All Donorbox Reviews
1-25 of 238 Reviews
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Pam
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2022
Can't get along without Donorbox!
Zach
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
NGO Donation Platform
It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.
PROSWe loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).
CONSStill being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.
Reason for choosing Donorbox
Pricing at the time.
Reasons for switching to Donorbox
Better forms.
Vendor Response
Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2021
David
Fund-Raising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Trustworthy and simple
DonorBox has been instrumental in increasing our fundraising donor base and cash flow.
PROSIt was easy to set up and is trusted by our customer base.
CONSI really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.
Reason for choosing Donorbox
Because first, DonorBox came so highly recommended. Then, when our monthly revenue was below a certain amount there was no charge for the DonorBox services.
Reasons for switching to Donorbox
DonorBox is much less cumbersome and easier to use. PayPal doesn't allow automatic deductions.
Vendor Response
Hi, David! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied July 2020
Robert
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2020
SSEL
Integration with current donor tracking tool Automated contribution notification.
CONSLimited in features to be fully functional with more current needs
Vendor Response
Hi Robert! Thank you so much for your review of Donorbox! We really appreciate your feedback. We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!
Replied April 2020
Lyndsay
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Love the Ease of Use
Easy to customize. Love that donors are able to cover the fees.
CONSI wish I didn't have to go to a separate PayPal or Stripe page to check on donations.
Reasons for switching to Donorbox
Ease of use and recommended by website designer.
Vendor Response
Hi Lyndsay! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We do understand that it would certainly be more convenient to check your donations directly within the Donorbox dashboard. Thanks for the suggestion! If you ever need our help or have any more ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
Kathy
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
An outstanding, creative and easy platform to grow funding, donors and engagement!
Do the fox gave me an easy, fast, creative solution to setting up online donations quickly and easily, managing my donors, giving great ways and tools to grow my donors and revenue, give great tools to expand online reach, give great ideas about peer to peer fundraising, and overall how to grow and expand my online revenue, campaigns, and engagement so I can have maximum impact
PROSIt’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!
CONSKeep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!
Reason for choosing Donorbox
Slow to respond to initial inquiry, more difficult and clumsy to set up, not as professional looking, not as clear as to how to integrate into existing web site
Brian
Religious Institutions, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simple, Easy, Intuitive, Cost-Effective
Donorbox has allowed us to seamlessly integrate the giving into our accounting system and even has the option to integrate into the donor system should we choose that route. It makes the flow very simple and less time consuming for a small non-profit.
PROSThis software is very simple to setup and integrate into a website to accept donations. The options included to create giving buttons or categories are intuitive and easy to use.
CONSI had to read several of the help files of how to make the connection between Donorbox, Stripe, and our bank account to accept ACH payments. However, it worked well. We have had a couple of donors who wanted to give by ACH, but could not find their bank in the stripe / plaid system. That was unfortunate, but hopefully they will find another option to give.
Reason for choosing Donorbox
The simplicity and low cost was why we ultimately chose Donorbox.
Vendor Response
Hi, Brian! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we'll work on improving our info about how Donorbox works. We're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied July 2020
Jacque
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Choice| Best Price | Easy to Use
As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.
CONSNo issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.
Reason for choosing Donorbox
Donorbox allows me to use Stripe, PayPal, and Venmo at the same time, which ultimately gives my donors more options to give.
Prisca
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great experience with Donorbox
It's great having a donation form we can just embed into the website. It makes monthly donations so much easier, as well as tracking donors.
PROSI really appreciated the ease of setup along with the variety of features offered. I am not super tech savvy, but even I was able to configure our campaign easily. I only remember having one question about set up, which customer support resolved for me quickly and helpfully. One of my favorite things about Donorbox is that they allow the donor to cover processing fees.
CONSI can't think of anything off the top of my head.
Reason for choosing Donorbox
It is inexpensiveIt allows donors to cover processing feesIt integrates with Stripe
Anubhav
Computer Software, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great platform for crowdfunding
The UI of donorbox is very user friendly. It is very easy to start a campaign and link it to a payment gateway. Even as a donor it is quite easy to understand the campaign and then donate using one of the several available payment options.
CONSOnly Stripe and PayPal are supported payment gateways. While these are largely popular, not every country is supported by them.
Reasons for switching to Donorbox
GoFundMe is supported only in certain countries
Vendor Response
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied May 2021
Gwendellin
Education Management, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Happy Donorbox User
It’s efficient, simple, and American. Makes me feel more secure about payments.
PROSThe tools are easy to navigate and simple. User friendly and intuitive.
CONSI haven’t seen anything I don’t like about the software.
