DonorDrive Software

Overall experience has been very positive, great customer support and timeliness.

Pros

The fact that it can help us raise millions of dollars to fight childhood cancer.

Cons

Sometimes it is a little difficult to navigate for our older donors.

Pros

Personalization and ease of use for user and admin
Customer service was always immediate and extremely helpful

Cons

Design options are limited
Offline donations are tough for clients to use
Using DD profile for different events

Pros

The best part of DonorDrive is the ability to segment administrative controls to various stakeholders. This allows you to give people just the right amount of control to accomplish what they need to, but not enough to mess anything up.

Cons

DonorDrive isn't as intuitive as it can be, or as much as some similar products. The ability to customize things is great, but there's a learning curve on how to accomplish that.

DonorDrive is a great resource for my students. I love many of the functions DonorDrive has available and I'm not sure if any other peer-to-peer fundraising sites can really compare. The benefits of using DonorDrive outweigh of the negatives.

Pros

Ability to schedule messages to participants and set up trigger notifications
Email campaigns make it easy to reach out and connect with all participants and donors
Insights for communication sent to participants and donors via email campaigns is great - looking forward to insights for scheduled messages and triggered notifications!

Cons

Information for custom registration questions lives in a different space than custom reports. I wish i could pull a custom report that includes custom questions.
There is no ability to schedule what time notifications go out.
There is no check-in option for events. I have to run a report, export it, then either print it or have it on a shared drive for check in.

Tons. Donor Management and no hassle payment processing. Tons of stuff actually.

Pros

The ability to create and manage multiple events and transactions is great. Also being able to pull reports on the fly is pretty nice.

Cons

The lack of ability to pull in already created questions while building a form is a downer. Also, no ability to upload an XML or any kind of file to auto-create sites. Hurts. My. Soul.

Great looking site with modern, dynamic feel. Simple integration of donor data into display results.

Pros

Good design, modern feel, nice responsive optimization. The integration of data throughout the various parts of the platform is excellent, offering some good cross-reference and dynamic display with donors/participants, goals reached, etc.

Cons

Although there is much functionality and variety within the platform, there are alos many constraints. There were few ways to truly customize the event structure, the ticket sales, or the display of some data/information throughout.

More money for our organizations.

Pros

The scale - working 300 events isn't too different than working 5. Once content is ready to, scaling up is easy. The participant fundraiser experience is top notch, and the notifications are really good.

Cons

With the volume that we have, sometimes it can be a bit difficult to make every event page perfect and find issues.

Pros

The DonorDrive team truly listens to its consumers and is constantly rolling out product updates and adding features that they have created in direct response to consumer feedback.

Cons

The email campaigns vs. notifications can sometimes be confusing. Sometimes unsure which one to use in each situation.

They process the money for us.

Pros

easy to create api end points to pull data from, i can go in and create a list of the data i want and have access to it.

Cons

Getting api's to pull efficiently is like pulling teeth. The support team often takes months to figure out how to fix an issue.

We get to onboard each program to this software and allow the students to be users for the program.

Pros

tracking donations, easy to teach our students who use the software daily, the help desk is very efficient and fast

Cons

venmo/quick pay feature would be really helpful for our students to be able to send money quickly to each other rather than having to enter in donor data each time.

DonorDrive gave use incredibly flexible and customizable fundraising software at an amazing price. Additionally, their customer service is world-class!

Pros

I love the user-friendliness of this software, but what I love the most is the incredible amount of patience and support I get from the uber-wise customer service team.

Cons

In an ideal world, I would like the ability to have human-readable URLs in place. I also think that it would be really helpful if the administrator knows a bit of coding -- sometimes that seems to be the quickest route to solving a problem, and I am not skilled in that area at all.

Saves time by automating communications and making most necessary reports easily accessible.

Pros

Most features are user-friendly on the back-end, and it saves a significant amount of time to be able to automate retention/reminder emails to current and past participants. Customer support is generally quick to help resolve any trouble.

Cons

Certain features cannot be modified and while basic features are user-friendly, some more advanced features are complicated to access and require many steps to integrate.

