The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our [sensitive content hidden] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours.

I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows

I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like.

The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at

Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole

There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform

Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features

Finding subject matter in online support doc's can be cumbersome.

Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.

The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.

While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).

Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.

VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!

The Advanced Contact search I think is sometimes difficult to use.