CanadaHelps
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Most Helpful Reviews for CanadaHelps
1 - 5 of 20 Reviews
Alistair
Verified reviewer
Higher Education, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Another Home Run for CanadaHelps
The CanadaHelps team has been an incredible partner and a significant resource for our charity. They are personable, responsive and capable. We feel privileged to have a partner that truly "gets" the charitable sector, understands our challenges and promotes our causes.
PROSModern, intuitive, powerful, backed by a technical and customer service team that is second to none.
CONSThe Opportunities tab has lots of room for development as a recurring grant management tool.
Reasons for switching to CanadaHelps
We had been early adopters of Silent Partner. It was getting old and clunky. It had been taken over and improved by Sumac but, as delighted users of the CanadaHelps charity platform, we wanted to leverage its benefits into a new DMS. Further, we were able to do a historic (20 year) data conversion into the DMS.
Vendor Response
Thank you for leaving a review Alistair, our Product Team always appreciate your thoughtful feedback. We are so happy to hear that you regard us as a partner and the feelings are mutual - we look forward to our continued partnership!
Replied September 2021
Roxanne
Libraries, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
CanadaHelps DMS review from The Children's Book Bank
I was part of the planning and the beta-testing of the DMS. It was a fun experience and really great to be a part of this new feature of CanadaHelps from the start.
PROSSo far the DMS has been very helpful for our team to organize and execute fundraising campaigns - including the MailChimp integration. We also like being able to process a cc donation, issue a tax receipt and know that all the information is already logged into our system.
CONSIt would be nice to have a monthly payment feature for the DMS - the once a year payment can be hefty, especially for smaller organizations. There are still some bugs - duplicate contacts from importing our original lists. But over time these kinds of bugs get worked out.
Reasons for switching to CanadaHelps
We weren't using Sumac enough and it was not terribly user-friendly, especially when it came to pulling contact lists.
Vendor Response
Hello Roxanne, thank you for taking the time to leave us a review. We're happy to hear you found the DMS helpful for organizing and executing your fundraising campaigns. We have noted the demand for monthly payment options and are looking into ways to make the DMS more accessible in this regard. Thanks again for leaving your feedback.
Replied November 2021
Maude
Non-Profit Organization Management, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
CanadaHelps helps itself
My experience with CanadaHelps has been that I feel that they help themself more than they help our organization. Their automatic grab of a portion of any donations to the organization doesn't help us at all. Once a year, they 'share the wealth' with organizations that push their giving platform. However, if they can afford to do that once a year, they could reduce/eliminate their fees to organizations by asking for donations to their platform as other platforms do. We are moving our fundraising to another platform altogether.
PROSIt is a trusted name in fundraising for Canadian non-profit organizations. As such, Canadians, as a whole, trust it to be legitimate site to donate to various Canadian organizations.
CONSThe customer service was completely lacking. Any attempts to reach customer service have resulted in poor response.
Vendor Response
Hello Maude, We are sorry to hear you have not had a good experience. We try our best to resolve any difficulties charities have. If you have any outstanding issues or specific concerns, please let us know at info@canadahelps.org or (877) 755-1595. In regards to fees, we charge 2-5% for donation processing, (including all other fees such as credit card etc.), depending on the type of donation. We try to be as transparent as possible about the fees and they go towards helping to sustain CanadaHelps so we can continue to provide charities with affordable access to online fundraising and educational tools. Occasionally, we run promotions to support giving in Canada such as a 1% top-up etc. We're sorry we didn't meet your expectations but we wish you all the best in your future fundraising!
Replied January 2024
Kimberley
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Quick customer service
Sending out our newsletter to over 1400 people is easy and efficient. This is much improved from the system we were using before.
PROSThis software is easy to use. It makes sending out our quarterly newsletter fast and efficient. Responding to donors from the Donor Management System is a breeze as is the ability to customize letters. I would highly recommend the CanadaHelps system to colleagues.
CONSIt can be difficult to customize reports and the information I have to sift through is very extensive.
Reasons for switching to CanadaHelps
We wanted a product that we could use for multiple uses. Donor management, mailings, custom group emails, accounting.
Vendor Response
Thank you for taking the time to leave us a review Kimberley! It's great to hear that we're helping to make things like donor communication easier for your organization and that you would recommend the DMS. We have heard your feedback and improving the reports is in the pipeline! Thanks again for this feedback.
Replied September 2021
David
Defense & Space, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Guild of the Royal Canadian Dragoons
We looked at commercial software and we stumbled across the DMS after asking CanadaHelps if they knew of a a provider. Perfect solution for our charity given those who work for us are located across Canada. We needed something simple to understand, cloud based and flexible.
PROSEase of use, cost, flexibility and support .
CONSTook a little while to become comfortable using it - takes time to learn anything!
Reason for choosing CanadaHelps
We looked at commercial software and we stumbled across the DMS after asking CanadaHelps if they knew of a a provider. Perfect solution for our charity given those who work for us are located across Canada. We needed something simple to understand, cloud based and flexible.
Vendor Response
Thank you Dave for leaving a review. We're proud to be serving Canada's charitable sector. We look forward to continuing to support you and the Guild of the Royal Canadian Dragoons.
Replied October 2021