It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

DonorBox has been instrumental in increasing our fundraising donor base and cash flow.

It was easy to set up and is trusted by our customer base.

I really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.

Integration with current donor tracking tool Automated contribution notification.

Limited in features to be fully functional with more current needs

Easy to customize. Love that donors are able to cover the fees.

I wish I didn't have to go to a separate PayPal or Stripe page to check on donations.

Do the fox gave me an easy, fast, creative solution to setting up online donations quickly and easily, managing my donors, giving great ways and tools to grow my donors and revenue, give great tools to expand online reach, give great ideas about peer to peer fundraising, and overall how to grow and expand my online revenue, campaigns, and engagement so I can have maximum impact

It’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!

Keep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!

Donorbox has allowed us to seamlessly integrate the giving into our accounting system and even has the option to integrate into the donor system should we choose that route. It makes the flow very simple and less time consuming for a small non-profit.

This software is very simple to setup and integrate into a website to accept donations. The options included to create giving buttons or categories are intuitive and easy to use.

I had to read several of the help files of how to make the connection between Donorbox, Stripe, and our bank account to accept ACH payments. However, it worked well. We have had a couple of donors who wanted to give by ACH, but could not find their bank in the stripe / plaid system. That was unfortunate, but hopefully they will find another option to give.

As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.

No issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.

It's great having a donation form we can just embed into the website. It makes monthly donations so much easier, as well as tracking donors.

I really appreciated the ease of setup along with the variety of features offered. I am not super tech savvy, but even I was able to configure our campaign easily. I only remember having one question about set up, which customer support resolved for me quickly and helpfully. One of my favorite things about Donorbox is that they allow the donor to cover processing fees.

I can't think of anything off the top of my head.

The UI of donorbox is very user friendly. It is very easy to start a campaign and link it to a payment gateway. Even as a donor it is quite easy to understand the campaign and then donate using one of the several available payment options.

Only Stripe and PayPal are supported payment gateways. While these are largely popular, not every country is supported by them.

It’s efficient, simple, and American. Makes me feel more secure about payments.

The tools are easy to navigate and simple. User friendly and intuitive.

I haven’t seen anything I don’t like about the software.

Overall, I would definitely recommend this product. Donorbox has helped my organization raise lots of money with their simple and easy to use platform.

Donorbox is a newer, free platform for allowing donors of your nonprofit to make a gift to your organization. By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour. They then work quickly with you to solve whatever problem you're having. They have sent out surveys to clients and asked what features we would like to see added.

Donorbox has a login system for recurring donors, but none for donors who make a single gift or are regular givers. It would be great if that feature was included, as other companies that offer this type of service have. It would allow my organization to be more efficient and timely in other things we have to do.

Outstanding; I get much better than I deserve with Donorbox.

I like how easy it is to set up forms. I am happy with their rates. I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities!

Donorbox does all I want it to; I'm sure it does other cool things, but I don't need those things and I'm very happy with the service.

Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation systems. It's rare, from my research, to get this much of functionality, simplicity, safety, and speed for so little financial investment.

Really appreciate that Donorbox is so simple to use and so affordable. It's very helpful to have the option of suggested donation amounts as well - since starting to suggest amounts to our donors we've noticed an increase in donations! Really value the integrations with Salesforce and Mailchimp as well. This has allowed us greater functionality while keeping the cost of a donation system low.

There are many great things about Donorbox that I thoroughly enjoy. However, a built-in text-to-give technology would really take it to the next level.

We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was answered very swift. Great product and a great team. Recommended!

This products is very easy to implement. We've got it ready in a few hours. It is easy to use, adjustable to your specific requirements. Connected to Stripe Payments nonprofit as we are can get a deduction of fees which makes it more attractive. We have integrated it in our Weebly website as our own page so people do not even notice we use Donorbox. It has all the features we need as a nonprofit trust and even more than we use.

One thing we would really like to see as a new feature: the possibility to have check boxes for choosing goals and give visitors the option to give money for each goal. Currently a visitor can only pick one goal and donate for that goal.

