All Continue to Give Reviews

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Michael

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Very Surprised with Customer Support after Failed Attempt with Another Similar Company

Online giving, text giving, ACH giving. We are trying to reduce the in-house workload that mailed checks mean to us. This software will help a great deal!

PROS

My review has more to do with newbie customer-support of the folks at Continue To Give. About 2 months ago I signed up with a different company to handle our online-giving needs. I had a question for them, so I created a ticket. It was an easy question: Can I upload a CSV file to your online software to create the various projects we need. I received a message back the next day that said that I could create as many funds as I needed to. I tried to be more specific with the question. It took 21 days for them to answer by way of their ticket system. I decided not to put myself through what I knew was going to be a bad relationship and I canceled the account. Then I found Continue to Give. The Continue to Give folks are amazing. I am a new customer, but they have been very active in answering my questions, bulk uploading projects, and making sure that their forms work on our WordPress website (even adjusting the code a bit to see that they look right on my pages!) We are just starting .. with no public contributions yet.. and these folks have probably spent hours working with me. All I can say is .. if what I see from customer service as a newbie is anything like what I will see when we get thousands of dollars of online contributions coming in .. I am going to be so happy! On a side note: Most online giving systems allow for up to 3 projects to be funded with 1 contribution. There is no limit with this software!

Vendor Response

Thank you for your review! We enjoy serving you!

Replied November 2017

Scott

Non-Profit Organization Management

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2016

Continue to Give. A good value for the money, but confusing to use.

While I like some features of Continue to Give, some areas will give users (both donors and donees) a pause. From a donor point of view, giving to a missionary or church that has a link to a donor page is a breeze. A form pops up and the donor can give online. The service sends an email documenting your giving and the site has a report that will show you your giving history. However, if a donor goes directly to the Continue to Give site, they will be very confused and lost. Maybe the donor shouldn't be going to the site directly, but the option exists to create an account as a giver. Once the account is set up, there is no direction as to what to do next. From a donee point of view, the service has some nice features. I manage a missionary organization, and the ability for donors to give to support a particular missionary is a benefit. Again, the reports for donations are very helpful but sometimes inaccurate. My biggest problem is when the report says an ACH donation has failed when it has in fact gone through. My other peeve is in trying to match individual donations to the batches that are posted to our bank. I export the giving transactions and mark the individual giving to match what came into the bank account. Between having to look up ACH vs CC batches and multiple batches in one day, it can be quite a chore. The recently added batch reporting helps, but that report can't be exported and only shows one day at a time. I will say that the support team for Continue to Give is very helpful and responsive. They have assisted me with any issues I have had in short order. Overall, I have to say I am pleased with Continue to Give, even with its shortcomings. There is no donation service quite like it, especially for missionary organizations. Reporting is good and the integration with a church/missionary website is excellent. I've not used some of the features that are available for churches (like the kiosk and mobile apps) but they look very well thought out. And the pricing compares favorably to other methods I have looked at. I would recommend it.

PROS

Reporting. Integration with organization website. Communication to donors.

CONS

Confusing set up for organizations and missionaries. Reconciling donations to batch bank deposits.

Brandon

Religious Institutions, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2016

Good E-giving service, but definitely room for improvement

Let me say first that C2G is great, it is very easy to use even for those with little computer savviness, and is a very good value. At this point, I think all things are in order and are now running smoothly, but initially, our church accountant was having all sorts of trouble tracking donations with a big delay between when the donation is processed on C2G and when it arrives in our bank account. Credit card processing was also quite clunky with Prolific, so we had a difficult time tracking down those donations for some time (hence 3* for F&F). All of that is ok and is, in part, in the nature of starting up a new service of this magnitude, but the harder part was the lack of customer service to help deal with these issues. Our accountant had a difficult time getting ahold of anyone at C2G for a while and so that slowed the issue down. So we will continue to use C2G as we do like it overall, but there is definitely room for improvement, especially in customer service, and especially with new clients who may need guidance in getting everything going correctly.

PROS

Price, ease of use across multiple platforms (computer, phone, Facebook, etc.)

CONS

Functionality is a little clunky (there seems to be a considerable delay between donations being posted and when they are put in the bank account, but that may be normal I don't know). Also, customer service is a bit slow in response.

