Donor Tools vs Soffront CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
3.9 / 5
4.1 / 5
Last Review Written
July 14, 2021
June 12, 2024
Pros/Cons
Pros
- What I loved most about this, is that the people who want to help and donate can do it from the comfort of their home or office even from anywhere with internet access.
- I have recommended your software to clients, have always been happy with the quality, customer service and price.
- It does everything that I need it to do, is completely reliable, and the customer service has been excellent. I have been very pleased - thanks Donor Tools.
Cons
- The only issue I've ever had is that a few times I've made errors when importing files, and it seems to freeze up the import tool, not allowing the import to be cancelled or completed.
- My biggest complaint is. The reporting features - not intuitive, and.
- I have to pull separate spreadsheets and compare them, which is a giant pain.
Pros
- Our team has successfully used Soffront for years. They have great features and excellent cust svc.
- Very impressed with the customer service. Very responsive and they work to resolve any issues.
- Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Cons
- Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life.
- Tracking duplicates by email only is an obstacle. In some cases, we do not have emails, even in this day and age.
- Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