Pros

The front end user experience is great and easy to use. Our constituents don't have many issues navigating and using the platform.

Cons

The reporting and the ability to customize back end things is still lacking. Our web developers have trouble with making changes that only DonorDrive staff can do. The reporting is also still lack luster and leaves a lot to be desired.

N/A

Pros

Participants can sign up more than one person at a time. You can schedule reports to be pulled on a regular basis.

Cons

Reports take too long to download at times. (Former database the reports were instantaneous.) Constantly having to re-log in when away for 15 min. Emails that go to participants - sponsor logos look bad because they are too scrunched together (right on top of eachother). I had to develop a "picture" with my sponsor logos so my eCRM person could put at bottom of email, otherwise, she could not get the logos to be spaced properly. My eCRM person also cannot get the emails to be single spaced so there is a lot of wasted space. On front of database where it has Event Insights, Participants, Companies, Teams and Transactions; wish there would also be Sponsors and Donors that you can click on.

It did the job. It allowed people to register and fundraise for this event, but not without problems along the way.

Pros

It does what it needs to do, but not always without a struggle.
Like the ability for participants to customize their page, albeit limited.
Like the fact that we can ask for fees.

Cons

Limited ability to change the templates.
I don't care for the way the dollar amounts are displayed for fundraisers. I've gotten countless calls asking why it shows zero dollars because of the breakdown of team/individual reporting. Maybe have two thermometers or gauges running side by side.
It's also behind in the fact that it cannot accept newer means of donations including venmo and text to donate.
Limits to fonts are also a negative.
It is truly a negative that it sometimes takes days for a minor correction to be made by the developers.
The fact that I can no longer send emails out is a problem.
The one day delay in sending notifications is not good.
When entering an Organization, I don't think a name should be a required field, especially when inputting a donation
Need a way to track if incentive items have been received by a participant.
Would like a better way for returning participants to register. It's always a point of confusion, and if they miss that one link, they're registering as a new participant and they get mad because the system tells them their email is already in use. If using another one, they lose their history.
Reporting is weak and limited, especially when I have to create more than one report because of a lack of choices.

Pros

There is definitely an ease of use for event participants. It is easy for them to use the system, send emails and other updates. The donation process is also streamlined which is important. We definitely want as few barriers as possible between our donors and their ability to give.

Cons

There are limitations to the design aesthetic for our our Affiliates. The initial set up for Affiliates, our back end users can be a bit difficult at times. The cost for DonorDrive is definitely higher than some of their competitors.

Helps us utilize and execute events from our regular website. Tracking and data are available when you figure out how to even get to the information. Could be a great program with a little work on mainstreaming things.

Pros

Love that we can utilize our pages for specific events and add characters like a thermometer, recreate events from the previous year to mainstream things, data tracking and clientele information.

Cons

The software is very difficult and confusing to use - especially when starting out or using it for minimal events. Could be simplified and tabs made more clear. Would love to see an email function to send notifications about our events. It is very pricey for what we use it for.

Reporting, fund collection, some customization.

Pros

Since the team is small, there is flexibility in what you can as for. They are open to ideas and willing partners in development. Once familiar with the systems, I am able to make most changes without having to consult their team. When needed, they are very responsive.

Cons

Since this is a smaller company, they are not at the forefront of development. There are features that should be standard for online fundraising packages and have not yet been developed by this company. When asked for those items, they are open to development, but often ask for a fee. Even when this development would clearly be a greater benefit to keeping the company up-to-date with competition in the field.

Pros

Ways to customize to your needs, Donor Drive is willing to adapt to our needs and implement a new way of thinking for us. We find great success in the many ways we use them.

Cons

Once sites are created it's hard to edit and make changes to the backend. I wish we had some ways to do custom text messages and allow users to edit sites a little more for overall customization.

Pros

The event and constituent management features are intuitive and easy to learn. The reports are easy to customize and schedule, which allows me to automate much of my work.

Cons

The email functionality is difficult to use, and the scheduled messages must be written and loaded in at least one day before you want to send.