CiviCRM software


20 reviews(4.0/5)
20 reviews(4.0/5)

CiviCRM is a cloud-based, open source constituent relationship management (CRM) system developed specifically to address the needs of nonprofit, civic sector and association-based organizations.

Because CiviCRM is open-source, it’s highly customizable and free to use and develop. CiviCRM offers a variety of tools such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, communications and bulk email and more. CiviCRM stores all data, contact information and event history at one central place. Individuals can sign up for their membership, renew subscriptions, make donations, receive notifications and more. CiviCRM offers 40+ reporting templates to create custom reports.

CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems, and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish.

Supported Operating System(s):
Linux , Web browser (OS agnostic)

20 Reviews of CiviCRM

Showing 1 - 20 of 20

Start your review of CiviCRM

Click to start
  • Eitan from Westminster Economic Development Initiative

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Great Value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cost - our volunteer based organization is always looking for cheap solutions to complex problems. This coupled with ease of use makes a great software tool for non-profits.

    Cons

    Mass imports are painful to execute and time consuming. Existing reports are easy to replicate but custom reports are almost impossible without a consultant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    April 2018

    Specifically designed for a variety of Non Profits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The flexibility of working with a strong team that understands the business requirements gets the non-profit up to speed faster.

    Pros

    Great Business Rules, Forms and Integrations. The setup is complicated as the Non-Profit needs to understand its business processes. Being forced to understand what works and best practices is a significant benefit.

    Cons

    Be prepared to spend time on setting CiviCRM on the right path. The user interface is old fashioned compared to Program Management tools I'm used to for software development. Search is in the fashion of a database query rather than as a blob search. You have to know what you are looking for in a number of different areas rather than have the search self-develop,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rose from Vital Strategies

    Number of employees: 11-50 employees

    October 2017

    Used CiviCRM for donor database management as a part of a small non-profit

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Integral to operations as a small nonprofit almost entirely funded by donations/member support.

    Pros

    I loved how expansive the system was. I liked that I could use it as both a record of donors and donations etc. and as a way to process and track payments/money received.

    Cons

    It sometimes felt a little bit "clunky" and wasn't always all that intuitive. Running reoprts on internal data was a little bit too convoluted and required a lot of data cleanup up, but that being said, was still a great tool and invaluable to our operations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shirley from Florida Native Plant Society

    Specialty: Environmental

    Number of employees: 1 employee

    July 2017

    High functionality at low costs

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Very functional so long as you don't need something new

    Pros

    Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching)
    Highly functional and generally very easy to use
    Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc.
    Very good API
    Ability to fully get all data out of it

    Cons

    Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
    While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension)
    Sadly lacking documentation on creating extensions

  • Rusty from Jeannette Rankin Peace Center

    Specialty: Other

    Number of employees: 1 employee

    April 2017

    We have continued to use more features over time

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Good program

    Pros

    Flexibility. It can do almost anything for non computer people, that flexibility can also be a disability

    Cons

    It can be complicated. It has such flexibility that it can be daunting . Consultants can help but are costly.

  • Costa from Sinditamaraty

    Specialty: Associations

    Number of employees: 2-10 employees

    March 2017

    Long user, secure software, lots of features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really like to feel that CiviCRM is a successful free/open source software.

    Pros

    I like the fact the CiviCRM works nicely, have a lot of features I need and are integrated to my CMS.

    Cons

    Some translation to languages around still need, help everybody could help. Same to new payment methods to places different from Major markets.

  • Alex from Clearnote Fellowship

    Specialty: Churches

    July 2016

    A versatile but clunky CRM software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!

    Cons

    CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????

  • Jonathan from Lyons Digital Media

    Number of employees: 2-10 employees

    May 2016

    Our go-to for Associations and others

    Ease-of-use
    Quality
    Support

    CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

    Pros

    Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

    Cons

    It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

    Review Source: GetApp
  • Bryan from Uw-Madison

    Specialty: Higher Education

    May 2016

    CiviCRM is highly adaptable and able to fit our non-standard use case

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very active and helpful community around the CiviCRM. Lots of free intergrations.

