All CiviCRM Reviews
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Jonathan
Verified reviewer
Internet, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed May 2016
Our go-to for Associations and others
CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.
PROSExcellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.
CONSIt's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.
Brian
Libraries, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2022
serves its purpose
Overall, it's done what we've needed it to do, reliably, for a long time.
PROSWe've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task.
CONSThis may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit.
Reasons for switching to CiviCRM
Need something with better/more options that fit our specific needs.
Ashley
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Decent open sourced CRM
This is a free software program that can for the most part, make it do what you want it to do as long as you are experienced enough. If you have database experience with a limited budget, this would be a good route to go.
PROSCiviCRM is an open sourced database, so there are no fees or contracts associated with it, which is nice. If you have previous database experience, it can be pretty intuitive on how to use for donor management. Although there is no customer service as it is open sourced, there are several forums that are helpful.
CONSThe open source can be a double edged sword. While it is nice that you can build yourself, unless you have a developer/script writer on hand things can get complicated and messy quick. The reporting is alright, but does not do anything extravagant (unless again you have a developer on hand that can help you write more canned reports). The import feature works okay, but often times still creates duplicates.
Youssef
Religious Institutions, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Great potential and features
The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.
CONSThe user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.
Reason for choosing CiviCRM
Civicrm was compatible with our server, was free to use and more powerful with its portfolio of features and customisability.
Shirley
Environmental Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2017
High functionality at low costs
Very functional so long as you don't need something new
PROSCost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching) Highly functional and generally very easy to use Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc. Very good API Ability to fully get all data out of it
CONSImport of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee. While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension) Sadly lacking documentation on creating extensions
Kitty
Verified reviewer
Public Relations and Communications, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2019
Pretty fantastic for doing the essentials
It's not a terrible software to have and allows you to carry out ticketing and patron service management at a fundamental level. Wouldn't recommend it at the higher tiered levels of with theatres/spaces that are more complex and demand more.
PROSWhile it is not the most integrated system, Civi's platform allows for the essential patron ticketing needs. The following being the strongest aspects: -Easily accessible patron accounts - Format is very fundamental in account management and ticketing management - Allows for seamless EOD reporting and comp lists
CONSHere are the biggest drawbacks that I have seen with this ticketing software: -It cannot retrieve events/reservations once deleted. The recovery process of anything really is very difficult with regards to patron and account management. - Very difficult to change seating arrangements once reservation is secured. - Can be cumbersome with the website interface and do not allow for intuitive browsing.
Richard
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
A great option for a CRM if you have the staff to maintain the software
Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data.
PROSI liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes.
CONSIt was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved.
Rusty
1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed April 2017
We have continued to use more features over time
Good program
PROSFlexibility. It can do almost anything for non computer people, that flexibility can also be a disability
CONSIt can be complicated. It has such flexibility that it can be daunting . Consultants can help but are costly.
Armando
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2021
On-the-go solution to manage elections campaign and manage data responses.
CiviCRM allowed me to manage as many as possible thanks to the registration forms, follow up with the CRM and customize your preferences. With the Reports module I was able to obtain voting statistics and focus on undecided voters. An agile solution of multiple applications. Connected to my Joomla Portal.
CONSI had problems connecting to my big data server to process the collected information together with other databases. Specifically Kafka.
Chelsea
Environmental Services
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2016
A wonderful experience with CiviCRm
I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.
CONSI've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).
Heather
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2020
Moved away from this for a simpler option
It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options.
PROSThis was chosen before I got here and was universally recognized as very complicated and buggy. In going back into it for old records, I do like the theoretical capacity if you had the time to figure it out.
CONSComplicated and open source is great if you're a programmer, but less helpful when you just need a program to do a specific thing.
Alex
Religious Institutions
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2016
A versatile but clunky CRM software
CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!
CONSCiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????
Nicolas
Non-Profit Organization Management
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2016
The best CRM for nonprofits, and it's free!
The depth and breadth of functionality is staggering, and the community provides extensions that enrich the product even more. The software is highly configurable and can be adapted to almost any nonprofit organization's needs. And if a feature is not there, you can always add it as the full source code is available.
CONSSetup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring.
Costa
Civic & Social Organization, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Long user, secure software, lots of features
I really like to feel that CiviCRM is a successful free/open source software.
PROSI like the fact the CiviCRM works nicely, have a lot of features I need and are integrated to my CMS.
CONSSome translation to languages around still need, help everybody could help. Same to new payment methods to places different from Major markets.
Karl
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2016
CiviCRM is a great tool for campaign management
CiviCRM is free and open source, meaning the development is driven by a community dedicated to it's success. The community is fairly responsive and keeps an active release cycle as well as an extension community which build meaningful extensions to functionality.
CONSSpecializing in political clients, CiviCRM is not the most documented to reach these markets. However, I am working with others to expand this as I have personally tested several competing products and found CiviCRM to be the most versatile in this space.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2019
Not a product that I could recommend.
The problem I had with CiviCRM was more due to the organisation I was working in trying to adapt it for their own sector, rather than using something that was appropriate to their requirements and location. CiviCRM reminded me of a ball of thread that could tangle and loop back on itself very easily, and was almost impossible to unpick.
PROSIt is adaptable to the requirements of the organisation.
CONSThis product isn't designed to be used in the sector that I was working in.
Eitan
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2018
Great Value
Cost - our volunteer based organization is always looking for cheap solutions to complex problems. This coupled with ease of use makes a great software tool for non-profits.
CONSMass imports are painful to execute and time consuming. Existing reports are easy to replicate but custom reports are almost impossible without a consultant.
Steve
Non-Profit Organization Management
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2015
Powerful Contact Management for Nonprofits
CiviCRM is open source. There is no cost in getting started if you have the expertise yourself. There is also an excellent Eco-system of vendors that install, upgrade, migrate, extend and support CiviCRM.
CONSBecause the product is open source is lacking some of the features that other CRMs have. That said there is a large library of extensions and material on the Internet to help you make CiviCRM do everything you want it to.
Stefano
Furniture, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
CRM e Email Marketing
Non consiglio a nessuno questo software.
PROSNulla! Non ho trovato niente di bello, funzionale e utile in questo programma.
CONSL'interfaccia utente è brutta e poco intuitiva, la gestione e ricerca dei contatti è macchina e il modulo newsletter è pessimo
Detlev
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2016
CiviCRM: Big help for accomplishing our goals
- Very broad feature set - Open source: makes us independent from a single provider - large community: Several professional service providers, and many voluntary helpers made us solve any problem quickly
CONS- learning curve: Due to the broad features and complexity we needed quite some time to fully understand the capabilities
Donald
Primary/Secondary Education
Used more than 2 years
OVERALL RATING:
4
EASE OF USE