About CERVIS

CERVIS is a cloud-based volunteer management solution that caters to small and midsize nonprofits, associations, faith-based organizations and businesses. It helps users to manage the records for multiple volunteers.

CERVIS gives coordinators a centralized area to handle volunteer recruitment, coordination, communications and reporting tasks. Additionally, it can integrate with an organization’s existing website to support online registration processes that gather volunteer contact information and participation preferences.

Event management tools enable coordinators to define volunteer opportunity details, including an event's description, start and end times, location and more—then post the event on the website where vol...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of CERVIS

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(2)

2

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

June 2018

Michael from Habitat for Humanity

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great program for tracking Volunteers!!!

Great volunteer tracking software.

Pros

Customizability is key here, you can make this software do whatever you want essentially. set up multiple locations, make only specific location available for an individual. waivers are built into this software so you don't have to track the paper aspect anymore, the waivers can be 100% percent your companies. we also use this for community service workers as well. this is a great program hands down. geofencing is built in so that people are only able to check in when they are at the designated location which helps to prevent fraud. people can check in from phones and tablets as well a pc's. customer service is great as well, I've never had an issue to date and they have always been very helpful.

Cons

The cons are basically the limitations of the users, if you don't want to put the time into setting up and properly utilizing this reporting software, then it's probably not for you.

May 2015

Marci from Forgotten Harvest

Industry: Civic & Social Organization

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2015

Volunteer Manager Review of CERVIS Volunteer Mgt. Software

Pros

CERVIS truly does everything you need it to do to manage, track and coordinate thousands of volunteers. It is the backbone of what I do as a Volunteer Manager. It is extremely user friendly. I have always received excellent customer support in a timely fashion as well. It is also very affordable!

Cons

I really don't have any complaints or things I don't like. The only thing I can think of is you may find at first that some of your volunteers may have a bit of confusion with the Reservation Code feature. You will need to give clear instructions to them on its use. We have been using this feature for over a year now and most volunteers find it user friendly. It allows you to "reserve" volunteer slots for a group and have the volunteers in that group pre-register and fill out their profile on-line, thus saving you and your team a ton of data entry!

March 2021

Melissa from Habitat for Humanity of Kansas City

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

Functionality

2.0

March 2021

Volunteer Management

It was average. This system would be fine for smaller organizations but is not intended for an organization with thousands of different volunteers and hundreds of different opportunities for volunteers.

Pros

The features we liked most about the software was the reservation feature and the ability to create as many shifts/locations that we needed We were able to have different "point persons" for each reservation which was nice as many companies and organization have different leads for different departments.

Cons

The system is lacking in the customizability arena. There were a lot of items we could not customize such as different fields we wanted to be added unless we wanted them added to the whole system. The reporting on this software is less than desirable, especially for a large organization with thousands of volunteers. We were not able to drill down into data at all with this system to better understand our volunteer base.

October 2016

Camellia from Habitat for Humanity of Northwest Metro Atlanta

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Habitat for Humanity of Northwest Metro Atlanta Review

After buying and utilizing CERVIS in February of 2016, our office noticed a significant increase in volunteer recruitment and retention. After only eight months of use, the office was able to integrate not only the development department with the system, but our family services and construction departments as well. The first year of implementation went smoothly, and we are looking forward to another year even more skilled with using the system. Keep up the great work!

Pros

The reporting, data-capturing, and noticeable retention rates after buying CERVIS have been immeasurable to our office. CERVIS has made the volunteer coordinator position one of management with it's hands-off structure for the volunteer coordinator, and more hands-on for the volunteers, making them feel more in control of when they volunteer.

Cons

Volunteers have a more difficult time using the system because of all the little steps it takes to register for events.

June 2017

Camellia from Habitat for Humanity of Northwest Metro Atlanta

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

CERVIS has been a game-changer in our office in how we handle our volunteers, programs and more!

We are able to turn volunteer coordinating into volunteer management utilizing this system so volunteers can look at opportunities and volunteer on THEIR time rather than us telling them about opportunities that are in OUR time.

Pros

We love the reliability of the customer support team, the features and how much we get to save compared to other volunteer management systems in the market.

Cons

The ease of use for volunteers who do not use the system daily needs work on. We get our most complaints from volunteers who do not like how many steps it takes to register for a volunteer opportunity.