Our Club partnered with the District to go online first with ClubRunner over 6 1/2 years ago. Version 3.0 was much needed and the programmers did a good job with its release! The platform is user friendly for EVERYONE. The absoultely amazing support staff is always friendly, helpful, good listeners (even when you are having a bad day totally unrelated to technology!) and open to new ideas for the system. When talking to Clubs to get them to go onboard with ClubRunner, I refer to the staff as our ClubRunner GURU Team! They help from the most basic issues to the most complex matters. They have helped me with tools to teach our clubs in the field, at Assemblies, etc. to get them started and keep the District as a whole moving forward with the platform.

User friendly. Always progressing.

Sometimes you find things through trial and error that is not in any training or brochure . . . but that is true with any software.

I have now been using ClubRunner at Club and District level for four years and rate it as well above average. It is a very good, cost effective, software designed with a clear understanding of Rotary and capable of application world wide. For the beginner and regular users help is never very far away (videos, FAQ's etc and an outstanding Customer service team). If it's used properly, ClubRunner can streamline Club and District administration and eliminate double handling through the ability to seamlessly integrate with My Rotary (rotary.org). My own experience (and that of others) is that it takes a while to get comfortable with the software and to understand how powerful and far reaching it is. But I think that this is mostly due to a lack of exposure to computing rather than a high degree of difficulty in using the software. Of course there's always room for improvement especially with the Event management, eCommerce and Meeting Responsibilities modules, but my impression is that the creators are well aware of and accept this reality and are committed to constant improvement. Every Club should have one!

Well designed, well targeted, cost effective, world wide application and integrated with rotary.org.

Event management, eCommerce and Meeting Responsibility modules let the software down

My biggest involvement is maintaining members' records, attendance and the bulletin. I do well with members' records (although there is some info RI-CAS allowed us that ClubRunner does not--children's names, an ability to add comments about the member). Last August I was asked to take over the bulletin and I find it very confusing--even when I do the same things I don't get the same results, and I do not understand how it works. I am now working with new version of attendance and while I see it does give us more information, it is more complicated--5 pages of names instead of one single. And for new make-up system, again, it is more complicated and I was able to get the information I needed when I used the old system. We are trying to get our members to use and be comfortable with ClubRunner but many find it confusing and complicating and overwhelming. What we need and what we are working on is to have a member of our Club be the 'champion' and become totally familiar with ClubRunner in order to teach the rest. I have joined Webinars and also read much of the information provided. I give the highest marks to your Support staff...they have been very helpful and patient from the start of our Club using ClubRunner.

It is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.

For the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.

There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.

Having used ClubRunner for almost 10 years as a Rotarion it wasn`t until recently that I asked the District support team some questions about communicating a newer program to our District Clubs. I not only got a quick reply, I received suggestions on how to proceed. The collaboration between myself and staff was excellent. The result was a revision to the program that will help all Rotary Districts.

The flexibility of moving around the whole program through the tabs environment. Having a lot of the information in video format available on Youtube rather than going through the help section makes things quick and easy to research.

Learning how to move around the tabs environment.