CanadaHelps

RATING:

4.4

(23)

About CanadaHelps

CanadaHelps offers simple fundraising solutions with an all-in-one fundraising system; from flagship customizable donation forms, to peer-to-peer and events management, as well as a donor management system to bring it all together. CanadaHelps fundraising tools are purpose made for Canadian charities, and we have been serving the charitable sector since 1999. Let CanadaHelps do the heavy lifting for your charity, no matter the size of your organization. Our solutions help charities raise more, accept many types of donations, and automate the administrative work associated with fundraising donor management. Do things faster and better to free up time for what matters: your mission.

CanadaHelps Pricing

All pricing includes all DMS features, access to our extensive online learning materials and phone/email support. Custom Training and one time data cleansing/migration costs not included. Pricing based on number of contacts, see website for more details.

Starting price: 

CA$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Donation Forms that are easy-to-use, customizable and take care of tax receipting and "thank you"s automatically.
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CanadaHelps Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for CanadaHelps

1 - 5 of 22 Reviews

User Profile

Alistair

Verified reviewer

Higher Education, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Another Home Run for CanadaHelps

The CanadaHelps team has been an incredible partner and a significant resource for our charity. They are personable, responsive and capable. We feel privileged to have a partner that truly "gets" the charitable sector, understands our challenges and promotes our causes.

PROS

Modern, intuitive, powerful, backed by a technical and customer service team that is second to none.

CONS

The Opportunities tab has lots of room for development as a recurring grant management tool.

Reasons for switching to CanadaHelps

We had been early adopters of Silent Partner. It was getting old and clunky. It had been taken over and improved by Sumac but, as delighted users of the CanadaHelps charity platform, we wanted to leverage its benefits into a new DMS. Further, we were able to do a historic (20 year) data conversion into the DMS.

Vendor Response

Thank you for leaving a review Alistair, our Product Team always appreciate your thoughtful feedback. We are so happy to hear that you regard us as a partner and the feelings are mutual - we look forward to our continued partnership!

Replied September 2021

Roxanne

Libraries, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

CanadaHelps DMS review from The Children's Book Bank

I was part of the planning and the beta-testing of the DMS. It was a fun experience and really great to be a part of this new feature of CanadaHelps from the start.

PROS

So far the DMS has been very helpful for our team to organize and execute fundraising campaigns - including the MailChimp integration. We also like being able to process a cc donation, issue a tax receipt and know that all the information is already logged into our system.

CONS

It would be nice to have a monthly payment feature for the DMS - the once a year payment can be hefty, especially for smaller organizations. There are still some bugs - duplicate contacts from importing our original lists. But over time these kinds of bugs get worked out.

Reasons for switching to CanadaHelps

We weren't using Sumac enough and it was not terribly user-friendly, especially when it came to pulling contact lists.

Vendor Response

Hello Roxanne, thank you for taking the time to leave us a review. We're happy to hear you found the DMS helpful for organizing and executing your fundraising campaigns. We have noted the demand for monthly payment options and are looking into ways to make the DMS more accessible in this regard. Thanks again for leaving your feedback.

Replied November 2021

Arienne

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2024

CanadaHelps Review

PROS

I love using CanadaHelps. It makes communicating with donors and tracking donations so easy! It updates automatically. Processing offline donation receipts is simple and efficient.

CONS

Still learning the sendgrid part to CanadaHelps to ensure communication to others is simple. Running reports isn't as intuitive as I'd hoped (but that's not my expertise); however, mining through contributions can basically pull any report I need anyways.

Bruce

Fund-Raising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2024

Don't buy it!

75% negative. Phone calls to their help line often get pushed to email.

PROS

Donation processing as we are a small charity

CONS

Pulling reports is brutal. Rather than allow you full access to all critical fields, they decide which ones you can and can't access. What this means is you have to generate multiple reports then do the analysis yourself. I regret having leased this system.

Reason for choosing CanadaHelps

I thought it would be easy to use - nope.

Reasons for switching to CanadaHelps

Report running was fantastic but this software is not properly designed for charity work.

Robin

Education Management, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Great platform for non-profits

PROS

Canada Helps is a great platform to manage our events, fundraisers and online donations with ease. Love it!

CONS

If the processing fees could be lower, that would make it better!

Reason for choosing CanadaHelps

We cose Canada Helps because it's Canadian!