All Get Connected Reviews
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Rachel
Verified reviewer
Philanthropy
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy for managers and for users!
Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.
CONSTo sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.
Vendor Response
Rachel, Thank you for your review here! We're so glad your Get Connected site is supporting you with an easy to use volunteer management solution. That is our mission and our Customer Experience team is always here to support when needed. Keep up the great work!
Replied August 2021
Jason
Civic & Social Organization, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Best all in one volunteer management tool!
Our experience was unbelievable actually. This is the only company who when you have a challenge they send you a personalized video showing you the process on your own site.
PROSGet Connected is the best volunteer management software we have found with many features and options to do just about anything you need to do.
CONSNot really a con. but the cost is a little more than some, but that is offset by the stellar customer service.
Reason for choosing Get Connected
The quick response to questions and enquiries without making you feel stupid. From the first callback it seemed they were more interested in solving our challenges and not just selling us a product.
Reasons for switching to Get Connected
We needed a more robust system.
Vendor Response
Hi Jason, Thanks so much for your review! We're so glad to hear about your positive experience with our Customer Experience team! We pride ourselves in stellar customer service, and we look forward to seeing the long-term benefits Get Connected has on your volunteer programming!
Replied November 2022
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2022
Do Not Recommend!
First, the platform is not at all geared towards raising money. I should have realized this because they do not heavily advertise this feature. However, the sales rep made it seem like it would be easy to add fundraising and convinced me it would work. Second, the platform is not quick and easy to get up and running. You have to complete HOURS of training that has to be scheduled weeks out in advance. This was also not revealed to me by the sales rep until after they got my money. So my attempt to get a platform up and running within a few days of the disaster turned into 6 weeks. Note, I completed all the training as soon as possible (I took the earliest class and did all the self-paced training) and this was still how long it took. Third, you need a full-time person to manage this platform. It is not something that will run seamlessly in the background. It is basically a database. So you need to have a dedicated person that is pretty tech savvy that is able to spend AT LEAST 20 hours a week managing your platform. Fourth, all the volunteer groups have to ALSO have a dedicated person that ALSO has to go through training! This was a huge turnoff to the civic groups that I pitched this platform to. Finally, after all of these issues, I contacted the company within 6 weeks and explained that this was not what I thought it would be. I asked for a refund. I was denied. They said they do not offer refunds. That meant I was out nearly $5,000 of my own money that I donated to the
PROSNothing. I liked what I saw in the demo. But what I actually got after the company had my money was very disappointing.
CONSAmount of training required to use. Amount of time required to manage. Amount of admins required. Poor customer service.
Reason for choosing Get Connected
Sales rep
Karen
Higher Education, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Easy to Use
Great customer service. Great product with an affordable price.
PROSOur volunteers like that they can see it all and search through volunteer roles without having to log in with a profile. Once they see the value and are excited to volunteer, then they make an account. You can share direct links to volunteer roles and then share in emails and on social media. Roles that you want to first advertise to your experienced volunteers can be made "private" with you sharing the link with them directly. Then once they have selected their spots, open the opportunity to all by making it "public". There are so many ways to customize the roles you post (with shift times, with different amounts of volunteer slots) that it is easy to post roles.
CONSIf it could have been integrated to be part of a single sign on that would help our users.
Reason for choosing Get Connected
Functionality and cost were two big factors when deciding on a product. We liked that you can track not only who signed up, but who came, and then pull reports to show the total hours people served.
Vendor Response
Hi Karen, Thank you for leaving us a review! We're so glad to hear that Get Connected has helped you manage specialized volunteer roles, and that your volunteers like using the platform! As always, our Customer Experience team is here to support you. Please reach out with any needs or questions!
Replied November 2022
Cierra
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Say YES to Get Connected
Get Connected has been able to have a large hand in growing my volunteer base, everyone has a cell phone and likes using apps. Using a laptop or computer is not always the easiest method for people, having an app means consumers have it available at all times.
PROSGet Connected makes it as easy as a finger click away for my volunteers to get connected, get involved, and spread the word.
CONSI would like to see Galaxy Digital Qualifications to be able to be seen on the volunteer's side as well as on the administrator's side on the app like it does on the web browser. It would be nice if the app also sent out alerts for example if i post an Opportunity on Galaxy Digital it does alert their email but alerting them in the app of activity would be even better since many don't check their email often.
Vendor Response
Hi Cierra, Thanks for your feedback. We're so glad that Get Connected has helped you grow your volunteer base and that you've had great results with the Cause Connect volunteer app! We hope to see you soon at one of our Get Connected events for volunteer leaders. Take care!
Replied November 2022
Monica
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Who's on first? Keeping Track of Volunteers
My team and I are happy with the program. The ability to track our volunteers' location and their hours helps us gather more specific data that we can use for grant writing. It also helps us demonstrate how efficient we are at carrying our organization's mission via volunteers.
PROSAlthough we are still new with the program (2 months) it has helped us keep track of our volunteers. We don't have employees because we are a 100% volunteer driven organization so keeping track of who was where was ad hoc and a bit stressful. The organization was growing exponentially and we needed a better way to schedule and track the volunteers.
CONSThere is a steep learning curve so I was surprised at the number of hours that I had to invest in putting it together...not tremendously difficult. However, their customer service is very responsive, courteous, and professional.
Reason for choosing Get Connected
The program had overall professional view and the ease of use (volunteer's perspective) were some of the factors that were taken in consideration when we purchased the program.
Vendor Response
Monica, Thank you so much for taking the time to share your experience implementing Get Connected and the impact it has made on your volunteer-run organization. The Get Connected Customer Experience team is here to support you and we look forward to seeing the long-term benefits Get Connected has on your volunteer programming! Please reach out to us with any support needs you have!
