The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our [sensitive content hidden] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours.

I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows

I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like.

The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at

Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole

There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform

Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features

Finding subject matter in online support doc's can be cumbersome.

Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.

The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.

While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).

Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.

VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!

The Advanced Contact search I think is sometimes difficult to use.

We moved our volunteer system from paper to online with VolunteerMatters.

This software is user-friendly and is ever-changing with feedback from the consumer.

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Wonderful!! No complaints! They made the transition from my former VMS a breeze with weekly Teams Meetings and easy step by step instructions.

For a year in my current position, I had to suffer through another VMS because we were under contract. The reports were pre set and did not reflect the information I needed....PLUS when I had a question, I had to email them, they then sent an email to confirm, THEN hours later they would respond with a video to "help", which rarely did. [SENSITIVE CONTENT] at Volunteer Matters is usually available via their live chat and if not, he responds within an hour to your question. The level of customer service at Volunteer Matters is a huge game changer for me!

The ability to connect data from Volunteer Matters into our CRM Salesforce is clunky. Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce. However, after talking to Salesforce, we have figured out a way to upload the csv export I produce from Volunteer Matters. Not automatic, which would be ideal - but infinitely better than me entering the info myself.

Since we started using Volunteer Matters, our volunteer program has grown to become a more significant and substantial component of our organization. The ease of use of Volunteer Matters makes our volunteer opportunities approachable and appealing. I use Volunteer Matters every day and am easily able to gather information about the status of our current volunteer shifts as well as our volunteer community. Our organization also regularly uses the communication tools which have proved to be very effective in recruiting volunteers and staffing shifts at the last minute. Lastly, the portal insigns and feedback features have provided much needed information to our organization that allows us to develop our volunteer program based off of input from volunteers.

What I would like to see most from Volunteer Matters is further developed communication tools. I would like the ability to communicate directly with volunteers for a specifc shift regarding shift changes or cancellations. I also would like the ability to see previous communications with volunteers, including the text of the email. Lastly, it would be helpful to be able to adjust the date range for the data displayed in the Portal Insights. This would be helpful when our grant reporting requires information for specific date ranges.

I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you.

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better!

It has changed our organization completely and gave us a new connection with our volutneer work force. VolunteerMatters has been hugely helpful to fulfilling our mission.

RestoreTrails.Org is a boots on the ground volunteer group that relies on volunteers to fulfill our mission. Much of our mission is accomplished through grants for funding. Tracking volunteer work hours and efforts is essential to accounting for that grant funding. VolunteerMatters nails it, hands down! We can report to our funding partners every step of the way with work projects all year long. We tried spreadsheets and manually filing sign-in sheets from projects. It was a disaster and time killer. VolunteerMatters gave us tracking and communicating options we never thought possible

Like all serious software programs there is a learning curve that takes a little time -- but so well worth it!

My organization required a volunteer management system that would help recruit, schedule and communicate with volunteers, both for public and private projects and across multiple sites. It was also important that we sync volunteer data with our main CRM which VM allows us to do. We've come to rely on VolunteerMatters and the value add!

While having the ability to sync volunteer contact info over to our main CRM has been seamless, the ability to sync activity info (e.g.: volunteer sign-ups and hours served) remains a challenge.

Overall great experience. Customer service is great. Helps keep our volunteers organized.

The software is very easy to use. Volunteers do not need help setting up or using the software. It allows our volunteers to look at the calendar and manager their volunteer shifts. It is also easy to track their time and shifts. It is helpful that we can communicate with volunteers and provide messages. It has also helped us streamline volunteer registration and paperwork. Customer service is great. When we do have a question or issues it is handled quickly.

Wish that there was an option for volunteers to check in for shifts or events via phone. Also would like the ability to be able to attach attachments in communications.

Streamlining volunteer registration and paperwork was the number one goal and it has been met through the use of VolunteerMatters. An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons.

First, VolunteerMatters simplifies volunteer registration. The software collects all of the "paperwork" for us, saving us hours of manually tracking down signatures and drivers' licenses!Second, VolunteerMatters is useful as a central location where volunteers can upload required documents, especially our CDL volunteers who have to provide us with current required documents throughout the year. Additionally, the email function within VM functions as an efficient tool to email large groups of volunteers using the report filtering tools within the software all at once. It also works well to email just a few persons.The list views within the software overall work well and it is helpful to be able to sort by several fields instead of just one (as another major CRM software restricts us to).The project feature has given us a mechanism to track many details regarding the cases at which our volunteers serve.Finally, the customer service is exceptional. I nearly always receive a response within an hour to my inquiries. The immediate "chat" feature is super helpful and the technician is also available to do zoom calls if need be.

