--- title: "CiviCRM Software Reviews, Demo & Pricing - 2026" description: "Review of CiviCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nonprofit/civicrm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / CiviCRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/civicrm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/civicrm-profile/alternatives/) # CiviCRM Review From $15/month Free version Free trial 2 plans Wondering if CiviCRM is right for your organization? Our Nonprofit CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CiviCRM 3.9 [(41)](https://www.softwareadvice.com/crm/civicrm-profile/reviews/) Pricing Starting at $15.00 flat rate per month ### About CiviCRM CiviCRM is the leading open source constituent relationship management solution built exclusively for the nonprofit / civic sector and association-based organizations. Because CiviCRM is open-source, it’s highly customizable, free to use and develop. CiviCRM offers all the tools you need such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, email and SMS communications and more. CiviCRM stores all your data in one central place and offers comprehensive reporting with more than 40+ reporting templates to create your custom reports. CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems, and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish. Above all, CiviCRM is backed by a strong community all around the world to do more good. Do you work for CiviCRM? [Manage this product listing](https://www.g2.com/products/civicrm/claim_requests/new?auto=true) Wondering if CiviCRM is right for your organization? Our Nonprofit CRM Software selection experts can help you in 15 minutes or less. ## CiviCRM User Interface ## Popular CiviCRM Alternatives Main Product CiviCRM 3.9 [(41)](https://www.softwareadvice.com/crm/civicrm-profile/reviews/) Ratings Breakdown - 3.49Ease of use - 3.95Value for money - 3.30Customer support - 3.91Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1477)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.51Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Givebutter](https://www.softwareadvice.com/nonprofit/givebutter-profile/) 4.8 [(872)](https://www.softwareadvice.com/nonprofit/givebutter-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.74Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) 4.3 [(620)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.28Value for money - 4.30Customer support - 4.16Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) 4.7 [(1287)](https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.58Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $125.00 per month Get Price Alternative Product [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) 4.6 [(938)](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.44Value for money - 4.59Customer support - 4.38Functionality Pricing Available upon request Get Price ## CiviCRM Pricing and Plans Starting price: $15.00 per month Free Trial Free Version CiviCRM $0.00 flat rate Plan includes: - Accounting Integration - Advocacy Campaigns - Case Management - Configure Settings - Contact Management - Contribution Management - Email Marketing - Membership Management - Report Generation CiviCRM Spark $15.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CiviCRM Features - Popular features found in Nonprofit CRM Contact Management Donor Management Email Marketing Event Management Fundraising Management Volunteer Management - More features of CiviCRM Access Controls/Permissions Accounting Integration ACH Payment Processing Activity Dashboard Activity Tracking Alumni Management API Assignment Management Attendance Tracking Attendee Management Badge Management Barcode/Ticket Scanning Campaign Analytics Campaign Management Communication Management Conferences/Conventions Contact Database Content Management Contribution Tracking Credit Card Processing CRM Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Demographic Data Discount Management Document Storage Donation Tracking Donor Discovery Donor Targeting Dues Management Electronic Payments Email Management Email Reminders Email Templates Email Tracking Event Calendar For Democrats Forms Management For Nonprofits For Republicans Gift Matching Management Grant Management Interaction Tracking Invoice Management Mapping Marketing Automation Member Accounts Member Communication Member Database Member Directory Member Portal Membership Management Membership Renewals Mobile Giving Online Forms Online Payments Payment Processing Pledge Management Receipt Management Recurring Giving Recurring/Subscription Billing Referral Tracking Registration Management Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Segmentation Self Service Portal SMS Marketing SMS Messaging Staff Management Survey/Poll Management Task Management Third-Party Integrations Ticketing Voter Database Web Forms Workflow Management ## CiviCRM Integrations authorize.net Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review iATS Integration rated undefined from -1 review ## CiviCRM User Reviews ## CiviCRM customer ratings - Overall rating: 3.9/5 - Total reviews: 41 ### Rating distribution - 5 stars: 16 reviews (39%) - 4 stars: 16 reviews (39%) - 3 stars: 5 reviews (12%) - 2 stars: 1 reviews (2%) - 1 star: 3 reviews (7%) ### Secondary ratings - Ease of use: 3.5/5 - Value for money: 4.0/5 - Customer support: 3.3/5 - Functionality: 3.9/5 --- ### Very flexible, free, but unfortunately also buggy - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered It's a tradeoff between being free and customizable and stability & security. If you just need something simple to get up and running this is probably not the best tool for you. If you need something very customizable and you have the technological knowledge to customize and maintain it or you can pay somebody to do it for you it is a nice tool. For most small companies it is probably overkill. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It's very flexible and integrates well with CMS systems (which is also a security issue). We've created multiple extensions for CiviCRM and made a lot of custom adjustments which is relatively easy to do. It's free and OpenSource and offers a lot of features. The CiviCRM volunteers/engineers I had contact with were very friendly and helpful, but given you don't pay for it you also can't expect and will not get enterprise support. It has a good API to retrieve and update data. #### Cons It's buggy. After every update there are things that break. We have a customer that has a lot of data (~1 million contacts) stored in CiviCRM and updates are always a nightmare which is why we only do it once per year. It takes me a couple of days to actually update the system and fix all of the bugs that occur during the upgrade and after the upgrade. The update takes a couple of hours and it never runs through without issues. With smaller instances the update usually works better and is done in a couple of minutes. You will need to to be a software engineer to maintain CiviCRM because you will need to be able to go into the code and analyze and fix issues yourself. I've also contributed back a fix to the CiviCRM core. There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing. That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked. This is not an uncommon thing to happen to Wordpress and Drupal sites. Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes. This is why we moved our CiviCRM away from the website to a separate server that is not accessible to the internet. --- ### A great option for a CRM if you have the staff to maintain the software - Overall rating: 4/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes. #### Cons It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved. --- ### Unusable product. Don't do it. - Overall rating: 1/5 - Reviewer: Bethany C. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered This is an absolutely awful product. Its not worth considering. If you're looking at it, I recommend looking at products former CiviCRM users have switched to! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This CRM has lots of capabilities, but honestly none I particularly like. No features are better than any other CRM I've used. #### Cons I genuinely dislike just about everything about this product--the UX and UI are awful. There is a completely unreasonable expectation that users will have time and expertise for extremely complicated customizations and processes. There are frequent errors that render the system unusable and are often unfixed for weeks. Do not choose this product. --- ### High functionality at low costs - Overall rating: 4/5 - Reviewer: Shirley D. - Industry: Environmental Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Very functional so long as you don't need something new #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching) Highly functional and generally very easy to use Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc. Very good API Ability to fully get all data out of it #### Cons Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee. While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension) Sadly lacking documentation on creating extensions --- ### Great general use database - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Still learning it, but it is a great tool for managing our volunteer and client database #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros Super flexible, can be used with nearly any type of data #### Cons it is not very user friendly / self explanatory #### Reasons for switching to CiviCRM Needed a modern database tool --- ### Decent open sourced CRM - Overall rating: 3/5 - Reviewer: Ashley M. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a free software program that can for the most part, make it do what you want it to do as long as you are experienced enough. If you have database experience with a limited budget, this would be a good route to go. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros CiviCRM is an open sourced database, so there are no fees or contracts associated with it, which is nice. If you have previous database experience, it can be pretty intuitive on how to use for donor management. Although there is no customer service as it is open sourced, there are several forums that are helpful. #### Cons The open source can be a double edged sword. While it is nice that you can build yourself, unless you have a developer/script writer on hand things can get complicated and messy quick. The reporting is alright, but does not do anything extravagant (unless again you have a developer on hand that can help you write more canned reports). The import feature works okay, but often times still creates duplicates. --- ### Not a product that I could recommend. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The problem I had with CiviCRM was more due to the organisation I was working in trying to adapt it for their own sector, rather than using something that was appropriate to their requirements and location. CiviCRM reminded me of a ball of thread that could tangle and loop back on itself very easily, and was almost impossible to unpick. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is adaptable to the requirements of the organisation. #### Cons This product isn't designed to be used in the sector that I was working in. --- ### Moved away from this for a simpler option - Overall rating: 3/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This was chosen before I got here and was universally recognized as very complicated and buggy. In going back into it for old records, I do like the theoretical capacity if you had the time to figure it out. #### Cons Complicated and open source is great if you're a programmer, but less helpful when you just need a program to do a specific thing. --- ### Specifically designed for a variety of Non Profits - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The flexibility of working with a strong team that understands the business requirements gets the non-profit up to speed faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great Business Rules, Forms and Integrations. The setup is complicated as the Non-Profit needs to understand its business processes. Being forced to understand what works and best practices is a significant benefit. #### Cons Be prepared to spend time on setting CiviCRM on the right path. The user interface is old fashioned compared to Program Management tools I'm used to for software development. Search is in the fashion of a database query rather than as a blob search. You have to know what you are looking for in a number of different areas rather than have the search self-develop, --- ### An open-source attempt to make CRM great - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hard to find a comparable in the open-source world. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It's an audacious attempt to make a CRM with no recurring fees while keeping the entire ownership of your data. #### Cons It's built on soon-to-be deprecated software, so investing in its deployment might be a little risky. --- Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/crm/civicrm-profile/reviews/) ## CiviCRM Popular Comparisons [DonorPerfect vs CiviCRM](https://www.softwareadvice.com/crm/civicrm-profile/vs/donorperfect/)[Givebutter vs CiviCRM](https://www.softwareadvice.com/crm/civicrm-profile/vs/givebutter/)[Neon CRM vs CiviCRM](https://www.softwareadvice.com/crm/civicrm-profile/vs/neoncrm/) [Compare All Alternatives](https://www.softwareadvice.com/crm/civicrm-profile/alternatives/) ## Other Top Recommended Nonprofit CRM Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **74** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1477) Recently recommended **71** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (89) Recently recommended **61** times [GiveSmart](https://www.softwareadvice.com/event-management/givesmart-profile/) **4.5** (211) Recently recommended **54** times Stuck Between Options? 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