--- title: "Get Connected Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Get Connected. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Get Connected is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/community-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / [Get Connected](https://www.softwareadvice.com/nonprofit/community-connect-profile/) / Get Connected Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/community-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/community-connect-profile/alternatives/) # Get Connected User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 52 reviews (55%) - 4 stars: 33 reviews (35%) - 3 stars: 8 reviews (8%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We use Get Connected every year for our Day of Caring where we connect 1000+ volunteers to projects around the reason. - It is a continuous learning process, both for me, my co-workers, and my volunteers, but it has helped immensely toward my goals of integrating all volunteer activity and data into a single platform. - I am a primary user for a non-profit and we have been pleased with it overall. ### Most mentioned cons - I think the way certain things are implemented - like the email notifications - are a little cumbersome and limiting because it can overwhelm the use and there's no way to only opt-out of certain communications. - The email blast feature does not allow for a lot of creative liberty, so we have to supplement with using Constant Contact. - There are some minor features about it that are not the most user-friendly or intuitive, and older generations of people have a harder time figuring out the nuances. ## Get Connected customer reviews Showing reviews 1-25 of 95 (page 1). ### Beautiful and flexible - Overall rating: 5/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Largely really good! The app is just so-so, and there are places that would have been nice to see some changes/more options, but overall it's really good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The capacity to really build community through the platform is awesome. It's easy to brand to look like everything else you're doing. #### Cons It's pretty pricey and there's a bit of a learning curve for sure. #### Reasons for choosing Get Connected wide range of features and the ability to have opportunities that weren't shift based #### Reasons for switching to Get Connected Wanted something that reflected our current century and made lives easier. #### Vendor response Heather, Thank you so much for your review of Get Connected! We're so glad you're here. Absolutely appreciate your feedback and insights. Check back in for updates/enhancements and new features! We're always here to support! Replied August 2021 --- ### Day of Caring is only possible because of this program - Overall rating: 5/5 - Reviewer: Andy G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Get Connected every year for our Day of Caring where we connect 1000+ volunteers to projects around the reason. We use it for volunteer signup as well as nonprofits to input projects. It allows us to let volunteer teams pick projects and be matched with the organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to connect volunteers to projects and let they choose. #### Cons There was a bit of a learning curve for some of the more advanced features. #### Reasons for choosing Get Connected In the past the team just used an excel and this made things much easier. --- ### Do Not Recommend! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered First, the platform is not at all geared towards raising money. I should have realized this because they do not heavily advertise this feature. However, the sales rep made it seem like it would be easy to add fundraising and convinced me it would work. Second, the platform is not quick and easy to get up and running. You have to complete HOURS of training that has to be scheduled weeks out in advance. This was also not revealed to me by the sales rep until after they got my money. So my attempt to get a platform up and running within a few days of the disaster turned into 6 weeks. Note, I completed all the training as soon as possible (I took the earliest class and did all the self-paced training) and this was still how long it took. Third, you need a full-time person to manage this platform. It is not something that will run seamlessly in the background. It is basically a database. So you need to have a dedicated person that is pretty tech savvy that is able to spend AT LEAST 20 hours a week managing your platform. Fourth, all the volunteer groups have to ALSO have a dedicated person that ALSO has to go through training! This was a huge turnoff to the civic groups that I pitched this platform to. Finally, after all of these issues, I contacted the company within 6 weeks and explained that this was not what I thought it would be. I asked for a refund. I was denied. They said they do not offer refunds. That meant I was out nearly $5,000 of my own money that I donated to the #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing. I liked what I saw in the demo. But what I actually got after the company had my money was very disappointing. #### Cons Amount of training required to use. Amount of time required to manage. Amount of admins required. Poor customer service. #### Reasons for choosing Get Connected Sales rep --- ### Huge Upgrade from Previous Volunteer Management Software - Overall rating: 4/5 - Reviewer: Travis H. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Get Connected has been a major upgrade from my previous management software. It is a continuous learning process, both for me, my co-workers, and my volunteers, but it has helped immensely toward my goals of integrating all volunteer activity and data into a single platform. The public webpage that connects directly to our organizations home site also feels like a big bonus - I don't think a lot of other products offer that feature. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customizability of the website. Having the option to create my own custom pages and spotlights is really nice, and helpful for users to see lots of information about our volunteer program before they sign up. #### Cons This software has proven very difficult for me to use with older volunteers (retirees, etc.). There are some minor features about it that are not the most user-friendly or intuitive, and older generations of people have a harder time figuring out the nuances. Also, it feels like Get Connected tries to be a "one size fits all" type of management software, which for the most part is okay, but my volunteer program is somewhat unique and very diverse, and it doesn't work for some of what we do. For example, a lot of my volunteers do things offsite or not scheduled, and these things can be very difficult to capture throught the software. #### Reasons for choosing Get Connected The features of Get Connected seemed to be much better and more intuitive than the other products I considered. It was the most expensive option, but my organization had the money at the time, so I went for it. Also, the sales person I worked with was very helpful, persistent, and convincing (in a good way!). He continued to regularly check in while I went through the process of proposing the switch to a new software to the leadership team at my organization. #### Reasons for switching to Get Connected Our volunteer program had expanded beyond the capabilities of our previous volunteer managment software. #### Vendor response Hi Travis, We really appreciate your thoughtful review. We're so glad to hear that Get Connected has helped you reach your goal for centralizing volunteer data and activity all in one place. We're also pleased to hear how much you like the customizable aspect of the volunteer website. We look forward to all the things your volunteer program accomplishes with your new platform! Best, Annelise Replied February 2023 --- ### Recruit and coordinate help you need quickly - Overall rating: 4/5 - Reviewer: Stacy O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While the set up and implementation was really hard for me, the company took my feedback and has created a more hands-on implementation process for new users (which is awesome). The training required on the front end is a time investment and can be a little intimidating for some, and some of our volunteers who aren't comfortable with computers struggled a little. That being said, with some training materials built and after getting comfortable using different features, the platform does make recruitment and tracking so much easier. There are so many useful tools that have made the past year of trying to respond to a pandemic MUCH, much more successful than if we were using the tools we had before (meaning, manually responding to inquiries). We have a really large volunteer program (upwards of 9,000 volunteers coming through the program in a year), and this system has made it much easier to communicate important information quickly and mobilize help when it's needed LIGHTNING FAST. I think that the investment in time/training up front is worth it, though I would plan to set resources and staff time aside to really devote to getting comfortable using the platform (so you can then devote time/resources to making sure your volunteers are supported in using it). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were able to recruit people VERY quickly to get the right amount of people to help in really dire situations throughout the last year. Some features we like: Scheduling features, qualifications, eBlasts, shifts, check-in/kiosk, automatic notifications, customization and look/feel of website, customer service that helps with brainstorming/finding solutions, the company's responsiveness/adaptability to feedback, Teams/group volunteering featuers, and features for grouping together volunteer opportunities (making it easier to run dynamic reporting, share certain types of opportunities with new volunteers, etc) #### Cons Not user friendly for older users/non-tech friendly folks; some features that we sought out DO exist, but not necessarily in the way we needed them to work; some reporting/filters seem counter-intuitive to working with the population system was built for (ex: very difficult to narrow down active, current volunteers based on how recently they "worked" or submitted hours); does require a LOT of training for both staff and volunteers #### Reasons for choosing Get Connected Visually appealing, had more of the features we wanted, price point fit in budget #### Vendor response Stacy, Thank you so much for your review and feedback here! We're so glad to hear Get Connected meets your needs and your organization was so quickly able to mobilize the volunteers you needed in an emergency. As always, our Customer Experience team is here to support your site. Please do reach out to us at any time! Replied October 2021 --- ### Get Connected Galaxy Review - Overall rating: 5/5 - Reviewer: Hillary P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had great experience with Get Connected. It is very helpful in managing volunteers and it is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of this software. It is very user friendly and intuitive. The previous software I worked with was the opposite so it is refreshing to no longer deal with that. #### Cons I wish that the software had a function where you could print mailing labels for event invitations to users. #### Reasons for switching to Get Connected We made the switch because Volgistics was not user friendly and did not have a modern platform. #### Vendor response Hi, Hillary! Thank you for your feedback here on Get Connected by Galaxy Digital. We're grateful you've chosen Get Connected as your volunteer management platform and that you're finding it's meeting the needs of your program well. For the printing of labels for mailings, while there isn't a direct integration I know that our Customer Experience team can support you in finding a solution. Please reach out