Bev

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Only one tiny change needed

We are a small non profit and our IT guy suggested Continue to Give. We've been using it about 6 months and so far it's been just great. I love that we get immediate notification of donations and our donors love the immediate receipt that is generated. That's great for us too because with just a small staff we don't have to worry about getting receipts out to donors. It's done! The only change that we wish is that we had the ability to customize it a bit. For us personally it would be nice if we could have recurring donations set so there is no option of putting in a preset end to the donations. People would always have the option to go in and stop their donations at any time but we would rather have Continue to Give suppose the donation will be ongoing indefinitely. Instead most of our donors think they have to set a stop time so most choose 12 months. That will cause us to have to re-recruit them after a year. Other than that, this is a really great system at an affordable price.

PROS

The immediate notification of donations. I was on the phone talking to a friend who was going to send us a donation and while we were still on the phone I got the notification that she had made the donation. It was nearly immediate! I also love the fact that it generates a receipt to the donor.

CONS

As I said in my review, and I probably should not have put all that in the review (feel free to shorten it) I wish that we could customize it so that for our organization our donors didn't have the option to set an end date. They could still go in and stop it at any time but putting that end date in their seems to encourage donors to plan to stop giving after a certain amount of time. So donors end up setting it for a year which means we have to go back and encourage them to renew their donation each time. Just makes it easier for them to stop.

Jennifer

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

We love Continue to Give!

We have had the most excellent experience with Continue to Give. Their customer service is so personal, professional, and efficient. They are continually coming out with new features and ways to improve their software, which is awesome. We recommend Continue to Give to other non-profits, hands down!

PROS

Integrating Continue to Give into our system was a breeze. It’s reliable and so user friendly. The customer service is excellent. And it saves us so much time and money because of how easy it is to use. We aren’t spending nearly as much paying those who manage our finance department because their work load has been cut in half, if not more, because of this efficient software. What a blessing!

CONS

There’s nothing we’d like to see changed at this time about the software.

Reasons for switching to Continue to Give

Continue to Give has so many more features and isn’t nearly as expensive.

Vendor Response

Thank you so much, Jennifer for your review! It's our pleasure to serve you! Blessings!

Replied January 2022

Bruce

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

C2G blesses others

Great!

PROS

It’s integration with other financial software and that the company’s DNA is rooted in Christ

CONS

In the early years of C2D development there were some glitches but these have been remedied

Reason for choosing Continue to Give

Christian and already considered ministry finances in the software. Funding, donor management etc

Reasons for switching to Continue to Give

Fees were to high

Vendor Response

Thank you for your kind review! We are happy to serve such great organizations like yours!

Replied July 2021

Louise

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Vcf

Used for donor management, love it easy to use. Good customer service. Product kept up to date. Company is great at sharing updates

PROS

Easy to use, good support services, no down time

CONS

Very happy with product. No cons as far as I am concerned. Thank you

Reasons for switching to Continue to Give

More options

Vendor Response

Hello Louise, Thank you for your review! Appreciate you as our client! Have a wonderful week! Blessings,

Replied January 2022

Michael

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Good Company to Work With

We have a form on our website (actually, connected to the CTG site) that makes it easy for our donors to give online. We then download weekly the donation details in an Excel spreadsheet and import them into our in-house donation software. Pretty easy!!

PROS

I have been impressed by Continue to Give's listening ear. They are not so large that they don't listen to suggestions that might benefit the software and not so small that they can't make positive changes! Also, I had been searching for a number of years for software that would make taking online donations easy AND allow Excel exports of the data so that we could load it into our in-house financial software. This software is great!

CONS

The only con I have is that I didn't learn about this software sooner!

Vendor Response

Thank you, Michael, for your review and for being a part of the Continue to Give community! We are so happy to hear Continue to Give is helping your company, especially when it comes to your online donations. Please don't hesitate to reach out if you need anything else from us!

Replied February 2019

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed January 2019

Continue to Give

PROS

Continue to Give has a ton of features and is deeply integrated with Aplos (our accounting software). We are pleased with the level of service and support as well as the ease of use.

CONS

Nothing!!! Honestly, we've not had any issues with Continue to Give.

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2018

Good for smaller non-profits or ministries but not advanced enough for larger ones.

I tried this product when I worked for a large non-profit in the past and although it was easy enough to use, this was just not a good fit. Offers great ability for mobile needs.

PROS

This software offers a mobile friendly option for donors to give, which is something absent in other products that I have used. The software is easy enough to use, but most likely because the user is limited on the type of control they are allowed. Another great feature is that it is cloud-based for secure data management. Customer support is free, but its sometimes hard to get a timely response.

