Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.

To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.

Our experience was unbelievable actually. This is the only company who when you have a challenge they send you a personalized video showing you the process on your own site.

Get Connected is the best volunteer management software we have found with many features and options to do just about anything you need to do.

Not really a con. but the cost is a little more than some, but that is offset by the stellar customer service.

First, the platform is not at all geared towards raising money. I should have realized this because they do not heavily advertise this feature. However, the sales rep made it seem like it would be easy to add fundraising and convinced me it would work. Second, the platform is not quick and easy to get up and running. You have to complete HOURS of training that has to be scheduled weeks out in advance. This was also not revealed to me by the sales rep until after they got my money. So my attempt to get a platform up and running within a few days of the disaster turned into 6 weeks. Note, I completed all the training as soon as possible (I took the earliest class and did all the self-paced training) and this was still how long it took. Third, you need a full-time person to manage this platform. It is not something that will run seamlessly in the background. It is basically a database. So you need to have a dedicated person that is pretty tech savvy that is able to spend AT LEAST 20 hours a week managing your platform. Fourth, all the volunteer groups have to ALSO have a dedicated person that ALSO has to go through training! This was a huge turnoff to the civic groups that I pitched this platform to. Finally, after all of these issues, I contacted the company within 6 weeks and explained that this was not what I thought it would be. I asked for a refund. I was denied. They said they do not offer refunds. That meant I was out nearly $5,000 of my own money that I donated to the

Nothing. I liked what I saw in the demo. But what I actually got after the company had my money was very disappointing.

Amount of training required to use. Amount of time required to manage. Amount of admins required. Poor customer service.

Great customer service. Great product with an affordable price.

Our volunteers like that they can see it all and search through volunteer roles without having to log in with a profile. Once they see the value and are excited to volunteer, then they make an account. You can share direct links to volunteer roles and then share in emails and on social media. Roles that you want to first advertise to your experienced volunteers can be made "private" with you sharing the link with them directly. Then once they have selected their spots, open the opportunity to all by making it "public". There are so many ways to customize the roles you post (with shift times, with different amounts of volunteer slots) that it is easy to post roles.

If it could have been integrated to be part of a single sign on that would help our users.

Get Connected has been able to have a large hand in growing my volunteer base, everyone has a cell phone and likes using apps. Using a laptop or computer is not always the easiest method for people, having an app means consumers have it available at all times.

Get Connected makes it as easy as a finger click away for my volunteers to get connected, get involved, and spread the word.

I would like to see Galaxy Digital Qualifications to be able to be seen on the volunteer's side as well as on the administrator's side on the app like it does on the web browser. It would be nice if the app also sent out alerts for example if i post an Opportunity on Galaxy Digital it does alert their email but alerting them in the app of activity would be even better since many don't check their email often.

My team and I are happy with the program. The ability to track our volunteers' location and their hours helps us gather more specific data that we can use for grant writing. It also helps us demonstrate how efficient we are at carrying our organization's mission via volunteers.

Although we are still new with the program (2 months) it has helped us keep track of our volunteers. We don't have employees because we are a 100% volunteer driven organization so keeping track of who was where was ad hoc and a bit stressful. The organization was growing exponentially and we needed a better way to schedule and track the volunteers.

There is a steep learning curve so I was surprised at the number of hours that I had to invest in putting it together...not tremendously difficult. However, their customer service is very responsive, courteous, and professional.

The ability to check in and out easily through your mobile device and it is user friendly

The required waiver signature can be a little difficult for some

GC was straight forward with their presentation. They tried to answer all our questions as we had specific situations that they researched for us to be able to succeed.

I like the look of the portal. It is easy for users to find our events.

These are not cons, but items I wish we could have available. I have over 100 events and i wish i could print out all events on one spreadsheet with each events participants names.

I love the back end team - everyone is kind and understanding with a good sense of humor and hope

I like the ease of the features and how thorough the resources are in terms of accessibility and understanding for myself, agency managers, and volunteers on the site.

I think the way certain things are implemented - like the email notifications - are a little cumbersome and limiting because it can overwhelm the use and there's no way to only opt-out of certain communications.

Positive

The ability to export hours reported by volunteers and having our volunteer data compiled in one (digital) place.

The email blast feature does not allow for a lot of creative liberty, so we have to supplement with using Constant Contact. The available "Filters" for "Opportunities" are not helpful.

The benefit of being a centralized location where volunteers can come to browse a catalog of available volunteer opportunities and organizations. It was extremely valuable during March of 2020 at the onset of COVID.

I appreciate how we can filter out and target specific volunteers based on interests, causes, etc. It allows for a strategic and target recruitment strategy. The E-blast function is the most used function aside from creating opportunities and organizations. Customer care is always on point with our multi-layered questions and are very responsive in a timely manner.

There are a few strange nuances, but once you learn what those are, you can overlook them.

We love how easy this software is to use - for our organization and for our volunteers. Ease of navigation is huge when you are working with a population that includes people who may not be particularly tech savvy.

I wish that the ReDi disaster response module were available for free. Of course. :) We are a small, but mighty nonprofit, looking to manage our disaster response efforts through Get Connected. At this time, we are unable to afford it. But! The team at Galaxy Digital and the Get Connected support staff worked with us to find a solution that works for us within the Get Connected platform.

Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)

The most impactful part of this software is allowing nonprofits from all over the county to house their volunteer opportunities under one umbrella to be easily found and promoted

There should be more features available to agency partners, instead of just site managers. The surface-level features for agencies has turned many organizations away from joining our platform

It was amazing! I couldn't have asked for a more experienced and genuine team! I cannot wait to see the imapct this makes over the next year or two alone!

The ability to customize everything and figure out a way to get things done.

You have to learn it all so you could do it yourself. Sometimes it would have been nice to say, "Hey can you help me with this part." rather than try it do it wrong, or get help, and have to redo it or fix it.