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Cvent Event Management vs Eventbrite

Cvent Event Management vs Eventbrite

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Overall Rating
4.5 (956)
4.6 (5363)
Ease-of-Use
4.1 / 5
4.6 / 5
Value for Money
4.1 / 5
4.5 / 5
Customer Support
4.5 / 5
4.3 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
September 30, 2024
October 3, 2024
Pros/Cons
  • Pros

  • It is very easy to use, as the ready-made templates help in choosing the appropriate design, as well as adding images, texts and video clips, and editing them with great flexibility.
  • As a long time user of RegOnline, we can highly recommend the software based on it's flexibility, user-friendliness, and outstanding customer support.
  • I have really enjoyed our experience so far. Their customer service is excellent and the functionality is great.
  • Cons

  • We have had a horrible experience with Cvent. Our industry is in crisis mode due to the pandemic and they will not work us at all.
  • I think they are scrubbing the negative reviews to keep a high number of stars to dupe potential clients.
  • I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years.
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  • Pros

  • Top benefits include the ease of setup, scheduling and promoting each new event. Simple registration which syncs with most email and calendar platforms and insightful and clear reports and analytics.
  • Pretty easy to set up an event, good depth of features that more than covered my basic needs, some nice inbuilt featuers like automated email reminders before the event.
  • Anything you need to plan can be accomplished with Eventbrite. Its easy to use and create content that you will you will be very pleased with.
  • Cons

  • Horrible customer service. We are unable to log into our account to see who paid for the event.
  • They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event.
  • It was confusing for my users to use the system from their end. It was common for people to register wrong.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos