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Donorbox vs DonorPerfect

Donorbox vs DonorPerfect

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Overall Rating
4.8 (240)
4.6 (1167)
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.8 / 5
4.7 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
October 23, 2024
November 7, 2024
Pros/Cons
  • Pros

  • Donorbox can be used directly or as accessed through our website. The implementation was a piece of cake thanks to the superb support and great documentation.
  • Because of you, my nonprofit now has a wonderful donation form that I feel confident using—and so do my donors.
  • I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities.
  • Cons

  • Integration with Stripe did not go as well as I would have liked. I lost one supporter of this issue and I am hurting financially because of this.
  • Compared to other similar platforms the fees are just about the cheapest, and most of our donors opt to pay these for us.
  • The customization options of the forms are a little sparse and basic. It was difficult to fully change the colors of the form to our organization's colors.
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  • Pros

  • Everything was tracked in a very user-friendly and simple way. I was impressed with what it did, understanding that it would be best for more simple operations.
  • Again, their Customer Support is the best I have ever experienced with a software solution. They are responsive and teach you "how to fish" instead of "fishing" for you.
  • DonorPerfect has some good capabilities and is highly customizable. The software does a good job of tracking donors and volunteers and a decent job of tracking memberships.
  • Cons

  • I find it difficult to run reports. There are a lot of upgrade features that you have to pay.
  • Difficult to figure out all the reporting features.
  • One aspect of the software that makes it a little difficult to use are the phrasings that are used as descriptors.
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Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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68 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos