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Donorbox vs Givebutter

Donorbox vs Givebutter

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Overall Rating
4.8 (240)
4.8 (756)
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.7 / 5
4.8 / 5
Customer Support
4.8 / 5
4.8 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
October 23, 2024
October 17, 2024
Pros/Cons
  • Pros

  • Donorbox can be used directly or as accessed through our website. The implementation was a piece of cake thanks to the superb support and great documentation.
  • Because of you, my nonprofit now has a wonderful donation form that I feel confident using—and so do my donors.
  • I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities.
  • Cons

  • Integration with Stripe did not go as well as I would have liked. I lost one supporter of this issue and I am hurting financially because of this.
  • Compared to other similar platforms the fees are just about the cheapest, and most of our donors opt to pay these for us.
  • The customization options of the forms are a little sparse and basic. It was difficult to fully change the colors of the form to our organization's colors.
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  • Pros

  • The customer service is great. And the fact that there is no overhead price for organizations is amazing.
  • I love this platform and rave about it to everyone I talk to. Well designed, continually improving, and excellent customer service & easy to use.
  • I have had a very positive experience with Givebutter. The free training, implementation, and tech support has been superb.
  • Cons

  • It is less intuitive to edit personal information and I got confused about managing different campaigns, and how to direct people specifically one campaign.
  • It was a little difficult for me to navigate the butter ambassador website.
  • It's definitely the more feasible choice to have it turned on, but beware if your donors don't notice it, they might come back to you very unhappy.
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Pricing Range
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$
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$
$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos