization and keeping the staff on track. The ease of use and notifications to your email or to the app rank very high with me.

I would love to send to more than 1000 students from a list but that has not hindered our experience.

Our experience at Carroll University has been remarkable. So much so that our average retention rate for first to second year students opted in for texting is 97% where it is 53% for those opted out. At Carroll we are excited to continue to partner with Mongoose with using Cadence in the most effective ways possible.

It is invaluable to reach a student when you need to and have them respond in a timely manner. I used Cadence in our effort to ensure every student submitted COVID test results prior to arriving to campus for the fall. Along with all of the academic/campus related reason we utilize texting on a regular basis, COVID presented many opportunities to use Cadence and resolve concerns.

I can't really say there is something I don't like. Maybe that you can be notified of a new text on your device with notifications from both your email and Mongoose app. But, even here you are able to have these settings notify you or not. Some new users seem worried about notifications, but in the end, there is nothing wrong with knowing you have received a text and can take next steps to assist.

We are able to reach students faster. Our students would much rather respond to an email than a text. It has decreased our processing times and increased our transition rates.

This product is easy to use! Our students love the personal interaction and we are able to obtain responses quickly and process faster!

I dislike that each department is its own silo. It would be much easier if contacts that I load would travel to other department accounts so we aren't all repeating the same upload process.

Cadence has really modernized the way we communicate with students. Ultimately our end goal is effective, efficient, meaningful communication and, quite simply, Cadence delivers all of that and more. The platform is very user friendly and the response rate from students has been excellent.

The platform is very user friendly and the response rate is excellent. I really like how many data fields can be uploaded about each Contact. I love the Segments feature and use it to reach targeted groups. Customized templates make it easy when I need to send a lot of messages.

I wish I could see Sent and Archived messages on the App, like I can on the desktop version. I also wish there was an way to look up the texting history with a Contact.

Overall, I've had a very positive experience with Cadence. The team behind the product has been wonderful to work with. My client support lead, [SENSITIVE CONTENT HIDDEN], has been extremely supportive. Other staff have been a great support to our own IT team as we implemented FTP.

I appreciate that Cadence allows me and my team to connect on a personal level with each contact we make yet have the ability to make that connection with many folks at the same time. This is crucial for us as a school - a positive personal connection is often the foundation of a trusting relationship.

At times I had a hard time manually importing data into Cadence. I shared a bit of feedback to the team that certain aspects of the manual import were difficult and the team immediately started asking more questions about my feedback. They cared about what was difficult and wanted to make it better. Soon after those conversations, there were changes made to the manual import process which alleviated most of the difficulties!

We've been able to meet prospective students where they are as opposed to sending yet another email that students won't read. We're able to build relationships faster than ever because of students know they have a real person on the other end of the line.

Integration with Slate was seamless and if I ever have a question it takes fifteen minutes for our account representative to get back to us. Cadence has allowed us to engage our prospective and current students like never before!

It would be nice to be able to view reports right in the browser rather than exporting them.

I love how fast they respond to requests, questions, etc. Budgets are stretched thin and every dollar counts, so it is nice to spend our money with a group who cares about our success.

Cadence is very easy to use and convenient. The app makes it so easy to get and respond to texts without having to be at your desk. Also, the scheduling feature helps with future planning and makes it much easier to remember to connect or send event reminders.

My only problem currently is updating incorrect numbers across the system. It would be easier if there was also a way to update a contact's information across all teams instead of having to go into each team to update a new phone number, etc.

I have nothing but positive things to day about Cadence-- both in terms of product, company, and customer support. They are easy to work with, highly efficient, and very helpful.

Cadence/Mongoose's texting software has been a true game changer for us in our office, as well as at other divisions around campus. We currently use it in Admissions, Student Accounts, Financial Aid, and the Center for Student Success. Students' response rate is high and their engagement is much more significant than with email, calls, and even social media. It's a great product for higher education.

Still working on integrating with some CRMs, like Slate, but they release updates regularly so I am sure it's not too far behind.

The customer service with Mongoose and Cadence has been exceptional. Any time I've had an issue the customer service team has gotten back to me with an update quickly.

The ease of using Cadence has been such a blessing to our office. We have a lot of turnover in admission and the training process for Cadence is as easy as it gets!

I think the auto-update segment feature should be available to users and not just administrators.

Scheduling the messages within a time frame to be able to make sure you have covered all your communication within the day and it being sent out at a specific time with no concern. Also, being able to add attachments and emojis to the messages so that they may be more personalized.

Not being able to search by phrase for find specific messages.