We had transitioned from donorsnap as I was being on bordered as our affiliates' first Development Officer, the Volunteer Coordinator before me set up the transition and I have since taken over. It is easy to you and I can look up information in a second, it's like having my own personal google for our constituent base. I also really appreciate how much it reduces time while tracking volunteer hours by being able to add more than one constituent at a time to a volunteer activities, since I split my time between development and volunteer management.

I check Charityproud every morning after my emails, it's a part of my daily routine. It gives me insights into what is really going on at our nonprofit, who is actively engaged, how much funds we are receiving, where we are in relation to our goals and more! As the Development Officer and interim Volunteer Coordinator, I love that I can upload data on our volunteers and donors (who often overlap). It is incredibly intuitive and there are video or resources for every aspect of the software. It has made our mailings easy and volunteer tracking efficient. Charityproud offers so many functions, I am still learning news ways to track information after two years!

The only issues I have ever had with Charityproud are when I do not know how to utilize a function, but the resources are very helpful and I can usually figure it out.

It has been nothing but great. In fact, it has been superior. I don't like to reach instructions or manuals and having a point of contact that I can email and get a same day, often within a couple of hours response, is invaluable to me. My contact, [SENSITIVE CONTENT HIDDEN] has been patient and attentive and even responded on a weekend when we were in a terrible jam and was able to solved our issues. That is what I call customer service.

So far, I like the event and online integration and donation pages. They make it super easy for donors on our website and easier still for me on the backend to track those donations. I like the dashboard view and am learning my way around the reports but like what I see so far. I am looking forward to working in the mailings and constant contact area as well. I know there is so much I have not explored but I am anxious to see the true power of the program.

I am the least fond of the help section. Whenever I type something in I just don't seem to be able to get an answer. That is another reason I am so thrilled with the live support via email. I have never failed to get an answer when I needed one.

No donor management system is perfect, but having the CharityProud Customer Support team on hand makes this one better than every other one I've used. Any confusion in using the platform is so manageable considering I have experts who will respond to me so promptly and so helpfully every time I have a question. Every Support Team Member deserves a raise!

What takes CharityProud to the top of my list is their customer service. Several times now, when I've hit a wall in setting up a feature, I've sent an email in desperation to the Support team at CharityProud. The first time, I didn't expect to receive a reply, or expected to receive an unhelpful link a week later, as is common from software support teams. The first time, I received a call to my work phone within 30 minutes (my number was in my signature but I didn't even think to ask for a call back). The CharityProud support manager said "I was just writing you an email but it was a bit complicated to write out, so I figured I'd just give you a call!". She walked me through the problem I was having so kindly (the mistake was from my own misunderstanding) and happily wished me luck. Since then, I've again emailed when I've hit a block, and always received truly helpful, personalized responses within a matter of hours from the team. I haven't experienced customer service like this in a really long time. Hands-on support like this makes softwares like this worth it. I'm a CharityProud loyalist from here out.

I have tried several donation management softwares throughout my work in nonprofits, and each of them has their quirks. It seems that each software never exactly fits the needs of what we're trying to accomplish. The UX of CharityProud can be a bit overwhelming, there are so many options and features and settings, it's not as much of a Plug & Play service. The benefit of this of course is that there are a lot of customization options, and once you learn how to use its features, it adapts fairly well to our specific needs. I think the UX will continue to improve as they streamline all of the features they continue to add.

Although the customer service and training departments are very helpful, the software is challenging to use when trying to analyze data or customize the donor experience. Having previously utilized Blackbaud products, the learning curve on Charityproud is easier, but the options available are not comprehensive.

The software has a simple and uncomplicated look and feel. It is not overly technical or difficult to use the basic functions.

Overall, the software cannot be customized to the level that is truly beneficial. The reporting options are limited cannot be altered to produce more detailed analysis. The software also has limitations on its document creation and landing page designs. The options to customize are limited and difficult to use. More customization ability is needed in many facets of the software.

The team at Charityproud has been an absolute DREAM to work with! I love that they are local to Charleston. The product gives me what I need without being overwhelming. I'm able to connect grants and pledges to donations easily. It also allows me to keep all of my applications, budgets, attachments, grant terms and key email communication within the Grant Record. This was especially helpful during our recent audit. I will take CP's personal customer service with a phone call or email from [SENSITIVE CONTENT HIDDEN] ANY day over the online chat mess offered by RE. Nothing beats a live human! [SENSITIVE CONTENT HIDDEN] is flexible and won't give up until an acceptable solution has been offered.