    Cons

    I think it would have been very difficult to get the full value out of CiviCRM without Back Office Thinking to guide us. There is a lot of add ons and extensions that would be tricky to navigate for people coming to the product without expertise. It may be easier out of the box for more standard deployments but our needs were sufficiently different that we really did need a guide.

  • Chelsea from Kairos Earth

    Specialty: Environmental

    April 2016

    A wonderful experience with CiviCRm

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.

    Cons

    I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).

  • Karl from South Shore Networks LLC

    Specialty: Other

    April 2016

    CiviCRM is a great tool for campaign management

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    CiviCRM is free and open source, meaning the development is driven by a community dedicated to it's success. The community is fairly responsive and keeps an active release cycle as well as an extension community which build meaningful extensions to functionality.

    Cons

    Specializing in political clients, CiviCRM is not the most documented to reach these markets. However, I am working with others to expand this as I have personally tested several competing products and found CiviCRM to be the most versatile in this space.

  • Nicolas from IT Bliss, LLC

    Specialty: Corporations

    April 2016

    The best CRM for nonprofits, and it's free!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The depth and breadth of functionality is staggering, and the community provides extensions that enrich the product even more. The software is highly configurable and can be adapted to almost any nonprofit organization's needs. And if a feature is not there, you can always add it as the full source code is available.

    Cons

    Setup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring.

  • Detlev from Digitalcourage e.V.

    Specialty: Other

    April 2016

    CiviCRM: Big help for accomplishing our goals

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    - Very broad feature set
    - Open source: makes us independent from a single provider
    - large community: Several professional service providers, and many voluntary helpers made us solve any problem quickly

    Cons

    - learning curve: Due to the broad features and complexity we needed quite some time to fully understand the capabilities

  • Donald from Chintu Gudiya Foundation

    Specialty: K-12 Education

    April 2016

    Excellent package targeted for the Non Profit Sector

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is free, libre and open source. it is customizable and extensible and works seamlessly with the most popular content management systems. It has public support forums, chat rooms and issue tracker.

    Cons

    The software is free and open, you need to have the expertise (or pay someone) to install and customize it for you.

  • Fatima from Roll A Hippo Foundation

    Specialty: Human Services

    September 2015

    Quick-start CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more. Its extensible, open-source nature means its always evolving and can be adapted to your needs.

    Cons

    Like most CRMs, it does draw upon server resources--and since it must be integrated with your site, that means it's drawing upon the same resources as your CMS-based website. I wouldn't want to use it on budget shared hosting, which is unfortunately the kind of hosting most small non-profits have.

  • Rennie from The Wright Opera House

    August 2015

    Excellent CRM!

    Ease-of-use
    Quality
    Support

    We consolidated a range of spreadsheets into CiviCRM and use it for donor management and email management. We're growing into memberships and events now, and CiviCRM out of the box continues to meet our needs. We're not super technical, so there are times when we need support. The online documentation and community is responsive and helpful.

    Review Source: Capterra
  • Steve from Denver DataMan

    Specialty: Corporations

    May 2015

    Powerful Contact Management for Nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    CiviCRM is open source. There is no cost in getting started if you have the expertise yourself. There is also an excellent Eco-system of vendors that install, upgrade, migrate, extend and support CiviCRM.

    Cons

    Because the product is open source is lacking some of the features that other CRMs have. That said there is a large library of extensions and material on the Internet to help you make CiviCRM do everything you want it to.

  • Jim from Non-profit

    Specialty: Political Organizations

    February 2015

    Jim's review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Fairly easy and straightforward. Haven't had many problems once I got to know it.

    Cons

    I have had some trouble using the scheduled mailings feature. Once the mailing didn't go out at all.

  • Joshua from Joshua Duarte Development

    Specialty: Other

    February 2015

    Gives a lot of basic features in a CRM tool

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Best price, and meets a lot of needs out of the gate.

    Cons

    Lacks some advanced features, like advanced mailing list activities.

  • Parliament from Parliament of the World's Religions

    Number of employees: 2-10 employees

    March 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639