CONS

This product does not offer more complex data inputs like other software products that I have used. Reporting does not always offer all the information that I need, so this product is not the best for me.

Rose

Religious Institutions, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Church Review

Great!0

PROS

I like how it keeps track of each donors giving ! Also, how it automatically gives a thank you response , as well as, a record of their giving! It also lets us see each individual person information .

CONS

I wish that there was an app that users could download in order to give more easily, such as cash app or PayPal.

Vendor Response

Hi Rose, Thank you for your review! You actually do have a free Continue To Give APP. I will send you an email about it :) Blessings!

Replied January 2022

Carla

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Continue to Give

The recurring donations keep people from forgetting to make donations to the ministry. This helps to keep our support as missionaries regular.

PROS

We so appreciate the customer support at Continue to Give. The website takes a little to figure out but provides exactly what we need. It would be a little easier if there was a formal training session. [SENSITIVE CONTENT HIDDEN] was a great help in figuring out how to use the website. We love that the software does recurring donations and it keeps those donations reliable

CONS

We would love to have the software be able to draw daily instead of weekly. There seems to be a new fix with that and we will be trying it to see how well it works.

Vendor Response

Thank you for your kind review! We are happy to serve such great organizations like yours!

Replied July 2021

John

Religious Institutions, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

Great customer service with a great price!

Very good - I recently had an issue with the software (that I caused) and they were extremely prompt in reacting to my request for help... and they resolved the issue quickly.

PROS

It's easy to set up specific projects to be funded

CONS

It's not always intuitive... but still fairly easy to work with.

Vendor Response

Thank you for your kind review! We are happy to serve such great organizations like yours!

Replied July 2021

Rachael

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Great!

PROS

It's pretty intuitive and easy to figure out. Even if I don't know how to do something, it doesn't take me long to figure it out. That also seems that way for all the donors that use Continue to Give- I rarely encounter anyone that has issues with it, and even when it does happen, it's a pretty easy fix. Continue to Give has especially been helpful during the time of COVID to be able to have an easy avenue for donors to give donations despite our services having to physically shut down for so long.

CONS

I can't really think of anything at the moment.

Vendor Response

Thank you for your kind review! We are happy to serve such great organizations like yours!

Replied July 2021

Lisa

Religious Institutions, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

Continue to Give

Overall, having this option has been great to offer our clients.

PROS

I like that this was represented through my local bank. I know exactly who I am talking to when I have an issue as I can go through my representative if I would like to. Continue to give associates have also been very helpful. No question too small. Very friendly to talk with over the phone.

CONS

Some items are hard to understand. I have to switch between admin and regular; wish that I didn't have to do that.

Vendor Response

Thank you, Lisa, for taking the time to write Continue to Give a review! We truly appreciate your feedback. We are so happy to hear that you are overall happy with Continue to Give but are sorry to hear that some items are difficult to understand. We are constantly working on new software updates and reviews like yours truly help!

Replied February 2019

Tiaunna

Religious Institutions, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Makes online giving very easy

We found Continue to Give in the very beginning of the pandemic. Our church services shifted to online and we were looking for a reasonable way to offer online giving. The folks at Continue to Give gave me an online demonstration and we were up and running in no time.

PROS

The product is very easy to use. We use this system for online giving for church. Members can easily designate which fund(s) they would like their donation to go to as well as set up recurring donations. We were able to place a link in our website that takes users directly to our Continue To Give page.

CONS

The software is very user friendly. I have no complaints.

Reason for choosing Continue to Give

Cost and time to launch.

Vendor Response

Hi Tianna! Thank you so much for your review! It's our pleasure serving you and your church! Blessings!

Replied January 2022

Lorie

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2016

Continue to Give is okay but not great

Over all the company has been okay to work with. Having said that I anm only staying with Continue to Give because it merges with my church management software. That feature is a big plus for me. I find that the features are clumsy, not very professional looking, and pretty antiquated. You get what you pay and that's what we have. An "okay" system at a good price.

PROS

It merges with my church management software.

CONS

The use of Wi-Fi for connectivity. Our previous company used the Verizon network and it was very reliable. Out system is only as stable as our internet. If we have an internet issue we have a giving issue.

Melilnda

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Great online platform for churches

Continue to Give was easy to use for the donor and the church office. If there was ever a problem (rare), I had no issues with customer service. They were friendly, professional and solved my problems immediately.

PROS

Continue to Give was easy for our donors and integration with our software database made tracking easy.

CONS

I had a little difficulty when we needed to change a giving category, but once I contacted customer service I received the help I needed.

Vendor Response

Hello Melilnda, Thank you for your review! We appreciate you as our client! Blessings,

Replied January 2022

Nick

Religious Institutions, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Thrilled with CTG online contribution portal service

We're about to launch our new expanded website. We were looking for an online contributions portal service that offered greater flexibility in appearance, customization, and easy to apply in various configurations (i.e. website, social media, email, etc.). We found everything we were looking for with CTG. Plus, their availability for tech support and service is first class. They're easy to reach and eager to help with our projects. Finally, the ability to tie various CTG portal to our different accounts is perfect for us, since we have a variety of projects and services that people donate to. CTG is excellent!

PROS

We're about to launch our new expanded website. We were looking for an online contributions portal service that offered greater flexibility in appearance, customization, and easy to apply in various configurations (i.e. website, social media, email, etc.). We found everything we were looking for with CTG. Plus, their availability for tech support and service is first class. They're easy to reach and eager to help with our projects. Finally, the ability to tie various CTG portal to our different accounts is perfect for us, since we have a variety of projects and services that people donate to. CTG is excellent!

Andrea

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed March 2016

Great for raising missionary support!

I've only been using the service for a few months now. Overall it's a great way to collect both one-time and recurring donations from supporters who want to be able to give online. There's a few minor things that I'd like to be able to change (for example, when you display your monthly goal & what percentage of that goal you have reached, their formula treats one-time donations and monthly donations the same way, making it appear you are closer to your goal than you really are) but I've never come across something major enough to contact Customer Service. From a missionary standpoint, the dashboard is easy enough to use. I've had a few supporters who've had a bit of an issue setting up their giving accounts, but it may simply be a matter of them not being very familiar with online technology as a whole, rather than this specific site.

Vendor Response

Andrea we have gone ahead and fixed your monthly goal display. It is now restarting every month. Thank you for reviewing us today and we are glad our service is helping you grow in your mission! If you ever have even the slightest issue or questions you can shoot us a quick email at customerservice@continuetogive.com

Replied March 2016

Sandy

Civic & Social Organization, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Online Giving

The customer service is great! They are very good about keeping people up-to-date with information about their products and make great effort to help the customer find the products that best meet their individual needs.

PROS

This is a great product for online giving. They have many different service options that fit any budget. I like the fact that we are not responsible for handling donors' credit card information and that Continue To Give provides the tax deductible receipt for each gift.

CONS

I have liked everything about this product.

Reason for choosing Continue to Give

Continue To Give was the most flexible and affordable service for our organization.

Vendor Response

Thank you for your kind review! We are happy to serve such great organizations like yours!

Replied July 2021

Daniel

Fund-Raising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The best i have seen

Very good and they incourage you to expand

PROS

Easy to use, easy to access easy to give

CONS

Nothing. Its all good. Easy to access .

Reasons for switching to Continue to Give

Our org had good experience with them

Vendor Response

Hi Daniel Thank you so much for your great review. We are honored to be working with you and the great work you do!

Replied January 2023

Scott

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Great service for any size church or non-profit

Good product with great people backing it up.

PROS

Well designed. Tech team is very responsive to correcting problems and customizing solutions.

CONS

It's email feature is improving but still lacks some functionality.

Vendor Response

Hi Scott, Thank you for your review! We appreciate your feedback as well!

Replied January 2022

Alex

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2016

OK product as a method for collecting donors money but, has no marketing tools to solicit donations.

I got all my donors through my own efforts. Continue to Give seems only good for collecting Donations once generated as they offer no solicitation tools. Two Videos they offer request you to find them new customer, not new donors for you

PROS

More simple then using Back Credit Card System

CONS

no marketing features

Betsi

Religious Institutions, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Great product, somewhat confusing interface

Easy and inexpensive online giving, recurring gifts, and text-to-give included. Integrates with our Church Management Software and our website.

PROS

They have great prices for credit card processing, the interface it really easy to customize, and it is easy to setup on the user-end as well.

CONS

There are some confusing aspects when using it as a church, since most of it is setup for individual fund raising and missions efforts.

Showing 1 - 25 of 196 Reviews