The report ("list") feature could be improved. We are not able to manipulate the filters as precisely as we would like to.

We are able to communicate more directly with individual volunteers, keep up with them if we haven't seen them in a while, and receive clear feedback on their experiences.

The seamless integration into our website, branding, and user-friendly experience is by far the best feature of VolunteerMatters.

There is no option to bulk delete shifts if there has been a schedule change in our programming.

We found VolunteerMatters at a time where we needed it most. We are an immigrant services and refugee resettlement organization, and during the Afghan Evacuation of 2021, our lines were blowing up with volunteers. We had an unmanageable amount of volunteers wanting to get involved and needed a way to harness the support for the many needs of our new clients. VolunteerMatters allowed us to have a user-friendly platform where volunteers could easily upload their clearances and sign up for a range of opportunities. I have been told that we have the most approachable volunteer system that out volunteers have seen, which I credit almost entirely to VolunteerMatters. I take pride in showing volunteers our project catalog because it looks clean, sleek, and accessible. Lastly, I would like to shoutout [SENSITIVE CONTENT] from customer support, who takes every question I have seriously and gives me a quick and accurate answer. Thank you VM!

I would like a more straight forward way for people to upload their credentials onto their profile without having to go through he project catalog.

I can't say enough great things about [sensitive content hidden] in customer support. He has an incredible response time and never expresses annoyance in the frequency of my inquiries. He also makes learning how to fix the problem myself easy to understand, so instead of having to ask [sensitive content hidden] again for help, I can usually do it myself. Give the man a raise.

Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile. Our organizations relies on this information to track the status of a volunteer and for funding from grants, and it couldn't be easier. Even our less tech-savvy volunteers can do it!

We have experienced some glitches with the integration of other software into our VolunteerMatters account, but customer service is always there to make it right.

VolunteerMatters has made it much easier to recruit, onboard, and manage data for our volunteer program. The staff at VolunteerMatters have been responsive and helped us customize use of the software to our organization's specific needs.

VolunteerMatters has made it much easier for us to track volunteer activity and credentials over time. Our YMCA engages more than 1,000 volunteers each year through more than 25 different sites. Now that we are using VolunteerMatters we are not asking volunteers to complete the same credentials multiple times when they volunteer at additional locations. We can also track volunteer history, training and background checks. It makes onboarding easier for both staff and volunteers.

VolunteerMatters is still adding new reporting features. There is not always a report that provides the specific information we want. Tech Support has been responsive and has created new reports. There is also a tagging feature we have begun using which helps.

Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations.

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side.

The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website.

I like the online support/chat feature. I use it all the time when I run into a snag. Their support representatives are quick to respond and usually have a fix within minutes. I also can't say enough about our Account Manager, [sensitive content hidden] He has been so helpful. When I couldn't find a time to do a virtual call, he created a quick "how to" video so I could train a new project organizer.

I wasn't in my role when we transitioned to VolunteerMatters, but I would have loved to have in-person training for all of our program directors. We did ask, but it was too costly for our non-profit.

Our organization is very happy and satisfied with our switch to VolunteerMatters. It has made our administrative, communication, and tracking task much easier and time-saving, which has given us more time to focus on our volunteers' needs.

Most impactful are the features for easy application submissions and the degree to which we can customize our applications for our needs, the ease with which we can run statistical reports for attendance and volunteer hours, and how easy it is for volunteers to use and sign up for shifts.

As with any software switch, the change to VolunteerMatters meant rebuilding and starting from scratch. But, this process seemed to be expedited with the availability of meetings with our Success Coach, [SENSITIVE CONTENT], to help us along the way.

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

We had no volunteer software before and Volunteer Matters made such a big difference in that was we structure our non-profits volunteer management and the hours in the community that our volunteers work.

There are some limitations but the support has helped to work around them to do the best they can to get what we need with what the system can provide.

Great! I've worked with a ton of people/volunteer management programs before and this one takes the cake! It's efficient, easy to learn and use, has tons of options for expanding it as you go along, and a great support team.

I like how easy it is to use on both the volunteer and administrative end. I love how accessible customer support is and how they try to provide the updates and edits we need to further the efficiency of the software!

The cost associated with more Admin users and some of the content we can't change (exp. the exit message.)

I appreciate the intuitive, easy to use platform, the plethora of information available in training videos and the help blogs, and the ease of launching the software. I also appreciate the new features that come out periodically, and the people who run VolunteerMatters are so kind to work with. The software took our volunteer program digital and it's been incredibly efficient.

There truly isn't anything that comes to mind - everything we've had a need for there is an opportunity to find a solution (sometimes associated with a fair cost).

Very positive. Good Customer Service.

One place for all of our volunteers to got to.

Compatibility with other software we are using in the organization.