Ease of use -WAY less clunky than RE which I used and was trained on in my last job; great customer service with [SENSITIVE CONTENT HIDDEN]; the company is highly responsive to client needs - multiple times, they have created functions for us if it was something needed by others; GREAT pricing; Stock Reports are super easy to use. Good video library for additional training.

You don't quite have the household name of some of the bigger players like Arreva, Raiser's Edge, etc. This doesn't bother me but it does bother my boss.

Our experience has been smooth from start to finish. There was nothing "promised" during the sales process that wasn't delivered as expected once we signed on the dotted line. In fact, the team was very honest about what could and could not be accommodated, which we appreciated because that is better than being told "yes" for something which really cannot happen. Our account rep, [SENSITIVE CONTENT HIDDEN], is truly amazing. She was extremely helpful during the onboarding / training phase, and continues to offer top-notch support. We are very happy that we chose CharityProud as our CRM system.

The product had almost all of the functionality that we were looking for, and is extremely intuitive to use. We needed a considerable amount of customization in order to accommodate the tracking of our various constituents, and the CharityProud Team came up with the right solutions for us. The upfront training was superior, as is ongoing support.

There is no calendar integration feature which we are hoping will be added soon.

Our main goal was the conversion of donors to volunteers and vice versa. We also wanted an easier way to manage and track donors, volunteers, our partner families' sweat equity hours, and our family selection process.

Everything is streamlined into one platform! All of our staff use this software and it's easy to navigate. Reporting is simple and it's not a lengthy process to review and compare donor and volunteer data.

Since we have been with Charity Proud from the beginning, we've been able to provide feedback on ways to improve things as we go. It uniquely fits with Habitat for Humanity affiliate needs and they do a great job of listening and implementing new segments to enhance functionality.

Phenomenal. I have recommended this software to everyone I know in the non profit sector. I've been in development and fundraising for nearly 10 years and have used lots of different CRM software and CharityProud is by far the best I've used. The implementation was quick and easy and our customer service representative, Jessica is so wonderful and timely in getting back to me when I have questions. She truly goes above and beyond to help and spends time to make sure things are perfectly clear.

This software is incredibly user friendly and has a lot of great features. It's inexpensive as well but the thing that I'm continually impressed with is the customer service. If there's something that I have a question on, I know I can get an answer almost immediately. We've had the charity proud team develop several custom reports for us and they had it done within days. I'm so impressed with how quickly issues are resolved (even though we've had basically no issues). I also love how easy it is to issue acknowledgements, integrate with our website and the P2P function is wonderful.

Some of the reporting features are hard to figure out, most of this is just getting used to what CharityProud names certain things but that's becoming easier to figure out with time.

Easy to implement and use system with great features and fits our needs well. Comes with convenient reporting, and easy help references right in the relevant places within the software. Plus if you ever get stuck, the customer service is excellent! This was a very needed upgrade for us, and I have appreciated it daily since!

Can't think what to put here. Really. But am required to input something so this is it!

Overall I do not regret using CP or the experience I had with the employees.

The support from [sensitive content hidden] and her willingness to hop on calls very immediately! Not a lot of software service companies that offer that level of one-on-one support.

A little slow moving and hard to sync with other nonprofits softwares. Not a super simple user interface for the constituents and people we had use to fill out forms or sign up for events.

Charityproud is a visually appealing, easy-to-use software for tracking nonprofit donation and fundraising efforts. The setup and ongoing customer service are high-quality. This software has streamlined how we manage donor information, track contributions, process payments, and organize events.

I do not have anything I dislike of this software

I have been very pleased with CharityProud overall! Working at a small organization and on a one person development team, I was overwhelmed by the possibility of not only choosing new software but learning it and teaching it to others. I am thankful for CharityProud's customer service (shoutout to [SENSITIVE CONTENT HIDDEN]!) for all of their support throughout the implementation process and beyond! Two years in, I am still able to reach out to our representative with any question and can expect a quick and helpful response. Recently, Charityproud even saved our affiliate money by helping us to combine services with our email marketing. I appreciate Charityproud's overall attention to detail and concern for the organization they serve.

CharityProud was built with nonprofits like ours in mind - which I love! It's user-friendly and comes equipped with helpful hints and video tutorials built into the software. Before CharityProud, my affiliate did not have a working database. Now we are able to register volunteers online, accept donations online, and easily launch fundraising campaigns and events. It's also super easy to run reports on donations and volunteer data for presentations to board members. Our data was integrated quickly without any issues and the customer support throughout from CharityProud was invaluable. Now that I am two years into using the software, I am really seeing the benefits of being able to to track data. I can finally set fundraising goals based on data and understand our community of support even better.