to us at any time, we're happy to help! Replied December 2021 --- ### GET CONNECTED!! - Overall rating: 5/5 - Reviewer: Savanna S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Get Connected helps us bridge the gap between nonprofits and volunteers. It is bringing our community together to collaborate on how to make our community better and safer for all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use and is user friendly. There are so many helpful tools that many any situation seem possible. The features are awesome for the nonproducts as well as for the users (volunteers). #### Cons I don't think I dislike anything, as the team tries to make upgrades based on our feedback. I do want the calendar to sync to Outlook for Microsoft. #### Reasons for choosing Get Connected The overall features and more bang for the dollar. We love using Get Connected by Galaxy Digital. #### Vendor response Savanna, Thank you so much for your review here! We're so glad you're seeing the software support your nonprofit's goals in making an impact! We're always here with our Customer Experience team for support if you need us! Replied August 2021 --- ### Could use some slight tweaks but overall, a great platform! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I do think that the info articles could use a little revamping, I have been very pleased with all customer service reps I’ve dealt with. Whether over the phone or via email, everyone has been pleasant and genuinely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s great for managing volunteer opportunities and community events. I am a primary user for a non-profit and we have been pleased with it overall. #### Cons The knowledge share modules can be confusing to navigate and are not clear when there are certain options that aren’t available at all levels of the software. I often find info or instructions on features not available to my group and cannot always find the answer I’m looking for. There are also some areas that could be a bit more user friendly. --- ### Good customer service and - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the hours tracking tool that shows where our students volunteer. The customer service team is very helpful and quick. #### Cons You have to "respond to a need" on the site (basically register for things) but it confuses our students a lot that they have to do this before submitting hours. #### Reasons for choosing Get Connected It has an app. #### Vendor response We're so glad you're loving how Get Connected is supporting your student's volunteerism! Please reach out to us for continued support any time and keep your eyes open for upcoming trainings where we help you make the most of the software for your program! Replied December 2021 --- ### Easy for managers and for users! - Overall rating: 5/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Philanthropy - Product usage: Used weekly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions. #### Cons To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account. #### Vendor response Rachel, Thank you for your review here! We're so glad your Get Connected site is supporting you with an easy to use volunteer management solution. That is our mission and our Customer Experience team is always here to support when needed. Keep up the great work! Replied August 2021 --- ### Get Connected is great! - Overall rating: 5/5 - Reviewer: michelle r. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to check in and out easily through your mobile device and it is user friendly #### Cons The required waiver signature can be a little difficult for some #### Vendor response Hi Michelle , Thanks for leaving a review of Get Connected. We're so happy to hear you've been enjoying the easy mobile check in. Join us for an upcoming Get Connected training to learn more tips and tricks for Site Managers! Best, Annelise Replied January 2023 --- ### Love this system - Overall rating: 5/5 - Reviewer: Shaun S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, from our original set up to things that we need they have been there for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that this software is easy to manage. I am also comfortable allowing others into the system. #### Cons There is really nothing I dont like about it #### Vendor response Hi Shaun, We really appreciate you taking the time to share how much you love Get Connected! We're here for you and can't wait to see how you grow your program! Take care. Replied November 2022 --- ### Get Connected is hands down AWESOME! - Overall rating: 5/5 - Reviewer: Sarah T. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly, looks amazing on any device, and is incredibly versatile whether you are a macro level organization coordinating your catchment area's volunteer center, a single nonprofit looking to ramp up their volunteer engagement, or an individual searching for volunteer opportunities. Additionally, the support team is one of the best I've ever worked with. Huge props to the crew at Galaxy Digital for working with us whenever we need assistance or help brainstorming! #### Cons There's really nothing to complain about in terms of the software - we made a giant leap forward when we decided to move to Get Connected/Galaxy Digital and couldn't be happier! #### Vendor response Sarah, Thank you so much for your review! Our mission is to support programs just like yours make that leap forward with easy to use software solutions. Our Customer Experience team is always here to assist. Thanks for being a part of the Get Connected community! Replied August 2021 --- ### It's all about the Customer Service... Add a great product and room to grow= A+++ rating! - Overall rating: 4/5 - Reviewer: Alexis M. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered When West Virginia University decided to upgrade our volunteer management software, there was a lot of time and research put into the process. We have many "moving parts" to our needs, including integration with university data, single-sign-on, special reporting, large day of service coordination, and academic service-learning. No only did Get Connected turn out to be the best fit after our initial examination of the options, but WVU is very happy with our choice--mostly because of how much we admire and appreciate the caring, dedicated, smart, and cooperative staff at Galaxy Digital! Anyone who does work in the community knows that customer service is KEY. Galaxy has figured this part of their business model out to the fullest. 24/7 support online coupled with quick and effective communications via phone/email really has been instrumental in successfully launching our system. WVU is a large client for Get Connected (40K+ users with 7,500 hours tracked in our first 6 weeks) and the company has just been wonderful to collaborate with in the process. Open to system enhancements every 8 weeks or so, Get Connected has ALREADY implemented WVU's suggestions for system improvements, and has been a great partner to discuss future development opportunities. The software is a great match for our needs, and more importantly will be able to grow with the needs of our students and community. All users, including our students, faculty, staff, and community partners have loved the change and especially appreciate the clean navigation in Get Connected as well as the mobile functionality. Whether you're a small organization or a large land-grant institution of higher education, Get Connected is worth exploring if you need volunteer management software. We're happy to be part of the Galaxy Digital family, and hope those folks know that they're now part of our Mountaineer Family! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Wow -thank you so much for your kind words, Alexis! We are proud to be honorary members of the Mountaineer Family and look forward to continue to support you and WVU students on all your community engagement efforts! Replied April 2016 --- ### Managing Volunteers - Overall rating: 4/5 - Reviewer: Julie O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have so many questions and help is not easy to get. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Everything for a volunteer is all in one place. #### Cons It is confusing and you have to know so much to use it effectively. I do not use it enough to feel comfortable with all I need to do inside the program. #### Reasons for switching to Get Connected The other program was inadequate #### Vendor response Hi Julie, Thank you so much for taking the time to leave your feedback. I'm so glad to hear that Get Connected is meeting your organizational needs. Thank you for making us aware of the challenges you're having. Please reach out to us at success@galaxydigital.com so we can find the best solution for supporting your volunteer site. We look forward to connecting. All the best, Annelise Replied November 2022 --- ### Advanced Events are A MUST! - Overall rating: 4/5 - Reviewer: Nikki K. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location) #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Nikki, Thank you so much for your review and feedback here! We have created options that would fit your needs for the corporate volunteer teams that you mentioned here. Please do reach out to Customer Experience team and we'll get you started with using those features! Replied October 2021 --- ### Great customer service! - Overall rating: 5/5 - Reviewer: Lee Anne R. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately. #### Cons Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions. #### Vendor response Lee Anne, Thank you so much for your review of Get Connected! We're grateful you and your organization are pleased with our customer service and our product. We're always here to support when needed! Replied August 2021 --- ### Volunteer Management with local United Way - Overall rating: 5/5 - Reviewer: Amy J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to post needs and track volunteer sign-ups. Keeps track of volunteer hours for easy reporting. #### Cons Volunteers must submit their hours for each volunteer activity. Not very user friendly way for volunteers to check in. #### Vendor response Amy, Thank you for your review of Get Connected. Check back in with the Customer Support center for updates on hours tracking features and trainings on how to make the most of our latest enhancements! We're always here to support! Replied August 2021 --- ### Straight forward and very user friendly - Overall rating: 5/5 - Reviewer: Andrew U. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I came into the position working with this software after it had already launched at our United Way. Before I came on I had experience working with Get Connected from the Agency side of the website so that helped in my learning process. The articles and webinars available for training were exceptionally helpful in training me and my colleagues on how to best use the site and train our agency managers to use it as well. I have heard nothing but good reviews from our agencies in regards to this software and how beneficial it has been for them in recruiting their volunteers. Get Connected has also served as a wonderful tool for allowing our United Way to spread the word and mission of our Volunteer Center to the community to build a larger volunteer base. Our number of newly registered users and opportunity responses grows exponentially each month. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Hi Andrew! We're so happy to hear about the positive impact Get Connected has had in your community and will continue to work our hardest to make sure the trend continues well into the future. Thanks for your review! Replied April 2016 --- ### The system is fantastic. Our users (volunteers) increased 150% since switching to GalaxyDigital. - Overall rating: 4/5 - Reviewer: Anne O. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Fantastic customer service and support. Rollover from our old system was painless. Seeing increased referrals and positive feedback from partner agencies. Only big complaint is it would be helpful if we could list advanced events on the calendar instead of the individual needs and if we could enter needs by shift instead of each shift individually. Looking forward to continued working with this system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Anne, thank you so much for your review here - wow, 150% increase in volunteers! Amazing work! Also, to answer your question - It sounds like a good solution to consider will be Initiatives! Initiatives allow you to group together multiple opportunities under a big event or umbrella. Initiatives are great for things like Day of Caring and other large events with a lot of roles. We find Initiatives are a better tool to use than Advanced Events. Initiative opportunities will show up on the calendar, allow you to create different roles for different opportunities, and keep all those opportunities in one place! Replied October 2021 --- ### Get Connected staff are very helpful and responsive to questions - Overall rating: 4/5 - Reviewer: Daneka K. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I would say the biggest pro is the customer service. As a fairly new administrator I am always eager to learn and master a platform that I will be utilizing but also be promoting use in the community. I have participated in many of the webinars and training sessions and when I have a question or a possible enhancement idea the GC staff is always great to work with! The only con I can think of is if you have a part of the platform that I would like to see changes to or an enhancement for easier use, there are times when the changes can't be made because the platform is generalized for multiple users in multiple organizations. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Daneka, Thank you so much for your feedback here! We're always excited to find solutions for our site managers and continue to offer training, provide enhancements, and always listen to you when planning updates to the system. Feel free to reach out so we can brainstorm ideas together! Replied October 2021 --- ### Since using Get Connected, we've doubled sign ups and participation for our Stuff the Bus event. - Overall rating: 5/5 - Reviewer: Dominique H. - Product usage: Used weekly for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user-friendly. It was easy to set up and collaborate with partners to get on board with creating accounts and sharing volunteer opportunities. I also liked how customizable the software is and the ability it has to fit our needs. #### Cons I will occasionally hear from some volunteers that they find it a little time consuming to sign up and create an account. We also communicate with all volunteers who have a hard time navigating the system to connect with the help forum or to reach out to us with any issues. Galaxy Digital also repsonds prompetly and fixes any issues we may stuble upon. #### Vendor response Dominique, Thank you so much for your review and insight here. We're overjoyed you've seen an increase by "doubling" your events participation! We're always here with our Customer Experience team to support with questions that arise. Thanks for being a part of the Get Connected community! Replied August 2021 --- ### We love that Get Connected has increased volunteerism in our communities! - Overall rating: 5/5 - Reviewer: Megan F. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Our Get Connected platform - found at www.volunteermain.com - has been a wonderful new tool for our communities and has provided an ease to volunteering that hasn't previously been available. The users and agencies appreciate the ease of use and the users especially love the email feature that they are notified via email of new needs. The support staff has been wonderful and made the entire set-up process very easy. We look forward to continuing to grow our traffic on the site and keep increasing the volunteer impact within our communities. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Megan, We're so glad to hear how much Get Connected has increased your volunteerism efforts in your community! Wonderful! We're always conducting regular trainings for our clients on new ways to increase traffic and engagement on your volunteer site. Thanks so much for being here. Replied August 2021 --- ### Get Connected "gets it" - Overall rating: 5/5 - Reviewer: Erinn B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We had a very quick ramp up with Get Connected...because they "get it". Easy to manage. Easy to learn and teach. Lots of functionality that volunteers and agency want. Great customer service--helping us overcome obstacles and listening to and acting on our experiences. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Erinn, Thanks so much for your review. We truly do seek to deeply understand and design our Get Connected platform with continued enhancements that support organizations just like yours in making volunteer management easier. Replied August 2021 --- ### Get Connected makes coordinating volunteers simple. - Overall rating: 5/5 - Reviewer: Benjamin F. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered There are almost no downsides to using Get Connected. Adding and editing agencies and their needs is such a breeze! Not to mention using the Advanced Event Module for our Day of Caring Event is great because we can always build off of previous years to make the process that much easier. If that wasn't enough, the support staff is always helpful and eager to answer questions whenever we've been stuck trying to figure anything out. Galaxy Digital, keep up the good work. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Benjamin, We're so pleased to hear that Get Connected is supporting your organization in making volunteer management easier! Thank you so much for your feedback and insight here. Replied August 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/community-connect-profile/reviews/?page=2) --- Get Connected Reviews, Pros and Cons - 2026 Software Advice