Replied August 2022
michelle
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
Get Connected is great!
The ability to check in and out easily through your mobile device and it is user friendly
CONSThe required waiver signature can be a little difficult for some
Vendor Response
Hi Michelle , Thanks for leaving a review of Get Connected. We're so happy to hear you've been enjoying the easy mobile check in. Join us for an upcoming Get Connected training to learn more tips and tricks for Site Managers! Best, Annelise
Replied January 2023
Marcy
Government Relations, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
Getting connected with volunteers
GC was straight forward with their presentation. They tried to answer all our questions as we had specific situations that they researched for us to be able to succeed.
PROSI like the look of the portal. It is easy for users to find our events.
CONSThese are not cons, but items I wish we could have available. I have over 100 events and i wish i could print out all events on one spreadsheet with each events participants names.
Reason for choosing Get Connected
it was the best that fit our needs
Reasons for switching to Get Connected
they discontinued our service
Vendor Response
Hi Marcy, Thanks so much for your review! We're glad to hear about your positive experience, and that Get Connected has been a good fit for your needs. We look forward to seeing the long-term benefits the software has on your volunteer programming!
Replied January 2023
Elisabeth
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
My GetConnected Site
I love the back end team - everyone is kind and understanding with a good sense of humor and hope
PROSI like the ease of the features and how thorough the resources are in terms of accessibility and understanding for myself, agency managers, and volunteers on the site.
CONSI think the way certain things are implemented - like the email notifications - are a little cumbersome and limiting because it can overwhelm the use and there's no way to only opt-out of certain communications.
Vendor Response
Hi Elisabeth, Thanks so much for taking the time to share your experience with Get Connected. We're here for you and we look forward to seeing the long-term benefits Get Connected has on your volunteer program!
Replied November 2022
Lindy
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
Overall a good product, but some features need improving
Positive
PROSThe ability to export hours reported by volunteers and having our volunteer data compiled in one (digital) place.
CONSThe email blast feature does not allow for a lot of creative liberty, so we have to supplement with using Constant Contact. The available "Filters" for "Opportunities" are not helpful.
Vendor Response
Hi Lindy, Thanks so much for your review of Get Connected! We are so excited to hear that it is helping centralize your volunteer data. We hope to see you soon at one of our upcoming webinars. Best, Annelise
Replied February 2023
Erika
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Connect with Community with Get Connected!
The benefit of being a centralized location where volunteers can come to browse a catalog of available volunteer opportunities and organizations. It was extremely valuable during March of 2020 at the onset of COVID.
PROSI appreciate how we can filter out and target specific volunteers based on interests, causes, etc. It allows for a strategic and target recruitment strategy. The E-blast function is the most used function aside from creating opportunities and organizations. Customer care is always on point with our multi-layered questions and are very responsive in a timely manner.
CONSThere are a few strange nuances, but once you learn what those are, you can overlook them.
Vendor Response
Erika, thank you so much for sharing how Get Connected has supported your volunteer engagement! We've designed the software over the years to be customized to the needs of volunteer programs and see the importance of targeted recruitment and engagement through email and opportunity sharing. Keep up the amazing work and as always, please know we're here to continue supporting you as the software develops - look forward to some new training coming next year! Reach out to us any time at Customer Experience, we're always happy to help!
Replied December 2021
Leola
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Get Connected Saves the Day for our United Way
We love how easy this software is to use - for our organization and for our volunteers. Ease of navigation is huge when you are working with a population that includes people who may not be particularly tech savvy.
CONSI wish that the ReDi disaster response module were available for free. Of course. :) We are a small, but mighty nonprofit, looking to manage our disaster response efforts through Get Connected. At this time, we are unable to afford it. But! The team at Galaxy Digital and the Get Connected support staff worked with us to find a solution that works for us within the Get Connected platform.
Vendor Response
Leola, Thank you for your review here! We're so glad to hear that Get Connected has saved the day for your United Way! As always, our Customer Experience team is here to support you! Reach out with any needs or questions and look forward to seeing you at upcoming training events!
Replied August 2021
Nikki
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2016
Advanced Events are A MUST!
Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)
Vendor Response
Nikki, Thank you so much for your review and feedback here! We have created options that would fit your needs for the corporate volunteer teams that you mentioned here. Please do reach out to Customer Experience team and we'll get you started with using those features!
Replied October 2021
Jason
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
A useful and easy platform to use and implement
The most impactful part of this software is allowing nonprofits from all over the county to house their volunteer opportunities under one umbrella to be easily found and promoted
CONSThere should be more features available to agency partners, instead of just site managers. The surface-level features for agencies has turned many organizations away from joining our platform
Vendor Response
Jason, Thank you so much for your review and feedback on Get Connected. Keep in touch with our Customer Experience team for up-to-date training and new features coming that will help support your organization's mission and make a bigger impact. We've got some exciting things coming and we know you'll appreciate them!
Replied October 2021
Andrew
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Not perfect... But Damn Near!
It was amazing! I couldn't have asked for a more experienced and genuine team! I cannot wait to see the imapct this makes over the next year or two alone!
PROSThe ability to customize everything and figure out a way to get things done.
CONSYou have to learn it all so you could do it yourself. Sometimes it would have been nice to say, "Hey can you help me with this part." rather than try it do it wrong, or get help, and have to redo it or fix it.
Reason for choosing Get Connected
The sheer customization and options that are available. The "find a way to yes" mentality that the team had when helping me!
Vendor Response
Andrew, Thank you so much for your review and feedback here! We're glad you're enjoying the customizations available for your Get Connected site. As always, our Customer Experience team is available to support! Keep in touch and let us know how this next year of implementation of the system goes- we want to hear about the impact of your program!
Replied October 2021
Andrew
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY