--- title: "CallHub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CallHub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CallHub is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/callhub-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inside Sales Software](https://www.softwareadvice.com/crm/inside-sales-comparison/) / [CallHub](https://www.softwareadvice.com/nonprofit/callhub-profile/) / CallHub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/callhub-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/callhub-profile/alternatives/) # CallHub User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 251 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 142 reviews (57%) - 4 stars: 79 reviews (31%) - 3 stars: 22 reviews (9%) - 2 stars: 6 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - I generally like the app that allows me to use CallHub from my phone, which makes campaigning and other calls feel more natural. - I think Call Hub is an excellent and highly effective tool for managing and optimizing outbound calling campaigns." - the seamless transition between calls is a nice feature that helps me stay in the flow when I'm making hundreds of calls. ### Most mentioned cons - The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables. - I found the reporting features somewhat limited, making it harder to customize insights and analyze campaign data effectively. - Sometimes due inactivity of 2 mins makes the app not work properly, it used to freeze and i had to logout completely and log in again. ## CallHub customer reviews Showing reviews 1-25 of 251 (page 1). ### Callhub is a great tool for organizing! - Overall rating: 5/5 - Reviewer: Brenda P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Callhub is very user friendly backend and front end, out users really enjoy using the system to make their calls and send out their text messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Callhub is great for making calls and sending out text messages to large lists of contact ID's. It serves the purpose of what it was ment to do. Great costumer support. #### Cons The text replies that are saved when creating a peer to peer campaign need to be very short in order to be ssm and many times the text replies that the org has need to be longer. #### Reasons for switching to CallHub The cost and features such as broadcast messaging and being able to make calls from the tool, prompt only allowed messages. --- ### Callhub Review - Overall rating: 4/5 - Reviewer: Amna N. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with call hub was good. Overall. It was a good place to be able to make phone calls on a larger scheme and was straightforward to follow and keep track #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it was easy to use, straightforward and got the job done #### Cons It would lag on occasion, but other than the one or two calls it would just hang up on, no big issues --- ### Still rocking with CallHub - Overall rating: 5/5 - Reviewer: Bill R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I am used to the platform so I navigate some of the minor issues fairly easily. Overall, I have always been happy with Callhub. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a great platform and I love that you guys keep improving it. I was really excited when I saw the mobile app for agents brought online. #### Cons When you are creating a campaign, then realize that you haven't yet uploaded the new contact list or the voicemail file or added the mew agent, you have to migrate away from your current screen. You have to almost start over creating the campaign. There should be an autosave that allows a campaign in progress, to save. And you should be able to upload other assets while creating a campaign. The mobile app for agents needs to be improved. #### Reasons for choosing CallHub I don't understand Twilio. It requires more of a learning curve than I am willing to invest. #### Reasons for switching to CallHub The NGP VAN political platform does not have the full suite of services that I needed, it's not very intuitive and there is a lot less flexibility in how you work on projects. --- ### User-friendly System - Overall rating: 4/5 - Reviewer: Daniella D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find CallHub to a useful application for telephonic campaigns. I’m currently using it for a project I’m working on with a nonprofit organization. I’ve been able make contact with my target demographic successfully using this tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CallHub is a great tool to use for outreach campaigns. You’re able to contact a large segment of your target population rather quickly. It also has a function that allows you to practice making the outbound calls prior to using it in a live scenario. #### Cons I am new to user, so I’m still getting acclimated to using CallHub. I noticed a dial pad to call out, but I didn’t notice a button to place the outbound calls once the phone number has been entered if I am trying to reach someone in particular. The system automatically places the calls to the population you’re looking to reach though. --- ### Plewsed customer - Overall rating: 5/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience is great. This is way more affordable and easier to access than the other services on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is a big deal for me. The customer service is amazing and the quality of the calls and text I send out are good. #### Cons The process of getting account approved. It took too long for me to be able to send text messages through my account. I'm still waiting. --- ### Easy to get your call group up and running - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I felt it was easy to teach volunteers quickly and was easy to sign in and get started #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Quick turn around between calls #### Cons It was more with the set up of the questions. Some pertinent questions were lost if their answer did not follow the script - for address and email confirmation --- ### Great idea and an efficient tool for phone banking - Overall rating: 4/5 - Reviewer: Nicole L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It saves time when CallHub dials multiple people at the same time and gets to a person who actually picks up the phone. #### Cons The phone app doesn't work, keeps crashing on me. And some people said they can't hear me that well but I'm not sure if it's the browser or my computer. --- ### Election Campaign - Overall rating: 5/5 - Reviewer: Ann-Marie M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it! It was very effective in helping to make calls and interact with other the callers during the election campaign. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is user friendly. I enjoyed using it. #### Cons Having to sign in and out was a bit frustrating. It took some time to get back to the page I was on. --- ### callhub review - Overall rating: 4/5 - Reviewer: maheen f. - Verified reviewer: Yes - Industry: Political Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it’s been good, easy to use good reception #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros easy to use, the reception is good. sometimes i think it repeats calle #### Cons repetitive music, sometimes calls just disconnected, or the occasional wrong number. --- ### It's great. Just use Chrome - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I thought it worked well. I've never done phone banking before, and outside of having to switch browsers, it worked just fine, especially with help from a more experienced user. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was mostly intuitive and easy to go to the next call. #### Cons Apparently, it doesn't work with Microsoft Edge. Most people use Chrome, but it should be acknowledged especially before you get on to use it for the first time. --- ### Premium features without the need for license commitments - Overall rating: 4/5 - Reviewer: Norman P. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One of the reasons why we continue to use CallHub is the flexibility to scale up and down as needed. The features CallHub provides to you are generally considered premium features on other calling systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed. #### Cons The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns. #### Reasons for choosing CallHub Five9 is just crazy expensive and not suited for an organization of our size --- ### CallHub Feedback - Overall rating: 4/5 - Reviewer: rich c. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent response and functions, works very well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Works very well, facilitates communication with clients in an appropriate manner. #### Cons Nothing comes to mind, in the time I've been using CallHub I have not had any issues. --- ### My call hub explained - Overall rating: 4/5 - Reviewer: Rick P. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Need more drop down menu items. Ease to use. Possibly of multiple scripts to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automatically calls. No look ups. Ease to use. No hassles #### Cons Sone phone numbers no longer exists. Burner phones etc --- ### My Experience with CallHub - Overall rating: 4/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I had a good experience with CallHub. I was able to successfully connect with people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked that it provided a script for me to use. It made it easier to talk to people I do not know. #### Cons I did not like that I could not hear if the phone was ringing. --- ### Tammy Hagar - Overall rating: 4/5 - Reviewer: Tammy H. - Verified reviewer: Yes - Industry: Political Organization - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it is actually pretty handy simple to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Clear calling the beep is nice not to loud #### Cons Takes a little long before u hear someone --- ### Call hub is great - Overall rating: 5/5 - Reviewer: Rickie-Lee B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My expierence with call hub was great it’s real easy to use and I’m glad a script can be provided to follow for calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was simple and easy to use, I love that a script can be included and that everything is easy to follow and it’s easy to track the number of calls made etc #### Cons The call music - I would rather silence or to pick my own music --- ### Not too shabby - Overall rating: 3/5 - Reviewer: Jamaica B. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the most part CallHub provided a seamless experience, allowing me to move from one call to the next with ease. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of having the next calls lined up for me without having to dial the numbers in myself made for a smooth experience. #### Cons There were times where there was no sound to indicate a call was being made and others when a very loud, overstimulating ringing would happen when I was placing a call. The silence left me confused as to whether or not the technology was working and the ringing made it hard to focus. --- ### brief encounter, seems good - Overall rating: 3/5 - Reviewer: Chris Q. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Getting started was intuitive. Overall easy to use and seems customizable. #### Cons The call quality wasn't great and the UI felt a little flat/ static. --- ### Great experience calling clients - Overall rating: 5/5 - Reviewer: Luis G. - Verified reviewer: Yes - Industry: Political Organization - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great for both experienced and inexperienced users! Easy to learn and use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access and straightforward ability make calls with details of each client easily viewable and prompts easily accessible. #### Cons Ability to choose or assign campaigns has to be approved by a manager whom may or may not be available. --- ### Quite a Useful Tool - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it for 5 years and it's a very helpful tool for getting volunteers together to crush phonebanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user experience for agents is great, very streamlined. The smooth integration with Nationbuilder is essential for us. Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down. #### Cons The fact that the page refreshes every time you add a new question or event, or reorder them. It makes the process of setting up a new campaign arduous and as an admin it's a headache. Also the fact that you need to go through every single edit page to save changes. Making cloning and editing previous campaigns easier would be great. --- ### Simple Effective System! - Overall rating: 5/5 - Reviewer: Jo A. - Verified reviewer: Yes - Industry: Political Organization - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have used CallHub for two campaigns and have found it very easy to learn and teach. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! Simple directions to follow and plenty of time to take down notes. #### Cons Could have a nicer user interface and better call waiting tunes :) --- ### 2025 Provincial Election - Overall rating: 5/5 - Reviewer: Sonia D. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great app. Would definitely us this app again. Easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy to use. User friendly. The clip of choices was great. #### Cons Sometime system was slow. Not sure if it was internet connection or to many users on the app at the time. --- ### Great service! - Overall rating: 4/5 - Reviewer: Secret W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been good, the service serves its purpose, helping us to reach our goals #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of sending messages for the ministry #### Cons It seems that is costs us more to send a message #### Reasons for switching to CallHub There were too expensive to purchase crefits --- ### Ease of use - Overall rating: 5/5 - Reviewer: Susan J. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoyed how easy it was to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it protects our privacy and is secure. #### Cons I don’t have anything critical to share. --- ### Chris callhub review March 8 2025 - Overall rating: 4/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Political Organization - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience, minor room for improvement #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Efficiency to move from one caller to the next. #### Cons Background music in between songs was very loud! Please give a option to reduce noise or just eliminate music entirely. After hanging up the noise was jarring. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/callhub-profile/reviews/?page=2) --- CallHub Reviews, Pros and Cons - 2026 Software Advice