Donorbox enabled the organization to quickly accept online donor contributions.

The ability to add questions on donor form to capture required donor information for campaign finance reporting, the goal meter, and ease of integrating with website. I used Donorbox once before last year and had some memory of how it worked. I was able to get the organization setup to accept donations online in 2 days. Support staff responding promptly to inquiries by directing me to available resources.

Adding questions wasn't intuitive, it took trial and error. Also, as the organizations treasurer and not a website developer, deciding on how best to integrate with the organization's website was confusing. I had to get the process up and running very quickly so admit I didn't spend alot of time exploring Donorbox user resources. It would be helpful if there was Donorbox for Dummies for people, like myself, not on social media, not a website developer, and new to fundraising to get the big picture of how various products are integrated and for what purpose. Thank you.

I appreciate how easy it is to work with Donorbox and that they genuinely care about their customers.

I appreciate that I can log in easily to check on donor accounts. The setup is user friendly and easy to make changes to.

I can't think of any cons at this time because Donorbox has served us well for what we need and we have not had problems that I am aware of.

Love this tool because it is so simple to setup multiple campaigns that each have their own progress tracking and details. Embedding on my website is easy and just works. Set it and forget it type of thing. Pricing is simple. Entering donations received outside of the tool is easy.

Wish it had some additional integrations with my email tool or CRM.

Donorbox is simple and intuitive with great instructions to help get setup. One of my favorite things about Donorbox is that I'm able to keep donors on the site, through an embedded Donorbox form. I don't need to send them to a landing page off-site. That's a big deal and keeps donors comfortable finishing the process of giving.

Donorbox is still maturing and some features that I think ought to be built-in, they charge for. Like integrating with an integration software... I have worked with multiple other softwares that simply allow integration, and none of them charge, including other donation platforms.

Donorbox is a faithful fundraising platfom which is most benefited to our NGO

Yes esy to excess for received donation and better communication for my project funding support. So I would like like to proper benefitted to our NGO

I am not a software expert. But I can feel that if this software may be failed to provide facilities then alternative software may be used.

I appreciate the level of Customer Support and quick answers to questions. Our donors can easily get their profile up and is easy to use.

Very User Friendly and Intuitive. I can rely on the PayPal platform

None - Many of our donors don't feel comfortable with using an on-line platform to make their donations, but Donor Box has made it an attractive and easy to use option.

I use Donorbox on all the non-profit websites that I manage. I encourage everyone who collects donations to check it out.

The dashboard is easy to navigate and setup, even for the non-technical among us. The included code snippets make adding donation buttons to your website quickly. I've been using Donorbox since 2016 and always recommend them to all my clients.

There is not much to not like about Donorbox. I've not encountered any issue that was not resolved in shorty order. The customer service is outstanding.

Initially, we were sceptical of investing into a donation system, even affordable one, since we're looking for ways to save on all fronts. We thought we could just use PayPal. However, only when we switched to Donorbox we saw all the benefits of a donation system (i.e. the ongoing support, the variety of payment options, the suggested donation amounts etc.). Really recommend trying it out and seeing for yourself!

We have an international presence and also partner with a lot of companies so it's great to be able to accept company donations, accept multiple currencies and customize the donation forms in many different languages. It offers tons of features for a fraction of the price!

Although Donorbox offers the Salesforce integration, it'd be great if the Donorbox dashboard could be a bit more detailed and functional.

We like the ability to easily set up campaigns as needed. Everything is within the customer’s control. The feature to email annual donation letters for tax purposes is invaluable. Hours of tedious work was avoided eith a literal click of a button.

We would like the ability to record in-kind donations so that it can be included in our annual reporting.

It has been great and has allowed our non-profit to grow its donor base.

A very slick product that allows you to build your campaigns, your way. If you ever have any questions, their customer service team is amazing and replies back quickly.

If they do not offer a specific feature you are looking for, they are more than willing to pass along the feedback so that it may be added in the future.