Overall, I think there are a few kinks that just need to time to be worked out that could help with the overall smoothness of the site. I think one area for improvement involves the ease of accessing processed volunteer documentation such as waivers that hold emergency contact information. When trying to access emergency contact info from the completed waiver, our construction coordinator has to login into CharityProud from the URL (no mobile app) and click several buttons before accessing this information. I feel like this could be streamlined better, or maybe I'm misunderstanding how to make this easier to access for him while out in the field. I do think a mobile app component to the software would assist with these issues.

We are very happy with our choice to covert to Charityproud. We like supporting local businesses and have found the Charityproud team to be easy to work with and open to suggestions. About a year after we converted to Charityproud, we hired a new [SENSITIVE CONTENT HIDDEN]. In an effort to help get this person familiar with the system, we asked the Charityproud team to come out and provide an overview to the new hire and those of us who had been trained the year prior. What we discovered was that everyone learned a great deal from this refresher training. After having a year to work with the software, many of us had very different questions than when we were first trained. It was also a great time to work through some scenarios in real time. I suggested to [SENSITIVE CONTENT HIDDEN] that the company build into its package, a one-year refresher training.

We love the standard reports and find the dashboards extremely helpful to see where things stand at a glace. The software is very intuitive and easy to use. I don't hesitate to log in from my office or on my mobile device to find donor information or add a note to donor file. Our former software was so cumbersome that I often avoided the chance to use it as a resource.

The volunteer component does not include all of the tracking features we need for daily volunteers versus event volunteers buy we are hopeful this will be an expanded functionality at some point.

Charityproud provides a safe, easily accessible, reliable CRM system that exceeds the needs of small shop nonprofits. Whether our staff is trying to check a donor profile note from their cell phone on the road or managing gift acknowledgement from the office, Charityproud meets our needs. I really cannot emphasize enough the genuine relationship Charityproud staff builds with their nonprofit clients. They want to understand the challenges we face and work to create technology solutions to anything we bring to them. They are a tremendous asset to our organization as we seek to cultivate and grow our donor base.

Charityproud is an excellent donor database/CRM system that will save all nonprofits (and especially small nonprofits) time and money. It's very user friendly and intuitive in its functions. Donor profiles are easy to setup and manage. Donor engagement is a little time-intensive to setup, but is a vital tool for this software. Events are easy to manage. The survey function of this CRM is a big asset to smaller organizations that may not otherwise have access to survey software that easily integrates with their donor profiles. Customer service is second to none and goes well above and beyond any other CRM software company in the market today - our account manager is accessible, relatable, efficient, and genuinely cares about our work. We can build a real relationship with the Charityproud team, not wait for hours on a generic help phone line that wastes time.

The reporting function of Charityproud has been a little challenging for us. Part of this is because of poorly organized data that is a result of a lack of good data management at our organization historically and has no bearing on Charityproud's software. But it is sometimes difficult to export large quantities of raw data from Charityproud in a way we can work with in Excel for data analytics. I firmly believe most of these problems we've encountered would be resolved if our organization had cleaner data. We've also found the gift acknowledgement letter templates in Charityproud are a bit limiting as we've sought to create more graphic, dynamic gift letters for our donors with a minimal marketing budget. We've never encountered a problem we couldn't work around with the Charityproud team.

It has been fantastic. If I ever need help, have questions, or run into problems, I can email my contact and she usually gets back to my within an hour. If there is something I struggle to understand she will hop in a zoom call and walk me through it. It is easy to use, customer services is amazing, and I think it is a great product.

I love that I am able to create fundraises on this software as well as track my volunteer hours. I send out newsletters, to different people within my system. I love that I can create profiles for our partner families and codes for them to use for their sweat equity.

I am unable to go in and log back hours myself. I have to create a spreadsheet and email it to chairty proud, and then they will input the data. It is so helpful that they will do that, but I would like the option to do that myself.

We are able to capture more inclusive donor data and eliminate multiple data entry points. This allows our mailings and e-communications to reach a larger audience. With more inclusive data we're also able to segment our donor population as needed.

The software is able to provide consistent management of various projects within one system, alleviating the need for multiple systems. CharityProud allows for customization within the system to meet the needs, and changing needs, of our non-profit organization. This was extremely important during the COVID pandemic as we needed to move to new ways of donor engagement. The system also provides improvements based on user needs, and continues to update and create new features.

Some of CharityProud's terms and data entry options are not intuitive to the user. The main dashboard/screen contains multiple use options, and can sometimes be overwhelming to the user, especially new users with limited donor data knowledge.