Reasons for switching to Donorbox
The amount per transaction is too high. Explored other options.
Lauren
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Donorbox's Customer Service Sets Them Apart
Overall, I would definitely recommend this product. Donorbox has helped my organization raise lots of money with their simple and easy to use platform.
PROSDonorbox is a newer, free platform for allowing donors of your nonprofit to make a gift to your organization. By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour. They then work quickly with you to solve whatever problem you're having. They have sent out surveys to clients and asked what features we would like to see added.
CONSDonorbox has a login system for recurring donors, but none for donors who make a single gift or are regular givers. It would be great if that feature was included, as other companies that offer this type of service have. It would allow my organization to be more efficient and timely in other things we have to do.
Vendor Response
Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied November 2019
Rudy
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Donorbox is great for our small non-profit
Outstanding; I get much better than I deserve with Donorbox.
PROSI like how easy it is to set up forms. I am happy with their rates. I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities!
CONSDonorbox does all I want it to; I'm sure it does other cool things, but I don't need those things and I'm very happy with the service.
Reasons for switching to Donorbox
Because OSV was unattractive, uninviting, hard for donors to figure out (and you want it to be easy for people to make contributions), hard for me to figure out, and their reports were awful. I made the switch just a few years (maybe 3) into my time in this job and I didn't bring any experience in the field to this job; but even my neophyte self recognized we needed a far better system than the one we had. Donorbox was a MAJOR improvement.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Donor box review
Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation systems. It's rare, from my research, to get this much of functionality, simplicity, safety, and speed for so little financial investment.
PROSReally appreciate that Donorbox is so simple to use and so affordable. It's very helpful to have the option of suggested donation amounts as well - since starting to suggest amounts to our donors we've noticed an increase in donations! Really value the integrations with Salesforce and Mailchimp as well. This has allowed us greater functionality while keeping the cost of a donation system low.
CONSThere are many great things about Donorbox that I thoroughly enjoy. However, a built-in text-to-give technology would really take it to the next level.
Vendor Response
Thank you so much for your kind words! It¿s always great to hear that we¿ve helping our customers be more productive and successful. You¿ll be happy to know that we¿ve actually already started plans for a text-to-give feature. As soon as it¿s ready, we¿ll be sure to let you know. We¿re always working to make Donorbox better, so your feedback is really helpful and much appreciated. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.
Replied November 2018
Gerben
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Donorbox: the right choice for nonprofits
We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was answered very swift. Great product and a great team. Recommended!
PROSThis products is very easy to implement. We've got it ready in a few hours. It is easy to use, adjustable to your specific requirements. Connected to Stripe Payments nonprofit as we are can get a deduction of fees which makes it more attractive. We have integrated it in our Weebly website as our own page so people do not even notice we use Donorbox. It has all the features we need as a nonprofit trust and even more than we use.
CONSOne thing we would really like to see as a new feature: the possibility to have check boxes for choosing goals and give visitors the option to give money for each goal. Currently a visitor can only pick one goal and donate for that goal.
Vendor Response
Hi, Gerben! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We've taken note of your suggestions for more functionality around goals - thank you for that! If you ever need our help or have any ideas on other features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied October 2020
Traci
Political Organization, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fast deployment!
Donorbox enabled the organization to quickly accept online donor contributions.
PROSThe ability to add questions on donor form to capture required donor information for campaign finance reporting, the goal meter, and ease of integrating with website. I used Donorbox once before last year and had some memory of how it worked. I was able to get the organization setup to accept donations online in 2 days. Support staff responding promptly to inquiries by directing me to available resources.
CONSAdding questions wasn't intuitive, it took trial and error. Also, as the organizations treasurer and not a website developer, deciding on how best to integrate with the organization's website was confusing. I had to get the process up and running very quickly so admit I didn't spend alot of time exploring Donorbox user resources. It would be helpful if there was Donorbox for Dummies for people, like myself, not on social media, not a website developer, and new to fundraising to get the big picture of how various products are integrated and for what purpose. Thank you.
Reason for choosing Donorbox
I was familiar with Donorbox and had to act quickly so didn't have the luxury of time to shop around.
Emily
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
User Friendly Software
I appreciate how easy it is to work with Donorbox and that they genuinely care about their customers.
PROSI appreciate that I can log in easily to check on donor accounts. The setup is user friendly and easy to make changes to.
CONSI can't think of any cons at this time because Donorbox has served us well for what we need and we have not had problems that I am aware of.
Vendor Response
Hi Emily Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
Karen
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2018
Easy to setup several giving campaigns
Love this tool because it is so simple to setup multiple campaigns that each have their own progress tracking and details. Embedding on my website is easy and just works. Set it and forget it type of thing. Pricing is simple. Entering donations received outside of the tool is easy.
CONSWish it had some additional integrations with my email tool or CRM.
Vendor Response
We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. I¿m not sure what email tool you are using, but Donorbox does offer a MailChimp integration as an optional extra feature. And I¿m happy to let you know that we do have future plans to develop our very own CRM feature. We¿ll keep you updated on that. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.
Replied November 2018
James
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Donorbox is a great starter donation software that takes minutes to get running.
Donorbox is simple and intuitive with great instructions to help get setup. One of my favorite things about Donorbox is that I'm able to keep donors on the site, through an embedded Donorbox form. I don't need to send them to a landing page off-site. That's a big deal and keeps donors comfortable finishing the process of giving.
CONSDonorbox is still maturing and some features that I think ought to be built-in, they charge for. Like integrating with an integration software... I have worked with multiple other softwares that simply allow integration, and none of them charge, including other donation platforms.
Vendor Response
Thanks for taking the time to review Donorbox on Capterra! We truly appreciate your honest feedback. Since we aim to keep our fees as low as possible, we only charge when absolutely necessary. We are, in fact, working on building features so that some integrations won¿t be necessary any more. It will be built into Donorbox. We¿ll be sure to keep you updated with our progress. We've also recently launched our API and Zapier integration that lets connect with any number of other platforms. You can check that out here - https://donorbox.org/nonprofit-blog/blog-announcing-integration-zapier
Replied October 2018
Mridul
Civic & Social Organization, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Save the my information and communication
Donorbox is a faithful fundraising platfom which is most benefited to our NGO
PROSYes esy to excess for received donation and better communication for my project funding support. So I would like like to proper benefitted to our NGO
CONSI am not a software expert. But I can feel that if this software may be failed to provide facilities then alternative software may be used.
Reason for choosing Donorbox
We are deprived from other big or top NGO or funding agencies. So We think that Donorbox is most helpful for us
Todd
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Customer Service and Dependability
I appreciate the level of Customer Support and quick answers to questions. Our donors can easily get their profile up and is easy to use.
PROSVery User Friendly and Intuitive. I can rely on the PayPal platform
CONSNone - Many of our donors don't feel comfortable with using an on-line platform to make their donations, but Donor Box has made it an attractive and easy to use option.
Reasons for switching to Donorbox
Donor Box will allow us to take payments as well as donations
Damon
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
If you have donors, you need Donorbox
I use Donorbox on all the non-profit websites that I manage. I encourage everyone who collects donations to check it out.
PROSThe dashboard is easy to navigate and setup, even for the non-technical among us. The included code snippets make adding donation buttons to your website quickly. I've been using Donorbox since 2016 and always recommend them to all my clients.
CONSThere is not much to not like about Donorbox. I've not encountered any issue that was not resolved in shorty order. The customer service is outstanding.
Vendor Response
Hi Damon! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Replied April 2020
suryad
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Best Fundraising Software
Initially, we were sceptical of investing into a donation system, even affordable one, since we're looking for ways to save on all fronts. We thought we could just use PayPal. However, only when we switched to Donorbox we saw all the benefits of a donation system (i.e. the ongoing support, the variety of payment options, the suggested donation amounts etc.). Really recommend trying it out and seeing for yourself!
PROSWe have an international presence and also partner with a lot of companies so it's great to be able to accept company donations, accept multiple currencies and customize the donation forms in many different languages. It offers tons of features for a fraction of the price!
CONSAlthough Donorbox offers the Salesforce integration, it'd be great if the Donorbox dashboard could be a bit more detailed and functional.
Vendor Response
We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. Thank you for your feedback regarding our dashboard. We¿ll definitely take this to the drawing board and see how we can improve. If you have any specific capabilities that you¿d like to see on our dashboard, please feel free to let us know about them. We wish you all the best with your fundraising efforts.
Replied November 2018
Robert
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Well suited for nonprofits
We like the ability to easily set up campaigns as needed. Everything is within the customer’s control. The feature to email annual donation letters for tax purposes is invaluable. Hours of tedious work was avoided eith a literal click of a button.
CONSWe would like the ability to record in-kind donations so that it can be included in our annual reporting.
Erin
Non-Profit Organization Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Donorbox is a dream!
It has been great and has allowed our non-profit to grow its donor base.
PROSA very slick product that allows you to build your campaigns, your way. If you ever have any questions, their customer service team is amazing and replies back quickly.
CONSIf they do not offer a specific feature you are looking for, they are more than willing to pass along the feedback so that it may be added in the future.